QuestionPro Reviews & Product Details

QuestionPro is very easy to navigate and allows for quick data feedback. Review collected by and hosted on G2.com.

I have not experienced any down side to using QuestionPro. Review collected by and hosted on G2.com.

QuestionPro has a robust set of question types and other tools for creating surveys. The survey builder is intuitive and fast - less pop-up windows and steps to create and edit questions. Review collected by and hosted on G2.com.

The reporting function is also robust - almost to a point where it's not as intuitive for the average user (vs a researcher). Review collected by and hosted on G2.com.

I like that they have folders and that we can tag our reviews. Both make it easier to stay organized. Review collected by and hosted on G2.com.

I don't like that you can't sort your tagged comments by the tag. It would be nice to be able to click them and have it filter to the comments by have this tag. It's also an inconvenient system. Sometimes I'll make changes or edits to the style of the text, but then it will reset them and mess up the formatting afterwards. I usually have to make those changes two or three times so that they stick. Also, the themes are unwieldy to create and use.. I'd also like it if the dashboards we share could allow viewers to make their own basic filters so teams don't need to request those from us. Review collected by and hosted on G2.com.

We use QuestionPro to power patient-centered research at OurBrainBank, and it’s been an excellent platform for building complex, user-friendly surveys. The advanced survey logic, branching, multimedia support, and customization options make it easy to create a seamless experience for participants while collecting high-quality data. The reporting and export features also make it straightforward to prepare datasets for scientific analysis. As a nonprofit, the nonprofit program has been incredibly valuable because it gives us access to robust research tools that would otherwise be out of reach, allowing us to focus more of our resources on advancing glioblastoma research. Review collected by and hosted on G2.com.

One area I’d love to see improved is survey migration. It would be helpful if organizations using the nonprofit plan had access to migration tools or a simpler way to import surveys from other platforms. Rebuilding complex surveys manually can take significant time. Aside from that, QuestionPro has been a powerful and flexible platform for our research. Review collected by and hosted on G2.com.

As a Compliance Records Coordinator at a small legal services firm in the US, my daily work centers on confidential document governance, internal compliance auditing, and gathering structured feedback for our firm’s internal process reviews and client service quality checks. Working in legal services, every piece of data we collect has to be traceable, standardized, and fully compliant with privacy rules and bar association requirements. Before using QuestionPro, I relied on basic forms and manual spreadsheets to collect internal audit feedback, staff compliance reviews, and client service input. It was messy, unstructured, and incredibly time-consuming to organize and validate every response. What I love most about QuestionPro is how it lets me build fully customized, audit-ready data collection workflows that fit legal compliance work perfectly, without any complicated setup.

What stands out to me compared to other survey tools is the strict data structuring and response validation features. Legal compliance work cannot have incomplete, inconsistent, or unregulated data. QuestionPro lets me lock required fields, set standardized response formats, and categorize every submission by case type, department, or audit cycle. This level of control ensures every piece of feedback and audit record we collect is uniform, traceable, and ready for internal or external review.

I have a perfect real-world example from our mid-year firm compliance audit. Earlier this year, we needed to conduct a company-wide internal review of confidential document handling procedures across all staff members. The goal was to identify weakpoints in our file archiving, client data storage, and encrypted sharing practices to update our firm’s governance policy. In the past, I would have used generic Google Forms and spent days cleaning up inconsistent answers, missing entries, and uncategorized responses before compiling the audit report.

This time, I built a dedicated compliance audit questionnaire in QuestionPro tailored specifically for legal document management. I added mandatory compliance-focused questions, dropdown categorizations for different document types, and structured rating scales for security protocol adherence. I distributed it firm-wide, collected all staff submissions automatically, and used the built-in reporting tools to instantly spot recurring gaps, like inconsistent file naming protocols and delayed archive logging.

The structured data I pulled directly from QuestionPro allowed me to compile a clean, fully referenced audit report in half the usual time. Every response was timestamped and organized, which made our policy updates far more accurate and credible.

On top of that, I really appreciate its secure data storage and export functionality. Since we handle sensitive legal operational data, I need full control over data retention and file exports. QuestionPro lets me export clean, organized datasets for our official compliance archives while maintaining full privacy standards, which aligns perfectly with our firm’s governance rules and cross-state client data requirements. Review collected by and hosted on G2.com.

