Link copied to clipboard # Avaya Unified Communications vs Webex Suite Comparison - What are their main differences? Share [ Export ](/compare/avaya-unified-communications/cisco-webex-suite/export.csv) Avaya Unified CommunicationsWebex Suite[+ Add Product](#) Pricing **Avaya Unified Communications** Free Trial No pricing available **Webex Suite** Free Trial **$0.00** ยท Basic Plan **Pricing Insights** from reviews Time to Implement **Avaya Unified Communications** 2 monthsFaster Based on 5 responses **Webex Suite** 3 months Based on 319 responses Return on Investment **Avaya Unified Communications** Not enough reviews yet **Webex Suite** 17 months Based on 262 responses Perceived Cost **Avaya Unified Communications** $$$$$ **Webex Suite** $$$$$ Average Discount **Avaya Unified Communications** Not enough reviews yet **Webex Suite** 15% ![Avaya Unified Communications](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-unified-communications.svg "Avaya Unified Communications") ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Avaya Unified Communications** [ Ease of Use (3) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732033&qs=pros-and-cons#reviews)[ Communication (1) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732199&qs=pros-and-cons#reviews)[ Call Drops (2) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1732076&qs=pros-and-cons#reviews)[ Connection Issues (2) ](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bsentiment_snippet%5D=1730033&qs=pros-and-cons#reviews) **Webex Suite** [ Ease of Use (283) ](https://www.g2.com/products/cisco-webex-suite/reviews?filters%5Bsentiment_snippet%5D=1493695&qs=pros-and-cons#reviews)[ Video Conferencing (198) ](https://www.g2.com/products/cisco-webex-suite/reviews?filters%5Bsentiment_snippet%5D=1490185&qs=pros-and-cons#reviews)[ Slow Loading (107) ](https://www.g2.com/products/cisco-webex-suite/reviews?filters%5Bsentiment_snippet%5D=1495451&qs=pros-and-cons#reviews)[ Not User-Friendly (97) ](https://www.g2.com/products/cisco-webex-suite/reviews?filters%5Bsentiment_snippet%5D=1490377&qs=pros-and-cons#reviews) Integrations **Avaya Unified Communications** Not enough data **Webex Suite** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dc218a7b4e898f9384267cbd98b09aa8/apache-airflow.jpg "Product Avatar Image") Apache Airflow ](https://www.g2.com/products/apache-airflow/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a70c0e0f26ded6f6c6813e514d2fa20/claude.png "Product Avatar Image") Claude ](https://www.g2.com/products/claude/reviews)[ View all ](https://www.g2.com/products/cisco-webex-suite/integrations) Screenshots **Avaya Unified Communications** No screenshot available **Webex Suite** ![Webex Suite screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331411/Inclusivity-fuels-innovation.png) **Ratings** from reviews Meets Requirements **Avaya Unified Communications** 9.1 9.130 **Webex Suite** 8.9 8.914,786 Ease of Use **Avaya Unified Communications** 8.7 8.730 **Webex Suite** 8.7 8.714,843 Ease of Setup **Avaya Unified Communications** 7.8 7.812 **Webex Suite** 8.5 8.53,050 Ease of Admin **Avaya Unified Communications** 9.1 9.111 **Webex Suite** 8.5 8.52,681 Quality of Support **Avaya Unified Communications** 8.4 8.429 **Webex Suite** 8.5 8.511,844 Has the product been a good partner in doing business? **Avaya Unified Communications** 8.9 8.912 **Webex Suite** 8.7 8.72,578 Product Direction (% positive) **Avaya Unified Communications** 6.9 6.930 **Webex Suite** 7.8 7.814,239 **Features** ratings from reviews UCaaS Platforms 9.3 8 9.1 206 Video Conferencing 8.6 10 8.8 11,940 AI Meeting Assistants Not enough data 9.2 68 Business Instant Messaging Not enough data 8.4 1,254 Visual Collaboration Platforms Not enough data 8.3 49 Virtual Classroom Not enough data 8.9 1,180 Collaborative Whiteboard Not enough data 8.7 483 Virtual Workspaces Not enough data 8.5 103 VoIP Providers Not enough data 8.6 294 Screen Sharing Not enough data 8.7 6,261 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 21.1% Enterprise(\> 1000 emp.) 60.5% Small-Business(50 or fewer emp.) 18.4% Mid-Market(51-1000 emp.) 21.1% Enterprise(\> 1000 emp.) 60.5% Small-Business(50 or fewer emp.) 18.7% Mid-Market(51-1000 emp.) 30.9% Enterprise(\> 1000 emp.) 50.5% Small-Business(50 or fewer emp.) 18.7% Mid-Market(51-1000 emp.) 30.9% Enterprise(\> 1000 emp.) 50.5% **Reviewers' Industry** [![Avaya