# Avaya Unified Communications vs Zoom Workplace Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoom Workplace excels in user experience, with many praising its intuitive interface and features like AI tools and whiteboards that enhance team collaboration. Users appreciate how easy it is to chat and share screens, making it a favorite for small businesses.
- **Users say** that Avaya Unified Communications offers clear call quality and customizable settings for call management, which is particularly beneficial for enterprise users. However, some find it less user-friendly compared to Zoom, especially in terms of setup and navigation.
- **Reviewers mention** that Zoom Workplace has a significantly faster implementation process, with many highlighting the seamless onboarding experience. This is a crucial factor for teams looking to get up and running quickly without extensive training.
- **According to verified reviews** , Avaya Unified Communications has made strides with its recent platform updates, which aim to unify customer and employee experiences. Users appreciate these enhancements, but they still feel that Zoom's overall functionality is more robust for daily use.
- **Users highlight** that Zoom Workplace's support quality is rated higher, with many noting responsive customer service and helpful resources. In contrast, while Avaya's support is decent, some users feel it could be more proactive in addressing issues.
- **G2 reviewers indicate** that while both platforms offer strong video conferencing capabilities, Zoom Workplace stands out with features like advanced screen sharing and recording options, which users find particularly useful for remote meetings and presentations.



| | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 42 | 56,501 | 
| **Largest Market Segment** | Enterprise (60.5% of reviews) | Small-Business (50.9% of reviews) | 
| **Entry Level Price** | No pricing available | Free | 

---
## Top Pros & Cons

### Avaya Unified Communications

Pros:
- Ease of Use (3 reviews)
- Communication (1 reviews)

Cons:
- Call Drops (2 reviews)
- Connection Issues (2 reviews)

### Zoom Workplace

Pros:
- Ease of Use (2497 reviews)
- Features (1221 reviews)

Cons:
- Limited Features (660 reviews)
- Zoom Issues (628 reviews)

---
## Ratings Comparison
| Rating | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
  | **Meets Requirements** | 9.1 (30 reviews) | 9.2 (42766 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 9.1 (42933 reviews) | 
  | **Ease of Setup** | 7.8 (12 reviews) | 9.1 (14030 reviews) | 
  | **Ease of Admin** | 9.1 (11 reviews) | 9.0 (12546 reviews) | 
  | **Quality of Support** | 8.4 (29 reviews) | 8.7 (31616 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 9.1 (11719 reviews) | 
  | **Product Direction (% positive)** | 6.9 (30 reviews) | 8.4 (40215 reviews) | 

---
## Pricing

### Avaya Unified Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Communication

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8215 |

#### Content Sharing

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Video Streaming** | Not enough data | 9.0 (6587 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (6786 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | 8.8 (6026 reviews) ✓ Verified | 

#### Collaboration

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Whiteboard** | Not enough data | 8.6 (5132 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (6775 reviews) ✓ Verified | 
| **Participation Controls** | Not enough data | 9.0 (6520 reviews) ✓ Verified | 
| **Survey Tools** | Not enough data | 8.7 (4986 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 9.3 (7129 reviews) ✓ Verified | 

#### Functionality

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Technical Support** | Not enough data | 8.5 (5077 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.0 (6335 reviews) ✓ Verified | 
| **Markup Tools** | Not enough data | 8.7 (4825 reviews) ✓ Verified | 

#### Agentic AI - Virtual Classroom

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (105 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 732 |

#### Business Instant Messaging

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (514 reviews) | 
| **Notifications** | Not enough data | 8.7 (530 reviews) | 
| **Search** | Not enough data | 8.5 (505 reviews) | 

#### Business Instant Messaging 

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.1 (525 reviews) | 
| **Video Conferencing** | Not enough data | 9.3 (545 reviews) | 

#### Business Instant Messaging

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (511 reviews) | 
| **Web Application** | Not enough data | 8.9 (513 reviews) | 
| **Integrations** | Not enough data | 8.5 (508 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.5 (177 reviews) | 

#### AI - Business Instant Messaging

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.4 (173 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (172 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.2 (172 reviews) | 
| **Content Generation** | Not enough data | 8.2 (169 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (78 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |

#### Grammar

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Grammar Check** | Not enough data | 8.9 (74 reviews) | 
| **Tone Check** | Not enough data | 8.7 (74 reviews) | 
| **Sentence Formatting** | Not enough data | 9.0 (75 reviews) | 

