Consulting Services for Amazon Connect

CloudCookies is a specialized provider of cloud-based contact center solutions, focusing on seamless migration to Amazon Connect and delivering comprehensive 24/7 support services. As an AWS Advanced Tier Partner, CloudCookies assists organizations across various industries—including healthcare, financial services, retail, logistics, education, nonprofit, and the public sector—in modernizing their customer engagement platforms with minimal disruption. Key Features and Functionality: - Amazon Connect Migration Accelerator: Facilitates rapid and secure migration from legacy contact center platforms to Amazon Connect. Services include instance setup, contact flow and IVR migration, third-party and CRM system integrations, user and permission configuration, data migration, agent and supervisor training, user acceptance testing, and post-migration optimization. - Enhanced Support Services: Provides 24/7/365 technical and business support for Amazon Connect environments and integrated AI agents. This encompasses unlimited technical requests, root cause analysis, configuration assistance, environmental troubleshooting, AI bot optimization, architectural guidance, change management support, and collaboration with third-party systems. Primary Value and Solutions Provided: CloudCookies addresses the complexities associated with transitioning to and operating within Amazon Connect by offering structured migration services and continuous support. Their solutions ensure minimal downtime during migration, enhance operational resilience, and optimize contact center performance. By leveraging AWS-native services such as Amazon Lex, AWS Lambda, Amazon S3, Amazon CloudWatch, and Contact Lens for Amazon Connect, CloudCookies enables organizations to achieve scalable, secure, and innovative customer engagement platforms.

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CloudHesive is a cloud solutions consulting and managed services provider with a focus on security, reliability, availability and scalability. Our experienced cloud engineers help clients reduce their operating costs and increase productivity while improving their cloud security posture by migrating and securing mission-critical workloads on to Amazon Web Service (AWS) and other cloud partners.

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CloudWave CXPlus is a comprehensive cloud-based contact center solution designed to provide small and medium-sized businesses (SMBs with enterprise-grade technology without the burden of upfront costs. Leveraging the power of Amazon Web Services (AWS), CXPlus offers a suite of pre-configured packages that can be deployed rapidly, enabling businesses to enhance their customer experience efficiently. Key Features and Functionality: - Call Distribution: Efficiently routes incoming calls to the appropriate agents, ensuring prompt customer service. - Chat Channels: Supports multiple communication channels, including web chat, to engage customers on their preferred platforms. - Interactive Voice Response (IVR System: Automates call handling with customizable menus, allowing customers to self-serve or be directed to the right department. - Flow Management: Manages the customer journey through the contact center, optimizing processes and improving satisfaction. - Skills-Based Routing: Assigns calls to agents based on their expertise, enhancing the quality of support provided. - Agent Presence: Monitors agent availability in real-time, facilitating efficient workforce management. - Auto Attendant: Provides automated greetings and menu options to guide callers effectively. - Dashboards: Offers real-time analytics and reporting tools to monitor performance and make data-driven decisions. - Call Reason Codes: Categorizes calls for better analysis and understanding of customer interactions. - Address Book: Maintains a centralized directory of contacts for quick access and streamlined communication. Primary Value and Solutions Provided: CXPlus addresses the challenges SMBs face in adopting advanced contact center technologies by offering a cost-effective, scalable, and easy-to-implement solution. With fixed-price packages and no upfront costs, businesses can access a world-class contact center platform that integrates seamlessly with existing systems and scales according to their needs. The inclusion of AWS technologies ensures access to cutting-edge features like artificial intelligence (AI, machine learning (ML, and sentiment analysis, empowering businesses to deliver exceptional customer experiences and stay competitive in a dynamic market.

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Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.

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Consegna, now part of CyberCX, is a premier cloud services provider specializing in Amazon Web Services solutions. Established in 2016, Consegna has a strong presence across Auckland, Wellington, and Christchurch in New Zealand. The company has been recognized as AWS Services Partner of the Year in New Zealand for two consecutive years and achieved AWS Premier Partner status in 2020. Key Features and Functionality: - AWS Specialization: Expertise in AWS services, including migrations, DevOps, and digital workplace transformations. - Certified Professionals: A team of AWS-certified datacenter and cloud specialists dedicated to assisting clients on their cloud journey. - Comprehensive Services: Offerings encompass technical architecture, design, build, and operational elements of AWS products and services. - Proven Methodologies: Utilization of established frameworks for IT Service Management , DevOps foundations, organizational alignment, and change management during cloud transitions. Primary Value and Solutions: Consegna enhances business capabilities and drives commercial efficiencies by facilitating secure and sustainable cloud adoption. By leveraging AWS technologies, Consegna enables organizations to innovate, scale, and optimize their operations, ensuring a seamless transition to the cloud while maintaining high availability and security standards.

