AnswerConnect Reviews & Provider Details

Name: AnswerConnect
Rating: 4.5 (24 reviews)

Voted the #1 Answering Service in 2026 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

Seller

AnswerConnect

Discussions

AnswerConnect Community

Languages Supported

English, Spanish

Services Offered

24/7 Call Answering, Custom Scripting, Appointment Scheduling, Live Chat Support, Lead Capture

Locations Serviced

Canada, United Kingdom, United States

Overview by

Shahzeb Husain

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User Insights

Average based on 24 real user reviews.

G2 reviews are authentic and verified.

Here's how.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

10/8/2026

"Responsive Team and a Great Call Monitoring Dashboard"

5/5

What do you like best about AnswerConnect?

They are very responsive and have a great dashboard for monitoring calls. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

They are very persistent in following up with you about pending issues, but I usually need to be followed up with anyway. Review collected by and hosted on G2.com.

Kate J.

Head of Talent Acquisition

Staffing and Recruiting

Small-Business (50 or fewer emp.)

9/17/2025

"A Seamless Extension of our Team"

5/5

What do you like best about AnswerConnect?

The platform is super user friendly and reliable, it helps us stay connected with our clients and applicants 24/7 without missing a beat. It's a massive relief knowing that our calls are being handled professionally after hours and when we're busy with someone in person. Also the service is super flexible allowing us to scale up or down depending on our scheduling needs! Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

I can't really think about anything we dislike. I just wish I had learned about them sooner! Review collected by and hosted on G2.com.

Recommendations to others considering AnswerConnect:

I would recommend them to other businesses who are always trying to do more in less time or who are trying to appear to be larger than they are while they are growing. They've helped us scale throughout our high growth periods and are now part of our overall everyday strategy. They really take the time to try to understand our specific needs and offer ideas on how we can use their tools to multiply ourselves. Review collected by and hosted on G2.com.

What problems is AnswerConnect solving and how is that benefiting you?

As a Staffing Agency, every call represents a potential candidate or client opportunity. With AnswerConnect we never have to worry about missing an opportunity again! Their team is professional, reliable, and consistently ensures all of our calls are answered 24/7 after hours and while we are helping people in person. Review collected by and hosted on G2.com.

Hayden S.

Director of Marketing

Mid-Market (51-1000 emp.)

12/16/2025

"Effortless Process Makes Everything Easy"

5/5

What do you like best about AnswerConnect?

The ease and process! The team is great to work with - ESPECIALLY KRISTA!!!!!! She is my GIRL! Seriously my COO and I have loved working with her. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

Sometimes some of the agents are hard to hear Review collected by and hosted on G2.com.

Recommendations to others considering AnswerConnect:

NA Review collected by and hosted on G2.com.

What problems is AnswerConnect solving and how is that benefiting you?

We previously had our internal accounting team managing incoming calls and routing them to the appropriate SSS personnel — but that process wasn’t as effective as we needed it to be. We saw an opportunity to improve efficiency by implementing AnswerConnect, and it’s already helping drive more closed business! Review collected by and hosted on G2.com.

Matt L.

sales director

Small-Business (50 or fewer emp.)

8/27/2024

"Absolute disaster and huge regrets to use this company"

0/5

What do you like best about AnswerConnect?

People in the customer service are nice but it seems that this company cannot control their own system :( Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

This service is absolute disaster, wish to never work with them Review collected by and hosted on G2.com.

Abednigo O.

Team Lead IT SUPPORT SERVICES

Enterprise (> 1000 emp.)

10/4/2023

"Customer experience"

5/5

What do you like best about AnswerConnect?

Their availability at all times on multiple channels like phones and emails. They are very organized. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

Really they are so good that I struggle to pick a hole in their operations. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerConnect:

I recommend Answer Connect especially if your objective is to cut down on employee cost and automate your contact center. Review collected by and hosted on G2.com.

What problems is AnswerConnect solving and how is that benefiting you?

Answer Connect is helping my company to manage the large influx of calls we receive from our customers effectively without human intervention. The virtual receptionist screens callers and provides responses to questions asked by callers on our behalf. They book appointments and take feedback on our behalf. This has greatly enhanced our productivity and effectiveness as a company. Review collected by and hosted on G2.com.

