Consulting Services for Amazon Connect

Acqueon Technologies, Inc. offers a comprehensive Revenue Execution Platform designed to optimize outbound operations for sales, service, and collections. This unified platform supports all phases of the revenue continuum, from initial sales to customer retention, proactive service, and collections. By leveraging AI and analytics, Acqueon enhances agent productivity, increases right-party contacts, and ensures compliance, enabling businesses to maximize their revenue generation and recovery efforts. Key Features and Functionality: - Omnichannel Campaigns: Orchestrates outreach across voice and digital channels, allowing businesses to connect with customers through their preferred communication methods. - AI and Analytics: Utilizes artificial intelligence to maximize right-party contacts and optimize agent performance, leading to improved engagement rates. - Compliance Management: Ensures adherence to industry regulations such as TCPA, DNC, FDCPA, GDPR, and CCPA, reducing the risk of regulatory violations. - Unified Data Model: Integrates data from CRMs, EHRs, databases, and contact centers to build comprehensive customer profiles, enhancing personalized engagement strategies. - Role-Based Workspaces: Provides tailored interfaces for sellers, collectors, and healthcare professionals, enabling them to efficiently manage customer interactions. Primary Value and Solutions: Acqueon's platform addresses the challenges B2C enterprises face in effectively engaging consumers to drive revenue generation and recovery. By offering intelligent omnichannel campaigns, workflow automation, and predictive analytics, Acqueon empowers businesses to: - Enhance Agent Productivity: Equips agents with tools and insights to make the most of their time connecting with customers, leading to increased efficiency. - Improve Customer Engagement: Delivers personalized and timely interactions across multiple channels, fostering stronger customer relationships and higher engagement rates. - Ensure Regulatory Compliance: Provides built-in compliance features that monitor communications in real-time, mitigating the risk of regulatory violations. - Optimize Revenue Outcomes: Supports proactive revenue generation, collections, and customer service initiatives, resulting in consistent improvements in revenue generation and recovery. By integrating seamlessly with existing contact center software and systems of record, Acqueon's Revenue Execution Platform enables businesses to transform their contact centers into revenue-generating customer engagement hubs.

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Alscient provides design and delivers cloud technology solutions to business

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apser provides Cloud Solutions (acting as a MSP - Managed Service Provider) and Cloud Professional Services

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AR advanced technology, Inc. is a Japanese IT company specializing in digital transformation (DX solutions that leverage cloud technology, data analytics, and artificial intelligence (AI. Established in 2010 and headquartered in Shibuya, Tokyo, the company offers a comprehensive suite of services designed to support businesses in their digital initiatives. With a team of approximately 600 employees, AR advanced technology provides end-to-end solutions, from consulting and system development to implementation and ongoing support. Key Features and Functionality: - Cloud Utilization Support: Services like cnaris assist businesses in effectively adopting and managing cloud technologies. - Data and AI Services: Dataris offers support for data analytics and AI integration, enabling data-driven decision-making. - Contact Center Solutions: Mieta provides analysis and management tools for cloud-based contact centers. - AI-Powered Tools: The LOOGUE series includes multi-engine AI solutions addressing various corporate operational challenges, such as LOOGUE deepdoc for internal AI file searches and LOOGUE FAQ for AI-driven chatbots. - File Management: ZiDOMA offers integrated management solutions for file servers. - Comprehensive IT Services: The company delivers a range of services, including IT organization DX readiness assessments, digital transformation project support, contact center system optimization, AWS/cloud implementation support, billing and operation monitoring, in-house production support, advanced design development, and UI/UX design services. Primary Value and Solutions Provided: AR advanced technology, Inc. addresses the growing need for businesses to undergo digital transformation by offering tailored solutions that integrate cloud computing, data analytics, and AI. Their services enable organizations to enhance operational efficiency, improve customer engagement, and make informed decisions based on data insights. By providing end-to-end support—from initial consulting to system implementation and maintenance—the company ensures a seamless transition for businesses aiming to modernize their operations and stay competitive in the digital era.

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Aspen Technologies Group LLC is a cloud services company specializing in delivering advanced contact center solutions. By leveraging cutting-edge technologies, Aspen assists businesses in rapidly deploying customer experience solutions that traditionally required extensive timelines, now achievable within weeks. Their approach emphasizes agility and efficiency, enabling enterprises to seamlessly integrate new cloud technologies, automate processes to enhance operational efficiency, and utilize vertical data to make systems more intelligent. This methodology ensures that businesses can evolve swiftly and effectively in today's dynamic market landscape. Key Features and Functionality: - CX Consulting: Expert guidance to optimize customer experience strategies. - Amazon Connect Deployments: Implementation of Amazon's cloud-based contact center service. - Enhanced Care Support: Ongoing support operations to maintain and improve contact center performance. - Integration with Leading Platforms: Seamless integration with platforms such as NetSuite, Salesforce, and Genesys. - AWS AI & Machine Learning: Utilization of AWS's AI and machine learning capabilities to enhance contact center functionalities. Primary Value and Solutions Provided: Aspen Technologies Group LLC addresses the challenges businesses face in adopting and integrating cloud-based contact center solutions. By offering rapid deployment services, they significantly reduce the time and complexity associated with traditional contact center integrations. Their expertise in automation and data intelligence empowers businesses to enhance operational efficiency, improve customer interactions, and stay competitive in a rapidly evolving digital environment.

