--- title: Avaya Unified Communications Reviews meta_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 42 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews **Vendor:** Avaya **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 42 ## About Avaya Unified Communications Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. ## Avaya Unified Communications Pros & Cons **What users like:** - Users value the **ease of implementation and intuitive handling** with Avaya UCaaS, enhancing overall communication efficiency. (3 reviews) - Users praise the **seamless communication capabilities** of Avaya UCaaS, enhancing collaboration through VoIP and instant messaging. (1 reviews) - Users enjoy the **extensive customizability** of Avaya UCaaS, enhancing communication with tailored features and integrations. (1 reviews) - Users value the **extensive customization** options in Avaya UCaaS, enhancing flexibility and user experience significantly. (1 reviews) - Users value the **easy implementation** of Avaya Unified Communications, finding it intuitive and straightforward to use. (1 reviews) - Easy Integration (1 reviews) - Easy Interface (1 reviews) - File Sharing (1 reviews) - Flexibility (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users often face **call drops** with Avaya, impacting communication and leading to frustrating interruptions during conversations. (2 reviews) - Users experience **connection issues** with Avaya, including call drops, audio glitches, and video lag during conferences. (2 reviews) - Users report **audio issues** with Avaya, such as dropped calls and glitches affecting communication quality. (1 reviews) - Users often face **audio problems** with Avaya, including missed calls, drops, and glitches during conversations. (1 reviews) - Users highlight **call connectivity issues** that arise without proper configuration, leading to errors and dropped calls. (1 reviews) - Connectivity Issues (1 reviews) - Glitches (1 reviews) - Internet Dependency (1 reviews) - Missed Calls (1 reviews) - Poor Call Quality (1 reviews) ## Avaya Unified Communications Reviews ### 1. Crystal-Clear Calls with Flexible Call Settings **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Pablo P. | Agent, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Avaya Unified Communications?** I like how clear the calls are, and I also appreciate the settings I can adjust to receive and transfer calls. **What do you dislike about Avaya Unified Communications?** I don’t like how small the buttons are in the app; they feel hard to tap accurately. **What problems is Avaya Unified Communications solving and how is that benefiting you?** It provides clearer calls and a very easy way to access the app, especially compared to other systems we’ve used. ### 2. superb **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Avaya Unified Communications?** Avaya recently rolled out a refreshed Unified Communication platform designed to boost collaboration and streamline communication for businesses of all sizes. Infinity Platform, a major advancement unifying customer and employee experiences across channels. Improved AI Capabilities & New Virtual Operations Manager. **What do you dislike about Avaya Unified Communications?** Stability and Continuity of Service Delivery. Simplification of Cloud Licensing & Seat Requirements and; Smoother Migration Paths for On‑Premise Customers **Recommendations to others considering Avaya Unified Communications:** Its a very nice product and cost effective... I could talk to other colleagues bank-wide **What problems is Avaya Unified Communications solving and how is that benefiting you?** adding ip addresses to rout the calls, but its ok now ### 3. VERY GOOD SOFTWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan Felipe C. | Analista de sistemas de TI, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Avaya Unified Communications?** What I like the most is its ease of implementation and intuitive way of handling. **What do you dislike about Avaya Unified Communications?** It must be configured well to avoid errors and call drops **What problems is Avaya Unified Communications solving and how is that benefiting you?** He helped resolve the number of incoming and outgoing calls from the company where I was working at the time I met him. ### 4. A Wonderful Communication Hub For Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew P. | Data Analytics & Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Avaya Unified Communications?** The Avaya UCaaS has a lot under the hood. At the base level, VoIP phones utilize existing internet connections to provide telecommunications versus fiddling with outdated phone jacks. The phone is filled with customization, including a long list of speed dials, custom ring backs, voice mail options, etc. The world opens up when you pair the phone with the Cloud/Hub! The hub allows your phone to send and receive text messages which is very handy when managing two-factor authentication or wanting to text customers. The hub also has options to fax documents directly from your computer. Companies can also host video meets with relatively stable connections—great for annual customer meetings, board meetings, etc. The final touch is the integration of instant messaging, which cuts down on numerous short e-mails or walking over to cubicles. **What do you dislike about Avaya Unified Communications?** The quality of phone calls can vary between Avaya and your internet service. At its worst, calls are missed, dropped, or experience audio glitches or pops. Video conferences occasionally can lag like other competitors. The text **What problems is Avaya Unified Communications solving and how is that benefiting you?** Our company previously used regular phones, which provided zero benefits beyond calling. The Avaya system allows us to call, text, instant message employees, fax vendors, and conference call board members—all for about the exact cost as before minus the one-time buy of new phones. ### 5. Avaya UCaas likes and Dislikes **Rating:** 3.5/5.0 stars **Reviewed by:** Kathiravan S. | IT Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Avaya Unified Communications?** There are two Features I like in Avaya UCaas 1. Connect Anywhere 2. You will Gain all-in-one Functionality of the Unified Communication Portfolio. Being an Administrator, I need to do the end-to-end Configurations and New implementation and Support the operations issues. You can connect it from anywhere, and it is a cloud-based phone and chat system, and you can easily switch from a desk phone to a mobile phone. It gives the full Power of advanced unified communications features, including AI capabilities **What do you dislike about Avaya Unified Communications?** It is a very costly solution for unified communication; since its a cloud-based solution, If you need DR Capability then you need to pay license cost for the backup location **What problems is Avaya Unified Communications solving and how is that benefiting you?** It is not suitable for the contact center needs comparatively to Genesys cloud, Hence its been decided to migrated to Genesys cloud to accommodate contact center needs ### 6. Avaya Ucaas In Review. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Avaya Unified Communications?** Easy to use interface and readily available documentation. **What do you dislike about Avaya Unified Communications?** Availability of new features and software updates for compatibility issues. **What problems is Avaya Unified Communications solving and how is that benefiting you?** User interface is easy to use and understand for new users. ### 7. The software all in one: presentations, meetings and chat. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno C. | Computer Security Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Avaya Unified Communications?** The main feature I like about Avaya Equinox software is its interface and stability in video calls with members of the organization and guests. Even though the internet is not so good, the software reduces the quality of the video, stabilizes the image and audio. The tool supports many people simultaneously, allows you to view presentations, make comments and take notes. **What do you dislike about Avaya Unified Communications?** Virtual room licenses have a high cost, but have a differential in relation to competitors. Avaya Equinox has quality support and is always fixing bugs. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Avaya Equinox has reduced exorbitant travel costs for the organization's employees. I can say that the tool allows you to do more than 80% of traditional meetings without leaving the office. The image and sound quality are incredible, it supports many users at the same time and it has great quality Avaya support. ### 8. Great Calling Software **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Senior Sales Advisor - Portfolio Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Avaya Unified Communications?** I can Call My Customers and Answer there calls on My Office Extension while at Home or anywhere I am **What do you dislike about Avaya Unified Communications?** It should work with Any Telecom Provider which it doesnt **What problems is Avaya Unified Communications solving and how is that benefiting you?** Calling customers from home ### 9. A great tool for safe remote meetings. **Rating:** 5.0/5.0 stars **Reviewed by:** Diogo S. | Técnico de Informática, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about Avaya Unified Communications?** This is one of the cost-effective alternatives to scheduling and hosting virtual meetings without leaving your office. The interface is amazing and easy to use. It is possible to talk to more than one person at the same time with HD quality. **What do you dislike about Avaya Unified Communications?** We found no problems with this tool in its use. It has always worked very well and meets expectations well. We have nothing negative to report. **What problems is Avaya Unified Communications solving and how is that benefiting you?** The great advantage and benefit of this tool is the ease of giving presentations and talking to customers without leaving the company. The economy is big on fuel and travel. The support team is super fast and efficient too. ### 10. Cloud communication technology that transforms your conversations and your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Avaya Unified Communications?** I like software because it has inherently useful communication tools, as well as offering an intuitive development platform for my company. Very easy to set up and connect to a meeting. **What do you dislike about Avaya Unified Communications?** The free version of the software does not have all the necessary functions and tools so you have to buy one of their plans to enjoy all the software tools. **Recommendations to others considering Avaya Unified Communications:** Cloud solution, which means that all you need is your password and you can log in from anywhere and any device. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Software with excellent collaboration tool and team meeting that centralizes voice, video, messaging, exchange and task management in one place and is in the BROWSER. Ideal software for any person or company that needs an easy way to organize meetings and manage work. Easy configuration and implementation of the software since it is available to open in any browser and on any mobile. Offering my employees to connect from anywhere at any time. ### 11. Virtual meetings with flexibility. **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio S. | Analista de segurança, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2020 **What do you like best about Avaya Unified Communications?