Manish A.

Enterprise (> 1000 emp.)

10/15/2023

"Exemplary customer service that goes extra mile"

5/5

What do you like best about AnswerConnect?

Exceptional customer service and consistently prompt response to inquiries. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

The product is a complete package, nothing missing from the product. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/29/2023

"Helped us improve efficiency by limiting our call time"

3.5/5

What do you like best about AnswerConnect?

Agents are great for the most part, I also like being able to go back to call records and history if needed. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

Not all agents / reps are as friendly / knowledgeable as expected. Some don't follow the script / attitude is not up to par. Review collected by and hosted on G2.com.

Gustavo G.

Small-Business (50 or fewer emp.)

5/9/2023

"Best choice we made!"

5/5

What do you like best about AnswerConnect?

Willingness to help you get your scripts the way you need them to be for your business. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

I don't really have anything negative to say Review collected by and hosted on G2.com.

Recommendations to others considering AnswerConnect:

Go for it. I always recommended to any friend or people I meet that need help with answering their phones. Review collected by and hosted on G2.com.

What problems is AnswerConnect solving and how is that benefiting you?

Great way to make your business sound professional and free yourself from answering phones. Everything gets recorded, they are always willing to help you improve and overall best choice we made. Review collected by and hosted on G2.com.

Ashton H.

Operations Manager

Small-Business (50 or fewer emp.)

3/15/2022

"Solid, Reliable and Friendly Service"

5/5

Describe the project or task AnswerConnect helped with:

AnswerConnect has been with our company since its inception. They continue to provide around-the-clock services to our staff and our clientele. They are resourceful, thorough, and consistent. I have used many answering services in my time as an Administrator and Manager, but the product and service they provide far outweighs what I have experienced with others. We have never had an issue, and every interaction I have had with team members has been super pleasant! When you pair this with the cost, it isn't difficult to see how superior AnswerConnect is compared to similar services! We plan on being partners for years to come! Thank you, AnswerConnect! Review collected by and hosted on G2.com.

What do you like best about AnswerConnect?

Their reliability and consistency. They provide a service and have yet to let us down. They have an excellent, easy-to-use platform, as well as an app- which makes my life easier. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

The only "pitfall" I can say is that we don't have as many unanswered calls as their lowest tiered plan- but the lack of issues and reliability makes up for this tenfold. Review collected by and hosted on G2.com.

Recommendations to others considering AnswerConnect:

If you need a consistent and PLEASANT answering service look no further. The setup process is clean, concise and thorough. You get to modify prompts to fit YOUR company and YOUR needs, which is pretty awesome. We have NEVER had a complaint from a patient about the service they receive when speaking to an AnswerConnect agent, and that has been a singular experience in and of itself. Also, you can't beat the price. Review collected by and hosted on G2.com.

What problems is AnswerConnect solving and how is that benefiting you?

We never miss a call. We work in the healthcare field, and understand how frustrating it can be to have an emergency and not hear from your provider promptly. AnswerConnect has helped us from falling into the "abandoned patient" category. Review collected by and hosted on G2.com.

Lisa M.

Medical Director/Medical Provider

Small-Business (50 or fewer emp.)

2/10/2022

"Excellent Customer Service Every Time"

5/5

Describe the project or task AnswerConnect helped with:

I needed our front desk team in the Philippines to take calls on the computer system instead of a physical phone. Answer Connect made it possible to do that, plus they tested it out before I left the call. They also set up the company's computer voice messaging system (because I didn't want to use my voice). They configured everything in a fantastic amount of time, were super professional, and listened to what I wanted. This was an effortless set up and not complex at all. I understood everything they were doing, and they showed me other free options I was not even aware of. LOVE IT! Review collected by and hosted on G2.com.

What do you like best about AnswerConnect?

The response/turn around time, the professionalism, and how detailed they were. Review collected by and hosted on G2.com.

What do you dislike about AnswerConnect?

I wished I had known about the many features and options they had from when I first signed on with them. Review collected by and hosted on G2.com.

What problems is AnswerConnect solving and how is that benefiting you?

My problem was solved. I wanted a company that had multiple options to help with more efficient and effective of employing faster or simpler working methods: Review collected by and hosted on G2.com.