It’s a service that feels genuinely tailored to my business needs. There are a few areas that could still be improved, but overall I’m satisfied, and I especially want to highlight how great the customer support has been.

We integrated anny into my website using the widget. Even though there are still some bugs, the support team has been willing to help and work through them with us. I also haven’t had any performance issues with the basic functions.

That said, I do find the pricing for online payments high. In my opinion, the 5% + 0.40 fee is simply too much across every payment method, and it would be much better if the fee were reduced proportionally. I also haven’t used the AI functions yet, aside from the customer service AI robot. Review collected by and hosted on G2.com.

Some functions are good, but they should be defined a bit more thoughtfully so that each function makes more sense and feels clearer to use. Review collected by and hosted on G2.com.

Quick and uncomplicated help, along with good navigation. The AI bot is quite helpful and promptly forwards questions to support when needed. You don't have to spend much time with the AI to get assistance. The whole system is reliable. Review collected by and hosted on G2.com.

Sometimes there are errors in invoice creation; the final amount is occasionally shown as 0.01 € higher. Additionally, it sometimes happens that the items in the invoice draft get mixed up, requiring manual correction afterward. At first glance, the system can seem a bit overwhelming, especially for someone who has never worked with CRM systems before. Review collected by and hosted on G2.com.

3D Map is really good. I would like to see it even more gamificated and easier for people to check in. maybe sending message through the app such as "coffee break?" and check yourself in at kitchen. Review collected by and hosted on G2.com.

The overall design, colors, fonts are not good for today's aesthetic progress I guess. It works but it might be more bolt-minimal and easy to see. Review collected by and hosted on G2.com.

The best is that we can lower resources at any moment. Also we like the part of the Subscriptions and memberships. Another point is the easy to book for the customers, no sign up needed. The part of the chat support is super helpful, they have an AI that helps you out with basic guidelines. Review collected by and hosted on G2.com.

The worst part is that they don't manage Reports and give you monthly or yearly information about it. Also, it lacks a better Discount Code system or referral programs. Review collected by and hosted on G2.com.

I really appreciate that anny provides a strong support option. Usually, when I have a question, it just takes about an hour until my question is answered. I love anny for the customer support and the nice people who constantly answer questions and really want to give you a solution. I also appreciate that there are some calls you can have for about twenty minutes for free. That's really nice and shows the support is real, making things work even though getting started isn’t easy. Review collected by and hosted on G2.com.

I would love to have better communication options directly with my customers. The broadcast and email options are okay-ish, but I feel there's room for improvement, especially with direct messages. My business lives from me nurturing my community which is not really possible through anny. The broadcast feature feels a little behind compared to other services. Also, the initial setup of Anny wasn't easy for me, as someone without an IT background. It was kinda complicated, even though I appreciated the onboarding calls. It's challenging to learn everything in one call and then remember it all later. Review collected by and hosted on G2.com.

The integrated booking website being visually appealing and updating in real time with new updates Review collected by and hosted on G2.com.

The Urban Sports integration is built too complicated, especially since you have to overcomplicate your resources to be able to connect it properly to Urban Sports Club.

Also creating new classes is overcomplicated. Review collected by and hosted on G2.com.

Very intuitive and versatile, great support Review collected by and hosted on G2.com.

The only thing I miss so far are dependent fields, so that, for example, a specific field appears in the booking form only when a checkbox is clicked Review collected by and hosted on G2.com.

I like anny's design a lot; it's very pretty and sleek. I also appreciate its functionality and practicality. The customization options it offers with different schedules and times are great. It's very helpful to be able to send different prices flexibly for different times and also for different rooms. Review collected by and hosted on G2.com.

Honestly, it's a little bit on the pricier side, and a couple of times, I have had issues with synchronization with my Google Calendar which was very annoying. There was definitely a learning curve. It was relatively complicated to understand how it works, just because of all the different features that are available. Review collected by and hosted on G2.com.

I really like Anny because of its simplicity and flexibility. It brings structure to our workflows without needing a steep learning curve, helping teams adopt it quickly. I appreciate the centralized workflow management, which makes it easy to track requests, tasks, and approvals all in one place. The platform offers clear visibility and accountability, letting everyone know who owns what and the current status. I also value its customizable workflows, which allow us to adapt Anny to our specific business processes. The reduction in manual effort, with minimized follow-ups and less reliance on email, is another aspect I enjoy. Additionally, its user-friendly interface makes the tool easy to use with minimal training. Review collected by and hosted on G2.com.

While Anny is effective overall, there are a few areas where it could be improved: Limited advanced reporting and analytics: More detailed dashboards and customizable reports would help teams gain deeper insights into workflow performance. Integrations with other tools: Native integrations with popular platforms (such as project management, CRM, or collaboration tools) could be expanded to reduce manual work. Customization depth: While workflows are configurable, some advanced customization options may require additional flexibility. Notification controls: More granular notification settings would help users better manage alerts and avoid notification fatigue. UI enhancements: The interface is clean, but small usability and visual improvements could further enhance the user experience. Review collected by and hosted on G2.com.

We use Anny as a library to organize training sessions and manage bookings – and we are consistently impressed. The user interface is clearly structured, easy to understand, and so intuitive that both our team and our users quickly find their way around. The excellent support is particularly noteworthy: inquiries are answered quickly, friendly, and competently. Additionally, Anny offers many helpful explanations and guides on the content, which significantly eases the work. Overall, a thoroughly successful solution that we can recommend without reservation. Review collected by and hosted on G2.com.

What could be a barrier is the need to create additional user groups and set up an individual account. However, we do not see this as a major problem. Review collected by and hosted on G2.com.