Link copied to clipboard # Avaya Unified Communications vs Zoom Workplace Comparison - What are their main differences? Share [ Export ](/compare/avaya-unified-communications/zoom-workplace/export.csv) Avaya Unified CommunicationsZoom Workplace[+ Add Product](#) Pricing **Avaya Unified Communications** Free Trial No pricing available **Zoom Workplace** Free Trial **Free** · Basic **Pricing Insights** from reviews Time to Implement **Avaya Unified Communications** 2 months Based on 5 responses **Zoom Workplace** 2 months Based on 15 responses Return on Investment **Avaya Unified Communications** Not enough reviews yet **Zoom Workplace** 14 months Based on 12 responses Perceived Cost **Avaya Unified Communications** $$$$$ **Zoom Workplace** $$$$$ Average Discount **Avaya Unified Communications** Not enough reviews yet **Zoom Workplace** 8% **Pros & Cons** from reviews **Avaya Unified Communications** [ Ease of Use (3) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732033&qs=pros-and-cons#reviews)[ Communication (1) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732199&qs=pros-and-cons#reviews)[ Call Drops (2) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732076&qs=pros-and-cons#reviews)[ Connection Issues (2) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1730033&qs=pros-and-cons#reviews) **Zoom Workplace** [ Ease of Use (4634) ](https://www.g2.com/products/zoom-workplace/reviews?filters%5Bsentiment_snippet%5D=1271169&qs=pros-and-cons#reviews)[ Video Conferencing (2761) ](https://www.g2.com/products/zoom-workplace/reviews?filters%5Bsentiment_snippet%5D=1271303&qs=pros-and-cons#reviews)[ Limited Features (1266) ](https://www.g2.com/products/zoom-workplace/reviews?filters%5Bsentiment_snippet%5D=1275460&qs=pros-and-cons#reviews)[ Zoom Issues (1210) ](https://www.g2.com/products/zoom-workplace/reviews?filters%5Bsentiment_snippet%5D=1281208&qs=pros-and-cons#reviews) Integrations **Avaya Unified Communications** Not enough data **Zoom Workplace** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image") Adobe Acrobat ](https://www.g2.com/products/adobe-acrobat/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58773a1e58e3f3d274316b3188ec4584/adobe-export-pdf.png "Product Avatar Image") Adobe Export PDF ](https://www.g2.com/products/adobe-export-pdf/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image") Amazon Chime ](https://www.g2.com/products/amazon-chime/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ View all ](https://www.g2.com/products/zoom-workplace/integrations) Screenshots **Avaya Unified Communications** No screenshot available **Zoom Workplace** ![Zoom Workplace screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1457073/Zz01ZThkYjc1MmY4YzUxMWVmOGNjODQyMGQ2YTEyNGM0Mg__-_1_.jpeg) **Ratings** from reviews Meets Requirements **Avaya Unified Communications** 9.1 9.130 **Zoom Workplace** 9.2 9.242,715 Ease of Use **Avaya Unified Communications** 8.7 8.730 **Zoom Workplace** 9.1 9.142,890 Ease of Setup **Avaya Unified Communications** 7.8 7.812 **Zoom Workplace** 9.1 9.114,009 Ease of Admin **Avaya Unified Communications** 9.1 9.111 **Zoom Workplace** 9.0 9.012,508 Quality of Support **Avaya Unified Communications** 8.4 8.429 **Zoom Workplace** 8.7 8.731,578 Has the product been a good partner in doing business? **Avaya Unified Communications** 8.9 8.912 **Zoom Workplace** 9.1 9.111,685 Product Direction (% positive) **Avaya Unified Communications** 6.9 6.930 **Zoom Workplace** 8.4 8.440,166 **Features** ratings from reviews UCaaS Platforms 9.3 8 8.6 2,575 Video Conferencing 8.6 10 9.1 35,709 AI Meeting Assistants Not enough data 8.4 233 Productivity Bots Not enough data 8.3 16 Business Instant Messaging Not enough data 8.5 731 Calendar Not enough data 8.1 558 Virtual Classroom Not enough data 8.8 8,228 Document Creation Not enough data 9.2 81 Collaborative Whiteboard Not enough data 8.5 393 AI Writing Assistant Not enough data 8.7 116 Email Client Not enough data 8.5 173 Business Scheduling Not enough data 8.1 880 Digital Signage Not enough data 8.2 46 Screen and Video Capture Not enough data 8.3 582 Visitor Management Not enough data 8.3 104 Screen Sharing Not enough data 8.8 24,027 Desk Booking Not enough data 8.2 41 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 21.1% Enterprise(\> 1000 emp.) 60.5% Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 21.1% Enterprise(\> 1000 emp.) 60.5% Small-Business(50 or fewer emp.) 51.0% Mid-Market(51-1000 emp.) 