Net at Work Reviews & Provider Details

Name: Net at Work
Rating: 4.6 (26 reviews)

Unleashing the Power of Business Performance Net at Work helps small and mid-sized businesses modernize operations, improve performance, and unlock measurable value from technology. With deep experience across finance, operations, IT, customer engagement, employee experience, and industry-specific business processes, we understand how software, systems, and people need to work together. Our role is to help clients solve complex business challenges with practical guidance, modern solutions, and long-term support. We are problem-solvers and promise-keepers. Those are the principles Net at Work was built on, and they remain at the center of how we help clients move forward with confidence. Our products and services include: ERP and Business Management: Acumatica, Sage Intacct, Sage X3, Sage 100, Sage 300, Sage 500, and NetSuite CRM: Creatio, Sage CRM, Employee Experience: Rippling, Sage HRMS, WorkforceGo Managed IT & Cybersecurity: Cloud hosting, infrastructure support, cybersecurity, help desk services, and managed IT services Advisory and Consulting Services: IT consulting, Fractional CIO/CTO services, AI advisory, business process consulting, and system optimization Industry Solutions: Technology solutions and advisory services for industries including construction, distribution, manufacturing, nonprofit, healthcare, senior living, professional services, and more.

Seller

Net at Work

Discussions

Net at Work Community

Languages Supported

English

Services Offered

ERP & Finance Technology, CRM Technology, F/CIO Advisory, Managed IT, HRMS Technology

Locations Serviced

Canada, United States

Overview by

Justin Mayhall

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Russ C.

Director of Technology Services/VRS Accounts Manager

Small-Business (50 or fewer emp.)

10/30/2026

"Net at Work - The Professional Team That Helps You Succeed"

5/5

What do you like best about Net at Work?

The people. Everyone we deal with there has been very professional and extremely personable. They take the time to listen and offer complete and obtainable solutions. Net at Work has also been proactive in helping us see more potential within the Sage ERP platform. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

Nothing really. They've been great overall. We did have a small hiccup at one point with the support ticketing system, but that was rectified right away and all is good now. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

I have full confidence in recommending them. They are quick to respond to questions. Their people are very knowledgeable in what they do. I think you'd be hard pressed to find a better solution provider. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

We utilize Sage ERP and CRM for our company. We periodically run into issues with these software platforms on the server. Could be user issues, reporting issues or even SQL issues. Net at Work has been able to help solve these issues as they come up and always within a very acceptable timeframe. Review collected by and hosted on G2.com.

David P.

Small-Business (50 or fewer emp.)

10/7/2026

"Quick Support Turnarounds and Skilled NetSuite Customization Experts"

4.5/5

What do you like best about Net at Work?

Quick support ticket turn around time, qualified developers and consultants who understand working in Netsuite and customizations. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

About a year or so ago support wasn't very good, support tickets took days or weeks to get a response, or not at all sometimes. That has all changed and improved dramatically. Service from their support team now is very good. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

Recommend for customizations (scripts, workflows), understanding Netsuite processes and functionality, troubleshooting problems with Netsuite. We did not use them for implementation so cannot speak to that part of their business. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

Customizing workflows and scripts, troubleshooting and fixing problems, consulting on implementing new features, understanding changes in updates and impact on existing business processes, optimizing processes, all for our Netsuite ERP. Netsuite support is limited, so this covers a knowledge/support gap for us. Review collected by and hosted on G2.com.

Rocio C.

Recruiter Digital Coach

Mid-Market (51-1000 emp.)

8/3/2026

"Expertise and Tailored, Responsive Support"

5/5

What do you like best about Net at Work?

Their deep domain expertise and consultative approach stand out the most. Rather than offering a one-size-fits-all product solution, the team takes the time to understand our specific business objectives, then delivers tailored support, thoughtful strategic guidance, and responsive assistance whenever issues arise. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

Onboarding and more complex system implementations can sometimes take longer than the initial timelines suggest, largely due to the level of customization involved. Setting clearer milestones upfront and improving response times during peak support periods would help keep expectations aligned and make the overall experience smoother. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

Clearly outline your business objectives and project requirements from the outset. By working closely with their consulting team during the discovery phase, you can make the most of their technical expertise while also setting yourself up to take full advantage of their ongoing support services. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

It helps me create prompts that I can use to solve business problems. Net at Work helps bridge the gap between complex software solutions—such as ERP, HCM, CRM, or Managed IT—and practical business workflows. They help streamline manual processes, consolidate system integrations, and provide expert advisory support that helps us address business challenges and scale efficiently, without needing to manage everything in-house. Review collected by and hosted on G2.com.

Scott A.

Small-Business (50 or fewer emp.)

7/30/2026

"Easy to Work With, Rapid Resolution For Any Issues, and True Implementers"

5/5

What do you like best about Net at Work?

Easy to work with and true implementers. Most issues are resolved quickly and new solutions are cleanly implemented. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

There have been a few situations with communications challenges with 1 or 2 different team members, but they always work to solve the issues. I would never expect to go through a multi-year relationship, with interactions taking place all throughout the month, without some challenges. It is about how you solve them. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

Have open dialogue and invest the time in the relationship. They will stand behind you and make sure you are successful. We have also found that putting together realistic time frames and being clear on our expected outcomes has been extremely beneficial for all parties. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

The Net at Work team supports us at each stage of the process. From when we were first onboarded to now, they have been our implementation partner with Acumatica to help streamline our business operations and incorporate dashboard & reporting solutions that are driving our business forward. Review collected by and hosted on G2.com.

