Faye Business Systems Group Reviews & Product Details

Faye Business Systems Group Overview

What is Faye Business Systems Group?

With over four decades of Sage 100 sales and development experience, Faye Business Systems Group is also one of only a handful of SugarCRM “Elite” Partners among 650+ global partners. They are known for their breadth of SugarCRM Integration Add-On Products and custom software solutions as well as their strong technical know-how in successful CRM implementations. FayeBSG has built Sugar integrations with ERP software, credit card processing, project management, phone systems, and more. The FayeBSG team has over two decades of experience, specializing in extensive multi-layered CRM, ERP and marketing integrations. They concentrate on a wide array of high-value CRM, ERP, and marketing automation development and consulting services with services including project management, consulting, system builds, data migration, custom software development, training, and ongoing support. Our product expertise is in the following: SugarCRM, Sage 100, Act-On, QuickBase, QuickBooks, Netsuite, Intacct, Box, Dropbox, Constant Contact, Jira, Authorize.net, and more.

Faye Business Systems Group Details
Languages Supported
English, Persian, Spanish
Product Description

FayeBSG helps organizations optimize their business systems with creative and innovative solutions using SugarCRM, Sage 100 ERP & custom software.

How do you position yourself against your competitors?

Faye Business Systems Group is one of only a handful of SugarCRM “Elite” Partners among 650+ global partners. They are known for their breadth of SugarCRM Integration Add-On Products and custom software solutions as well as their strong technical know-how in successful CRM implementations. FayeBSG has built Sugar integrations with ERP software, credit card processing, project management, phone systems, and more.

The FayeBSG team has over two decades of experience, specializing in extensive multi-layered CRM, ERP and marketing integrations. They concentrate on a wide array of high-value CRM, ERP, and marketing automation development and consulting services with services including project management, consulting, system builds, data migration, custom software development, training, and ongoing support.


Seller Details
Seller
Faye Business Systems Group
Company Website
Year Founded
2009
HQ Location
Woodland Hills, CA
Twitter
@FBSG
1,077 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
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Faye Business Systems Group Reviews

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PP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We switched from Microsoft Dynamics to SugarCRM and Faye handled our transition. While the move itself went great, looking back I wish they would have dug deeper to find out our needs as a company and given us a better idea of all the awesome possible customizations Sugar has to offer. After we made the switch, we realized we needed some additional customizations and they were unable to handle at least one of those customizations. Review collected by and hosted on G2.com.

What do you like best?

They stayed on top of getting all of our data imported from our old CRM. Review collected by and hosted on G2.com.

What do you dislike?

When we asked them to customize the contact view from 2 columns of data to 6, they didn't know how. As a Sugar Partner, we expected them to know how to do this. We ended up picking a new partner. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Make sure you know what you want. Do you're own research and know what you need before using Faye to build out your CRM instance. When you think you've done enough research, do more. Sugar can do so much more than we realized. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

They have assisted us a various systems upgrades, program fixes, and maintenance. Review collected by and hosted on G2.com.

What do you like best?

Prompt responses and issue resolution and very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. They have always been very thorough and professional. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Very knowledgeable and prompt Review collected by and hosted on G2.com.

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Open Discussions in Faye Business Systems Group
PE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We are going on over a year and a half, involving multiple system integrations with Sugar. We had some rocky points but Faye has gone above and beyond to get us to a good spot. Review collected by and hosted on G2.com.

What do you like best?

They are very quick to respond and care about the issues our team is having...especially when there is an urgent need! Review collected by and hosted on G2.com.

What do you dislike?

The length of the project, had a different project manager to start that didn't always meet deadlines. Accounting integration proved to be more complicated than originally thought. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Get Nathaniel Garcia as your project manager Review collected by and hosted on G2.com.

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Senior Strategist and Brand Marketing Executive
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Tailored CRM and Marketing Automation software expertise Review collected by and hosted on G2.com.

What do you like best?

The team at FayeBSG are not only the leading experts in CRM and MA software, but they also have exceptional customer service and take care of you throughout the entire process. They truly care about understanding your specific and unique needs, and help you tailor the software to accomplish your goals. They are innovative in their approach and never try to up-sell you on something that you don't need or that doesn't work for your business. They're a true partner and incredibly responsive from start to finish. I've learned a lot about CRM and MA software from this team, and they have a high level of integrity in everything they do. You will not only get quality products, but the best customer service in the business. Review collected by and hosted on G2.com.

What do you dislike?

I have a hard time finding anything I don't like about this company - they're exceptional. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Multiple companies have leveraged FayeBSG when it comes to Sugar and Act-On together Review collected by and hosted on G2.com.

What do you like best?

