# QuestionPro vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive drag-and-drop interface and clean design. One user mentioned, "I find SurveyMonkey easy to use," which reflects the overall sentiment of its straightforward setup process.
- **Users say** that QuestionPro offers strong analytical capabilities, making it a solid choice for organizations needing in-depth data analysis. A reviewer noted, "Our organization likes that QuestionPro is easy to use and has the analytical power we need," showcasing its effectiveness in handling complex survey data.
- **Reviewers mention** that SurveyMonkey's extensive template library and smart AI assistance allow users to create polished surveys quickly. One user appreciated the balance between simplicity and professional-grade features, stating it lets anyone create effective surveys in minutes.
- **According to verified reviews** , QuestionPro is recognized for its versatility in question types and survey options, which users find beneficial despite a slight learning curve. A reviewer remarked on the variety of options available, indicating that it can cater to diverse survey needs.
- **G2 reviewers highlight** that while SurveyMonkey has a higher overall satisfaction score, QuestionPro's support quality is noted to be slightly better, with users appreciating the assistance they receive. One user mentioned that QuestionPro has been "incredibly helpful" for their organization, indicating strong customer support.
- **Users report** that SurveyMonkey's recent updates and features, such as the ability to provide a screenshot after survey completion, enhance its usability. This feature was specifically praised by a user who found it beneficial for their work, demonstrating SurveyMonkey's commitment to improving user experience.



| | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,141 | 23,551 | 
| **Largest Market Segment** | Small-Business (60.6% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | Free | Contact Us | 

---
## Top Pros & Cons

### QuestionPro

Pros:
- Ease of Use (303 reviews)
- Helpful (128 reviews)

Cons:
- Survey Issues (77 reviews)
- Learning Curve (51 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | QuestionPro | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 9.0 (857 reviews) | 9.0 (20678 reviews) | 
  | **Ease of Use** | 8.8 (876 reviews) | 9.2 (20796 reviews) | 
  | **Ease of Setup** | 9.0 (528 reviews) | 9.0 (8131 reviews) | 
  | **Ease of Admin** | 8.9 (382 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.9 (754 reviews) | 8.6 (14671 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (362 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 8.4 (811 reviews) | 7.7 (20218 reviews) | 

---
## Pricing

### QuestionPro

#### Entry-Level Pricing

Plan: Essentials

Price: Free

Description: Unbeatable features that support businesses long term needs. 

Key Features:
- No credit card required‪
- 25+ question types
- Customize to your brand colors

[Browse all 4 editions](https://www.g2.com/products/questionpro/pricing)

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | 9.0/10 | 8 |
| **SurveyMonkey** | N/A | N/A |

#### Analytics

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.4 (6 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (7 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 

#### Customization

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 
| **Multilanguage Support** | Not enough data | Not enough data | 
| **Multiple Branding Support** | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 

#### Generative AI

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (170 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | 8.4/10 | 704 |
| **SurveyMonkey** | 8.3/10 | 1710 |

#### Survey Management

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 9.1 (663 reviews) | 9.0 (1506 reviews) | 
| **Question Types** | 9.1 (670 reviews) | 8.9 (1445 reviews) | 
| **Templates** | 8.5 (569 reviews) | 8.6 (1360 reviews) | 
| **Survey Distribution** | 8.9 (617 reviews) | 8.9 (1423 reviews) | 

#### Survey Customization

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 8.8 (593 reviews) | 8.4 (1173 reviews) | 
| **Branding** | 8.5 (565 reviews) | 8.2 (1208 reviews) | 
| **Multimedia Support** | 8.4 (486 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 8.2 (432 reviews) | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.7 (640 reviews) | 8.6 (1417 reviews) | 
| **BI Tools Integration** | 8.2 (401 reviews) | 8.0 (946 reviews) | 
| **Data Exporting** | 8.9 (605 reviews) | 8.5 (1267 reviews) | 
| **Permissions** | 8.6 (522 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | 7.5 (48 reviews) | 7.6 (147 reviews) | 
| **Proactive Assistance** | 7.4 (54 reviews) | 7.7 (152 reviews) | 
| **Decision Making** | 7.7 (52 reviews) | 8.0 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.6 (209 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (194 reviews) | 
| **Multi-page Forms** | Not enough data | 8.7 (214 reviews) | 
| **Design** | Not enough data | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.3 (173 reviews) | 
| **Offline Capability** | Not enough data | 7.6 (151 reviews) | 
| **Notifications** | Not enough data | 8.3 (197 reviews) | 
| **Payments** | Not enough data | 7.8 (150 reviews) | 
| **Mobile Forms** | Not enough data | 8.5 (205 reviews) | 