#### Formatting

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Plagiarism Check** | Not enough data | 8.6 (71 reviews) | 
| **Style Editor** | Not enough data | 8.4 (69 reviews) | 
| **Citation Finder** | Not enough data | 8.5 (71 reviews) | 

#### Content 

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Idea Recommendation** | Not enough data | 8.6 (70 reviews) | 
| **Content Generation** | Not enough data | 8.5 (70 reviews) | 
| **Form Generation** | Not enough data | 8.6 (69 reviews) | 

#### Product Type

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (70 reviews) | 
| **Plugin** | Not enough data | 8.8 (68 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 395 |

#### Design Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Drawing** | Not enough data | 8.6 (294 reviews) | 
| **Marker Colors** | Not enough data | 8.5 (287 reviews) | 
| **Mind Mapping** | Not enough data | 8.2 (278 reviews) | 
| **Templates** | Not enough data | 8.3 (280 reviews) | 
| **Drag-and-Drop** | Not enough data | 8.6 (286 reviews) | 

#### Communication Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Voting** | Not enough data | 8.7 (289 reviews) | 
| **Commenting** | Not enough data | 8.9 (292 reviews) | 

#### Integrations

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **CMS Integrations** | Not enough data | 8.2 (276 reviews) | 
| **Sharing** | Not enough data | 8.8 (288 reviews) | 

#### Software Offering

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **In-Browser** | Not enough data | 8.5 (283 reviews) | 
| **Desktop App** | Not enough data | 9.3 (294 reviews) | 
| **Mobile App** | Not enough data | 8.9 (288 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (77 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24028 |

#### Presenter Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Live Preview** | Not enough data | 9.0 (16928 reviews) | 
| **Notifications Blocker** | Not enough data | 8.6 (12630 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | 8.7 (13567 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.9 (17373 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Group Live Chat** | Not enough data | 9.1 (19402 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 9.2 (19559 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (21559 reviews) ✓ Verified | 

#### Application Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (16003 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.1 (19247 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.8 (16114 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.5 (236 reviews) | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 584 |

#### Platform Basics

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Screen Capture** | Not enough data | 9.1 (415 reviews) | 
| **Video Capture** | Not enough data | 9.1 (412 reviews) | 
| **Image Editor** | Not enough data | 7.8 (378 reviews) | 

#### Platform Content

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Scrolling Capture** | Not enough data | 8.1 (374 reviews) | 
| **Text Extraction** | Not enough data | 7.8 (372 reviews) | 
| **Screen Record** | Not enough data | 9.0 (401 reviews) | 

#### Platform Additional Functionality

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.5 (400 reviews) | 
| **Platform Search** | Not enough data | 8.1 (374 reviews) | 

#### Agentic AI - Screen and Video Capture

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (132 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 174 |

#### Inbox Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.1 (99 reviews) | 
| **Filters** | Not enough data | 8.2 (101 reviews) | 
| **Reminders** | Not enough data | 8.7 (102 reviews) | 
| **Notifications** | Not enough data | 8.8 (102 reviews) | 

#### Coordination Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 8.9 (110 reviews) | 
| **Contacts** | Not enough data | 8.8 (103 reviews) | 
| **Task Management** | Not enough data | 8.5 (102 reviews) | 

#### Software Options

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (102 reviews) | 
| **Mobile Application** | Not enough data | 9.0 (101 reviews) | 

#### Email Client - Agentic AI

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (49 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (50 reviews) | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |

#### Platform Basics

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Visitor Check-In** | Not enough data | 8.8 (62 reviews) | 
| **Mail Management** | Not enough data | 8.2 (58 reviews) | 
| **Visitor Database** | Not enough data | 8.7 (37 reviews) | 
| **Reports & Analytics** | Not enough data | 8.7 (39 reviews) | 
| **Blacklist Screenings** | Not enough data | 8.2 (38 reviews) | 
| **Badge Issuance** | Not enough data | 8.0 (39 reviews) | 
| **Automation** | Not enough data | 8.3 (40 reviews) | 

#### Platform Data

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Automation** | Not enough data | 8.1 (59 reviews) | 
| **Analytics** | Not enough data | 8.3 (57 reviews) | 
| **Visitor Logs** | Not enough data | 8.2 (58 reviews) | 
| **Dashboard** | Not enough data | 8.4 (60 reviews) | 

