The G2 on accessiBe

accessiBe Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find accessiBe to be incredibly straightforward to use, with easy installation and excellent support enhancing their experience. (220 mentions)

Users appreciate the extremely responsive customer support that enhances the installation experience and accessibility services. (142 mentions)

Users rave about the easy setup of accessiBe, highlighting quick installation and seamless integration with platforms like Shopify. (136 mentions)

Users value the easy installation and legal compliance of accessiBe, enhancing website accessibility for diverse audiences. (133 mentions)

Users value the peace of mind provided by accessiBe, ensuring ADA compliance and accessibility for all users. (124 mentions)

Users find the pricing of accessiBe to be expensive, raising concerns about its value for low-traffic sites. (83 mentions)

Users note a lack of clarity regarding AccessiBe's features and how to effectively improve alt text. (35 mentions)

Users face pricing issues with accessiBe, noting high costs and lack of flexibility for partners and multiple subdomains. (35 mentions)

Users find the missing features in accessiBe limiting, especially for startups needing more support and guidance. (21 mentions)

Users highlight serious accessibility issues with accessiBe, risking non-compliance and potential legal repercussions for websites. (20 mentions)

5 Pros or Advantages of accessiBe

1. Ease of Use

Users find accessiBe to be incredibly straightforward to use, with easy installation and excellent support enhancing their experience.

See 220 mentions

See Related User Reviews

Jean Paul H.

Small-Business (50 or fewer emp.)

5.0/5

"Well designed and easy to implement"

What do you like about accessiBe?

It's incredibly straightforward for us to present and re-market this tool to our clients. The agency even provides a price reduction, allowing us the

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Accessibility made Easy"

What do you like about accessiBe?

Accessibe was easy to install, quick to implement, and has taken away our fear of ADA lawsuits. The Accessibe team was super responsive and easy to wo

2. Customer Support

Users appreciate the extremely responsive customer support that enhances the installation experience and accessibility services.

See 142 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Incredible customer service & easy installation"

What do you like about accessiBe?

The technology is so easy to install and provides such an incredible service to a wide population, making our content more accessible. Customer suppor

Marisa P.

Mid-Market (51-1000 emp.)

5.0/5

"East WordPress Plugin Installation"

What do you like about accessiBe?

Customer Service is very nice and understanding and worked with our team to get the best rate possible! Installation for WordPress plugin was fast and

3. Easy Setup

Users rave about the easy setup of accessiBe, highlighting quick installation and seamless integration with platforms like Shopify.

See 136 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seamless installation, worry-free results"

What do you like about accessiBe?

I chose accessiBe because it seems like the front-runner in its industry. The seamless integration with Shopify paired with Brett's genuine and knowle

Alexander S.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform"

What do you like about accessiBe?

Easy to install, takes minutes to be up and running

4. Accessibility Features

Users value the easy installation and legal compliance of accessiBe, enhancing website accessibility for diverse audiences.

See 133 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Incredible customer service & easy installation"

What do you like about accessiBe?

The technology is so easy to install and provides such an incredible service to a wide population, making our content more accessible. Customer suppor

Maya N.

Small-Business (50 or fewer emp.)

4.5/5

"Accessibe provides a reliable, super easy to install solution for accessibility compliancy"

What do you like about accessiBe?

I appreciate the ease of installation for myself and my clients, and the ease of mind knowing that their site is legally compliant and accessible for

5. ADA Compliance

Users value the peace of mind provided by accessiBe, ensuring ADA compliance and accessibility for all users.

See 124 mentions

See Related User Reviews

Patrick W.

Small-Business (50 or fewer emp.)

5.0/5

"Great Online Accesibility Solution For My Web Design Clients And Me"

What do you like about accessiBe?

I love that I don't have to worry about the disabled not being able to access my clients' websites. Accessibility is a growing issue with great big p

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Accessibility made Easy"

What do you like about accessiBe?

Accessibe was easy to install, quick to implement, and has taken away our fear of ADA lawsuits. The Accessibe team was super responsive and easy to wo

5 Cons or Disadvantages of accessiBe

1. Expensive

Users find the pricing of accessiBe to be expensive, raising concerns about its value for low-traffic sites.

See 83 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Accessibility made Easy"

What do you dislike about accessiBe?

I find it's a bit expensive, but will hopefully prove that the expense is worthwhile.

Noa W.

Small-Business (50 or fewer emp.)

4.5/5

"Quick set up, easy integration, intuitive platform. We no longer have any accessibility issues!"

What do you dislike about accessiBe?

Price is a little high, other than that no issues

2. Lack of Clarity

Users note a lack of clarity regarding AccessiBe's features and how to effectively improve alt text.

See 35 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"AccessiBe is a great company with amazing customer service!"

What do you dislike about accessiBe?

The only thing that I would criticize about AccessiBe would be that I feel like they aren't insanely straightforward with what their product does from

Laurie D.

Mid-Market (51-1000 emp.)

5.0/5

"Hands down, the best product to create a more accessible website."

What do you dislike about accessiBe?

I couldn't find information on how they help with alt text on images or how I can improve the alt text myself on my website.

3. Pricing Issues

Users face pricing issues with accessiBe, noting high costs and lack of flexibility for partners and multiple subdomains.

See 35 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good Site Overlay Alternative"

What do you dislike about accessiBe?

Although they say they charge based on how many links your website has, they charge per URL and there isn't any room for context. Even if you are stil

David F.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless compliance"

What do you dislike about accessiBe?

