# Avaya Unified Communications vs Microsoft Teams Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Microsoft Teams excels as an all-in-one hub for teamwork, seamlessly integrating with Microsoft 365 apps like Outlook and SharePoint, which enhances collaboration and productivity. This integration is a standout feature that many users appreciate, making it easier to manage tasks and communications in one place.
- **Users say** that Avaya Unified Communications offers clear call quality and customizable settings for call management, which is particularly beneficial for businesses focused on communication clarity. This focus on call quality is a strong point for Avaya, especially for users who prioritize voice communication.
- **Reviewers mention** that Microsoft Teams has a significantly quicker implementation process, with many users highlighting its intuitive onboarding wizard. This ease of setup is a major advantage for organizations looking to adopt new technology without extensive downtime.
- **According to verified reviews** , Avaya Unified Communications has received praise for its recent updates, particularly the Infinity Platform, which aims to unify customer and employee experiences. This shows Avaya's commitment to enhancing collaboration, although it may not have the same level of user engagement as Teams.
- **G2 reviewers highlight** that Microsoft Teams provides robust cross-platform support, being available on Windows, macOS, iPhone, Android, and web browsers. This flexibility allows users to stay connected regardless of their device, which is a significant advantage in today’s mobile work environment.
- **Users report** that while Avaya Unified Communications has a solid ease of use and admin experience, Microsoft Teams generally outperforms in user satisfaction metrics. This is reflected in the higher overall ratings from G2 reviewers, indicating a more favorable user experience for Teams in day-to-day operations.



| | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 42 | 19,145 | 
| **Largest Market Segment** | Enterprise (60.5% of reviews) | Enterprise (39.5% of reviews) | 
| **Entry Level Price** | No pricing available | $4.80 1 User Per Month | 

---
## Top Pros & Cons

### Avaya Unified Communications

Pros:
- Ease of Use (3 reviews)
- Communication (1 reviews)

Cons:
- Call Drops (2 reviews)
- Connection Issues (2 reviews)

### Microsoft Teams

Pros:
- Ease of Use (845 reviews)
- Team Collaboration (813 reviews)

Cons:
- Slow Loading (403 reviews)
- Performance Issues (266 reviews)

---
## Ratings Comparison
| Rating | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
  | **Meets Requirements** | 9.1 (30 reviews) | 8.9 (14264 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 8.8 (14513 reviews) | 
  | **Ease of Setup** | 7.8 (12 reviews) | 9.1 (4856 reviews) | 
  | **Ease of Admin** | 9.1 (11 reviews) | 8.7 (2855 reviews) | 
  | **Quality of Support** | 8.4 (29 reviews) | 8.6 (11499 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 8.9 (2874 reviews) | 
  | **Product Direction (% positive)** | 6.9 (30 reviews) | 8.6 (13542 reviews) | 

---
## Pricing

### Avaya Unified Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Microsoft Teams

#### Entry-Level Pricing

Plan: Teams Essentials

Price: $4.80 1 User Per Month

Key Features:
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
-  Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.

[Learn more about Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Microsoft Teams** | 8.5/10 | 10614 |

#### Business Instant Messaging

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **File Sharing** | Not enough data | 8.9 (9046 reviews) | 
| **Notifications** | Not enough data | 8.7 (9232 reviews) | 
| **Search** | Not enough data | 8.4 (8530 reviews) | 

#### Business Instant Messaging 

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (8507 reviews) | 
| **Video Conferencing** | Not enough data | 9.0 (8494 reviews) | 

#### Business Instant Messaging

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (8229 reviews) | 
| **Web Application** | Not enough data | 8.8 (8404 reviews) | 
| **Integrations** | Not enough data | 8.7 (7412 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.2 (1056 reviews) | 

#### AI - Business Instant Messaging

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.1 (1016 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (1013 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.0 (998 reviews) | 
| **Content Generation** | Not enough data | 8.1 (992 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.1 (606 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (588 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 8.6/10 | 10 |
| **Microsoft Teams** | 8.8/10 | 10527 |

