Faye Business Systems Group Reviews
Describe the project or task the provider helped with:
We switched from Microsoft Dynamics to SugarCRM and Faye handled our transition. While the move itself went great, looking back I wish they would have dug deeper to find out our needs as a company and given us a better idea of all the awesome possible customizations Sugar has to offer. After we made the switch, we realized we needed some additional customizations and they were unable to handle at least one of those customizations. Review collected by and hosted on G2.com.
What do you like best?
They stayed on top of getting all of our data imported from our old CRM. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
They have assisted us a various systems upgrades, program fixes, and maintenance. Review collected by and hosted on G2.com.
What do you like best?
Prompt responses and issue resolution and very knowledgeable. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
We are going on over a year and a half, involving multiple system integrations with Sugar. We had some rocky points but Faye has gone above and beyond to get us to a good spot. Review collected by and hosted on G2.com.
What do you like best?
They are very quick to respond and care about the issues our team is having...especially when there is an urgent need! Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Tailored CRM and Marketing Automation software expertise Review collected by and hosted on G2.com.
What do you like best?
The team at FayeBSG are not only the leading experts in CRM and MA software, but they also have exceptional customer service and take care of you throughout the entire process. They truly care about understanding your specific and unique needs, and help you tailor the software to accomplish your goals. They are innovative in their approach and never try to up-sell you on something that you don't need or that doesn't work for your business. They're a true partner and incredibly responsive from start to finish. I've learned a lot about CRM and MA software from this team, and they have a high level of integrity in everything they do. You will not only get quality products, but the best customer service in the business. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Multiple companies have leveraged FayeBSG when it comes to Sugar and Act-On together Review collected by and hosted on G2.com.
What do you like best?
The sales teams at Faye understand both sides of the equation; the need for a CRM that is flexible and the need for a Marketing Automation platform that integrates seamlessly. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
FayeBSG recommended and implemented a third party shipping system and integrated it into MAS 200 allowing two-way information flow. Data sent to the shipping system from MAS 200 eliminated manual data entry, reduced errors and provided carton level data to Accounting that eliminated more manual entry of tracking numbers and shipping costs. As a side benefit, FayeBSG created automated emails to customers notifying them their shipment is in route with the tracking numbers. Review collected by and hosted on G2.com.
What do you like best?
FayeBSG’s ability to understand my business and find solutions to improve it provides great value. Eliminating entry of the same data more than once, the resulting reduction in errors, automation of customer communication and improved cash flow are all wins. To get these results from one partner with excellent employee retention makes my job easier. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
I have had the privilege to work with Faye as a Channel Partner for Act-On for a number of years. They've worked with us on hundreds of marketing automation opportunity and customer engagements and have consistently been stellar. They are able to do custom development, deployment, support, training - the whole gamut for Act-On and SugarCRM and other solutions. Review collected by and hosted on G2.com.
What do you like best?
They are very nimble and highly reactive. You can expect quality work and significant guidance and visibility throughout your entire engagement process.. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
I can't say enough great things about FayeBSG! They just get it! Their custom Sugar CRM integrations they did for our company took our business and profits to the next level!
Our Productivity and Sales closing rate has skyrocketed! From the CEO, David Faye, all the way down to their program technicians, their outstanding service and practical approach really set them apart from others we tried. They have a personalized small company feel with big company execution.
If you're looking for the best software solutions company to optimize your business and increase profits and CRM workflow, give them a call! Review collected by and hosted on G2.com.
What do you like best?
Their high level understanding of Business CRM and more importantly, their ability to customize and execute the implementation of it! Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
Incredibly knowledgeable and responsive team that helped us better utilize our Sage 100 software with their custom solutions. Review collected by and hosted on G2.com.
What do you like best?
Innovative solutions to our SAGE issues. Review collected by and hosted on G2.com.
Describe the project or task the provider helped with:
implement, integrate, customize SugarCRM Review collected by and hosted on G2.com.
What do you like best?
Account management and QB integration. They were very helpful and knowledgable. They walked us through many things we were really green and niave about Review collected by and hosted on G2.com.
