
I love how easy it is to use and set up AvePoint Confidence Platform. The step-by-step initial setup process is straightforward, and although we ran into a few issues, AvePoint's support was really helpful in resolving them. The platform provides great reporting, offering insights for our clients and giving them visibility with auto reports sent on a regular basis. It's also easy to manage and update, and having a near 'one-pane-of-glass view' where all backups are in one place is super convenient. The segregation of users and the ability to attach Azure groups make management much more manageable. Importantly, clients can recover their own data without needing our intervention, which frees up time for us to focus on other tasks. Review collected by and hosted on G2.com.
There are some errors that happen because of some connections that break. We only find this out when we get the reports for backups that show errors. These are easily fixed, but it would be great if we could be notified the moment something breaks - or if possible, when something is about to break or expire. Azure accounts/certificates expire and no notification is placed on those. For backups, some user licenses get removed but their account is still in AD (and needs to be), but their backups aren't required anymore - these cause alerts and require tweaking to work. Microsoft outages do occur and sometimes causes issues. We first get broken backups and then get notified much later of the issue via AvePoint. Earlier notifications would be great. Review collected by and hosted on G2.com.