I'd have to say the overall pricing architecture for major partners. I understand 20% as an agency but needing to have much more margin space with par

4. Missing Features

Users find the missing features in accessiBe limiting, especially for startups needing more support and guidance.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Balancing Creativity and Accessibility"

What do you dislike about accessiBe?

I wouldn’t say I dislike anything about the platform, but I do see opportunities for it to go even further. As a designer, it would be incredibly help

Kiar O.

Small-Business (50 or fewer emp.)

5.0/5

"Great service to get ADA compliance for my client's websites"

What do you dislike about accessiBe?

I wish there was a lower cost /limited features version for startup businesses.

5. Accessibility Issues

Users highlight serious accessibility issues with accessiBe, risking non-compliance and potential legal repercussions for websites.

See 20 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Extremely easy option for clients"

What do you dislike about accessiBe?

I initially had a small issue with my clients accessibility icon disappearing but it was due to their trial expiring and them adding a payment method

David F.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent stop-gap solution for web accessibility"

What do you dislike about accessiBe?

Their higher tier pricing is 3x as expensive, which many websites will fall into (1,001 to 10,0000 web pages). Also, the AccessWidget only enacts comp

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Melinda A.

Marketing Manager

Small-Business (50 or fewer emp.)

3/10/2025

"accessiBe is a must"

5/5

What do you like best about accessiBe?

We suggest that all of our clients use accessiBe. We love that it is easy to install, integrate, and brand for our clients. Whether it is us taking this on for clients or them doing it themselves, in today's web presence, we feel this is an essential part of their website. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

In the future, I would like to see a side tab option as some sites have chats or other features at the bottom, and a tab version would be a clean look for the site. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

We greatly appreciate the time you took to share your feedback with us Melinda! I will be passing along your suggestion for additional installation options for accessWidget, I definitely understand your concerns there. Thank you for being a champion for accessibility and inclusivity for your clients, we are happy to have you with us!

Kelly M.

National Marketing Manager

Enterprise (> 1000 emp.)

10/10/2025

"New Account"

5/5

What do you like best about accessiBe?

Customer Service is amazing, complete top-notch service Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

I don't have any concerns at this time. If any arise, I would update my review. Review collected by and hosted on G2.com.

Gretchan P.

Marketing Manager

Small-Business (50 or fewer emp.)

7/21/2025

"Love Love Love!"

5/5

What do you like best about accessiBe?

It is so easy to use and the product sells itself. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

The monthly audit list for the site is a little long to read through. Review collected by and hosted on G2.com.

Kirby M.

VP Digital Marketing

Small-Business (50 or fewer emp.)

7/16/2025

"Great, Honest, Works"

5/5

What do you like best about accessiBe?

I can rest easy knowing I am covered and compatible. It took no time to bring my site up to speed. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

It relies on overlays and JavaScript, which can be unreliable and may not fully comply with WCAG standards. Review collected by and hosted on G2.com.

Philippe M.

Marketing Manager

Small-Business (50 or fewer emp.)

12/6/2024

"Super easy set up, great customer service, off-the-shelf solutions that are quick to implement"

4.5/5

What do you like best about accessiBe?

The setup was a breeze, and their customer service is always on point. Plus, their solutions are ready to go right out of the box, so I can implement them in a snap. It's the total package - easy setup, great support, and solutions that just work. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

I did find that getting the hang of customizing it swiftly took a bit of trial and error at first. It's not that it's difficult, but there's a learning curve to figuring out how to tweak things efficiently. Once I got past that initial hurdle though, I was able to make it work just the way I wanted. So while the customization is powerful, it might not be quite as quick to get into right off the bat as the core setup process. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for sharing your review with us Philippe! We're thrilled to hear that you had a great experience with an easy set up and great support from our team here. I will definitely pass along your feedback regarding customization options. And if you ever need additional support please always feel free to reach out to our support team via live chat on our website or via email to support@accessibe.com

Jenna D.

Director of Information Technology

Mid-Market (51-1000 emp.)

10/28/2025

"Director of Technology"

5/5

What do you like best about accessiBe?

We are new to accessiBe, expiereince has been positive so far with implementation. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

Nothing negative to add about using accessiBe, all good interactions Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

8/6/2025

"Widget is a very good tool"

3.5/5

What do you like best about accessiBe?

From the few experience using AccessiBe, the widget functionality proved to be a good tool to make your website accessible while we work on the background toward that goal. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

Widget can sometimes break some areas os the page, but accessiBe team is being very open to fix the issues on the widget. Thanks for that! Review collected by and hosted on G2.com.

Joe M.

CSM

Small-Business (50 or fewer emp.)

9/18/2025

"Great product and team!"

5/5

What do you like best about accessiBe?

The product is very simple to use and works as it should. The team is also very responsive to help out with any issues. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

I don't have anything that I can say that I dislike. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

10/13/2025

"Works Great"

5/5

What do you like best about accessiBe?

Very easy to integrate, user-friendly interface. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

Nothing, it has worked great so far. No complaints. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/7/2025

"How AccessiBe has helped me over the years"

4.5/5

What do you like best about accessiBe?

The monthly audits, they come in handy and I dont have to always scan all my websites to see which ones are ADA compliant. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

I think it should say on the dashboards upfront if it is 100% compliant or if it has any failed elements in the report. I need to go in and check always to make sure its a 100% compliant. Also, it would be great to have the reports I approve sent to client is bulk with my Brand's Branding on those emails and my email if possible. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for sharing your experience with us! I will certainly pass along your feedback internally in regards to the dashboard and branding for emailed audits. We're so happy to hear that accesiBe has been an asset to you over the years, thank you for choosing accessiBe!