** Complete and perfect videoconferencing solution that we use to participate in videoconferencing via computer and mobile devices. The interface is friendly, easy to use. Equinox supports high quality video and audio resolutions. It also supports PDF and powerpoint presentations through screen sharing. **What do you dislike about Avaya Unified Communications?** There's nothing you didn't like about Equinox. The interface, video, audio, features are excellent. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Equinox decided to reduce travel costs and travel time for employees because virtual meetings with Equinox have been very functional and great. ### 12. Avaya has made telecommunications easy and remote! **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda H. | IT Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Avaya Unified Communications?** Avaya has a very user friendly interface that makes it easy to operate for users of all ages. We have had great feedback from our employees about the remote access abilities as they are no longer tied to a desk to make phone calls. **What do you dislike about Avaya Unified Communications?** While Avaya is great once installed and in use, it is a cumbersome process to install. However we have found paths to success in circumventing these issues. **What problems is Avaya Unified Communications solving and how is that benefiting you?** With Avaya, we are able to offer remote telephone access for our employees and agents. They can access office phones on their mobile device from anywhere. ### 13. Easy and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2020 **What do you like best about Avaya Unified Communications?** Calling directly from lap top. Easy Use **What do you dislike about Avaya Unified Communications?** Sometimes it will cut out, but that is a rare occurrence and could be more related to connectivity. **Recommendations to others considering Avaya Unified Communications:** As a user, I've had no issues using Avaya and would recommend to others. **What problems is Avaya Unified Communications solving and how is that benefiting you?** I no longer have to use my cell phone which means I don't have to manually dial and I don't need to be concerned with what country I calling or using up all the minutes on my personal cell plan. ### 14. Perfection in phone form. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Avaya Unified Communications?** Being able to sign in to my work phone from my mobile phone to take and make work calls. **What do you dislike about Avaya Unified Communications?** Requires to be connected to the work WiFi in order to work (so doesn't work off campus), however, I hear that this can be altered by the ICT department. **Recommendations to others considering Avaya Unified Communications:** Seriously this is a great product I would highly recommend. **What problems is Avaya Unified Communications solving and how is that benefiting you?** I do not have a work mobile and hate giving out my personal number to people and I often work remotely as well away fr my work phone. Avaya Equinox solves both these problems as whilst I'm at work (but away from the office) I can take and make business calls from my mobile without having to give out or reveal my mobile number. ### 15. Avaya Aura Conferencing is the most optimal tool for web conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj A. | Tech Support Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Avaya Unified Communications?** I like that Avaya Aura Conferencing has all the tools that allows me to create communication channels at ease. Avaya Aura Conferencing has a clean UI and UX. Ease of getting started with Avaya Aura Conferencing is among the things that I like most. **What do you dislike about Avaya Unified Communications?** Avaya Aura Conferencing has got all what keeps video conferencing kicking at HONO, I cannot point any hatred speech towards it. **Recommendations to others considering Avaya Unified Communications:** Yes, try Avaya Aura Conferencing for web and video conferencing. **What problems is Avaya Unified Communications solving and how is that benefiting you?** I mainly use Avaya Aura Conferencing to create communication channels that enhanve team collaboration in our agency. ### 16. Avaya Conferencing Software Review **Rating:** 4.5/5.0 stars **Reviewed by:** Mukhtiyar A. | Associate-IT, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Avaya Unified Communications?** The best part of Using Avaya Aura Conferencing is the ability to video and audio call at the same time. The picture quality is way better than any other conferencing software **What do you dislike about Avaya Unified Communications?** The most dislike about the application is the time it takes to connect. Iam pretty sure this is not my internet issue **What problems is Avaya Unified Communications solving and how is that benefiting you?** It is way better than using any other remote tools to resolve customer issues We can call up the User and troubleshoot it at the same time ### 17. Avaya Aura Conferencing **Rating:** 5.0/5.0 stars **Reviewed by:** Josue D. | Jefe de marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Avaya Unified Communications?** Avaya Aura conferencing is excellent software, the quality of the video conferences is very good in terms of audio and video, and it is easy to use. **What do you dislike about Avaya Unified Communications?** The lack of a mobile application prevents the software from having widespread adoption, which is a shame because it is truly very good. **Recommendations to others considering Avaya Unified Communications:** It is very easy-to-use software and you will have very good quality in your conferences. **What problems is Avaya Unified Communications solving and how is that benefiting you?