# Astrea IT Services Reviews **Vendor:** Astrea IT Services **Category:** [IT Outsourcing Services](https://www.g2.com/categories/it-outsourcing) **Average Rating:** 4.4/5.0 **Total Reviews:** 5 ## About Astrea IT Services Astrea IT Services is based in India and is the only Salesforce.org certified Indian Implementation partner. We are rated very highly on AppExchange with 49 customer feedback with average feedback of 4.9 out of 5. We also have 20+ products on AppExchange. We run free sites thecloudtutorial.com and forceprepare.com. We have a team of 50+ Salesforce developers and have extensive experience of 500+ successful projects. Astrea's other Expertise include: - Mobile Solutions(Salesforce Integrated Applications, Cross platform iOS, Android) - Customer Support solutions using Service Cloud(Call Centers, Web Chat, Live agents, Ticket Management) - Business Intelligence using Klipfolio (Reports and Dashboards) ## Astrea IT Services Reviews ### 1. Inexpensive, great results! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie N. | Manager, Product Operations and Programs, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2018 **Describe the project or task Astrea IT Services helped with:** We worked with Astrea on a small custom Lightning component and they were great! Their quoted prices are very reasonable, and they were communicative and helpful every step of the way. We discovered some additional needs to make the component fit our workflows while testing their first delivered version of the package, and they were kind enough to make those tweaks very quickly (<24 hours) at no additional charge. They checked in and made sure everything was working the way we needed it, and answered my many questions quickly and thoroughly. We did have to do significant testing/QA on our end--found a bug in their initial delivery--but the Astrea team jumped in and fixed anything I found very quickly, even if it was more of a 'need an additional workaround for Salesforce limitations' type of issue than a code bug. Overall, I can't recommend them highly enough. **What do you like best about Astrea IT Services?** Excellent customer service, quick turnaround times **What do you dislike about Astrea IT Services?** Nothing really -- we did have to be pretty hands-on with testing, we didn't get a turnkey solution, but we weren't really looking for one. They provided exactly what we needed, but if you don't have Salesforce experts handy you'd want to make sure to work with them on a test plan and very specific requirements from the outset. ### 2. Excellent products and services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2018 **Describe the project or task Astrea IT Services helped with:** I have used Astrea's "Case Merging" component for my SalesForce instance. Their team has helped me throughout during installation and made some important customization as well in their component that suited my organization. **What do you like best about Astrea IT Services?** Their product and strong team support. I also liked the fact that they were able to customize product based on my business needs. **What do you dislike about Astrea IT Services?** There is nothing that I can dislike. My team is very happy to use this component. **Recommendations to others considering Astrea IT Services:** I will strongly recommend other businesses to try Astrea as they have good team that may help you customize the solution based on the business needs. ### 3. Excellent CRM Salesforce IT Partner & Developer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2017 **Describe the project or task Astrea IT Services helped with:** We have worked with Astrea over 18 months now and we will continue to use them going forward on implementing our new Salesforce CRM system. **What do you like best about Astrea IT Services?** We have worked with Astrea over 18 months now and we will continue to use them going forward. Astrea have always been extremely prompt in delivering Salesforce work work and responding to our queries. They work as a team, if one is not available, someone else can step in. Overseeing the process is the Director Naveen who responds to queries & quotes. It works well. Any queries over hours are dealt with the Director. We operate on both a fixed price rate for pieces of work and for other work we have an hourly rate. Items are logged on a daily basis on Google sheets. **What do you dislike about Astrea IT Services?** At tiimes we had to query extra hours attributed to work and ensure that work (paid for) was completed correctly. This was easily solved with the Director. ### 4. We have used Astreait for customizations and have always received very professional service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2017 **Describe the project or task Astrea IT Services helped with:** We did many customization in Servicemax for Work Orders and in Financial Force that Asreait helped us with triggers and processes to meet our business needs **What do you like best about Astrea IT Services?** Astreait is thorough and gets back to us with questions and will test and modify customizations to meet or specifications. We have always been able through emails and calls work with them to reach our desired results **What do you dislike about Astrea IT Services?** Occasioanlly the time difference is a problem, but for the most part there are no negatives ### 5. Experience is good they have been very supportive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2017 **Describe the project or task Astrea IT Services helped with:** They have help us to implement Salesforce and have done great work on that. **What do you like best about Astrea IT Services?** There passion towards work and good knowledge. **What do you dislike about Astrea IT Services?** There is no such thing as they been doing good work till now. - [View Astrea IT Services pricing details and edition comparison](https://www.g2.com/products/astrea-it-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+16%3A31%3A54+-0500&secure%5Bsession_id%5D=97153cbb-46db-4f51-a8d0-71e04af3b03e&secure%5Btoken%5D=a7fd035327ee01fe871271be30c8b08f5ff2013766e6f740c50fc0a6a4571b2d&format=llm_user) ## Astrea IT Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Astrea IT Services Alternatives - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (363 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews)