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At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
Free
Contact Us
QuestionPro
Star Rating
(1,094)4.5 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSurveyMonkey
Star Rating
(23,260)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in ease of use with a score of 9.2, making it a favorite among small businesses for creating surveys quickly. In contrast, QuestionPro, while still user-friendly, scores slightly lower at 8.8, which some users feel may require a bit more time to navigate.
- Reviewers mention that both SurveyMonkey and QuestionPro have robust survey builders, each scoring 9.0. However, users on G2 highlight that QuestionPro offers a wider variety of question types, scoring 9.1 compared to SurveyMonkey's 8.9, which can enhance the flexibility of survey design.
- G2 users indicate that SurveyMonkey has a slight edge in survey distribution with a score of 8.8, as it provides various channels for sharing surveys. QuestionPro follows closely with a score of 8.9, but some users feel it could improve in this area.
- Reviewers mention that QuestionPro shines in data exporting capabilities, scoring 8.9, which allows for seamless integration with other tools. SurveyMonkey, while still strong at 8.6, is noted by users as having fewer options for exporting data in different formats.
- Users say that both platforms have similar scores for quality of support, with SurveyMonkey at 8.6 and QuestionPro at 8.9. However, reviewers mention that QuestionPro's support team is often praised for being more responsive and helpful, which can be crucial for businesses needing quick assistance.
- Reviewers report that while both products meet requirements with a score of 9.0, QuestionPro is often seen as a better partner in business with a score of 9.0 compared to SurveyMonkey's 8.8. Users appreciate QuestionPro's proactive assistance and commitment to customer success.
Pricing
Entry-Level Pricing
QuestionPro
Essentials
Free
Unbeatable features that support businesses long term needs.
- No credit card required
- 25+ question types
- Customize to your brand colors
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
QuestionPro
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
9.0
827
9.0
20,444
Ease of Use
8.8
842
9.2
20,556
Ease of Setup
9.0
494
9.0
7,895
Ease of Admin
8.9
379
8.9
7,582
Quality of Support
8.9
729
8.6
14,493
Has the product been a good partner in doing business?
9.1
361
8.8
6,631
Product Direction (% positive)
8.4
782
7.7
20,007
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.7
145
Not enough data
8.0
143
Not enough data
8.1
144
Feedback Analysis
Not enough data
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Feedback Sources
Not enough data
8.1
142
Not enough data
8.9
142
Not enough data
7.8
138
Not enough data
7.7
137
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
9.0
641
9.0
1361
9.1
650
8.9
1390
8.5
564
8.6
1312
8.9
604
8.8
1355
Survey Customization
8.8
581
8.5
1140
8.5
560
8.2
1174
8.4
484
8.1
1067
8.2
426
8.1
893
Survey Insights
8.7
615
8.6
1302
8.2
399
8.0
924
8.9
600
8.5
1237
8.6
518
8.4
1127
Agentic AI - Survey
7.6
47
7.6
143
7.4
50
7.7
142
7.7
50
8.0
143
Customization
Not enough data
8.6
205
Not enough data
8.3
189
Not enough data
8.7
210
Not enough data
8.6
217
Additional Functionality
Not enough data
8.3
171
Not enough data
7.7
150
Not enough data
8.3
194
Not enough data
7.8
149
Not enough data
8.6
199
Performance reviews
Not enough data
Not enough data
Not enough data
Not enough data
Feedback
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Core Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
People Analytics - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Improvement - Employee Experience Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
QuestionPro and SurveyMonkey are categorized as Survey
Reviews
Reviewers' Company Size
QuestionPro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
24.4%
Higher Education
14.0%
Education Management
6.0%
Research
4.8%
Market Research
4.1%
Other
46.7%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
How to reach out to support team? How do I reset my password?
3 Comments
MC
You can get in touch with our support team by clicking on the following link: https://www.QuestionPro.com/info/contactUs.html
They will definitely resolve...Read more
Which method of Bath Infusion sounds more appealing?
2 Comments
PD
Hi Sayra,
It sounds as if you need to do some research among your current clients, and can do that using a survey or by exploratory discussion. If this is...Read more
What will are the new developments
2 Comments
TD
Will and are, are both the same. Use one word or the other:
What are the new developments? or What will the new developments be?
I have no idea.Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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