Faye Business Systems Group

Faye Business Systems Group

4.7
(14)

FayeBSG helps organizations optimize their business systems with creative and innovative solutions using SugarCRM, Sage 100 ERP & custom software.

Work for Faye Business Systems Group?

Learning about Faye BSG?

We can help you find the solution that fits you best.

Faye Business Systems Group Reviews

Ask Faye BSG a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 14 Faye BSG reviews
LinkedIn Connections
Dana B.
Validated Reviewer
Review Source
content

"CRM/MA Experts Who Take Care of You!"

Describe the project or task the provider helped with:

Tailored CRM and Marketing Automation software expertise

What do you like best?

The team at FayeBSG are not only the leading experts in CRM and MA software, but they also have exceptional customer service and take care of you throughout the entire process. They truly care about understanding your specific and unique needs, and help you tailor the software to accomplish your goals. They are innovative in their approach and never try to up-sell you on something that you don't need or that doesn't work for your business. They're a true partner and incredibly responsive from start to finish. I've learned a lot about CRM and MA software from this team, and they have a high level of integrity in everything they do. You will not only get quality products, but the best customer service in the business.

What do you dislike?

I have a hard time finding anything I don't like about this company - they're exceptional.

Sign in to G2 to see what your connections have to say about Faye Business Systems Group
Frank M.
Validated Reviewer
Review Source
content

"CFO COO"

Describe the project or task the provider helped with:

FayeBSG recommended and implemented a third party shipping system and integrated it into MAS 200 allowing two-way information flow. Data sent to the shipping system from MAS 200 eliminated manual data entry, reduced errors and provided carton level data to Accounting that eliminated more manual entry of tracking numbers and shipping costs. As a side benefit, FayeBSG created automated emails to customers notifying them their shipment is in route with the tracking numbers.

What do you like best?

FayeBSG’s ability to understand my business and find solutions to improve it provides great value. Eliminating entry of the same data more than once, the resulting reduction in errors, automation of customer communication and improved cash flow are all wins. To get these results from one partner with excellent employee retention makes my job easier.

What do you dislike?

I have a difficult time identifying a dislike. Their service ticket system could be more responsive?

Recommendations to others considering the provider:

Be frank and open with your expectations. The more information FayeBSG has to evaluate your project and your goals, the better the result will be.

What Sage 100 Resellers solution do you use?

Thanks for letting us know!
Scott A.
Validated Reviewer
Review Source
content

"Best Sugar and Act-On Integrator"

Describe the project or task the provider helped with:

Multiple companies have leveraged FayeBSG when it comes to Sugar and Act-On together

What do you like best?

The sales teams at Faye understand both sides of the equation; the need for a CRM that is flexible and the need for a Marketing Automation platform that integrates seamlessly.

What do you dislike?

There is really not much to dislike working with FayeBSG

Recommendations to others considering the provider:

Working with Faye, they bring a whole team to the table from both a CRM perspective as well as a team that uses the products themselves that they sell!

P
Project Manager
Validated Reviewer
Review Source
content

"A great start, but left a lot to be desired"

Describe the project or task the provider helped with:

We switched from Microsoft Dynamics to SugarCRM and Faye handled our transition. While the move itself went great, looking back I wish they would have dug deeper to find out our needs as a company and given us a better idea of all the awesome possible customizations Sugar has to offer. After we made the switch, we realized we needed some additional customizations and they were unable to handle at least one of those customizations.

What do you like best?

They stayed on top of getting all of our data imported from our old CRM.

What do you dislike?

When we asked them to customize the contact view from 2 columns of data to 6, they didn't know how. As a Sugar Partner, we expected them to know how to do this. We ended up picking a new partner.

Recommendations to others considering the provider:

Make sure you know what you want. Do you're own research and know what you need before using Faye to build out your CRM instance. When you think you've done enough research, do more. Sugar can do so much more than we realized.

Doug R.
Validated Reviewer
Review Source
content

"Faye BSG - CRM & Marketing Automation Wizards"

Describe the project or task the provider helped with:

I have had the privilege to work with Faye as a Channel Partner for Act-On for a number of years. They've worked with us on hundreds of marketing automation opportunity and customer engagements and have consistently been stellar. They are able to do custom development, deployment, support, training - the whole gamut for Act-On and SugarCRM and other solutions.

What do you like best?

They are very nimble and highly reactive. You can expect quality work and significant guidance and visibility throughout your entire engagement process..