The sales teams at Faye understand both sides of the equation; the need for a CRM that is flexible and the need for a Marketing Automation platform that integrates seamlessly. Review collected by and hosted on G2.com.

What do you dislike?

There is really not much to dislike working with FayeBSG Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Working with Faye, they bring a whole team to the table from both a CRM perspective as well as a team that uses the products themselves that they sell! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

FayeBSG recommended and implemented a third party shipping system and integrated it into MAS 200 allowing two-way information flow. Data sent to the shipping system from MAS 200 eliminated manual data entry, reduced errors and provided carton level data to Accounting that eliminated more manual entry of tracking numbers and shipping costs. As a side benefit, FayeBSG created automated emails to customers notifying them their shipment is in route with the tracking numbers. Review collected by and hosted on G2.com.

What do you like best?

FayeBSG’s ability to understand my business and find solutions to improve it provides great value. Eliminating entry of the same data more than once, the resulting reduction in errors, automation of customer communication and improved cash flow are all wins. To get these results from one partner with excellent employee retention makes my job easier. Review collected by and hosted on G2.com.

What do you dislike?

I have a difficult time identifying a dislike. Their service ticket system could be more responsive? Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Be frank and open with your expectations. The more information FayeBSG has to evaluate your project and your goals, the better the result will be. Review collected by and hosted on G2.com.

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Director, US Channel
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

I have had the privilege to work with Faye as a Channel Partner for Act-On for a number of years. They've worked with us on hundreds of marketing automation opportunity and customer engagements and have consistently been stellar. They are able to do custom development, deployment, support, training - the whole gamut for Act-On and SugarCRM and other solutions. Review collected by and hosted on G2.com.

What do you like best?

They are very nimble and highly reactive. You can expect quality work and significant guidance and visibility throughout your entire engagement process.. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any complaints - you can expect a positive outcome if you choose Faye for your CRM, marketing automation, etc project. Review collected by and hosted on G2.com.

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CEO / Director of Sales
Printing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

I can't say enough great things about FayeBSG! They just get it! Their custom Sugar CRM integrations they did for our company took our business and profits to the next level!

Our Productivity and Sales closing rate has skyrocketed! From the CEO, David Faye, all the way down to their program technicians, their outstanding service and practical approach really set them apart from others we tried. They have a personalized small company feel with big company execution.

If you're looking for the best software solutions company to optimize your business and increase profits and CRM workflow, give them a call! Review collected by and hosted on G2.com.

What do you like best?

Their high level understanding of Business CRM and more importantly, their ability to customize and execute the implementation of it! Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike about their service. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Just give them a call and get things started. I wish we hired them 2 years ago. Review collected by and hosted on G2.com.

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Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We evaluated Marketing Automation and CRM tools Review collected by and hosted on G2.com.

What do you like best?

They're approach and professionalism were excellent and timely Review collected by and hosted on G2.com.

What do you dislike?

Pricing was steep, but fair considering the systems we evaluated Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Kaleb is a smart and business savvy executive that can help with any front-office issue in Sales and Marketing. I enjoyed our business conversations. Review collected by and hosted on G2.com.

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Senior Financial Analyst
Insurance
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

SugarCRM implementation for sales and support use case Review collected by and hosted on G2.com.

What do you like best?

The attention to detail from Faye Business Systems Group Review collected by and hosted on G2.com.

What do you dislike?

I did not dislike any aspect of working with Faye Business Systems Group Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Sugar install, integration and customization Over past few years Review collected by and hosted on G2.com.

What do you like best?

Service was professional and timely and the FBSG team knew their stuff Review collected by and hosted on G2.com.

What do you dislike?

Nothing in particular, they were very responsive Review collected by and hosted on G2.com.

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President
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We have multiple clients that use FBSG for their CRM and SAge needs. Review collected by and hosted on G2.com.

What do you like best?

Company communicates well and delivers what promised Review collected by and hosted on G2.com.

What do you dislike?

not much as long as our clients are happy Review collected by and hosted on G2.com.

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PF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Incredibly knowledgeable and responsive team that helped us better utilize our Sage 100 software with their custom solutions. Review collected by and hosted on G2.com.

What do you like best?

Innovative solutions to our SAGE issues. Review collected by and hosted on G2.com.

What do you dislike?

I did not experience anything negative during the project, Review collected by and hosted on G2.com.

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ME
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

implement, integrate, customize SugarCRM Review collected by and hosted on G2.com.

What do you like best?

Account management and QB integration. They were very helpful and knowledgable. They walked us through many things we were really green and niave about Review collected by and hosted on G2.com.

What do you dislike?

A little pricey for our small business, but worth it Review collected by and hosted on G2.com.

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