Acqueon Reviews & Product Details

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

Seller

Acqueon Technologies Inc.

Discussions

Acqueon Community

Languages Supported

German, English, French, Italian, Japanese, Spanish

Solution Type

All-in-One

Overview by

Lisa McDermott

Value at a Glance

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

17 months

View More Pricing Information

Top-Rated Alternatives

Five9 Intelligent Cloud Contact Center Platform

4.2/5(650)

View All Alternatives

User Insights

Average based on 73 real user reviews.

Implementation Time

7 months

Perceived Cost

$$$$$

Acqueon Integrations

(7)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

Originally submitted 9/30/2021

"Managing automated messaging"

4.5/5

What do you like best about Acqueon?

I like the ability to edit or customize campaigns using the interface. I can adjust campaigns and create new ones without weeks of meetings for development and implementation. They also are very responsive when support is needed. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Nothing comes to mind at this time. If you have user suggestions, they are often reviewed and included in a future release. Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

We use Acqueon to manage campaigns across the ambulatory network. Prior to its implementation, we did not have a platform for sending out automated messaging or campaigns. Patients are used to receiving messages from other business settings so adding this service is a plus to patient experience. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

3/31/2022

"Virgin Media LCM Upgrade"

5/5

What do you like best about Acqueon?

It just works and is easy to use. Very good interface. Logical. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

No, the product has everything we need to help run our Cisco dialler. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/23/2021

"Customer implementation going well"

3.5/5

What do you like best about Acqueon?

Team is experienced and on top of customer needs. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Not a criticism to the product or process but it does take time to implement well. Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

The Epic Screen Pop gadget / Web-Services will leverage customers existing Cisco Finesse and Epic implementations to provide screen pop functionality into the customer’s Epic environment. It does this by sending collected information about the caller to Epic to retrieve matching patient data that will appear in the requested activity window of the agent desktop.

When a contact center agent accepts a call and the call data is delivered to the Finesse agent desktop, the Epic Screen Pop gadget submits a web service request to the Receive Communication web service, which is part of the Contact Center API on Epic Interconnect, the Epic web services interface. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

1/11/2022

"Feedback for AEC - Maersk Line"

5/5

What do you like best about Acqueon?

The team has been always prompt and supportive whenever we needed their assistance Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

So far, there hasn't been any incident where I felt some kind of support was missing from Acqueon Team. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/10/2022

"The complete Outbound solution for Cisco"

5/5

What do you like best about Acqueon?

The team is highly professional and they made the solution what we were exactly looking for. Especially implementation engineer Nithya has done a wonderful job. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Noticed limitation when it comes to integrating with 2-way SMS system. Gateway based SMS system requires customization for integration. Review collected by and hosted on G2.com.

Manuel C.

Project Manager and Afiansys's partner

Mid-Market (51-1000 emp.)

3/15/2022

"Very positive"

4.5/5

What do you like best about Acqueon?

Efficient and productive technicians always available Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

I did not find any objection to Acqueon's work Review collected by and hosted on G2.com.

Jamin H.

Director IT - Communication Services

Enterprise (> 1000 emp.)

11/30/2021

"Acqueon Dialer Review"

4/5

What do you like best about Acqueon?

Customer Service. Ability to take cell phones out of the automatic dialer. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Lack of customization. While Acqueon is capable of potentially modifying to fit a customers specific needs the out of the box customization was not where we hoped it would be. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

Originally submitted 10/15/2021

"Illinois Tollway - Director, Toll Initiatives"

5/5

What do you like best about Acqueon?

The work performed and the team that explained the new processes and reports. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Nothing at this point. Things are running smoothly. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/30/2022

"Very Responsive and Knowledgeable Implementation team"

3.5/5

What do you like best about Acqueon?

Quick implementation and campaign set up, clean agents test desktop, easy integration with Twilio. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

Reporting is not as robust as other tools.

Roles and permissions are a little clumsy. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

10/22/2021

"Business requirements gathering was difficult, but build was great!"

4/5

What do you like best about Acqueon?

The build team was willing to go above and beyond to help us troubleshoot issues and get the solution in market. Review collected by and hosted on G2.com.

What do you dislike about Acqueon?

We had a hard time during business requirements gathering - I think that if Acqueon added a BA resource instead of sales it would be very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Acqueon:

The system does require a deep level of understanding how the backend works, so having an internal developer that can work in partnership with the Acqueon folks was incredibly helpful for us. Review collected by and hosted on G2.com.

What problems is Acqueon solving and how is that benefiting you?

We had to transition off of a legacy application to an enterprise solution that fit well with the rest of our technical stack for patient engagement. It's been great so far! Review collected by and hosted on G2.com.

Questions about Acqueon? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

17 months

Average Discount

16%

View More Pricing Information

Acqueon Features

Calling

Record Calls

Generate Location

Call Types

Contacts

Personalization

Insights

Notes

Daily Summary

Dialing Options

Preview Dialing

Progressive Dialing

View More Features

Categories on G2

Outbound Call Tracking Auto Dialer Call Center Infrastructure (CCI)

Proactive Notification Call Compliance

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Acqueon Reviews & Product Details

Profile Status

Value at a Glance

Time to Implement

Return on Investment

Top-Rated Alternatives

User Insights

Acqueon Integrations

Acqueon Reviews (73)

Acqueon Reviews (73)

What do users say?

Pros & Cons

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Questions about Acqueon? Ask real users or explore answers from the community

Pricing Insights

Time to Implement

Return on Investment

Average Discount

Acqueon Features

Categories on G2

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