What do you dislike?

I don't have any complaints - you can expect a positive outcome if you choose Faye for your CRM, marketing automation, etc project.

Nick L.
Validated Reviewer
Review Source
content

"👍BEST SOFTWARE SOLUTIONS COMPANY OUT THERE! TOOK OUR BUSINESS TO THE NEXT LEVEL!!"

Describe the project or task the provider helped with:

I can't say enough great things about FayeBSG! They just get it! Their custom Sugar CRM integrations they did for our company took our business and profits to the next level!

Our Productivity and Sales closing rate has skyrocketed! From the CEO, David Faye, all the way down to their program technicians, their outstanding service and practical approach really set them apart from others we tried. They have a personalized small company feel with big company execution.

If you're looking for the best software solutions company to optimize your business and increase profits and CRM workflow, give them a call!

What do you like best?

Their high level understanding of Business CRM and more importantly, their ability to customize and execute the implementation of it!

What do you dislike?

Nothing to dislike about their service.

Recommendations to others considering the provider:

Just give them a call and get things started. I wish we hired them 2 years ago.

Geoff B.
Validated Reviewer
Review Source
content

"Professional and Intelligent Business "

Describe the project or task the provider helped with:

We evaluated Marketing Automation and CRM tools

What do you like best?

They're approach and professionalism were excellent and timely

What do you dislike?

Pricing was steep, but fair considering the systems we evaluated

Recommendations to others considering the provider:

Kaleb is a smart and business savvy executive that can help with any front-office issue in Sales and Marketing. I enjoyed our business conversations.

Mark T.
Validated Reviewer
Review Source
content

"Dir Purchasing"

Describe the project or task the provider helped with:

They have assisted us a various systems upgrades, program fixes, and maintenance.

What do you like best?

Prompt responses and issue resolution and very knowledgeable.

What do you dislike?

Nothing really. They have always been very thorough and professional.

Recommendations to others considering the provider:

Very knowledgeable and prompt

P
Project Manager
Validated Reviewer
Review Source
content

"Great Customer Service"

Describe the project or task the provider helped with:

We are going on over a year and a half, involving multiple system integrations with Sugar. We had some rocky points but Faye has gone above and beyond to get us to a good spot.

What do you like best?

They are very quick to respond and care about the issues our team is having...especially when there is an urgent need!

What do you dislike?

The length of the project, had a different project manager to start that didn't always meet deadlines. Accounting integration proved to be more complicated than originally thought.

Recommendations to others considering the provider:

Get Nathaniel Garcia as your project manager

Daniel D.
Validated Reviewer
Review Source
content

"Faye Business Systems Group Review"

Describe the project or task the provider helped with:

SugarCRM implementation for sales and support use case

What do you like best?

The attention to detail from Faye Business Systems Group

What do you dislike?

I did not dislike any aspect of working with Faye Business Systems Group

Larry D.
Validated Reviewer
Review Source
content

"Subject Matter Experts: FBSG"

Describe the project or task the provider helped with:

Sugar install, integration and customization Over past few years

What do you like best?

Service was professional and timely and the FBSG team knew their stuff

What do you dislike?

Nothing in particular, they were very responsive

Maksim A.
Validated Reviewer
Review Source
content

"Very reliable company "

Describe the project or task the provider helped with:

We have multiple clients that use FBSG for their CRM and SAge needs.

What do you like best?

Company communicates well and delivers what promised

What do you dislike?

not much as long as our clients are happy

ME
Manager/Operations in Environmental Services
Validated Reviewer
Review Source
content

"Very helpful"

Describe the project or task the provider helped with:

implement, integrate, customize SugarCRM

What do you like best?

Account management and QB integration. They were very helpful and knowledgable. They walked us through many things we were really green and niave about

What do you dislike?

A little pricey for our small business, but worth it

PF
Project Manager in Furniture
Validated Reviewer
Review Source
content

"Highly Recommend Faye Business Systems Group"

Describe the project or task the provider helped with:

Incredibly knowledgeable and responsive team that helped us better utilize our Sage 100 software with their custom solutions.

What do you like best?

Innovative solutions to our SAGE issues.

What do you dislike?

I did not experience anything negative during the project,

Learn more about Faye Business Systems Group

Kate from G2

Learning about Faye Business Systems Group?

I can help.
* We monitor all Faye Business Systems Group reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.