Unified Communications](https://images.g2crowd.com/uploads/product/hd_favicon/ed86bcaf9d069c9a3e7a1be2012d484e/avaya-unified-communications.svg "Avaya Unified Communications")](https://www.g2.com/products/avaya-unified-communications/reviews) Avaya Unified Communications Computer Software 10.5% Insurance 10.5% Information Technology and Services 7.9% Utilities 5.3% Banking 5.3% Other 60.5% [![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite")](https://www.g2.com/products/cisco-webex-suite/reviews) Webex Suite Information Technology and Services 17.0% Computer Software 8.5% Financial Services 5.0% Hospital & Health Care 4.9% Higher Education 3.4% Other 61.2% Alternatives **Avaya Unified Communications Alternatives** ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling") [ Webex Calling ](/products/webex-calling/reviews) **Webex Suite Alternatives** ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![Google Workspace](https://images.g2crowd.com/uploads/product/hd_favicon/16b55d7b1aa594a1a78d8ec91ebbca79/google-workspace.svg "Google Workspace") [ Google Workspace ](/products/google-workspace/reviews) ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![GoTo Meeting](https://images.g2crowd.com/uploads/product/hd_favicon/f2c84d59bd2703e7f830afc1af579b12/goto-meeting.svg "GoTo Meeting") [ GoTo Meeting ](/products/goto-meeting/reviews) ## Avaya Unified Communications vs Webex Suite FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Webex Suite vs Avaya Unified Communications? Webex Suite and Avaya Unified Communications are both rated 4.2/5, but Webex Suite stands out for its extensive review volume, higher Ease of Setup score, and a top-cited strength in ease of use, while Avaya Unified Communications is noted for its strong admin capabilities and customizability. | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) | | --- | --- | | 4.2/5 (18,927 reviews) | 4.2/5 (42 reviews) | | Enterprise | Enterprise | | 8.5 | 7.8 | | 8.5 | 8.4 | | Ease of Use (271 all-time mentions) | Customizability | ### How do the pricing models of Webex Suite and Avaya Unified Communications compare? Webex Suite and Avaya Unified Communications are rated at parity for value, with both scoring similarly on price satisfaction. - **Webex Suite:** In recent reviews, buyers describe Webex Suite as offering premium features but note that its pricing is higher than some competitors, especially for small teams. - **Avaya Unified Communications:** Recent reviewers highlight Avaya Unified Communications as cost-effective for unified communications, but some mention it as a costly solution for cloud-based deployments and backup licensing. - **Switching reasons:** Reviewers cite switching to Webex Suite for its unified platform and reliability, while Avaya Unified Communications is chosen for its cost-effectiveness and all-in-one functionality. ### What are the best alternatives to Webex Suite and Avaya Unified Communications? The top three alternatives to Webex Suite and Avaya Unified Communications are Zoom Workplace, Google Workspace, and Microsoft Teams. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5 (18,927 reviews) | Enterprise | Premium features, higher price for small teams | Ease of Use (271 all-time mentions) | | [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) | 4.2/5 (42 reviews) | Enterprise | Cost-effective for unified communications, but costly for cloud backup | Customizability | | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5 (56,560 reviews) | Small-Business | โ€” | Video conferencing reliability | | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5 (48,171 reviews) | Small-Business | โ€” | Collaboration and integration | | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,268 reviews) | Enterprise | โ€” | Integration with Microsoft ecosystem | ### Which Video Conferencing features should I prioritize when comparing Webex Suite and Avaya Unified Communications? Buyers comparing Webex Suite and Avaya Unified Communications should prioritize ease of setup, collaboration features, sharing capabilities, security, and integration support. - **Ease of Setup:** Webex Suite scores 8.5, Avaya Unified Communications 7.8. - **Collaboration Features:** Webex Suite has 105 all-time mentions for collaboration, while Avaya Unified Communications is cited for all-in-one functionality and flexibility. - **Sharing Capabilities:** Webex Suite has 97 all-time mentions for screen sharing; Avaya Unified Communications is cited for file sharing and presentation support. - **Security:** Webex Suite has 88 all-time mentions for security; Avaya Unified Communications is noted for secure communication and remote access. - **Integration Support:** Webex Suite has 77 all-time mentions for integrations, including Microsoft Teams; Avaya Unified Communications is cited for easy integration in recent reviews. ### What are the pros and cons of Webex Suite vs Avaya Unified Communications? Webex Suite's headline strength is ease of use, while Avaya Unified Communications is most noted for customizability and all-in-one functionality. - **Webex Suite strengths:** Ease of Use (271 all-time mentions), Reliability (182), Features (170), Communication (123), Easy Setup (112), Collaboration (105), Audio Quality (103), Security (88), Integrations (77), Screen Sharing (97). - **Webex Suite trade-offs:** Limited Features (74 all-time mentions), higher pricing for small teams, interface complexity for new users, resource intensity on older devices. - **Avaya Unified Communications strengths:** Customizability, Easy Implementation, Easy Interface, File Sharing, Flexibility, Instant Messaging, Integration support. - **Avaya Unified Communications trade-offs:** Call drops and connection issues, cost concerns for cloud and backup licensing, complexity in setup for some deployments, dependency on internet quality. ### Is Webex Suite or Avaya Unified Communications better for small businesses? Webex Suite is better suited for small businesses, as reflected by its broader reviewer base and more frequent mentions of easy setup and collaboration for distributed teams. - **Webex Suite:** Largest segment is Enterprise, but recent reviews highlight ease of use, easy setup, and strong support for remote and hybrid work, which are valued by small businesses. - **Avaya Unified Communications:** Largest segment is Enterprise, with reviewers noting its flexibility and all-in-one features, but also mentioning higher costs and more complex setup, which may be less ideal for small businesses. ### Which Video Conferencing platform has better integrations? Webex Suite is favored for integrations, with more reviewer-cited integration mentions and specific support for Microsoft Teams. - **Webex Suite:** 77 all-time mentions for integrations, with Microsoft Teams specifically named in 150 reviews. - **Avaya Unified Communications:** Integration support is cited in recent reviews, but with fewer than 25 all-time mentions and no specific third-party tools named above the publish floor. ### How do Webex Suite and Avaya Unified Communications compare on customer support? Webex Suite and Avaya Unified Communications are rated at parity for Quality of Support, with scores of 8.5 and 8.4 respectively. - **Webex Suite:** Reviewers frequently mention responsive customer support, with 77 all-time mentions, and highlight strong technical support and helpful onboarding resources. - **Avaya Unified Communications:** Reviewers describe support as fast and efficient, with several citing quality support experiences and helpful documentation. ### Which is easier to implement, Webex Suite or Avaya Unified Communications? Webex Suite is rated higher for Ease of Setup, with a score of 8.5 compared to Avaya Unified Communications at 7.8, a difference of 0.7 points. - **Webex Suite:** Reviewers consistently describe setup as easy or very easy, with 112 all-time mentions for easy setup and frequent praise for guided onboarding and straightforward configuration. - **Avaya Unified Communications:** Reviewers note that setup is generally easy but can be complex for some deployments, with mentions of hardware requirements and configuration steps that may require additional time or expertise. ### Which product has better Sharing? Webex Suite is stronger on Sharing, with higher reviewer-cited mention counts and more frequent praise for screen sharing and collaboration features. - **Webex Suite:** 97 all-time mentions for screen sharing, frequent positive sentiment for file sharing and collaborative sharing features in recent reviews. - **Avaya Unified Communications:** Sharing is cited in recent reviews for file sharing and presentation support, but with fewer than 25 all-time mentions and less frequent emphasis compared to Webex Suite.