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The stakes are higher & the pace is faster. CTG’s Digital Transformation Solutions help you achieve the business outcomes you need to compete in today’s market.Digital transformation is not keeping up with the pace of business change. At CTG, we don’t just deliver digital transformation—we deliver Transformation Accelerated.

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Devoteam A Cloud is a dedicated business unit within Devoteam, an AWS Premier Consulting Partner, specializing in accelerating cloud adoption and leveraging the full potential of Amazon Web Services . With over 600 AWS certifications and four AWS competencies, Devoteam A Cloud offers comprehensive services to modernize infrastructure, data, and applications, enabling businesses to innovate and operate efficiently in the cloud. Key Features and Functionality: - Cloud Migration: Facilitates the seamless transition of operations and practices to the AWS cloud, laying a solid foundation for digital transformation. - Cloud Managed Services: Provides end-to-end management of cloud environments, ensuring operational excellence through automation and AI-driven solutions. - Data & Machine Learning: Leverages AWS capabilities to transform data insights into predictive models, empowering businesses to make impactful decisions. - DevOps Integration: Embeds DevOps practices and AWS tooling to enhance service delivery speed and agility, enabling rapid response to customer needs. - Security and Compliance: Implements robust security measures and compliance frameworks to protect data and ensure adherence to industry standards. Primary Value and Solutions: Devoteam A Cloud empowers businesses to harness the full potential of AWS by providing expert guidance and support throughout their cloud journey. By modernizing infrastructure and applications, implementing data-driven strategies, and integrating DevOps practices, clients can achieve increased agility, scalability, and cost efficiency. The comprehensive suite of services addresses challenges such as operational complexity, security, and compliance, enabling organizations to focus on innovation and delivering value to their customers.

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DFX5 is an AWS Advanced Partner specializing in cloud governance, migrations, customer engagement, digital commerce, security, and artificial intelligence. They offer a range of services designed to help organizations transition to and optimize their operations within the AWS cloud environment. Key Features and Functionality: - Cloud Governance: DFX5 provides strategies and frameworks to manage cloud resources effectively, ensuring compliance and operational efficiency. - Migrations: They facilitate seamless migration of on-premises applications and databases to AWS, minimizing downtime and ensuring data integrity. - Customer Engagement: DFX5 enhances customer interactions through modernized contact centers and AI-driven virtual assistants. - Digital Commerce: They develop and implement e-commerce solutions tailored to business needs, leveraging AWS services for scalability and performance. - Security: DFX5 conducts comprehensive security assessments to identify vulnerabilities and implement robust security measures aligned with AWS best practices. - Artificial Intelligence: They offer AI-powered solutions, including fraud detection systems and generative AI workshops, to drive innovation and efficiency. Primary Value and Solutions: DFX5 empowers organizations to harness the full potential of AWS by providing expert guidance and tailored solutions across various domains. Their services address critical business challenges such as: - Risk Mitigation: Through security assessments and compliance alignment, DFX5 helps organizations identify and mitigate potential risks, ensuring data protection and regulatory adherence. - Operational Efficiency: By modernizing infrastructure and automating processes with AI, they enhance operational workflows, leading to increased productivity and cost savings. - Customer Experience Enhancement: DFX5's customer engagement solutions, including virtual assistants and contact center modernization, improve customer interactions and satisfaction. Overall, DFX5 delivers comprehensive services that enable businesses to transition to the cloud confidently, optimize their operations, and drive innovation through advanced technologies.

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Digital Space Cloud Services Limited is a leading technology platform and cloud-first solutions provider dedicated to enabling change for customers through tailored digital solutions that improve workflow and accelerate growth. With over 20 years of experience, Digital Space offers a comprehensive suite of services, including managed cloud services, connectivity, and security solutions, all designed to help organizations transform at pace. Key Features and Functionality: - Managed Cloud Services: Digital Space provides flexible, scalable, and resilient cloud solutions, including private, public, and hybrid cloud options, tailored to meet diverse business needs. - Connectivity Solutions: Ensuring businesses remain connected, Digital Space offers robust networking services that support distributed teams and IoT solutions, enhancing operational efficiency. - Security Services: With a strong emphasis on security, Digital Space delivers services that keep vital operations, data, and information safe and compliant 24/7. - Unified Communications and Collaboration : The company offers Cloud Contact, a UC&C service hosted on a UK-owned private cloud, integrating voice, video, messaging, and collaboration tools to enhance customer service and increase revenue. Primary Value and Solutions for Users: Digital Space empowers organizations to modernize their operations by providing secure, connected cloud managed services. By leveraging their expertise, businesses can achieve greater agility, scalability, and cost efficiency, enabling them to innovate faster and maintain a competitive edge in a rapidly evolving digital landscape. The company's tailored solutions address specific business challenges, improve workflow, and accelerate growth, ensuring that clients can operate and transform at pace.

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DrVoIP home of the Dextr.cloud Agent Dashboard for AWS Connect.

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