#### Platform Interoperability

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Notifications** | Not enough data | 8.7 (63 reviews) | 
| **Hardware** | Not enough data | 8.2 (59 reviews) | 

#### Platform Additional Functionality

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Integration** | Not enough data | 8.6 (59 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **NDA & Contract Signing** | Not enough data | 8.0 (33 reviews) | 
| **Integrations with Relevant Software** | Not enough data | 8.0 (33 reviews) | 
| **Hardware Integration** | Not enough data | 8.5 (35 reviews) | 
| **Multi-lingual Support** | Not enough data | 7.7 (35 reviews) | 

#### Agentic AI - Visitor Management

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.7 (25 reviews) | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 46 |

#### Platform Basics

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | 
| **Content Scheduling** | Not enough data | 8.8 (26 reviews) | 
| **Multi-User Access** | Not enough data | 8.6 (28 reviews) | 

#### Platform Content

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Media Formats** | Not enough data | 8.5 (25 reviews) | 
| **Media Editor** | Not enough data | 7.9 (25 reviews) | 

#### Platform Interoperability

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Hardware** | Not enough data | 8.5 (27 reviews) | 

#### Platform Additional Functionality

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Screen Grouping** | Not enough data | 8.3 (28 reviews) | 
| **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | 
| **Network Reporting** | Not enough data | 8.4 (24 reviews) | 

#### Agentic AI - Digital Signage

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 8.6/10 | 10 |
| **Zoom Workplace** | 8.9/10 | 35734 |

#### Collaboration Tools

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Screen Sharing** | 8.9 (9 reviews) | 9.2 (30813 reviews) ✓ Verified | 
| **Presentations** | Not enough data | Feature Not Available | 
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 9.1 (14854 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (14823 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Scheduling** | 8.0 (10 reviews) | 8.9 (28210 reviews) ✓ Verified | 
| **Recording** | 9.0 (10 reviews) | 9.0 (27244 reviews) ✓ Verified | 
| **Participant Permissions** | 8.8 (10 reviews) | 8.9 (27471 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.0 (15240 reviews) ✓ Verified | 

#### Software Type

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Mobile** | 8.5 (9 reviews) | 8.9 (26549 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 8.8 (13947 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.2 (15896 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (437 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (439 reviews) | 
| **Decision Making** | Not enough data | 7.8 (413 reviews) | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |

#### Calendar View

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Multi-Calendar View** | Not enough data | 8.3 (391 reviews) | 
| **Customizable Viewing** | Not enough data | 8.5 (396 reviews) | 

#### Shared Calendar

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Calendar Collaboration** | Not enough data | 8.5 (384 reviews) | 
| **Multiple Calendar Management** | Not enough data | 8.3 (385 reviews) | 

#### Accessibility

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.2 (379 reviews) | 
| **Keyboard Shortcuts** | Not enough data | 8.0 (376 reviews) | 

#### Integration

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.3 (373 reviews) | 
| **Import Events** | Not enough data | 8.2 (379 reviews) | 
| **Software Integrations** | Not enough data | 8.5 (378 reviews) | 

#### Notifications

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 8.3 (378 reviews) | 
| **Location-Based Alerts** | Not enough data | 7.9 (374 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (297 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (302 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (306 reviews) | 

#### Agentic AI - Calendar

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (116 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 78 |

#### Design

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Graphics** | Not enough data | 9.2 (43 reviews) | 
| **Templates** | Not enough data | 9.3 (44 reviews) | 
| **Themes** | Not enough data | 9.3 (43 reviews) | 

#### Collaboration

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | 
| **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | 

#### File Types

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Export** | Not enough data | 9.0 (42 reviews) | 
| **Import** | Not enough data | 9.1 (42 reviews) | 
| **Web Publishing** | Not enough data | 8.9 (42 reviews) | 

#### Edit & Revise

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Revision History** | Not enough data | 9.1 (44 reviews) | 
| **Suggestion Mode** | Not enough data | 9.0 (43 reviews) | 
| **Document Editor** | Not enough data | 9.2 (42 reviews) | 

#### Integrate & Embed

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 9.3 (47 reviews) | 
| **Website** | Not enough data | 9.1 (43 reviews) | 
| **Applications** | Not enough data | 9.3 (45 reviews) | 

#### Operating System

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (45 reviews) | 
| **Mac Operating System** | Not enough data | 9.1 (45 reviews) | 
| **Linux Operating System** | Not enough data | 8.9 (41 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (41 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | 
| **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | 
| **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | 