31.3% Enterprise(\> 1000 emp.) 17.7% Small-Business(50 or fewer emp.) 51.0% Mid-Market(51-1000 emp.) 31.3% Enterprise(\> 1000 emp.) 17.7% **Reviewers' Industry** [![Avaya Unified Communications](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-unified-communications.svg "Avaya Unified Communications")](https://www.g2.com/products/avaya-unified-communications/reviews) Avaya Unified Communications Computer Software 10.5% Insurance 10.5% Information Technology and Services 7.9% Utilities 5.3% Banking 5.3% Other 60.5% [![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace")](https://www.g2.com/products/zoom-workplace/reviews) Zoom Workplace Information Technology and Services 8.9% Computer Software 8.3% Marketing and Advertising 5.6% Education Management 5.5% Higher Education 4.7% Other 67.0% Alternatives **Avaya Unified Communications Alternatives** ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling") [ Webex Calling ](/products/webex-calling/reviews) **Zoom Workplace Alternatives** ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ![Google Workspace](https://images.g2crowd.com/uploads/product/hd_favicon/16b55d7b1aa594a1a78d8ec91ebbca79/google-workspace.svg "Google Workspace") [ Google Workspace ](/products/google-workspace/reviews) ![Microsoft 365](https://images.g2crowd.com/uploads/product/hd_favicon/b00f1e973c18316a75f00ffdf40ae927/microsoft365.svg "Microsoft 365") [ Microsoft 365 ](/products/microsoft365/reviews) ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ## Avaya Unified Communications vs Zoom Workplace FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Zoom Workplace vs Avaya Unified Communications? Zoom Workplace stands out for its higher G2 rating, larger review base, and stronger small-business presence, while Avaya Unified Communications is more enterprise-focused with a smaller review footprint. | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) | | --- | --- | | 4.5/5 (56,560 reviews) | 4.2/5 (42 reviews) | | Small-Business | Enterprise | | 9.1 | 7.8 | | 8.7 | 8.4 | | Audio Quality (593 all-time mentions) | Ease of Use (3 all-time mentions) | ### How do the pricing models of Zoom Workplace and Avaya Unified Communications compare? Zoom Workplace is rated higher for value, with a stronger Price/Cost satisfaction score than Avaya Unified Communications. - **Zoom Workplace:** Reviewers highlight good ROI, affordable pricing, and strong value for teams, though some note costs can rise for larger teams or advanced features. - **Avaya Unified Communications:** Reviewers describe it as cost-effective for unified communications, but several mention high costs for cloud licensing, backup, and virtual room licenses. - **Switching reasons:** Recent Zoom Workplace reviewers cite switching from Google Meet and Skype due to better meeting stability and screen sharing; Avaya Unified Communications reviewers mention migration to Genesys Cloud for contact center needs. ### What are the best alternatives to Zoom Workplace and Avaya Unified Communications? The top 3 alternatives to Zoom Workplace and Avaya Unified Communications are Webex Suite, Google Workspace, and Microsoft Teams. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5 (56,560 reviews) | Small-Business | Affordable for teams, but can be expensive for larger groups or advanced features | Audio Quality (593 all-time mentions) | | [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) | 4.2/5 (42 reviews) | Enterprise | Cost-effective for unified communications, but high costs for cloud licensing and backup | Ease of Use (3 all-time mentions) | | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5 (18,927 reviews) | Enterprise | — | — | | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5 (48,171 reviews) | Small-Business | — | — | | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,268 reviews) | Enterprise | — | — | ### Which Video Conferencing features should I prioritize when comparing Zoom Workplace and Avaya Unified Communications? Buyers comparing Zoom Workplace and Avaya Unified Communications should prioritize Screen Sharing, Audio Quality, Integrations, Ease of Setup, and AI-powered features. - **Screen Sharing:** Zoom Workplace is frequently praised for easy, lag-free screen sharing, with many reviewers citing it as a favorite feature; Avaya Unified Communications supports screen sharing but with fewer recent mentions. - **Audio Quality:** Zoom Workplace has 593 all-time mentions for audio quality, while