Avaya Unified Communications Reviews & Product Details

I like how clear the calls are, and I also appreciate the settings I can adjust to receive and transfer calls. Review collected by and hosted on G2.com.

I don’t like how small the buttons are in the app; they feel hard to tap accurately. Review collected by and hosted on G2.com.

Avaya recently rolled out a refreshed Unified Communication platform designed to boost collaboration and streamline communication for businesses of all sizes.

Infinity Platform, a major advancement unifying customer and employee experiences across channels.

Improved AI Capabilities & New Virtual Operations Manager. Review collected by and hosted on G2.com.

Stability and Continuity of Service Delivery.

Simplification of Cloud Licensing & Seat Requirements and;

Smoother Migration Paths for On‑Premise Customers Review collected by and hosted on G2.com.

What I like the most is its ease of implementation and intuitive way of handling. Review collected by and hosted on G2.com.

It must be configured well to avoid errors and call drops Review collected by and hosted on G2.com.

The Avaya UCaaS has a lot under the hood. At the base level, VoIP phones utilize existing internet connections to provide telecommunications versus fiddling with outdated phone jacks. The phone is filled with customization, including a long list of speed dials, custom ring backs, voice mail options, etc. The world opens up when you pair the phone with the Cloud/Hub! The hub allows your phone to send and receive text messages which is very handy when managing two-factor authentication or wanting to text customers. The hub also has options to fax documents directly from your computer. Companies can also host video meets with relatively stable connections—great for annual customer meetings, board meetings, etc. The final touch is the integration of instant messaging, which cuts down on numerous short e-mails or walking over to cubicles. Review collected by and hosted on G2.com.

The quality of phone calls can vary between Avaya and your internet service. At its worst, calls are missed, dropped, or experience audio glitches or pops. Video conferences occasionally can lag like other competitors. The text Review collected by and hosted on G2.com.

There are two Features I like in Avaya UCaas 1. Connect Anywhere 2. You will Gain all-in-one Functionality of the Unified Communication Portfolio. Being an Administrator, I need to do the end-to-end Configurations and New implementation and Support the operations issues.

You can connect it from anywhere, and it is a cloud-based phone and chat system, and you can easily switch from a desk phone to a mobile phone.

It gives the full Power of advanced unified communications features, including AI capabilities Review collected by and hosted on G2.com.

It is a very costly solution for unified communication; since its a cloud-based solution, If you need DR Capability then you need to pay license cost for the backup location Review collected by and hosted on G2.com.

Easy to use interface and readily available documentation. Review collected by and hosted on G2.com.

Availability of new features and software updates for compatibility issues. Review collected by and hosted on G2.com.

The main feature I like about Avaya Equinox software is its interface and stability in video calls with members of the organization and guests. Even though the internet is not so good, the software reduces the quality of the video, stabilizes the image and audio. The tool supports many people simultaneously, allows you to view presentations, make comments and take notes. Review collected by and hosted on G2.com.

Virtual room licenses have a high cost, but have a differential in relation to competitors. Avaya Equinox has quality support and is always fixing bugs. Review collected by and hosted on G2.com.

I can Call My Customers and Answer their calls on My Office Extension while at Home or anywhere I am Review collected by and hosted on G2.com.

It should work with Any Telecom Provider which it doesn't Review collected by and hosted on G2.com.

This is one of the cost-effective alternatives to scheduling and hosting virtual meetings without leaving your office. The interface is amazing and easy to use. It is possible to talk to more than one person at the same time with HD quality. Review collected by and hosted on G2.com.

We found no problems with this tool in its use. It has always worked very well and meets expectations well. We have nothing negative to report. Review collected by and hosted on G2.com.

I like software because it has inherently useful communication tools, as well as offering an intuitive development platform for my company. Very easy to set up and connect to a meeting. Review collected by and hosted on G2.com.

The free version of the software does not have all the necessary functions and tools so you have to buy one of their plans to enjoy all the software tools. Review collected by and hosted on G2.com.