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Atos International SAS is a French multinational information technology service and consulting company headquartered in Bezons, France. Specializing in digital transformation, Atos offers a comprehensive suite of services, including cloud computing, cybersecurity, big data analytics, and unified communications. With a global presence, Atos serves diverse industries such as public sector and defense, manufacturing, financial services, telecom, media, energy, retail, transportation, and healthcare. Key Features and Functionality: - Cloud and Infrastructure Services: Atos provides hybrid cloud platforms, enterprise application operations, intelligent networks, and modern IT infrastructure solutions. - Digital Business Platforms: The company offers platforms that support digital transformation initiatives, enabling businesses to innovate and adapt to changing market demands. - Cybersecurity Solutions: Atos delivers comprehensive security services, including advanced computing, digital security, and AI-driven vulnerability management, ensuring robust protection against cyber threats. - Big Data Analytics: The company specializes in big data services, offering solutions that help organizations harness and analyze large datasets for informed decision-making. - Unified Communications: Atos provides unified communication and collaboration tools, enhancing connectivity and productivity within organizations. Primary Value and Solutions for Users: Atos International SAS empowers organizations to navigate their digital transformation journeys by offering tailored IT solutions that address complex challenges. By integrating advanced technologies such as cloud computing, cybersecurity, and big data analytics, Atos enables businesses to enhance operational efficiency, secure their digital assets, and drive innovation. Their comprehensive service portfolio ensures that clients can adapt to evolving market conditions, improve customer experiences, and achieve sustainable growth.

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Avran is a specialized cloud technology consultancy dedicated to transforming customer service operations through innovative, cloud-based solutions. As an AWS Service Delivery Partner, Avran possesses deep technical expertise and a proven track record in delivering Amazon Connect services, enabling clients to transition from legacy on-premises systems to feature-rich, scalable cloud contact centers. Key Features and Functionality: - Amazon Connect Implementation: Design and deployment of comprehensive cloud contact centers utilizing Amazon Connect, offering omnichannel communication capabilities. - CRM Integration: Seamless integration with leading CRM platforms such as Salesforce and ServiceNow, enhancing customer relationship management and streamlining workflows. - AI and Automation: Development of sophisticated voice and chatbots using Amazon Lex, enabling automated customer interactions and self-service options. - Secure Payment Solutions: Implementation of PCI DSS-compliant payment systems, ensuring secure transactions through technologies like DTMF masking. - Advanced Analytics: Utilization of tools like Contact Lens for real-time transcription and speech analysis, providing insights into customer sentiment and compliance. Primary Value and Solutions Provided: Avran empowers organizations to enhance their customer service strategies by leveraging cloud technologies, resulting in: - Improved Customer Experience: Delivering a unified omnichannel experience that increases customer satisfaction and loyalty. - Operational Efficiency: Reducing response times, agent workload, and system downtime through automation and optimized workflows. - Cost Reduction: Lowering operational costs by transitioning to scalable, pay-as-you-go cloud solutions. - Data Security: Ensuring compliance with industry standards like PCI DSS, safeguarding sensitive customer information. By partnering with Avran, businesses can confidently navigate the complexities of digital transformation, achieving a robust and future-proof customer service infrastructure.

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Beijing Yun Shi Shu Ju Technology Co., Ltd. is a company specializing in AWS Consulting Services. They offer expertise in Amazon Connect, providing solutions that enhance customer engagement and streamline communication processes. Their services are designed to help businesses effectively implement and manage AWS technologies, ensuring optimal performance and scalability. Key Features and Functionality: - AWS Consulting Services: Expert guidance on implementing and managing AWS solutions tailored to business needs. - Amazon Connect Expertise: Specialized support in deploying and optimizing Amazon Connect for improved customer interactions. Primary Value and Solutions: Beijing Yun Shi Shu Ju Technology Co., Ltd. addresses the challenges businesses face in adopting and managing AWS technologies. By offering specialized consulting services and expertise in Amazon Connect, they enable organizations to enhance their customer engagement strategies and achieve efficient, scalable cloud solutions.

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BizCloud Experts is an IT consulting company that helps clients understand and maximize their Digital Transformation [DX] initiatives while leveraging the cloud. We help businesses in the areas of Social, Mobile, Analytics and Cloud (SMAC).

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BrantTel Networks helps businesses leverage communications technology to increase collaboration, engagement, and growth.

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