The biggest pain point for our legal team is the rigid and incomplete third-party integration capabilities. Our daily compliance work relies heavily on encrypted Excel audit logs and our internal legal record management system to store, classify, and archive all assessment data long-term. QuestionPro has no reliable automated integration with these essential tools. Unlike professional compliance platforms that support one-click data sync, every survey result, staff attestation record and compliance assessment form has to be manually exported, reformatted, and imported into our internal filing system. Earlier this year, when conducting our quarterly confidential file management compliance assessment, manual data migration caused formatting errors in over thirty survey entries. I had to cross-verify and correct every single record one by one, which took nearly an entire workday and delayed our quarterly compliance filing deadline.

Beyond integrations, the platform’s overall performance is unstable when handling our standardized legal compliance surveys. Most of our firm’s audit questionnaires contain multiple mandatory fields, conditional logic rules, and formal attestation modules to meet bar association record standards. When these multi-page, rule-heavy surveys are in use, the platform often lags during response filtering, data sorting and report generation. At times, saved survey data fails to load properly, and I’ve encountered occasional data caching issues that make it hard to confirm real-time submission statuses. This lack of stability is risky for legal compliance work, as we require 100% accurate, traceable audit records with zero data loss or error.

Lastly, the onboarding resources and customer support are extremely generalized and not adapted for legal and compliance scenarios. All official guides, video tutorials and help center content focus purely on commercial market research and customer satisfaction surveys. There is zero guidance for building compliance attestation forms, setting up audit traceability logs, or configuring privacy-compliant data collection for legal firms. When I needed to set up conditional mandatory fields for staff policy confirmation to meet bar association requirements, I could not find any relevant documentation. I reached out to customer support for help, but the response was generic and failed to provide targeted configuration solutions for legal compliance use cases, forcing me to test settings repeatedly on my own and slowing down our workflow optimization progress. Review collected by and hosted on G2.com.

The advanced survey logic, branching, multimedia support, and customization options make it easy to create a seamless experience for participants while collecting high-quality data. The reporting and export features also make it straightforward to prepare datasets for scientific analysis. As a nonprofit, the nonprofit program has been incredibly valuable because it gives us access to robust research tools that would otherwise be out of reach Review collected by and hosted on G2.com.

The only thing I dislike is the fact that their representative feels the need to email me every hour . I have received 23 emails in a 25 hour period Review collected by and hosted on G2.com.

Question Pro has been a great partner for our team. We switched this year after a terrible experience with a competitor (Qualtrics), and it has made a real difference in our research agenda.

With Question Pro, we have easy access to our support team, they respond quickly, and it’s simple to jump on a call when needed. When we need extra help, they promptly run it up the line to confirm what we have access to or what the cost would be. Instead of being constantly sold to or pushed to involve our C-suite executives, we’re able to work as true partners with their team. When something in the UI needs improvement, they pass it along to their engineering team for us.

Overall, they’re truly a partner in our research, which is especially important for our small internal team of two. Review collected by and hosted on G2.com.

My main frustration with Question Pro is the amount of time it takes to build surveys and then double-check that all the logic is set up correctly within the platform. They’ve recently launched an AI survey builder, which does help speed things up, but it can still feel like a time sink. That said, this isn’t unique to QP—we ran into the same issue with Qualtrics in the past, too. Review collected by and hosted on G2.com.

It has a solid and easy-to-use interface, and it's also simple to set up surveys that allow for obtaining important metrics. Users comment that it's easy to answer surveys there on the platform. The prices are similar to other platforms, which helps it to be used in different environments. It also integrates well with different devices, both mobile and PC. Its straightforward performance makes it an easy tool to carry and process in our company. The technical support is accessible and fast, providing a very good experience. Review collected by and hosted on G2.com.

In the use of AI, they must improve more, as we have not noticed significant improvement or innovation in AI that allows us to have a more effective and unique tool. Therefore, they must improve their Artificial Intelligence to compete with other tools. Review collected by and hosted on G2.com.

I think QuestionPro is a great survey tool for following up on events and tracking our progress with students who attend our program every month. I love using it because it's simple and easy for creating surveys that achieve the outcomes we want. The functionality of building surveys is outstanding, and the data analytics are helpful, allowing me to look at the big picture or drill down into responses. QuestionPro also gives us the opportunity to ask both simple questions and more detailed ones, and the initial setup was very easy for our team. Review collected by and hosted on G2.com.

Nothing comes to mind. Review collected by and hosted on G2.com.

I am a big fan of how easy it is to generate and maintain survey. Variety of Question types and customizable question feature have been useful when I collect structured feedback. Reporting and analytics features can be very handy to review survey response and get meaningful trend. Review collected by and hosted on G2.com.

There's a fair few features on the platform, so some of the more in-depth settings can take a little bit of getting used to. The UI also feels a little busy at times when configuring some of the more in-depth survey settings. Review collected by and hosted on G2.com.