** I used it to conduct video conferences with colleagues, friends, family, and clients. ### 18. Avaya aura - one stop solution for your audio , video and web conferencing needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil K. | Nikhil katoch, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Avaya Unified Communications?** Various functions it contains like private chat, call me call some one else,video quality ,VMware support etc. **What do you dislike about Avaya Unified Communications?** Sometimes in between connection breakup happened although network is at good speed at that time. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Every conferencing needs will be fulfilled by this solution. ### 19. Experience with avaya aura conferencing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2019 **What do you like best about Avaya Unified Communications?** Avaya aura conferencing is the best software.Because it's video conferencing quality is good and it is very easy to use .Also it can be easy used by the beginners. AVAYA AURA CONFERENCING SHOULD BE APPRECIATED. **What do you dislike about Avaya Unified Communications?** The only thing that I disliked is the that it can be used on computer and laptops not on mobiles.otherthan this I liked avaya aura conferencing the most. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Used for taking interviews anytime and at any place. ### 20. Seamless Video Conferencing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2019 **What do you like best about Avaya Unified Communications?** There is seamless streaming of the video thus feeling of virtual meeting vanishes **What do you dislike about Avaya Unified Communications?** too many setups , it needs to reduce the hardware component and make more cloud friendly applications **What problems is Avaya Unified Communications solving and how is that benefiting you?** We have multi location offices, where connecting a meeting is difficult , either team has to fly or travel just to attend meetings, This has reduced the travels for meetings ### 21. Avaya Aura Conferencing would be a recommended choice. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Avaya Unified Communications?** Avaya is user friendly and easy to navigate. This system is perfect for smooth connections and clear sound quality on conference calls. **What do you dislike about Avaya Unified Communications?** There were minimal downsides in using Avaya. **Recommendations to others considering Avaya Unified Communications:** Very user friendly and easy to use. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Using Avaya in a call center environment was effective in speedi ng up production with easy navigation and smooth connections to complete projects and assist clients. ### 22. A clear option of what to do.. Best way for conferencing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Avaya Unified Communications?** One of the best way to do a conference. **What do you dislike about Avaya Unified Communications?** NA. There is nothing wrong unless you have string internet connection **Recommendations to others considering Avaya Unified Communications:** Its best for business related deals **What problems is Avaya Unified Communications solving and how is that benefiting you?** I used Avaya cobference for my business and its fantastic and there was no issues with it... I would recommend avaya conference for all business related deals ### 23. Unified Multimodal Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Avaya Unified Communications?** On-premise collaboration solution. HD video, web collaboration capabilities. **What do you dislike about Avaya Unified Communications?** Nothing specific to mentioned. Haven’t experienced any flaws yet. **Recommendations to others considering Avaya Unified Communications:** Ease and good collaboration application **What problems is Avaya Unified Communications solving and how is that benefiting you?** Leveraging technology and brings together communications and collaboration to users. ### 24. Is it the best for web conferencing? **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Avaya Unified Communications?** I really like when a menu is complete and family-friendly. **What do you dislike about Avaya Unified Communications?** I dislike that the web is slightly solved, I'm so sad. **Recommendations to others considering Avaya Unified Communications:** Nothing **What problems is Avaya Unified Communications solving and how is that benefiting you?** I hope for an aura, hopefully very well done. ### 25. Avaya **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2019 **What do you like best about Avaya Unified Communications?** Quality of the Video, sound, and also the ability for the host to control the meeting **What do you dislike about Avaya Unified Communications?** too complex to setup because of many hardware devices **What problems is Avaya Unified Communications solving and how is that benefiting you?** Communication. ### 26. Great sound quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Avaya Unified Communications?** Awesome sound quality and easy to connect **What do you dislike about Avaya Unified Communications?** Not the best in the industry but it works well **What problems is Avaya Unified Communications solving and how is that benefiting you?** Connecting with people in different offices, the linking is really easy ### 27. Decent enough APP with easy features. **Rating:** 3.5/5.0 stars **Reviewed by:** Gail G. | Insurance Producer, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2018 **What do you like best about Avaya Unified Communications?** With the Avaya Application I like that it has a simple interface and literally all the features of a traditional mult line office phone, including a personal voicemail box. **What do you dislike about Avaya Unified Communications?