ETHOSystems Reviews & Provider Details

What I like best about ETHOSystems is knowing they are there when we need them, with exceptional knowledge, friendly service, and genuine care for our business. Robin, in particular, has been absolutely amazing. When our Sage system went down about a week ago, she stepped in without hesitation and had us moved onto a new server and back up and running within two days. During a stressful situation, she took ownership and got the job done. Review collected by and hosted on G2.com.

Honestly, I don’t have anything negative to share based on our experience. When our Sage system went down, Robin responded quickly, took ownership, and had us back up and running on a new server within two days. Her knowledge, friendliness, and genuine consideration for our needs made a stressful situation much easier to navigate. We have felt supported and valued, and there is nothing about that experience that I would change. Review collected by and hosted on G2.com.

I use ETHOSystems for consulting when I need help with things like year-end processing or new functions in Sage 300 CRE. Robyn Brimhall worked tirelessly to make our transition to ADP seamless and helped with the configuration for job cost and general ledger entries imported into Sage. When we had staff changes and new tasks, ETHOSystems guided us through the process and gave us valuable insight and good advice to help us use Sage more efficiently. Robyn went above and beyond by showing me useful ways to use the software more effectively, explaining the processes step by step, and showing me where to find resources for the future. The support is timely and effective in solving problems and enhancing our use of Sage 300 CRE. It’s easy to book appointments, and the consulting is of the best quality. Review collected by and hosted on G2.com.

I don't have any dislikes. Review collected by and hosted on G2.com.

ETHOSystems makes tech support entirely stress-free. They are incredibly easy to contact, and scheduling an appointment for our accounting software support is always seamless. If you need a reliable, responsive partner for your software needs, I highly recommend their team. Review collected by and hosted on G2.com.

Robyn provides excellent technical support. She is great at what she does, and our team has absolutely no complaints. Review collected by and hosted on G2.com.

Upside is that the issues are resolved and resolved correctly by Robyn, so we don't have to worry about it. Review collected by and hosted on G2.com.

It is very expensive for a 25 minute call, that sometimes doesn't take half that time! Review collected by and hosted on G2.com.

I much appreciated Monia's training and help with implementation. Her experience allowed us to communicate effectively when setting the new system up. Monia was invaluable during implementation and training. Her insights into the system helped us set up an environment to watch job expenses closely. I appreciate someone who has real-world experience in implementation and training. The fact that Sage Intacct integrates smoothly with our payroll and AP solution was a required feature, and I'm so happy it does so easily. Price, ease of use, implementation time, and training were key factors in our decision to implement Sage Intacct with ETHOSystems. Review collected by and hosted on G2.com.

I am too new to the system to give qualified dislikes at this time. Review collected by and hosted on G2.com.

Getting in touch with Ethos is very straightforward. I can reach them through their help desk, and I also have a few direct contacts who are always accessible and respond to my questions promptly. Review collected by and hosted on G2.com.

Until a few months ago, we were having weekly calls with Ethos, but very little progress was made in actually resolving our issues. We had clearly communicated what our concerns were, yet our representative seemed overwhelmed, responded slowly, and often applied temporary fixes instead of addressing the root cause. However, since we changed representatives in October, the service has been outstanding! Review collected by and hosted on G2.com.

Over the past few months, the support system has been really good Review collected by and hosted on G2.com.

Our implementation seemed rushed. Our ecosystem is very dependent on the API between Intacct and Procore. On both the Ethos and Procore sides, it never felt like we had anyone who was an expert at the API and the way data came over for reporting purposes. Review collected by and hosted on G2.com.

My favorite quality of ETHOSystems is the ability of the employees to assist me in a timely manner. My representative almost always has time to help me the day of, if not the next day! Review collected by and hosted on G2.com.

It is expensive. Otherwise no complaints. Review collected by and hosted on G2.com.

I had a great experience working with this company. They were incredibly responsive, handled everything quickly and professionally, and went above and beyond to resolve my issue.

It’s clear they value their customers, and that kind of service is hard to find. I wouldn’t hesitate to work with them again and highly recommend them to others. Review collected by and hosted on G2.com.

One area for improvement would be having clearer expectations after the migration was completed—specifically around what to expect next and any follow-up steps. Review collected by and hosted on G2.com.

Quick to respond, and send invitations to seminars to learn more about software. Review collected by and hosted on G2.com.

Nothing, Software has been great and support is very quick. Review collected by and hosted on G2.com.