Faye Business Systems Group Reviews

Tailored CRM and Marketing Automation software expertise

The team at FayeBSG are not only the leading experts in CRM and MA software, but they also have exceptional customer service and take care of you throughout the entire process. They truly care about understanding your specific and unique needs, and help you tailor the software to accomplish your goals. They are innovative in their approach and never try to up-sell you on something that you don't need or that doesn't work for your business. They're a true partner and incredibly responsive from start to finish. I've learned a lot about CRM and MA software from this team, and they have a high level of integrity in everything they do. You will not only get quality products, but the best customer service in the business.

I have a hard time finding anything I don't like about this company - they're exceptional.

FayeBSG recommended and implemented a third party shipping system and integrated it into MAS 200 allowing two-way information flow. Data sent to the shipping system from MAS 200 eliminated manual data entry, reduced errors and provided carton level data to Accounting that eliminated more manual entry of tracking numbers and shipping costs. As a side benefit, FayeBSG created automated emails to customers notifying them their shipment is in route with the tracking numbers.

FayeBSG’s ability to understand my business and find solutions to improve it provides great value. Eliminating entry of the same data more than once, the resulting reduction in errors, automation of customer communication and improved cash flow are all wins. To get these results from one partner with excellent employee retention makes my job easier.

I have a difficult time identifying a dislike. Their service ticket system could be more responsive?

Be frank and open with your expectations. The more information FayeBSG has to evaluate your project and your goals, the better the result will be.

Multiple companies have leveraged FayeBSG when it comes to Sugar and Act-On together

The sales teams at Faye understand both sides of the equation; the need for a CRM that is flexible and the need for a Marketing Automation platform that integrates seamlessly.

There is really not much to dislike working with FayeBSG

Working with Faye, they bring a whole team to the table from both a CRM perspective as well as a team that uses the products themselves that they sell!

We switched from Microsoft Dynamics to SugarCRM and Faye handled our transition. While the move itself went great, looking back I wish they would have dug deeper to find out our needs as a company and given us a better idea of all the awesome possible customizations Sugar has to offer. After we made the switch, we realized we needed some additional customizations and they were unable to handle at least one of those customizations.

They stayed on top of getting all of our data imported from our old CRM.

When we asked them to customize the contact view from 2 columns of data to 6, they didn't know how. As a Sugar Partner, we expected them to know how to do this. We ended up picking a new partner.

Make sure you know what you want. Do you're own research and know what you need before using Faye to build out your CRM instance. When you think you've done enough research, do more. Sugar can do so much more than we realized.

I have had the privilege to work with Faye as a Channel Partner for Act-On for a number of years. They've worked with us on hundreds of marketing automation opportunity and customer engagements and have consistently been stellar. They are able to do custom development, deployment, support, training - the whole gamut for Act-On and SugarCRM and other solutions.

They are very nimble and highly reactive. You can expect quality work and significant guidance and visibility throughout your entire engagement process..

I don't have any complaints - you can expect a positive outcome if you choose Faye for your CRM, marketing automation, etc project.

I can't say enough great things about FayeBSG! They just get it! Their custom Sugar CRM integrations they did for our company took our business and profits to the next level!

Our Productivity and Sales closing rate has skyrocketed! From the CEO, David Faye, all the way down to their program technicians, their outstanding service and practical approach really set them apart from others we tried. They have a personalized small company feel with big company execution.

If you're looking for the best software solutions company to optimize your business and increase profits and CRM workflow, give them a call!

Their high level understanding of Business CRM and more importantly, their ability to customize and execute the implementation of it!

Nothing to dislike about their service.

Just give them a call and get things started. I wish we hired them 2 years ago.

We evaluated Marketing Automation and CRM tools

They're approach and professionalism were excellent and timely

Pricing was steep, but fair considering the systems we evaluated

Kaleb is a smart and business savvy executive that can help with any front-office issue in Sales and Marketing. I enjoyed our business conversations.

They have assisted us a various systems upgrades, program fixes, and maintenance.

Prompt responses and issue resolution and very knowledgeable.

Nothing really. They have always been very thorough and professional.

Very knowledgeable and prompt

We are going on over a year and a half, involving multiple system integrations with Sugar. We had some rocky points but Faye has gone above and beyond to get us to a good spot.

They are very quick to respond and care about the issues our team is having...especially when there is an urgent need!

The length of the project, had a different project manager to start that didn't always meet deadlines. Accounting integration proved to be more complicated than originally thought.

Get Nathaniel Garcia as your project manager

SugarCRM implementation for sales and support use case

The attention to detail from Faye Business Systems Group

I did not dislike any aspect of working with Faye Business Systems Group

Sugar install, integration and customization Over past few years

Service was professional and timely and the FBSG team knew their stuff

Nothing in particular, they were very responsive

We have multiple clients that use FBSG for their CRM and SAge needs.

Company communicates well and delivers what promised

not much as long as our clients are happy

implement, integrate, customize SugarCRM

Account management and QB integration. They were very helpful and knowledgable. They walked us through many things we were really green and niave about

A little pricey for our small business, but worth it

Incredibly knowledgeable and responsive team that helped us better utilize our Sage 100 software with their custom solutions.

Innovative solutions to our SAGE issues.

I did not experience anything negative during the project,