** I do not like that if there is a lag or a disconnect in internet signal more than likely your call will drop. **What problems is Avaya Unified Communications solving and how is that benefiting you?** I appreciate that Avaya has a telephone number identifier whan clients call. It makes it super easy to locate peoples information before I answer the phone leading to an excellent customer service experience. ### 28. Great for it’s kind. **Rating:** 4.5/5.0 stars **Reviewed by:** Vicky L. | Customer Service Representative, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Avaya Unified Communications?** The convenience of not being locked to a desk to answer calls or make calls. I can hold meetings/conference calls from the break room if I wanted to. **What do you dislike about Avaya Unified Communications?** It’s getting better with time. They keep adding features which makes the system better and better. **What problems is Avaya Unified Communications solving and how is that benefiting you?** I’m able to get the whole team on board at one time by hosting conference calls. Clients are to able to reach me right away with the call forwarding feature. No one goes unanswered. ### 29. Awesome Marquee **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about Avaya Unified Communications?** I love how this helps me know how many calls are in the work queue! It makes working phones lines very easy. **What do you dislike about Avaya Unified Communications?** I dislike how it lags sometimes, when people log on or off the phone lines. And sometimes the call wait times are inaccurate. **Recommendations to others considering Avaya Unified Communications:** It's a great way to keep track of phone calls, if you have people working in a phone room, or even just answering regular office calls. You can keep track of calls in the queue, customer/client wait times, how many people are staffed and answering phones, and how many employees are in AUX mode, or not answering calls at that particular time. **What problems is Avaya Unified Communications solving and how is that benefiting you?** This helps us ladies in the phone room stay on track. It helps keep us accountable for making sure patient are waiting on hold for too long. It also lets us know who is staffed and who may be on break or in aux mode. ### 30. Compatible with Android phones - All solutions in one hand **Rating:** 5.0/5.0 stars **Reviewed by:** Stiven O. | Director Integral de Servicios PYME, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Avaya Unified Communications?** Allows users to share screen on a conference call. Additionally, allows sending captured photos, video files, or file attachments. It can be installed on a phone searching for app on Google play. **What do you dislike about Avaya Unified Communications?** Actually, I dont have a dislike with. Avaya Equinox has all features to have a good performance through chats, conference and more. **What problems is Avaya Unified Communications solving and how is that benefiting you?** The company has branches around the country and we use Equinox to make the conference and interact with each other. ### 31. Avaya Equinox the easy solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Avaya Unified Communications?** I like how everything is at the top of the screen, You are able to get to your contacts history and calendar and your messages **What do you dislike about Avaya Unified Communications?** I find that the App on the phone drains the battery very quickly and it is a bit qlitchy at time **Recommendations to others considering Avaya Unified Communications:** It ties in well with your currentl phone needs **What problems is Avaya Unified Communications solving and how is that benefiting you?** We are using internally to prove to customers how easy it integrates with your current systems ### 32. Avaya Equinox Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Avaya Unified Communications?** I liked the ease of differentiating client calls to personal phone call. I can call other phones with my cell phone with the office phone's number showing up on their caller id. **What do you dislike about Avaya Unified Communications?** I did not like the connectivity when there is not wifi available. I would not use it when I am relying on data from my cell phone. **Recommendations to others considering Avaya Unified Communications:** I would recommend trying out the service under certain circumstances to know when you will receive good phone quality **What problems is Avaya Unified Communications solving and how is that benefiting you?** It allowed me to use my office phone while I was on the road and traveling. ### 33. Phone service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2018 **What do you like best about Avaya Unified Communications?** I love that you can use this program on your computer , cell phone, and landlines. It works great with click to dial as well **What do you dislike about Avaya Unified Communications?** I do not like that you cannot use the platform on a MacBook. I wish I could download the program or app on my MacBook so I can use it easier. **Recommendations to others considering Avaya Unified Communications:** Make the app easier to start up **What problems is Avaya Unified Communications solving and how is that benefiting you?** I have only had problems getting the program on my iPhone and setting the app up after downloading it. Also, Using the application on the iPhone rarely works with my phone carrier service even when I have full bars. I can only use it with my phone when I am connected to WIFI. It would be very beneficial to use the app between appointments when I don't have WIFI. ### 34. Powerful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Avaya Unified Communications?** It is very powerful and feature rich. It does pretty much everything you will every need **What do you dislike about Avaya Unified Communications?