Assembled has been a game-changer for us in customer support operations and has supercharged our VOC program . Their platform not only gives us the clarity we need to manage staffing and forecasting, but their AI product is pushing the boundaries of what’s possible in support automation.
What stands out most is their collaboration style. The Assembled team doesn’t just ship features—they listen, co-create, and iterate with us in real time. Whether it’s integrating their AI into all steps of our customer journey or working with me to trouble shoot and articulate technical problems and concepts that are too new to even frame - they’ve been true partners.
We’ve been able to test and deploy AI capabilities quickly without sacrificing accuracy or customer experience. The product feels like it’s evolving with our business, not ahead or behind it. It’s rare to find a vendor that’s this responsive, this thoughtful, and this committed to long-term value.
We've enabled Assemble's AI agents on our email, browser chat, and in app chat channels. We are building out our Voice AI agents and after demoing other products -- Assembled really is ahead of their competition even in this emerging space.
Pros:
Deep partnership and willingness to customize solutions
AI that actually works in real-world, high-volume support settings
Strong integration with leading customer support technologies
Fast iteration and feature delivery Review collected by and hosted on G2.com.
As with any fast-evolving AI product, documentation sometimes lags behind the pace of innovation. However, their product team is highly responsive and will provide ample guidance. It's a trade off I will gladly take for quick delivery! Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through LinkedIn
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