### 360 Feedback Software

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Performance reviews

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **customizable forms** | Not enough data | Not enough data | 
| **360 reviews** | Not enough data | Not enough data | 

#### Feedback

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **requesting feedback** | Not enough data | Not enough data | 
| **continuous feedback** | Not enough data | Not enough data | 

#### Data

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Dashboard and Reporting** | Not enough data | Not enough data | 
| **Historical Analysis** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Generative AI

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Employee Experience

| Product | Score | Reviews |
|---|---|---|
| **QuestionPro** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Core Features - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Employee Lifecycle Management** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### People Analytics - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Action Plan** | Not enough data | Not enough data | 
| **Productivity** | Not enough data | Not enough data | 

#### Advanced Features - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Digital Experience Management** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Employee Listening** | Not enough data | Not enough data | 

#### Employee Improvement - Employee Experience Software

| Feature | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Performance Management** | Not enough data | Not enough data | 
| **Learning** | Not enough data | Not enough data | 
| **Team Building** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to QuestionPro (3):** [360 Feedback Software](https://www.g2.com/categories/360-feedback-software), [Employee Experience Software](https://www.g2.com/categories/employee-experience), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to SurveyMonkey (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | QuestionPro | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 60.6% | 36.5% | 
| **Mid-Market** | 22.5% | 34.1% | 
| **Enterprise** | 16.9% | 29.4% | 

### By Industry

#### QuestionPro

- **Non-Profit Organization Management:** 23.9%
- **Higher Education:** 13.6%
- **Education Management:** 6.0%
- **Research:** 4.8%
- **Market Research:** 4.0%
- **Information Technology and Services:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Marketing and Advertising:** 2.3%
- **Civic & Social Organization:** 2.0%
- **Primary/Secondary Education:** 1.9%
- **Other:** 36.3%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to QuestionPro

- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5194 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1037 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48051 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5194 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1003 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (952 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (470 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (560 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### QuestionPro

- Title: [How to reach out to support team? How do I reset my password?](https://www.g2.com/discussions/how-to-reach-out-to-support-team-how-do-i-reset-my-password) — 3 comments
  > **Top comment:** "You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve..."
- Title: [How can I get in touch with the community of experts?](https://www.g2.com/discussions/comment-puis-je-entrer-en-contact-avec-la-communaute-d-experts) — 2 comments, 1 upvote
  > **Top comment:** "Hi Benejah,
You can use the chat at www.questionpro.com and somebody will respond to your inquiries!"
- Title: [Is there anyway I can become one of your member in your organization](https://www.g2.com/discussions/50888-is-there-anyway-i-can-become-one-of-your-member-in-your-organization) — 2 comments, 1 upvote
  > **Top comment:** "You should contact their support and see if they reply / are interested. "
- Title: [Could you enlarge the size of media library?](https://www.g2.com/discussions/49514-could-you-enlarge-the-size-of-media-library) — 2 comments, 1 upvote
  > **Top comment:** "Make the media library available to everyone. 
The size of the Media Library seems so small for me when it
only allows me to submit files smaller than..."
- Title: [Why don't you have formulas to calculate values between two fields?](https://www.g2.com/discussions/34453-why-don-t-you-have-formulas-to-calculate-values-between-two-fields) — 2 comments, 1 upvote
  > **Top comment:** "Actually, I have Grammarly for free right now. That's all I can afford. 
Calculating between two fields in so many applications (APPS) would be very..."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/questionpro-vs-surveymonkey)