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ACTIVEWorks Endurance Reviews & Product Details

For running, walking, cycling, triathlon, and all other endurance events. Our online race registration and marketing solutions help you get more participants, manage your events easily, and build a strong brand. You’ll get the best, easiest technology (including mobile) and dedicated support.

Seller

Global Payments

Discussions

ACTIVEWorks Endurance Community

Languages Supported

English

Overview by

Leslie Stonestreet

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ACTIVEWorks Endurance Media

ACTIVEWorks Endurance Demo - Manage Participants

Track and manage all participants from a single, integrated CRM.

ACTIVEWorks Endurance Demo - Registration

Increase registrations with our mobile friendly forms.

ACTIVEWorks Endurance Demo - Mobile App for Check-Ins

Make race day check-in a breeze with our mobile app.

ACTIVEWorks Endurance Demo - Timing & Results

Easily share results and integrate with your timing hardware with ACTIVE Timing.

ACTIVEWorks Endurance Reviews (7)

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Krystal D.

Owner

Small-Business (50 or fewer emp.)

12/12/2019

"Great for scaling growing business and also great for new event directors"

5/5

What do you like best about ACTIVEWorks Endurance?

The most helpful feature of Active Network is the company has a full suite of product tools to take registrations, manage registrations, communicate with customers and increase sales. These tools include excellent CRM, mobile customer app, mobile check in app for your staff, volunteer management, charity engagement, customer data and variety of reporting data. Active rolls out regular updates of their products. Every few weeks or so, I'm notified of new tools or improvements to their existing tools and how it will benefit my company. I also love that my account rep shares with me how best to implement these frequent improvements but learns how it can uniquely benefit my individual organization. Review collected by and hosted on G2.com.

What do you dislike about ACTIVEWorks Endurance?

Compared with similar companies there is nothing that I dislike. In the past, I communicated with my account rep my wish list of how some of the tools could be improved. I was surprised to find out they were actually listening. A few weeks or a couple of months later my account rep would notify that the improvement I mentioned would be available in the next update. Sometimes, when I would share these comments my account rep would share with me that the company was already working on implenting the same idea. It's great knowing that Active is frequently improving their services. Review collected by and hosted on G2.com.

Recommendations to others considering ACTIVEWorks Endurance:

Contact Active so an account rep can walk you through all the tools that are available and the benefits and features of their products. After learning of the variety and depth of Active's tools, and how they can help grow your business, it would be hard to find another company that offered this vast amount of services. Review collected by and hosted on G2.com.

What problems is ACTIVEWorks Endurance solving and how is that benefiting you?

Managing communication with my customers is the biggest problem that Active resolves. I don't need a third party to send event related emails, sales emails...or track the efficiency of those messages. Organizations that use Active no longer have to pay for third party CRM tools like Constant Contact, Zoho, Mailchimp, Salesdesk, Hubspot or similar.

Also, I don't need a third party app provider because of Active's Experience App product. I can list my event's info to help my customers conveniently locate it in their phone on race day and help prospective customers find my event through searching the experience app.

Tracking daily and weekly registrations and revenue is a breeze. This allows me to easily see how effective my marketing is. I can quickly line up the time frame of my ad campaign, sales email or social media posts with the corresponding dates of my event's registrations to see how successful the marketing was at that time. There's no need pull up and customize reports (although I still can if I like) because the information lives on your Active dashboard.

In conclusion, the way Active has solved these problems has saved a considerable amount of time and expenses. Review collected by and hosted on G2.com.

Jon C.

Director, HR Technology & Payroll

Small-Business (50 or fewer emp.)

12/12/2019

"Great Registration System for Participants and Volunteers"

5/5

What do you like best about ACTIVEWorks Endurance?

The ease of use as a Ride Director was very important to me. I wanted my experience to be intuitive and easy, but I also needed my participants to be able to quickly register without trouble. I also wanted a system that would allow me to send out mass emails, run my volunteer registration and also use on-site check in. Review collected by and hosted on G2.com.

What do you dislike about ACTIVEWorks Endurance?

The mailing lists for mass email communications is poor. You cannot delete or edit lists once you create them, and it's very bothersome trying to remember what list you used for what reason. I also wish that the system had volunteer check in capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering ACTIVEWorks Endurance:

Spend some time really learning about the system and it's capabilities with your implementation consultant.. not just the sales team. Test, test and test! I also find it helpful to build the shell of the next event after the end of the current one.. that way you can make changes while the registration process is still fresh in your mind. For me, I only hold annual events and it's helpful to do it and let it sit rather than trying to remember. Review collected by and hosted on G2.com.

What problems is ACTIVEWorks Endurance solving and how is that benefiting you?

