Consulting Services for Amazon Connect

West Monroe Partners (WMP) is a business and technology consulting firm specializing in Mergers & Acquisitions, Customer Experience, Technology, and Digital services for organizations in the Healthcare & Life Sciences, Financial Services, Private Equity, Energy & Utilities, Manufacture & Distribution, and Retail industries. Our team of more than 950 professionals is comprised of an uncommon blend of business consultants and deep technologists who partner with dynamic organizations to reimagine, build, and operate their businesses at peak performance. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. For more information, visit https://www.westmonroepartners.com.

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Appirio, a Wipro Company, develops modern business applications for enterprise companies and delivers the tools they need to attract top talent, boost collaboration, and deliver exceptional customer experiences. Our experience-led strategy focuses on the four pillars of success: implementation success, user success, operational success, and financial success to close the value gap and to ensure customers realize the full value of their technology investments. Appirio, founded in 2006, is a global strategic partner of Salesforce and long-time Google partner who has helped over 3,000 enterprises adopt effective cloud-based solutions across industries, including Healthcare & Life Sciences, Banking, Higher Education, Manufacturing, and Retail. We are invested in building industry-focused accelerators that improve time to value and are repeatedly recognized as a key partner in innovation by Salesforce and among the best places to work across the globe.

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Ynpact is a specialized AWS consulting partner dedicated to accelerating business performance through tailored cloud solutions. Established in 2017, Ynpact focuses on designing, implementing, and managing AWS-based infrastructures, enabling organizations to transition seamlessly to the cloud. With a commitment to innovation and operational excellence, Ynpact empowers clients to enhance their digital capabilities and achieve scalable, secure, and efficient cloud environments. Key Features and Functionality: - AWS Cloud Solutions: Expertise in crafting customized AWS cloud infrastructures, including both native and hybrid architectures, to meet diverse business needs. - Well-Architected Reviews (WAR: Certified to conduct comprehensive assessments of workloads based on AWS's five pillars: operational excellence, security, reliability, performance efficiency, and cost optimization. - Amazon Connect Integration: Recognized as the first French AWS partner certified under the Service Delivery Program for Amazon Connect, demonstrating proficiency in deploying AWS's cloud-based contact center solutions. - DevOps and Migration Services: Assistance in migrating services to AWS, evolving DevOps cultures, and implementing infrastructure-as-code practices for efficient and repeatable deployments. - Security and Compliance: Implementation of enhanced security measures, such as connecting to EC2 instances via AWS Systems Manager (SSM, eliminating the need for bastion hosts and reducing exposure to the public internet. Primary Value and Solutions Provided: Ynpact addresses the challenges organizations face in adopting and optimizing cloud technologies by offering expert guidance and implementation services. By leveraging Ynpact's expertise, businesses can achieve: - Accelerated Cloud Adoption: Streamlined migration processes and tailored solutions facilitate a smooth transition to AWS, reducing downtime and operational risks. - Enhanced Security Posture: Utilization of AWS best practices and tools ensures robust security frameworks, protecting sensitive data and maintaining compliance standards. - Operational Efficiency: Implementation of DevOps methodologies and infrastructure-as-code practices leads to faster deployments, improved collaboration, and reduced operational overhead. - Scalability and Performance: Designing architectures that are both scalable and reliable enables businesses to handle varying workloads and traffic spikes effectively. Through its comprehensive suite of services, Ynpact empowers organizations to harness the full potential of AWS cloud solutions, driving innovation and achieving sustainable growth.

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Zerviz is a leading Latin American company specializing in digital transformation and customer experience solutions. Established in 2017, Zerviz has rapidly expanded its presence to over 16 countries, including Mexico, Colombia, the United States, Peru, and Chile. The company offers a comprehensive suite of services designed to optimize customer interactions through advanced technologies and strategic partnerships with global leaders such as Zendesk, Five9, AWS, RedHat, and OutSystems. Key Features and Functionality: - Cloud Contact Center Solutions: Zerviz provides cloud-based contact center services that enable businesses to deliver seamless, omnichannel customer support across web, video, live chat, email, social media, and voice calls. These solutions include intelligent routing, voice-enabled self-service, CRM integration, and real-time analytics to enhance customer engagement and operational efficiency. - Omnichannel CRM Integration: The company offers omnichannel CRM solutions that unify customer interactions across various platforms, ensuring a consistent and personalized experience. This integration allows for better tracking of customer journeys and more effective management of customer relationships. - Artificial Intelligence and Automation: Zerviz leverages AI and automation technologies to streamline customer service processes, including virtual assistants and predictive analytics, to anticipate customer needs and provide proactive support. - Cloud Migration and Modernization: As an AWS partner, Zerviz assists organizations in migrating their traditional data center environments to robust cloud-based solutions, offering services such as development, database administration, and workshops to support cloud adoption and modernization. Primary Value and Solutions for Users: Zerviz addresses the critical need for businesses to enhance their customer experience by providing integrated, technology-driven solutions that improve customer engagement, operational efficiency, and scalability. By offering cloud-based contact center services, omnichannel CRM integration, and AI-driven automation, Zerviz enables organizations to deliver personalized, efficient, and responsive customer support. Their expertise in cloud migration and modernization further empowers businesses to adopt flexible and innovative technologies, ensuring they remain competitive in a rapidly evolving digital landscape.

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