Link copied to clipboard # Avaya Unified Communications vs Microsoft Teams Comparison - What are their main differences? Share [ Export ](/compare/avaya-unified-communications/microsoft-teams/export.csv) Avaya Unified CommunicationsMicrosoft Teams[+ Add Product](#) Pricing **Avaya Unified Communications** Free Trial No pricing available **Microsoft Teams** **$4.80** 1 User Per Month ยท Teams Essentials **Pricing Insights** from reviews Time to Implement **Avaya Unified Communications** 2 months Based on 5 responses **Microsoft Teams** 2 months Based on 733 responses Return on Investment **Avaya Unified Communications** Not enough reviews yet **Microsoft Teams** 10 months Based on 688 responses Perceived Cost **Avaya Unified Communications** $$$$$ **Microsoft Teams** $$$$$ Average Discount **Avaya Unified Communications** Not enough reviews yet **Microsoft Teams** 11% **Pros & Cons** from reviews **Avaya Unified Communications** [ Ease of Use (3) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732033&qs=pros-and-cons#reviews)[ Communication (1) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732199&qs=pros-and-cons#reviews)[ Call Drops (2) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732076&qs=pros-and-cons#reviews)[ Connection Issues (2) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1730033&qs=pros-and-cons#reviews) **Microsoft Teams** [ Ease of Use (969) ](https://www.g2.com/products/microsoft-teams/reviews?filters%5Bsentiment_snippet%5D=1621647&qs=pros-and-cons#reviews)[ Team Collaboration (896) ](https://www.g2.com/products/microsoft-teams/reviews?filters%5Bsentiment_snippet%5D=1622401&qs=pros-and-cons#reviews)[ Slow Loading (418) ](https://www.g2.com/products/microsoft-teams/reviews?filters%5Bsentiment_snippet%5D=1622571&qs=pros-and-cons#reviews)[ Performance Issues (299) ](https://www.g2.com/products/microsoft-teams/reviews?filters%5Bsentiment_snippet%5D=1623941&qs=pros-and-cons#reviews) Integrations **Avaya Unified Communications** Not enough data **Microsoft Teams** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a2eae3b0cac5adb17faeb1bb38c0e821/absentify.png "Product Avatar Image") absentify ](https://www.g2.com/products/absentify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d135d7a5affcbdc7f1afa698558c46a/adfs-server-windows-2019.jpg "Product Avatar Image") ADFS Server Windows 2019 ](https://www.g2.com/products/adfs-server-windows-2019/reviews)[ View all ](https://www.g2.com/products/microsoft-teams/integrations) **Ratings** from reviews Meets Requirements **Avaya Unified Communications** 9.1 9.130 **Microsoft Teams** 9.0 9.014,423 Ease of Use **Avaya Unified Communications** 8.7 8.730 **Microsoft Teams** 8.9 8.914,693 Ease of Setup **Avaya Unified Communications** 7.8 7.812 **Microsoft Teams** 9.1 9.15,034 Ease of Admin **Avaya Unified Communications** 9.1 9.111 **Microsoft Teams** 8.7 8.72,901 Quality of Support **Avaya Unified Communications** 8.4 8.429 **Microsoft Teams** 8.6 8.611,648 Has the product been a good partner in doing business? **Avaya Unified Communications** 8.9 8.912 **Microsoft Teams** 8.9 8.92,920 Product Direction (% positive) **Avaya Unified Communications** 6.9 6.930 **Microsoft Teams** 8.6 8.613,678 **Features** ratings from reviews Video Conferencing 8.6 10 9.2 10,787 AI Note-Taking Software Not enough data 8.6 233 UCaaS Platforms 9.3 8 Not enough data Business Instant Messaging Not enough data 8.9 10,709 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 21.1% Enterprise(\> 1000 emp.) 60.5% Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 21.1% Enterprise(\> 1000 emp.) 60.5% Small-Business(50 or fewer emp.) 22.1% Mid-Market(51-1000 emp.) 38.4% Enterprise(\> 1000 emp.) 39.5% Small-Business(50 or fewer emp.) 22.1% Mid-Market(51-1000 emp.) 38.4% Enterprise(\> 1000 emp.) 39.5% **Reviewers' Industry** [![Avaya Unified Communications](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-unified-communications.svg "Avaya Unified Communications")](https://www.g2.com/products/avaya-unified-communications/reviews) Avaya Unified Communications Computer