---
title: Cloudwave Reviews
meta_title: 'Cloudwave Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cloudwave works for a business like yours.
date_modified: '2026-04-02'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Cloudwave Reviews
**Vendor:** CloudWave Customer Experience Experts  
**Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services)
## About Cloudwave
CloudWave CXPlus is a comprehensive cloud-based contact center solution designed to provide small and medium-sized businesses (SMBs with enterprise-grade technology without the burden of upfront costs. Leveraging the power of Amazon Web Services (AWS), CXPlus offers a suite of pre-configured packages that can be deployed rapidly, enabling businesses to enhance their customer experience efficiently. Key Features and Functionality: - Call Distribution: Efficiently routes incoming calls to the appropriate agents, ensuring prompt customer service. - Chat Channels: Supports multiple communication channels, including web chat, to engage customers on their preferred platforms. - Interactive Voice Response (IVR System: Automates call handling with customizable menus, allowing customers to self-serve or be directed to the right department. - Flow Management: Manages the customer journey through the contact center, optimizing processes and improving satisfaction. - Skills-Based Routing: Assigns calls to agents based on their expertise, enhancing the quality of support provided. - Agent Presence: Monitors agent availability in real-time, facilitating efficient workforce management. - Auto Attendant: Provides automated greetings and menu options to guide callers effectively. - Dashboards: Offers real-time analytics and reporting tools to monitor performance and make data-driven decisions. - Call Reason Codes: Categorizes calls for better analysis and understanding of customer interactions. - Address Book: Maintains a centralized directory of contacts for quick access and streamlined communication. Primary Value and Solutions Provided: CXPlus addresses the challenges SMBs face in adopting advanced contact center technologies by offering a cost-effective, scalable, and easy-to-implement solution. With fixed-price packages and no upfront costs, businesses can access a world-class contact center platform that integrates seamlessly with existing systems and scales according to their needs. The inclusion of AWS technologies ensures access to cutting-edge features like artificial intelligence (AI, machine learning (ML, and sentiment analysis, empowering businesses to deliver exceptional customer experiences and stay competitive in a dynamic market.






- [View Cloudwave pricing details and edition comparison](https://www.g2.com/products/cloudwave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+02%3A34%3A52+-0500&secure%5Bsession_id%5D=63f12024-c8ec-47db-8f49-4c978a403908&secure%5Btoken%5D=5927ce5cd5d62220e1de32ed9363b1ee8ac1d85d0341e61c2fbc59dc20b81efe&format=llm_user)

## Cloudwave Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

## Top Cloudwave Alternatives
  - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews)
  - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews)
  - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) - 4.8/5.0 (69 reviews)