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AnswerDash Reviews & Product Details

AnswerDash is a self-service tool that enables online businesses to give their website visitors the right information, in the right place, at the right time. With AnswerDash's AI Self-Service, companies can dramatically transform their customer experience while reducing support tickets and costs by 30% - 50% and improving customer satisfaction as well.

Seller

AnswerDash

Discussions

AnswerDash Community

Languages Supported

Bulgarian, Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified)

Product Description

Give your customers the right answers, in the right place, at the right time with AnswerDash's predictive Q&A engine.

Overview by

Don Davidge

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

AnswerDash Media

Here's a look at how MOO is using AnswerDash to serve instant answers to its web visitors.

AnswerDash Demo - The AnswerDash Tab on MOO's Site

Customize the AnswerDash tab to match your brand and your site! Here's what the unopened tab looks like on MOO's site.

AnswerDash Demo - AnswerDash's "Trending Topics" Feature

The Trending Topics feature utilizes proprietary machine learning algorithms and NLP to analyze users’ unstructured customer queries and identify common attributes, or common threads among those questions. The tool then clusters similar queries into categories, enabling easy identification of tho...

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Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/25/2020

"A great tool for self-service"

4.5/5

What do you like best about AnswerDash?

I love that you can finds answers to any questions on the app. For example, a parent inquiring more about our programs can search any question they have and find it automatically without having to call us or send a direct email. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

There are no specific data measurements to see where people are finding a hard time using the app and room for improvement. It’s very generalized. Review collected by and hosted on G2.com.

Verified User in Government Relations

Mid-Market (51-1000 emp.)

9/25/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Answer Dash"

5/5

What do you like best about AnswerDash?

I like the Facebook bot and how it interacts with customers/clients. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

Still some room for improvement, such as integrating Facebook into websites. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/26/2018

"So happy to have a self service support option!"

4/5

What do you like best about AnswerDash?

Answerdash has made it so much easier for our users to access our knowledge base without having to open a separate window to find answers when and where they need them. This saves our team a lot of time overall to help those with more pressing issues. It also integrates with our chat client, SnapEngage, which is excellent. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

The analytics, while visually appealing, aren't something I have a lot of time to dig through. I wish it were easier to just have a checklist of things I should be looking at to improve ticket deflection. I also dislike that it doesn't automatically sync with our Wordpress site - which means any time we updated a post in one place, we have to update it separately in Answerdash, so doing the same thing twice is time consuming. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerDash:

Definitely worth a try if ticket deflection is something you're hoping to achieve! Review collected by and hosted on G2.com.

What problems is AnswerDash solving and how is that benefiting you?

We're reducing overall chat and phone volume by providing FAQs to customers before they initiate a chat or phone call - because we get a lot of the same questions over and over, this saves our support team a lot of valuable time they can be using to help users with more intricate issues. Review collected by and hosted on G2.com.

Forrest S.

Director of Product and Customer Experience

Information Technology and Services

Small-Business (50 or fewer emp.)

2/2/2017

"Time Intensive to get the best results, but definitely worth it."

4/5

What do you like best about AnswerDash?

AnswerDash has a really good UI for provoking users to seek their own answers - it has been highly impactful for us by removing the visibility of our free chat until someone has looked at some suggested answer. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

AnswerDash doesn't have a great system for getting more meaningful content sync'd from heftier KBs. AD answers need to be backed up by deeper writings, so it should integrate with a KB like Zendesk HelpCenter to create a draft article for you there too. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerDash:

The roadmap for this company isn't necessarily clear to me. I've gotten emails announcing them launching a Facebook chat bot, but it took weeks for a UI-bug with their chat bubble to get looked at. On a web-product, that's like 4 years.

Make sure you have someone who wants to set up and manage AD for a meaningful amount of their time - I'd say 2-5 hours per week once you're set up, but much more to get configured, integrated with whatever you do Support out of, and establish a process flow that everyone on the team can follow. REMEMBER: this product won't be useful unless you establish a team-wide culture around documentation and adding answers. Review collected by and hosted on G2.com.

What problems is AnswerDash solving and how is that benefiting you?

Frivolous, or obvious questions in our live chat were distracting support agents all day. AD helps deflect those since their questions are usually so straightforward.

Our Support agents spend about half as much time talking to live chats - and usually now that's with real customers or likely buyers who have deep questions. Review collected by and hosted on G2.com.

Hannah G.

Customer Success Supervisor

Computer Software

Mid-Market (51-1000 emp.)

2/2/2017

"Promising new company and technology working out some kinks. "

2.5/5

What do you like best about AnswerDash?

I really enjoy that you can populate so much information, that customers have the ability to ask questions and that you can taylor make questions for certain products or features. The more knowledge and resources you can place on the website for customer the better. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable about the product yet. Review collected by and hosted on G2.com.

Suraj Kumar D.

Senior Engineer

Enterprise (> 1000 emp.)

2/13/2017

"Just PUMP in some effort to get the Best result."

4/5

What do you like best about AnswerDash?

The way to adopt to the changes that are coming in the market , and quickly coming up with new features that are recommended.

But the best part is it can solve the problem of Q and A with the self care portal and hence it worth every penny. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

It is robust enough to adapt the changes but a long way to go to become the number one in the market. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerDash:

I ll recommend the product once my problems are solved.

LOL just kidding.

I would say if you want to save time, money ,manpower and fatigue just go for it. Review collected by and hosted on G2.com.

What problems is AnswerDash solving and how is that benefiting you?

We wanted to implement something to reduce the number of calls to the call centre. And human working our to something which is more productive then attending calls and replying to Customers, who just want answers to their queries which can be automated and the answers are already available, but just needed to be given to a smart system which can interpret the question and give the answers to the desired question. Review collected by and hosted on G2.com.

ankit k.

Technical Lead

Enterprise (> 1000 emp.)

2/13/2017

"Something that every Customer Facing Company should have"

4.5/5

What do you like best about AnswerDash?

This is one of the best achievement of machine learning and AI.

It is So cleaver I would say in picking up the queries that really astonish me.

It is one of the best chat bots available in the market. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

The implementation is still not very mature, It has a room for development.

And specially the exact point when the human should interact is not very clear. Review collected by and hosted on G2.com.

Hanumantha Rao B.

Senior Site Reliability Engineer

Small-Business (50 or fewer emp.)

2/9/2017

"I cannot write exactly because i personally did not used it"

5/5

What do you like best about AnswerDash?

I liked the way it used Facebook Bot to interact with the customers. And the instant Answering Q&A engine embedded right into the Website. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

I felt not only for Facebook Messager but this kind of Instant Bot messaging should be available for customers who are seeing the website as well. Review collected by and hosted on G2.com.

Beth H.

Director Product Management

Automotive

Enterprise (> 1000 emp.)

2/8/2017

"Helpful content for our customers "

4/5

What do you like best about AnswerDash?

very easy front end tool to add content to our site and see the questions that customers are asking. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

It's truly hard to know the incremental lift we are getting from Answerdash. I'd like a way to be able to a/b test it within the tool to see the true lift. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

2/7/2017

"Helpful to customers and easy to use"

4/5

What do you like best about AnswerDash?

I like that customers can self serve on the web pages where Answerdash is installed and that the software is easy to use on the back end. Review collected by and hosted on G2.com.

What do you dislike about AnswerDash?

I have no dislikes of AnswerDash, I've never seen a product like it. Review collected by and hosted on G2.com.