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At a Glance
Market Segments
Enterprise (60.5% of reviews)
Enterprise (50.7% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Avaya Unified Communications
Star Rating
(41)4.2 out of 5
Market Segments
Enterprise (60.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Avaya Unified CommunicationsWebex Suite
Star Rating
(18,536)4.2 out of 5
Market Segments
Enterprise (50.7% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Webex Suite excels in video streaming with a score of 9.1, while Avaya UCaaS also performs well but slightly lower at 9.0. Reviewers mention that the high-quality video experience in Webex enhances remote collaboration significantly.
- Reviewers mention that Avaya UCaaS shines in voice conferencing, scoring 9.7 compared to Webex's 9.1. Users on G2 highlight Avaya's superior audio clarity and reliability during conference calls, making it a preferred choice for voice-centric communications.
- G2 users report that Webex Suite's automated scheduling feature scores an impressive 9.4, which reviewers say simplifies meeting coordination significantly. In contrast, Avaya UCaaS scores lower at 8.0, indicating a less efficient scheduling process.
- Users say that both platforms offer robust file sharing capabilities, but Webex Suite edges out with a score of 9.0 compared to Avaya's 9.3. Reviewers mention that Webex's intuitive interface for file sharing enhances user experience, making collaboration smoother.
- Reviewers mention that Webex Suite's automated note-taking feature is highly praised, scoring 9.1, while Avaya UCaaS does not have a comparable feature. Users report that this functionality in Webex helps keep track of meeting discussions effectively.
- Users on G2 report that Avaya UCaaS offers better voicemail features, with both voicemail to email and voicemail to SMS scoring 9.4, while Webex's scores are slightly lower at 9.0 and 8.8 respectively. Reviewers say that Avaya's voicemail integration is seamless and user-friendly.
Pricing
Entry-Level Pricing
Avaya Unified Communications
No pricing availableWebex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Free Trial
Avaya Unified Communications
Free Trial is available
Webex Suite
Free Trial is available
Ratings
Meets Requirements
9.1
30
8.9
14,623
Ease of Use
8.7
30
8.7
14,674
Ease of Setup
7.8
12
8.4
2,891
Ease of Admin
9.1
11
8.5
2,592
Quality of Support
8.4
29
8.5
11,694
Has the product been a good partner in doing business?
8.9
12
8.7
2,486
Product Direction (% positive)
6.9
30
7.8
14,083
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
Not enough data
9.1
975
Not enough data
9.0
956
Not enough data
8.9
936
Collaboration
Not enough data
8.8
893
Not enough data
9.0
972
Not enough data
9.0
965
Not enough data
8.8
871
Not enough data
9.2
994
Functionality
Not enough data
8.8
876
Not enough data
9.0
973
Not enough data
8.9
878
Agentic AI - Virtual Classroom
Not enough data
8.2
18
Business Instant Messaging
Not enough data
8.6
934
Not enough data
8.8
1038
Not enough data
8.5
953
Business Instant Messaging
Not enough data
8.9
1002
Not enough data
8.9
943
Business Instant Messaging
Not enough data
8.7
895
Not enough data
8.8
956
Not enough data
8.7
861
Generative AI - Business Instant Messaging
Not enough data
8.2
49
AI - Business Instant Messaging
Not enough data
8.2
50
Not enough data
8.1
50
Not enough data
8.1
49
Not enough data
7.7
50
Agentic AI - Business Instant Messaging
Not enough data
7.9
32
Not enough data
7.7
31
Visual Tools
Not enough data
8.7
61
Not enough data
8.7
58
Not enough data
8.5
59
Not enough data
8.5
60
Office Customization
Not enough data
8.9
59
Not enough data
8.7
58
Not enough data
8.7
56
Guest Tools
Not enough data
8.5
55
Not enough data
8.7
55
Not enough data
8.8
52
Collaboration Tools
Not enough data
8.7
58
Not enough data
9.1
59
Not enough data
9.1
59
Not enough data
9.1
57
Agentic AI - Virtual Workspaces
Not enough data
7.8
24
Not enough data
7.6
24
Design Tools
