By Arctera
How would you rate your experience with Arctera Backup Exec?
Generated from real user reviews
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you like about Arctera Backup Exec?
A milestone for virtual machine backup, it allows the recovery of fundamental systems in a few mouse clicks, and guarantees a wide time band depending
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you like about Arctera Backup Exec?
A milestone for virtual machine backup, it allows the recovery of fundamental systems in a few mouse clicks, and guarantees a wide time band depending
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you like about Arctera Backup Exec?
A milestone for virtual machine backup, it allows the recovery of fundamental systems in a few mouse clicks, and guarantees a wide time band depending
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you like about Arctera Backup Exec?
A milestone for virtual machine backup, it allows the recovery of fundamental systems in a few mouse clicks, and guarantees a wide time band depending
See Related User Reviews
Rohan B.
Small-Business (50 or fewer emp.)
3.5/5
"Good Features but Needs Better User-Friendliness and Faster Performance"
What do you like about Arctera Backup Exec?
It's good, but I think it could be more user-friendly.
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you dislike about Arctera Backup Exec?
A bit complex in the scheduling of the jobs, especially in the organization at a temporal level A more user-friendly scheduler could be of great help
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you dislike about Arctera Backup Exec?
A bit complex in the scheduling of the jobs, especially in the organization at a temporal level A more user-friendly scheduler could be of great help
See Related User Reviews
Giovanni C.
Mid-Market (51-1000 emp.)
4.5/5
"A very valuable safeguard tool"
What do you dislike about Arctera Backup Exec?
A bit complex in the scheduling of the jobs, especially in the organization at a temporal level A more user-friendly scheduler could be of great help
See Related User Reviews
Rohan B.
Small-Business (50 or fewer emp.)
3.5/5
"Good Features but Needs Better User-Friendliness and Faster Performance"
What do you dislike about Arctera Backup Exec?
It takes some time to refresh, and occasionally it lags.
See Related User Reviews
Rohan B.
Small-Business (50 or fewer emp.)
3.5/5
"Good Features but Needs Better User-Friendliness and Faster Performance"
What do you dislike about Arctera Backup Exec?
It takes some time to refresh, and occasionally it lags.
Anyone can support or work on this tool as quick as possible and easy to learn. Review collected by and hosted on G2.com.
Nothing much I would dislike. Might be hardware issue which we use to get frequently. Review collected by and hosted on G2.com.
Simple UI and Ease of use
Backup file is compressed which results in less storage space requirement
Quick restore Review collected by and hosted on G2.com.
Sometimes the error message for backup failure is not clear and take a little extra time for troubleshooting. It could be improved a bit. Review collected by and hosted on G2.com.
Ease of Use
Ease of Implementation
Best support resources online
Best customer support experience
Relevant number of features
Very friendly user interface Review collected by and hosted on G2.com.
There is no downside of using Veritas Backup Exec, as the advantages of Backup Exec is outstanding. Review collected by and hosted on G2.com.
I like when it works and I don't have to touch it. Review collected by and hosted on G2.com.
I don't like when it doesn't work, and fixing it is a nightmare, compounded by ineffectual support who's only goal seems to be creating tickets, and fulfilling the bureaucratic goals set out by the company.
At no point in my dealings with customer service have I felt like my problem was even understood, or considered, before being delivered a gold plated email filled with copy-pasted boilerplate which didn't even acknowledge my simple issue. In addition to this when I explicitly told the technician I didn't have time to take their call and to please respond to the email I was harangue for 3 minutes, repeating myself 4 times to respond to the email until the "support agent" finally let me get back to my job. Unacceptable aggressive behavior like this is indicative of systemic issues with management at the company in my opinion, which leads me to distrust this product.
Thank you for the venue to state my complaints, I'll give you a 1/10 for that over a 0, but I will be doing my best to convince my company to move away from this software in the coming months since I cannot risk a system failure that cannot be correct by myself, presuming that your support will be ineffectual in the future as well.
Cheers,
Konrad Review collected by and hosted on G2.com.
very simple and easy task creation and file recovery Review collected by and hosted on G2.com.
I like it because the software is very intuitive and works very well. Review collected by and hosted on G2.com.
I like Backupexec because it has an intuitive interface and offers all the options I need. Review collected by and hosted on G2.com.
There is no free community edition, of course with limited functions and for personal use. Review collected by and hosted on G2.com.
All functions are very clear, grouped and easily accessible. Review collected by and hosted on G2.com.
Honestly, the handling of "Configuration Tasks" in Home could be improved because sometimes it doesn't update the status after repair. Review collected by and hosted on G2.com.
Transparency of the user interface. It is good that the same functions can be reached through different routes. An extensive knowledge base. Ease of configuration. Review collected by and hosted on G2.com.
Errors that say nothing. Performance instability. E.g. the same job that worked 50 times - the next one will not work. Or a job scheduled will not run and called manually will execute without a problem. Review collected by and hosted on G2.com.
Tape backup and libraries. Ability to backup almost any source of data. Peace of mind knowing that backups are running as planned. Review collected by and hosted on G2.com.
I think the interface should be modernized. I find it a bit old style. Review collected by and hosted on G2.com.
Overall, Veritas Backup Exec shines with its reliability, user-friendliness, and disaster recovery capabilities. If you prioritize robust data protection and ease of management, Backup Exec is a strong contender, especially for tape-based backups and complex environments. Review collected by and hosted on G2.com.
Cost is really expensive and sometimes support is not that helpful with our concerns. Review collected by and hosted on G2.com.
