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Spidergap Reviews & Product Details

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Spidergap Reviews (2)

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Spidergap Reviews (2)

4.5
2 reviews
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A
Verified User
Owner
Small-Business (50 or fewer emp.)
5/5

Having used the platform extensively, this reviewer finds it logical and intuitive, making it easy to navigate. The software fell short of replicating their exact survey needs, but it came close.

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Summarized using AI
BA
Bilawal A.
Senior Manager Sales
Internet
Mid-Market (51-1000 emp.)
"Gives an Excellent 360 Degree Feedback"
4/5
What do you like best about Spidergap?

The email templates are easy to edit, aand so is issuing emails with links to the questionnaire, assessment and reminders. I even like the reports features. They are clear and informative. The summary information at the front and the detailed scores later, is an excellent format as a report. This software is very easy to use and the registration isn't even long. The support team is also very responsive and professional. Set up was easy and it takes minutes to get a questionnaire ready. Review collected by and hosted on G2.com.

What do you dislike about Spidergap?

I believe the templates need to be a bit more streamlined. I would really like to see more question examples and matrix type things for an answer. Along with this, there are alot of features on the interface which I don't use which I think is redundant (at least for me). This might not be a con but I thought of mentioning it. Review collected by and hosted on G2.com.

Response from Ryan Messner of Spidergap

Hi Bilawal, thank you for taking the time to write this detailed review of your experience with Spidergap!

We're thrilled to hear that Spidergap's ease of use, clear reports, and responsive support team met your needs for 360-degree feedback. We appreciate your feedback on streamlining templates, adding more question examples, and your thoughts on the interface.

We're always working to improve our platform, and we've made several updates since your review. Our current version of Spidergap features an even more intuitive interface and offers a wider variety of question types and templating options, ensuring a smoother user experience.

Thank you again for your insightful review; your feedback is valuable to us. If you have any additional suggestions or comments, please know that we stand ready to assist you.

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