** Cost, very expensive. Could be more end user-friendly. **Recommendations to others considering Avaya Unified Communications:** Excellent product, all the bells and whistles that work great together. Plan a little extra time for training. A little different at first but once used to it simple to use. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Streamlined. having everything handled in one location and not having to connect several platforms together. ### 35. Overall good! **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle P. | Customer Service Support Specialist, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Avaya Unified Communications?** Good for a larger company wanting to keep in close contact with all departments. **What do you dislike about Avaya Unified Communications?** It can be a bit confusing to learn. I believe there could be an easier way. **What problems is Avaya Unified Communications solving and how is that benefiting you?** NA ### 36. Avaya Equinox **Rating:** 3.0/5.0 stars **Reviewed by:** Zack P. | Law Clerk, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Avaya Unified Communications?** Connectivity and ability to work remotely **What do you dislike about Avaya Unified Communications?** Log out errors where your information gets removed randomly **What problems is Avaya Unified Communications solving and how is that benefiting you?** Remote communication/ability to use office phone at home ### 37. The Softphone That Avaya Has Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Telecom Engineer/Architect, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Avaya Unified Communications?** Avaya has FINALLY updated their softphone application with much needed functionality and cross-platform compatibility. **What do you dislike about Avaya Unified Communications?** The requirement to Avaya Session Manager/System Manager. Fairly complex initial deployment regarding HTTP server architecture. **What problems is Avaya Unified Communications solving and how is that benefiting you?** A better softphone application, flexibility of no desktop phones. We love how the application is cross-platform compatible (MacOS, Windows, Linux), iPhone, Android. ### 38. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Avaya Unified Communications?** I like that you can access the software on any device including tablets. **What do you dislike about Avaya Unified Communications?** Purchasing the software is a bit inconvenient because it’s on a per user basis. **Recommendations to others considering Avaya Unified Communications:** None **What problems is Avaya Unified Communications solving and how is that benefiting you?** With access to the soft phone it helps team communications be more fluid and consistent. ### 39. Dependability at its finest **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Avaya Unified Communications?** I love how much easier it is to take calls using this app! **What do you dislike about Avaya Unified Communications?** The temporary issue we had for Apple iOS users was really the only downside I’ve experienced **What problems is Avaya Unified Communications solving and how is that benefiting you?** No business problems to solve. Main priority is assisting the customer base. ### 40. Decent Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Avaya Unified Communications?** It essentially takes the need for a physical phone system away which saves space and fincances. **What do you dislike about Avaya Unified Communications?** It has issues when you log in incorrectly, as it saves that data, which sometimes makes it difficult to log in quickly. **Recommendations to others considering Avaya Unified Communications:** Be sure all login info is correct, even at initial login, as the system saves what you enter and can be difficult to update. **What problems is Avaya Unified Communications solving and how is that benefiting you?** It saves space and finances. ### 41. Not a bad solution **Rating:** 3.0/5.0 stars **Reviewed by:** Yvonne C. | Disney Travel Professional, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Avaya Unified Communications?** I really liked the ease of use. I'm not tech savvy and I could figure it out on my own. **What do you dislike about Avaya Unified Communications?** I think what I disliked the most was the price. I have a hard time justifying what I'm using it for for the price. **What problems is Avaya Unified Communications solving and how is that benefiting you?** We used it for keeping connecting with our customers. I realized there benefit was the ability to stay connected without a teley hooked to the wall. ### 42. Product Worthwhile **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Avaya Unified Communications?** A’Maya usually provides me with a reliable way to chat with customers. **What do you dislike about Avaya Unified Communications?** Sometimes the system glitches and causes issues. **What problems is Avaya Unified Communications solving and how is that benefiting you?** The ability to serve customers via phone. ## Avaya Unified Communications Discussions - [Always get a ringing tone though receiver is picked at other end](https://www.g2.com/discussions/27817-always-get-a-ringing-tone-though-receiver-is-picked-at-other-end) - 1 upvote - [View Avaya Unified Communications pricing details and edition comparison](https://www.g2.com/products/avaya-unified-communications/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+09%3A13%3A28+-0500&secure%5Bsession_id%5D=27786369-aaf2-41db-b6f0-f1a60c47f7d5&secure%5Btoken%5D=709170eed97f21710ac63e9402829c886d323ecb7b4d445cb7ff4fee5071d058&format=llm_user) ## Avaya Unified Communications Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Avaya Unified Communications Alternatives - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,655 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,548 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,492 reviews)