Not enough data
8.8
357
Not enough data
8.8
356
Not enough data
8.6
312
Not enough data
8.7
319
Not enough data
8.8
335
Communication Tools
Not enough data
8.9
336
Not enough data
9.0
358
Integrations
Not enough data
8.7
288
Not enough data
9.0
356
Software Offering
Not enough data
8.8
353
Not enough data
9.2
390
Not enough data
9.0
375
Agentic AI - Collaborative Whiteboard
Not enough data
8.0
19
Not enough data
8.0
19
Not enough data
8.1
19
Presenter Tools
Not enough data
8.9
4892
Not enough data
8.5
4249
|
Verified
Not enough data
8.8
4602
|
Verified
Not enough data
8.9
5115
|
Verified
Conferencing Options
Not enough data
9.0
5257
|
Verified
Not enough data
9.0
5484
|
Verified
Not enough data
9.0
5398
|
Verified
Application Tools
Not enough data
8.8
4341
|
Verified
Not enough data
8.8
4899
|
Verified
Not enough data
8.7
4868
Agentic AI - Screen Sharing
Not enough data
7.6
45
Collaboration
Not enough data
9.1
30
Not enough data
8.7
30
Not enough data
8.6
30
Not enough data
8.8
30
Hardware
Not enough data
8.6
30
Not enough data
8.5
30
Security
Not enough data
9.0
30
Not enough data
8.7
30
Agentic AI - Visual Collaboration Platforms
Not enough data
6.7
12
Not enough data
7.1
12
Collaboration Tools
8.9
9
9.0
10136
|
Verified
Not enough data
9.1
2942
|
Verified
Not enough data
8.8
2625
|
Verified
Not enough data
9.0
3166
|
Verified
Not enough data
9.0
3017
Meeting Coordination
8.0
10
8.7
9128
9.0
10
8.7
8618
|
Verified
8.8
10
8.7
8995
|
Verified
Not enough data
8.8
3145
|
Verified
Software Type
8.5
9
8.6
7724
|
Verified
Not enough data
8.8
3086
|
Verified
Not enough data
9.0
3230
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
78
Not enough data
7.8
76
Not enough data
7.9
78
Meeting Prep - AI Meeting Assistants
Not enough data
9.2
37
Not enough data
9.3
38
Not enough data
9.3
37
Meeting Automation - AI Meeting Assistants
Not enough data
9.4
37
Not enough data
9.1
38
Not enough data
9.2
38
Meeting Insights - AI Meeting Assistants
Not enough data
9.1
38
Not enough data
9.0
38
Not enough data
9.2
37
Accessibility - AI Meeting Assistants
Not enough data
9.1
37
Not enough data
9.0
37
Not enough data
9.4
36
Agentic AI - AI Meeting Assistants
Not enough data
9.2
13
Not enough data
9.1
13
Not enough data
9.2
13
Not enough data
9.1
13
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
9.4
9
Not enough data
9.3
10
Not enough data
8.9
9
Not enough data
8.2
10
Basic Communication
Not enough data
8.8
238
Not enough data
8.7
224
Not enough data
8.6
205
Not enough data
9.0
252
Not enough data
9.0
253
Not enough data
8.6
143
Agentic AI - VoIP Providers
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.6
7
Not enough data
6.9
6
Access
Not enough data
8.3
159
Not enough data
8.4
183
Not enough data
8.4
175
Advanced Features
Not enough data
7.9
131
Not enough data
8.2
131
Not enough data
8.6
176
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.3
5
9.0
145
9.0
7
|
Verified
8.9
161
8.7
5
|
Verified
9.0
104
Features
Feature Not Available
9.0
156
Feature Not Available
8.8
99
9.3
5
|
Verified
9.0
151
9.7
6
|
Verified
9.1
169
9.7
6
|
Verified
9.1
151
9.7
5
9.1
140
Categories
Categories
Shared Categories
Avaya Unified Communications and Webex Suite are categorized as VoIP Providers, Video Conferencing, and UCaaS Platforms
Unique Categories
Avaya Unified Communications is categorized as Cloud PBX Platforms
Webex Suite is categorized as Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, Collaborative Whiteboard, Virtual Workspaces, Virtual Classroom, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Avaya Unified Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
10.5%
Computer Software
10.5%
Information Technology and Services
7.9%
Utilities
5.3%
Marketing and Advertising
5.3%
Other
60.5%
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Alternatives
Discussions
Avaya Unified Communications has no discussions with answers
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
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