#### Agentic AI - Document Creation

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 883 |

#### Integrations

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 7.7 (642 reviews) | 
| **Email Integration** | Not enough data | 8.6 (670 reviews) | 
| **Zoom Integration** | Not enough data | 8.9 (671 reviews) | 
| **Google Meet Integration** | Not enough data | 7.7 (636 reviews) | 
| **Salesforce Integration** | Not enough data | 7.6 (629 reviews) | 

#### Branding & Customizatio

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (641 reviews) | 
| **Personalized Links** | Not enough data | 8.5 (656 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.1 (628 reviews) | 

#### Automatic Rules & Configurations

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (638 reviews) | 
| **Automatic Updates** | Not enough data | 8.5 (654 reviews) | 
| **Buffer Times** | Not enough data | 8.4 (652 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (164 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (166 reviews) | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 41 |

#### Seating Options

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Amenities** | Not enough data | 8.3 (18 reviews) | 
| **Automatic Grouping** | Not enough data | 8.1 (18 reviews) | 
| **Predefined Neighborhoods** | Not enough data | 8.5 (18 reviews) | 
| **Recurring Reservations** | Not enough data | 9.0 (18 reviews) | 

#### Tech Stack

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Moble App Offering** | Not enough data | 8.4 (20 reviews) | 
| **Employee Communications Integrations** | Not enough data | 8.9 (19 reviews) | 
| **Calendar Integrations** | Not enough data | 9.3 (22 reviews) | 
| **SSO Compatible** | Not enough data | 8.5 (18 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.5 (18 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.4 (18 reviews) | 
| **AI Text-to-3D** | Not enough data | 7.0 (18 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.4 (18 reviews) | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 245 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Agenda Management** | Not enough data | 8.5 (120 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | 8.8 (130 reviews) | 
| **Automated Scheduling** | Not enough data | 8.6 (125 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (154 reviews) | 
| **Voice Recognition** | Not enough data | 8.7 (124 reviews) | 
| **Action Item Tracking** | Not enough data | 8.8 (129 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.3 (120 reviews) | 
| **Personalization** | Not enough data | 8.5 (122 reviews) | 
| **Smart Summaries** | Not enough data | 9.1 (139 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Language Translation** | Not enough data | 8.4 (122 reviews) | 
| **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.3 (115 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (75 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (77 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (78 reviews) | 
| **Decision Making** | Not enough data | 8.1 (80 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | 10.0 (6 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |

#### Agentic AI - Productivity Bots

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (11 reviews) | 
| **Decision Making** | Not enough data | 8.2 (10 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 9.3/10 | 8 |
| **Zoom Workplace** | 8.7/10 | 2577 |

#### Agentic AI - UCaaS Platforms

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | 

#### Extensions

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Tenancy Flexibility** | 9.3 (5 reviews) | 8.9 (1484 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (7 reviews) ✓ Verified | 8.8 (1460 reviews) ✓ Verified | 
| **CCaaS Option** | 8.7 (5 reviews) ✓ Verified | 8.7 (1369 reviews) | 

#### Features

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 8.8 (1382 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.7 (1334 reviews) | 
| **File Sharing** | 9.3 (5 reviews) ✓ Verified | 8.9 (1776 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.2 (2024 reviews) ✓ Verified | 
| **Video Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.3 (2109 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.7 (5 reviews) | 8.8 (1603 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Avaya Unified Communications (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Zoom Workplace (16):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Unified Communications | Zoom Workplace | 
|---|---|---|
| **Small-Business** | 18.4% | 50.9% | 
| **Mid-Market** | 21.1% | 31.3% | 
| **Enterprise** | 60.5% | 17.7% | 

### By Industry

#### Avaya Unified Communications

- **Computer Software:** 10.5%
- **Insurance:** 10.5%
- **Information Technology and Services:** 7.9%
- **Utilities:** 5.3%
- **Banking:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Cosmetics:** 5.3%
- **Financial Services:** 5.3%
- **Accounting:** 2.6%
- **Alternative Medicine:** 2.6%
- **Other:** 39.5%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

---
## Alternatives

### Alternatives to Avaya Unified Communications

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18913 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19183 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48114 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18913 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48114 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19183 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5838 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39181 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17116 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1246 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)

---
## Top Discussions

### Avaya Unified Communications

No discussions available for this product.

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 30 comments, 12 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 29 comments, 39 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace)