Astrea IT Services Reviews & Product Details

Astrea IT Services Overview

What is Astrea IT Services?

Astrea IT Services is based in India and is the only Salesforce.org certified Indian Implementation partner. We are rated very highly on AppExchange with 49 customer feedback with average feedback of 4.9 out of 5. We also have 20+ products on AppExchange. We run free sites thecloudtutorial.com and forceprepare.com. We have a team of 50+ Salesforce developers and have extensive experience of 500+ successful projects. Astrea's other Expertise include: - Mobile Solutions(Salesforce Integrated Applications, Cross platform iOS, Android) - Customer Support solutions using Service Cloud(Call Centers, Web Chat, Live agents, Ticket Management) - Business Intelligence using Klipfolio (Reports and Dashboards)

Astrea IT Services Details
Product Description

Astreaäó»s core competencies include Software-as-a-Service (SaaS) Applications Implementation, Data Management on the Salesforce.com platform and Cloud Application Development.


Seller Details
Seller
Astrea IT Services
Company Website
Year Founded
2010
HQ Location
Noida, India
Twitter
@astrea_it
1,112 Twitter followers
LinkedIn® Page
www.linkedin.com
108 employees on LinkedIn®

Overview Provided by:
CEO, Astrea
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Astrea IT Services Reviews

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Business Process Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

We worked with Astrea on a small custom Lightning component and they were great! Their quoted prices are very reasonable, and they were communicative and helpful every step of the way.

We discovered some additional needs to make the component fit our workflows while testing their first delivered version of the package, and they were kind enough to make those tweaks very quickly (<24 hours) at no additional charge. They checked in and made sure everything was working the way we needed it, and answered my many questions quickly and thoroughly.

We did have to do significant testing/QA on our end--found a bug in their initial delivery--but the Astrea team jumped in and fixed anything I found very quickly, even if it was more of a 'need an additional workaround for Salesforce limitations' type of issue than a code bug. Overall, I can't recommend them highly enough. Review collected by and hosted on G2.com.

What do you like best?

Excellent customer service, quick turnaround times Review collected by and hosted on G2.com.

What do you dislike?

Nothing really -- we did have to be pretty hands-on with testing, we didn't get a turnkey solution, but we weren't really looking for one. They provided exactly what we needed, but if you don't have Salesforce experts handy you'd want to make sure to work with them on a test plan and very specific requirements from the outset. Review collected by and hosted on G2.com.

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PN
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

I have used Astrea's "Case Merging" component for my SalesForce instance. Their team has helped me throughout during installation and made some important customization as well in their component that suited my organization. Review collected by and hosted on G2.com.

What do you like best?

Their product and strong team support. I also liked the fact that they were able to customize product based on my business needs. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I can dislike. My team is very happy to use this component. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I will strongly recommend other businesses to try Astrea as they have good team that may help you customize the solution based on the business needs. Review collected by and hosted on G2.com.

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PC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We have worked with Astrea over 18 months now and we will continue to use them going forward on implementing our new Salesforce CRM system. Review collected by and hosted on G2.com.

What do you like best?

We have worked with Astrea over 18 months now and we will continue to use them going forward. Astrea have always been extremely prompt in delivering Salesforce work work and responding to our queries. They work as a team, if one is not available, someone else can step in. Overseeing the process is the Director Naveen who responds to queries & quotes. It works well. Any queries over hours are dealt with the Director. We operate on both a fixed price rate for pieces of work and for other work we have an hourly rate. Items are logged on a daily basis on Google sheets. Review collected by and hosted on G2.com.

What do you dislike?

At tiimes we had to query extra hours attributed to work and ensure that work (paid for) was completed correctly. This was easily solved with the Director. Review collected by and hosted on G2.com.

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PF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We did many customization in Servicemax for Work Orders and in Financial Force that Asreait helped us with triggers and processes to meet our business needs Review collected by and hosted on G2.com.

What do you like best?

Astreait is thorough and gets back to us with questions and will test and modify customizations to meet or specifications. We have always been able through emails and calls work with them to reach our desired results Review collected by and hosted on G2.com.

What do you dislike?

Occasioanlly the time difference is a problem, but for the most part there are no negatives Review collected by and hosted on G2.com.

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PM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

They have help us to implement Salesforce and have done great work on that. Review collected by and hosted on G2.com.

What do you like best?

There passion towards work and good knowledge. Review collected by and hosted on G2.com.

What do you dislike?

There is no such thing as they been doing good work till now. Review collected by and hosted on G2.com.

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