Lilly X.

Senior Accountant

Small-Business (50 or fewer emp.)

8/7/2026

"Robust Support Resources Across Teams"

4/5

What do you like best about Net at Work?

The amount of resources they had, from General Support to Payroll Support and Development. When I reach out to the customer relations representative, they respond quickly and assign the question to the appropriate person to answer. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

Sometimes having too many people on the team made it difficult and confusing to communicate. Each time a support ticket was submitted, I'd have to create a new user. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

If you are looking for a reliable and afforable support team, this is it! We were limited with our previous consultant because of their workload but Net at Work solved them for us. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

Net at Work was our consultant for Acumatica SaaS. They provided us technical support when there were upgrades and re-published any customization packages we have. They were also able to provide us with reports worked with other clients on when needed to apply it to our environment. Review collected by and hosted on G2.com.

Bruce L.

President

Small-Business (50 or fewer emp.)

7/25/2026

"A team of professionals that are capable and able to do their jobs."

5/5

What do you like best about Net at Work?

The most important thing to me is getting problems solved quickly. I don’t have time to mess around, I have staff who need to work, and I have customers who need products.

The Net at Work team is responsive and able to address my issues fast. When I reach out and let them know it’s not urgent, I still get a prompt response, and I’m confident it will be reviewed and sorted out. When I tell them I need immediate attention for a vital issue, they jump on it, and we usually have it resolved within the same hour or two. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

Nothing. If I had issues I would leave. They solve my problems and do it quickly Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

If you are looking for and ever growing team of professionals that understand the software and systems that they support, then I would recommend Net at Work. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

Net at Work has provided everything from basic fixes to complicated multi-level issues across several of our software vendors regarding the ERP software that we use. The benefit is we are more productive in several ways; I don't need an in-house IT specialist and I don't need to spend hours yelling at a computer in the sky while I try to solve, among others, CC processing issues, Website compatibility issues and Accounting Issues. Review collected by and hosted on G2.com.

Gina L.

Mid-Market (51-1000 emp.)

10/13/2026

"Versatile Guidance Across Products to Find the Best Fit"

5/5

What do you like best about Net at Work?

I do like the concept that Net at Work works for a variety of products and not just one. I feel like this approach allows their team to really help find the best product for our needs. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

Sometimes the specific product knowledge could only be answered by the product provider itself, who wasn't as helpful. This was on more "technical" issues so I understand the why but would have been better to just work with the same provider. Review collected by and hosted on G2.com.

Tracy B.

Director of Finance and HR

Small-Business (50 or fewer emp.)

10/2/2026

"Out-of-This-World Support"

5/5

What do you like best about Net at Work?

First, I loved working with Susan Chase when we had Sage! She was out of this world!!! Now that we have NetSuite we have moved to a new team. We will be working with this team in 2027 and look forward to the same experience Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

Cost is much more expensive now that it was in the past. This has put a delay in asking for a service contract. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/11/2026

"Responsive, Expert Support from Net at Work"

4.5/5

What do you like best about Net at Work?

Net at Work's responsiveness, expertise, and customer service stand out the most. Their team is knowledgeable about Sage, quick to address issues, and provides practical recommendations that help us get the most value from the system. They are a trusted partner and consistently deliver excellent support. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

I have very few complaints. At times, project scheduling and resource availability can be impacted by demand, but communication is always clear and expectations are managed well. Overall, the quality of service and expertise they provide far outweigh any minor concerns. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

I highly recommend Net at Work to any organization using Sage. Their team is responsive, knowledgeable, and easy to work with. They consistently provide high-quality support and strategic guidance that helps us get the most value from our ERP system. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

Net at Work helps us maintain and optimize our Sage ERP system, providing both technical support and guidance on best practices. They assist with troubleshooting issues, system configuration, reporting, and enhancements that help us use Sage more effectively and efficiently.

The biggest benefit is having access to a knowledgeable team that understands our environment and responds quickly when challenges arise. Their support helps minimize disruptions, improve operational efficiency, and gives us confidence that our financial systems are running reliably. As a healthcare organization, having a trusted partner for our ERP system allows our team to focus more on serving the business and less on resolving technical issues. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

7/22/2026

"More Customer-Focused"

5/5

What do you like best about Net at Work?

They have reorganized their company and seem to be more customer-focused. I feel comfortable being completely transparent and frank during our conversations. Review collected by and hosted on G2.com.

What do you dislike about Net at Work?

They try to "sell" the services they offer, but they also respect pushback when the benefit does not outweigh the cost. Review collected by and hosted on G2.com.

Recommendations to others considering Net at Work:

Net at Work has been helpful in getting projects completed and in addressing regular support challenges. We rolled out the ACH process to pay vendors, and during some account reviews we found similar tweaks that made a few processes more efficient. They also try to find alternatives when budgets are tight, but they’re receptive to providing resources when needed as well. Review collected by and hosted on G2.com.

What problems is Net at Work solving and how is that benefiting you?

They consistently reach out with new products, and we meet annually to review our account and talk through any upcoming projects. Since we still have some manual processes, they’re always offering solution options while keeping costs in line with our budget. They also take care of the software upgrades. Review collected by and hosted on G2.com.