Faye Business Systems Group Reviews & Provider Details

The engineers were pleasant, professional, and communicated well. My ratings reflect my experience with management. Review collected by and hosted on G2.com.

The engineers did not have experience in my industry or familiarity integrating with the typical third-party platforms used in my industry. They did not appear to have been given guidance by Faye management regarding how to build a system for my industry. Two third-party vendors independently told me that working with Faye made implementation more difficult than necessary.

On the communication side, Faye recorded meetings but did not provide the recordings despite my repeated requests. My account and project managers took days and sometimes weeks to respond to emails.

I have since hired a different HubSpot implementer who is rebuilding my system from scratch. He understands my industry and his contract contains clear deliverables. The difference is night and day. Review collected by and hosted on G2.com.

Dean Willis, our assigned partner, was excellent to work with. Regular check in meetings. All assignments tracked and deadlines met. Consistency was key. Review collected by and hosted on G2.com.

No real dislikes. Our migration was seamless and everything went smoothly. Review collected by and hosted on G2.com.

We are absolutely loving our Faye partnership so far. We love the support and cooperation/collaboration with Asher. I feel like we're doing a great job working in unison and always on the same page. Moving to Faye was one of the best decisions we made this year. Review collected by and hosted on G2.com.

Faye has not dropped the ball in any area. We always feel like a priority, even we when we have adhoc questions or changes. At this time I have nothing but positive things to say about Faye. Review collected by and hosted on G2.com.

Faye is always quick to respond when we have urgent issues and also helps us to prioritize and tackle less urgent tasks. Dallin is very attentive to our account and helps us find the best solution to things we want to improve. The development team, especially Todd, do high quality work and know all the intricacies of Sugar's platform. Review collected by and hosted on G2.com.

Before we started working with our current, dedicated team, we had some projects that were never completed successfully or they took extended periods to complete. Work had to be redone because the needs were not fully understood. Since we started working with our current team, we have not had this issue and would just advise anyone who does to bring it up with Faye and they will address it. Review collected by and hosted on G2.com.

Faye's customer service delivered by a top-tier team, including Dallin Verdonk and Cory Gambello. Highlights: quick response times, personal attention, and a clear understanding of our business needs. I also appreciate the expertise and professionalism of their team, demonstrating deep industry knowledge. Finally, their engineering team has continuously exhibited flexibility and a willingness to customize services and products to exactly fit our needs. Review collected by and hosted on G2.com.

Project timelines extended beyond initial estimates without clear communication or justification. This issue has since been corrected through a relationship transformation on both sides (client and vendor). There was a transition in which we experienced challenges with software integration or functionality that were not resolved promptly. Timely resolution has since improved immensely. Review collected by and hosted on G2.com.

We had weekly meetings with a Faye consultant who learned our business and guided our use of Sugar Review collected by and hosted on G2.com.

I have to say that for our size company there were no downsides to using Faye. Review collected by and hosted on G2.com.

Dalin, our main engineering contact from Faye, has helped us tremendously in understanding our problems and devising solutions for our ever-evolving business. Faye's engineering team has been successful in implementing new features and debugging any problems that we have encountered. Their willingness and flexibility to create unique solutions has been appreciated by our internal team. Review collected by and hosted on G2.com.

During the initial territory reassignment project, there were a few bumps in the road which required debugging over a short period of time and the logic hook that was built by Faye has had to go through refinement over the months it was deployed. With that being said, the engineering team was communicative and worked diligently to solve the remaining bugs to finish the deployment of this tool. Review collected by and hosted on G2.com.

a. Our customer service: quick response times, personal attention, and a clear understanding of our business needs.

b. The expertise and professionalism of their team, demonstrating deep knowledge.

c. Flexibility and willingness to customize services and products to exactly fit our needs. Review collected by and hosted on G2.com.

a. Specific instances where project timelines extended beyond initial estimates without clear communication or justification. Review collected by and hosted on G2.com.

The most helpful component was Faye shepherding us through the implementation. Review collected by and hosted on G2.com.

We did run into a couple of roadblocks with regard to the integration of Sugar CRM into our EHR, but through persistent support we were able to successfully integrate. Review collected by and hosted on G2.com.

friendly and solutions-oriented team members Review collected by and hosted on G2.com.

expensive and took awhile to find the right team member fit Review collected by and hosted on G2.com.