Software 10.5% Insurance 10.5% Information Technology and Services 7.9% Utilities 5.3% Banking 5.3% Other 60.5% [![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams")](https://www.g2.com/products/microsoft-teams/reviews) Microsoft Teams Information Technology and Services 17.2% Computer Software 9.3% Financial Services 3.7% Education Management 3.5% Marketing and Advertising 3.4% Other 62.9% Alternatives **Avaya Unified Communications Alternatives** ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling") [ Webex Calling ](/products/webex-calling/reviews) **Microsoft Teams Alternatives** ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![Google Workspace](https://images.g2crowd.com/uploads/product/hd_favicon/16b55d7b1aa594a1a78d8ec91ebbca79/google-workspace.svg "Google Workspace") [ Google Workspace ](/products/google-workspace/reviews) ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") [ Slack ](/products/slack/reviews) ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ## Avaya Unified Communications vs Microsoft Teams FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Microsoft Teams vs Avaya Unified Communications? Microsoft Teams stands out for its higher G2 rating, broader review base, and stronger reviewer-cited strengths in team collaboration, while Avaya Unified Communications is noted for its ease of administration and implementation flexibility. | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) | | --- | --- | | 4.4/5 (19,265 reviews) | 4.2/5 (42 reviews) | | Enterprise | Enterprise | | 9.1 | 7.8 | | 8.6 | 8.4 | | Team Collaboration (896 all-time mentions) | Ease of Use (3 all-time mentions) | ### How do the pricing models of Microsoft Teams and Avaya Unified Communications compare? Microsoft Teams is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Avaya Unified Communications. - **Microsoft Teams:** In recent reviews, many highlight the platform as affordable and a good value, especially when bundled with Microsoft 365. - **Avaya Unified Communications:** Recent reviewers describe Avaya as cost-effective for some use cases, but others cite it as a costly solution, particularly for cloud-based deployments and licensing. - **Switching reasons:** Reviewers mention migrating from Avaya to other platforms like Genesys Cloud for better contact center capabilities and cost considerations. ### What are the best alternatives to Microsoft Teams and Avaya Unified Communications? The top three alternatives to Microsoft Teams and Avaya Unified Communications are Webex Suite, Zoom Workplace, and Google Workspace. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,265 reviews) | Enterprise | Affordable, especially with Microsoft 365 | Team Collaboration (896 all-time mentions) | | [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) | 4.2/5 (42 reviews) | Enterprise | Cost-effective for some, but costly for cloud licensing | Ease of Use (3 all-time mentions) | | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5 (18,926 reviews) | Enterprise | โ€” | Video Conferencing Quality | | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5 (56,560 reviews) | Small-Business | โ€” | Ease of Use | | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5 (48,171 reviews) | Small-Business | โ€” | Collaboration Tools | ### Which Video Conferencing features should I prioritize when comparing Microsoft Teams and Avaya Unified Communications? Buyers comparing Microsoft Teams and Avaya Unified Communications should prioritize Team Collaboration, File Sharing, Ease of Use, Video Quality, and Integrations. - **Team Collaboration:** Microsoft Teams: 896 all-time mentions; Avaya Unified Communications: 1 recent mention. - **File Sharing:** Microsoft Teams: 591 all-time mentions; Avaya Unified Communications: 1 recent mention. - **Ease of Use:** Microsoft Teams: 8.8 score, 845 all-time mentions; Avaya Unified Communications: 8.7 score, 3 all-time mentions. - **Video Quality:** Microsoft Teams: 316 all-time mentions; Avaya Unified Communications: recent reviews cite stable video and audio