I was able to efficiently check in my participants without having to deal with paper, eliminated a manual volunteer registration process. Review collected by and hosted on G2.com.

Response from Katelin Keeling of ACTIVEWorks Endurance

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Hi Jonathan!

All of us at ACTIVE truly appreciate you for taking the time to leave a review and share your honest feedback. It's customers like you that empower us to continue innovating and perfecting our product. I have shared your feedback on email list edits and expanding our check-in capabilities to include volunteers with our product team. I’m glad that ACTIVEWorks Endurance has helped to make registration and event day more efficient for you, and I hope we continue to do so as we expand and grow the product.

Best Wishes,

Katelin Keeling, Product Marketer

David C.

Small-Business (50 or fewer emp.)

12/11/2019

"Helps us to assist our clients reach their goals!"

5/5

What do you like best about ACTIVEWorks Endurance?

The robust features of the platform for both registration and marketing! Additionally the various newsletters and weekly event announcements really make a difference in our registration. Review collected by and hosted on G2.com.

What do you dislike about ACTIVEWorks Endurance?

Sometimes features are rolled out and we do not know they are available. Review collected by and hosted on G2.com.

Recommendations to others considering ACTIVEWorks Endurance:

Consider Active, this organization has decades of innovative leadership in online registration and event marketing. Review collected by and hosted on G2.com.

What problems is ACTIVEWorks Endurance solving and how is that benefiting you?

We really love the email marketing tool. Our ability to build professional quality emails to market our events using ActiveWorks saves us a lot of money as we do not have to subscribe to an outside services. Review collected by and hosted on G2.com.

Jamie S.

Race Director - Morgantown Marathon

Small-Business (50 or fewer emp.)

12/17/2019

"Active Review"

4.5/5

What do you like best about ACTIVEWorks Endurance?

Anytime I have needed support they have been quick to answer and resolve any issues that have come up. Suggestions that have been made have been implemented relatively quickly as well Review collected by and hosted on G2.com.

What do you dislike about ACTIVEWorks Endurance?

It almost seems like you're signing up for a magazine subscription when you register for a race. most runners want to provide their name birthday and shirt size and it seems like you are applying for a job with the FBI at times although it has gotten simpler Review collected by and hosted on G2.com.

Chris L.

Owner

Small-Business (50 or fewer emp.)

12/17/2019

"Consistent Payments Without Fail"

4.5/5

What do you like best about ACTIVEWorks Endurance?

Payments have arrived every 2 weeks for the last 20 years, like clockwork. Review collected by and hosted on G2.com.

What do you dislike about ACTIVEWorks Endurance?

Email module is a tad clunky and limited Review collected by and hosted on G2.com.

Recommendations to others considering ACTIVEWorks Endurance:

3rd Party on-line registration providers have come and gone in my 20 years in the industry, but not Active.com. Beware of 3rd party on-line registration providers who are not very well established. Review collected by and hosted on G2.com.

What problems is ACTIVEWorks Endurance solving and how is that benefiting you?

On-line registration is easy to set up and later download. Review collected by and hosted on G2.com.

Verified User in Sports

Small-Business (50 or fewer emp.)

12/11/2019

"runningnerds review"

4.5/5

What do you like best about ACTIVEWorks Endurance?

familiar. Easy to set up an event. Customer service is fast. Review collected by and hosted on G2.com.

What do you dislike about ACTIVEWorks Endurance?

Dashboard does not give demographics. Does not allow $0 transfers so creates a lot of emails from customers about the process. Participant download does not eliminate cancellations. Review collected by and hosted on G2.com.

Recommendations to others considering ACTIVEWorks Endurance:

Be sure to learn all of the available tools that come with the platform and utilize them. Review collected by and hosted on G2.com.

What problems is ACTIVEWorks Endurance solving and how is that benefiting you?

Easy place to direct customers to sign up for events. Collecting funds and getting paid every 2 weeks. Review collected by and hosted on G2.com.

Response from Katelin Keeling of ACTIVEWorks Endurance

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Hi There!

Thank you for taking the time to share your feedback with us! I have shared your concerns about transfers, participant downloads and dashboard demographics with our product team. We are always looking for new ways to improve and greatly appreciate any recommendations you provide. I’m glad to hear that you have found success and ease when setting up your event and engaging our customer service team. I hope as our product improves and grows that your concerns are addressed and perfected. In the meantime, check out our monthly ACTIVEWorks PowerUp newsletter for product and feature updates & releases – maybe you will see some of your suggestions listed! If you don’t currently receive the PowerUp, be sure to email Leslie Stonestreet (Leslie.Stonestreet@activenetwork.com) so you can be added to the distro list!

Best Wishes,

Katelin Keeling, Product Marketer