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Friendly interface, smooth operation. Lots of integration. Review collected by and hosted on G2.com.
Annual price list change. In December 2021, I paid 80 euros for the utility. In December 2022 - 256 euros. In December 2023 - 980 euros. If I stayed now for December I would have to pay with the same number of orders about 12,000 euros, and from January 2025 a new price list comes in. Review collected by and hosted on G2.com.
Thank you for sharing your honest feedback. I am truly sorry to hear that our recent pricing updates have caused frustration. At Base, we value long-term relationships and completely understand how difficult it can feel when costs increase over time.
Our goal is always to provide clear value that grows with your business, never surprises. Over the past few years, we have made significant investments to expand Base’s capabilities, including deeper marketplace integrations, faster order syncing, more advanced automation, and stronger reliability. These improvements help our customers save time, reduce errors, and scale efficiently.
While pricing adjustments sometimes reflect these investments, they are made carefully to ensure that Base remains a dependable, high-performing platform that supports your continued growth. The increase you described sounds unusual, and we would be happy to review your account directly to understand what happened. Please reach out to our support team at support@base.com and reference this message so we can take a closer look.
Thank you again for being part of the Base community. Your feedback helps us continue to improve and deliver lasting value to every customer we serve.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