quality. - **Integrations:** Microsoft Teams: 2,199 all-time mentions for Skype, 489 for Microsoft 365, 90 for Jira; Avaya Unified Communications: recent mention of easy integration. ### What are the pros and cons of Microsoft Teams vs Avaya Unified Communications? Microsoft Teams' headline strength is team collaboration, while Avaya Unified Communications is most noted for ease of use and flexible communication options. - **Microsoft Teams strengths:** Team Collaboration (896 all-time mentions), File Sharing (591), Ease of Use (845), Intuitive interface (387), Video Quality (316), Integration with Microsoft 365 (489), Scheduling Ease (194). - **Microsoft Teams trade-offs:** Performance Issues (299), Connectivity Issues (224), Notification overload, Resource-intensive on older devices, Navigation complexity, Search limitations, Integration Issues (45). - **Avaya Unified Communications strengths:** Ease of Use (3 all-time mentions), Communication flexibility, Customizability, Easy Implementation, File Sharing, Integration options, Stable video and audio quality in recent reviews. - **Avaya Unified Communications trade-offs:** Call Drops (2), Connection Issues (2), Cost concerns for cloud licensing, Complexity in setup, Internet dependency, Occasional audio and connectivity glitches. ### Is Microsoft Teams or Avaya Unified Communications better for small businesses? Zoom Workplace is the top-ranked alternative for small businesses, but between Microsoft Teams and Avaya Unified Communications, both primarily serve the enterprise segment. - **Microsoft Teams:** Largest segment is Enterprise; reviewers highlight its value when bundled with Microsoft 365 and its broad feature set, but small-business-specific sentiment is not prominent. - **Avaya Unified Communications:** Largest segment is Enterprise; reviewers note its flexibility and ease of use, but also mention cost and complexity as trade-offs for smaller organizations. ### Which Video Conferencing platform has better integrations? Microsoft Teams is favored for integrations, with significantly higher reviewer-cited integration counts and broader third-party tool support. - **Microsoft Teams:** 2,199 reviews mention Skype integration, 489 mention Microsoft 365, and 90 mention Jira integration. - **Avaya Unified Communications:** Recent reviews mention easy integration, but no specific third-party tools are cited with significant frequency. ### How do Microsoft Teams and Avaya Unified Communications compare on customer support? Microsoft Teams and Avaya Unified Communications are rated in near-parity for Quality of Support, with scores of 8.6 and 8.4 respectively. - **Microsoft Teams:** Reviewers frequently cite responsive support, though some mention occasional delays or challenges with complex issues. - **Avaya Unified Communications:** Reviewers describe support as fast and efficient, with positive experiences in resolving technical issues and ongoing improvements. ### Which is easier to implement, Microsoft Teams or Avaya Unified Communications? Microsoft Teams is rated higher for Ease of Setup, with a 9.1 score compared to Avaya Unified Communications' 7.8, indicating a smoother implementation experience. - **Microsoft Teams:** Reviewers consistently describe setup as straightforward, especially for organizations already using Microsoft 365, with minimal training required for onboarding. - **Avaya Unified Communications:** Reviewers note that while implementation is generally easy, some cite complexity in initial setup, particularly for on-premise or hybrid deployments. ### Which product has better File Sharing? Microsoft Teams is the stronger product for File Sharing, with far more reviewer-cited mentions and integrated collaboration features. - **Microsoft Teams:** File Sharing is cited in 591 all-time reviews, with reviewers highlighting its convenience, integration with Microsoft 365, and real-time document collaboration. - **Avaya Unified Communications:** File Sharing is mentioned in recent reviews, but with only 1 all-time mention, indicating less prominence as a core feature.