#### Collaboration Tools

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Screen Sharing** | 8.9 (9 reviews) | 9.0 (8193 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 9.1 (5788 reviews) ✓ Verified | 
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 9.2 (6478 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | Feature Not Available | 

#### Meeting Coordination

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Scheduling** | 8.0 (10 reviews) | 9.0 (7900 reviews) ✓ Verified | 
| **Recording** | 9.0 (10 reviews) | 8.9 (7077 reviews) ✓ Verified | 
| **Participant Permissions** | 8.8 (10 reviews) | 8.8 (7226 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 8.9 (5717 reviews) ✓ Verified | 

#### Software Type

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Mobile** | 8.5 (9 reviews) | 8.8 (7358 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 8.7 (5349 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.1 (6026 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (725 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (729 reviews) | 
| **Decision Making** | Not enough data | 7.9 (687 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 9.3/10 | 8 |
| **Microsoft Teams** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Tenancy Flexibility** | 9.3 (5 reviews) | Not enough data | 
| **Native VoIP** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.7 (5 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.7 (6 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.7 (6 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 9.7 (5 reviews) | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Microsoft Teams** | 8.6/10 | 221 |

#### Action Item Detection - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Action Item extraction** | Not enough data | 8.6 (126 reviews) | 
| **Summary Generation** | Not enough data | 8.9 (138 reviews) | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 8.8 (138 reviews) | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Team-based Access** | Not enough data | 8.8 (137 reviews) | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 8.3 (125 reviews) | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (134 reviews) | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Access Control** | Not enough data | 8.8 (126 reviews) | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Semantic Search** | Not enough data | 8.2 (114 reviews) | 

#### Speaker Identification - AI Note-taking Software

| Feature | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Speaker Recognition** | Not enough data | 8.7 (134 reviews) | 

---
## Categories
**Shared Categories (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Avaya Unified Communications (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Microsoft Teams (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Unified Communications | Microsoft Teams | 
|---|---|---|
| **Small-Business** | 18.4% | 22.1% | 
| **Mid-Market** | 21.1% | 38.5% | 
| **Enterprise** | 60.5% | 39.5% | 

### By Industry

#### Avaya Unified Communications

- **Computer Software:** 10.5%
- **Insurance:** 10.5%
- **Information Technology and Services:** 7.9%
- **Utilities:** 5.3%
- **Banking:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Cosmetics:** 5.3%
- **Financial Services:** 5.3%
- **Accounting:** 2.6%
- **Alternative Medicine:** 2.6%
- **Other:** 39.5%

#### Microsoft Teams

- **Information Technology and Services:** 17.2%
- **Computer Software:** 9.3%
- **Financial Services:** 3.7%
- **Education Management:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Higher Education:** 3.3%
- **Hospital & Health Care:** 3.2%
- **Accounting:** 2.5%
- **Telecommunications:** 2.1%
- **Insurance:** 2.0%
- **Other:** 49.7%

---
## Alternatives

### Alternatives to Avaya Unified Communications

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---
## Top Discussions

### Avaya Unified Communications

No discussions available for this product.

### Microsoft Teams

- Title: [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) — 19 comments, 10 upvotes
  > **Top comment:** "To use Microsoft Teams effectively, you typically need the following software and components:

Microsoft Teams Application: You can download and install..."
- Title: [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) — 19 comments, 6 upvotes
  > **Top comment:** "Collaboration "
- Title: [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) — 13 comments, 4 upvotes
  > **Top comment:** "most used features in my work place
text based chat
video calling
team meetings"
- Title: [Does it integrate with gmail](https://www.g2.com/discussions/15479-does-it-integrate-with-gmail) — 9 comments, 2 upvotes
  > **Top comment:** "No"
- Title: [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) — 7 comments, 4 upvotes
  > **Top comment:** "If you go to "Channel notifications" in your settings, you can adjust notifications (and turn most of them off). "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams)