Top 10 Assembled WFM Alternatives & Competitors

Top 10 Alternatives to Assembled WFM Recently Reviewed By G2 Community

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Calabrio ONE
By Verint
4.5/5
(379)
Product Description
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
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Reviewers say compared to Assembled WFM, Calabrio ONE is:
Slower to reach roi
Better at meeting requirements
More expensive
Categories in common with Assembled WFM:
Workforce Management
Contact Center Workforce

Playvox WFM
By Playvox
4.7/5
(129)
Product Description
Playvox WFM makes Workforce Management simple. Our aim is to ensure that one of your biggest costs; your people, are being effectively utilized allowing you to better schedule to actual workload, manage your cost and improve your customers satisfaction. Agyle
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Reviewers say compared to Assembled WFM, Playvox WFM is:
Slower to reach roi
More expensive
Better at meeting requirements
Categories in common with Assembled WFM:
Employee Scheduling
Workforce Management
Contact Center Workforce

Verint Workforce Management
By Verint
4.2/5
(178)
Product Description
Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.
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Reviewers say compared to Assembled WFM, Verint Workforce Management is:
Slower to reach roi
Categories in common with Assembled WFM:
Workforce Management
Contact Center Workforce
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Aspect Workforce
By Aspect (an Alvaria, Inc. portfolio brand)
4.2/5
(305)
Product Description
Aspect Workforce is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.
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Reviewers say compared to Assembled WFM, Aspect Workforce is:
Slower to reach roi
More expensive
Categories in common with Assembled WFM:
Workforce Management
Contact Center Workforce

NICE Workforce Management
By NiCE
4.3/5
(90)
Product Description
NICE WFM is the most advanced AI-based workforce management tool—it uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and candidates during the hiring process. WFM uses AI to make forecasts and machine learning to generate schedules. Contact center leaders depend on WFM to engage employees and meet their work-life balance needs with dynamic schedule adjustments. NICE WFM users can move to the cloud to expand their reach and align with business strategies. By integrating new digital channels and asynchronous contacts with WFM's True to Interval (TTI) forecasting, contact centers can more accurately optimize their front-office and back-office staffing.
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Reviewers say compared to Assembled WFM, NICE Workforce Management is:
Slower to reach roi
More expensive
Categories in common with Assembled WFM:
Workforce Management
Contact Center Workforce

NiCE CXone Mpower
By NiCE
4.3/5
(1,728)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Assembled WFM, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
Categories in common with Assembled WFM:
Customer Service Automation
Contact Center Workforce

Dayforce
By Dayforce
4.2/5
(945)
Product Description
Dayforce is a cloud-based single application for HCM.
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Reviewers say compared to Assembled WFM, Dayforce is:
Slower to reach roi
More expensive
Categories in common with Assembled WFM:
Employee Scheduling
Workforce Management

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(596)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Assembled WFM:
Customer Service Automation
Contact Center Workforce

Talkdesk
By Talkdesk
4.4/5
(2,501)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Assembled WFM, Talkdesk is:
Slower to reach roi
Better at meeting requirements
More usable
Categories in common with Assembled WFM:
Customer Service Automation
Contact Center Workforce

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