Avaya Unified Communications has fewer recent mentions and some reports of call drops and audio issues. - **Integrations:** Zoom Workplace integrates with Microsoft Outlook (115 all-time mentions) and Google Workspace (42 all-time mentions); Avaya Unified Communications has limited recent integration mentions. - **Ease of Setup:** Zoom Workplace scores 9.1, Avaya Unified Communications 7.8, indicating a smoother onboarding experience for Zoom Workplace. - **AI-powered features:** Zoom Workplace reviewers highlight AI meeting summaries and productivity tools, while Avaya Unified Communications reviewers mention improved AI capabilities but with less frequency. ### What are the pros and cons of Zoom Workplace vs Avaya Unified Communications? Zoom Workplace's headline strength is audio quality and ease of use, while Avaya Unified Communications is noted for its user-friendly interface and unified communications capabilities. - **Zoom Workplace strengths:** Audio Quality (593 all-time mentions), flexibility (413), affordable pricing (96), free service (89), options variety (69), strong integrations, and easy onboarding. - **Zoom Workplace trade-offs:** Integration issues (199 all-time mentions), resource-intensive on older devices, cluttered interface as features expand, and some advanced features require higher-tier plans. - **Avaya Unified Communications strengths:** Ease of use (3 all-time mentions), unified communications, easy implementation, customizability, and file sharing. - **Avaya Unified Communications trade-offs:** Call drops and connection issues (2 all-time mentions each), audio problems, higher costs for cloud features, and more complex setup for some deployments. ### Is Zoom Workplace or Avaya Unified Communications better for small businesses? Zoom Workplace is the better fit for small businesses, with a larger small-business segment and consistently positive small-business reviewer sentiment. - **Zoom Workplace:** Largest segment is Small-Business; reviewers highlight easy onboarding, affordable pricing, and intuitive setup for small teams. - **Avaya Unified Communications:** Largest segment is Enterprise; reviewers note ease of use but mention higher costs and more complex setup, making it less optimal for small businesses. ### Which Video Conferencing platform has better integrations? Zoom Workplace is favored for integrations, with more frequent and diverse integration mentions than Avaya Unified Communications. - **Zoom Workplace:** Integrates with Microsoft Outlook (115 all-time mentions) and Google Workspace (42 all-time mentions); reviewers also mention Slack and Google Drive integration in recent reviews. - **Avaya Unified Communications:** Reviewers mention easy integration in recent reviews, but no specific third-party tools are cited with significant frequency. ### How do Zoom Workplace and Avaya Unified Communications compare on customer support? Zoom Workplace and Avaya Unified Communications are rated within 0.3 points on Quality of Support, indicating near parity (8.7 vs 8.4). - **Zoom Workplace:** Reviewers describe support as responsive and helpful, with several citing quick resolution of issues and straightforward onboarding. - **Avaya Unified Communications:** Reviewers note quality support, fast response times, and efficient problem resolution, with some highlighting support for both cloud and on-premise deployments. ### Which is easier to implement, Zoom Workplace or Avaya Unified Communications? Zoom Workplace is easier to implement, with a 1.3-point higher Ease of Setup score (9.1 vs 7.8). - **Zoom Workplace:** Reviewers consistently report very easy and fast setup, minimal training required, and smooth onboarding for new users and teams. - **Avaya Unified Communications:** Reviewers mention intuitive implementation for some deployments, but others cite complex setup, especially for larger or hybrid environments. ### Which product has better Screen Sharing? Zoom Workplace is the stronger platform for Screen Sharing, with more frequent positive mentions and higher reviewer satisfaction. - **Zoom Workplace:** Screen sharing is a top-cited feature in recent reviews, praised for ease of use and lag-free performance; reviewers highlight the ability to hand over control and collaborate in real time. - **Avaya Unified Communications:** Reviewers confirm support for screen sharing and presentations, but with fewer recent mentions and less emphasis on advanced collaboration features.