Their response time is pretty good, but again they charge by the second and the service is over priced. The technical support can be hit or miss as well, meaning I had an issue which chq printing on Sage 300, it’s still unresolved but not worth paying to get it fixed as everything is EFT these days. Review collected by and hosted on G2.com.

What do you dislike about BAASS Business Solutions?

The quality of technicians is not great, the onboarding of our Sage Intaact was a nightmare for our company, they should of credited us the implementation charge Review collected by and hosted on G2.com.

Recommendations to others considering BAASS Business Solutions:

It was better when it was the Answer company. The service felt better, and I didn’t feel like they were overcharging. Since they became part of a larger company, I feel they’ve lost that small-company feel. This is just my opinion. Review collected by and hosted on G2.com.

What problems is BAASS Business Solutions solving and how is that benefiting you?

Nothing right now, I try and avoid using them, they charge by the second. The past company they have taken over from was much better to deal with. Review collected by and hosted on G2.com.

CH

Cameron H.

Global Category Manager

Enterprise (> 1000 emp.)

12/4/2019

"The best software with the best implementation and seamless integration."

4/5

Describe the project or task BAASS Business Solutions helped with:

We have dedicated BAASS to introducing and incorporating a modern accounting system with our CRM. Review collected by and hosted on G2.com.

What do you like best about BAASS Business Solutions?

The best part of this project was that the promises we had made were made. We acknowledged and fulfilled all our requests and aspirations. The team passed all facets of our execution and implementation to ensure we understood completely what was going on (testing and results!). Both the accounting process and the CRM, which made our team comfortable, are highly well known. Review collected by and hosted on G2.com.

What do you dislike about BAASS Business Solutions?

We have no complaints regarding the support BAASS offers us. We have earned a brand that we enjoy and that has given our company a lot of efficiencies. Review collected by and hosted on G2.com.

Recommendations to others considering BAASS Business Solutions:

The whole team of BAASS was very aware of the product. That person was always available to help with inquiries and provide any necessary information. They prepared us extensively for our inclusion. Review collected by and hosted on G2.com.

What problems is BAASS Business Solutions solving and how is that benefiting you?

I solve all employees now have incredible knowledge of both the accounting system and the CRM, which reassured our superiors. Review collected by and hosted on G2.com.

BN

Brittany N.

Financial Controller

Mid-Market (51-1000 emp.)

2/23/2019

"The smoothest implementation and integration ever!!"

5/5

Describe the project or task BAASS Business Solutions helped with:

We engaged BAASS to implement a new accounting system as well as to provide integration with our CRM. Review collected by and hosted on G2.com.

What do you like best about BAASS Business Solutions?

The best part of this project was being able to see the promises made to us come to fruition. All our requests and expectations were understood and met. The team walked through every aspect of our implementation and our integration with us to ensure we fully understood what was happening (testing and results!). The team was so incredibly knowledgeable regarding both the accounting system and the CRM which put our team at ease. Review collected by and hosted on G2.com.

What do you dislike about BAASS Business Solutions?

We do not have any complaints about the service provided to us by BAASS. We received a product in which we love and one that has brought ton of efficiencies to our company. Review collected by and hosted on G2.com.

Recommendations to others considering BAASS Business Solutions:

The entire BAASS team was extremely knowledgeable about the product. Each individual was always available to assist with queries and provide any information we required. They thoroughly prepared us for our integration. Review collected by and hosted on G2.com.

GF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

2/28/2019

"EFT Module Implementation"

5/5

Describe the project or task BAASS Business Solutions helped with:

We did an implementation of EFT module in SAGE. BAASS' consultant was very helpful and we finish the project just in 2 weeks. Review collected by and hosted on G2.com.

What do you like best about BAASS Business Solutions?

The consultants in BAASS are very professional and they have full knowledge about the SAGE system. They always give the best suggestions or solutions to our business. Baass also provide prompt response when support is needed. Review collected by and hosted on G2.com.