# PocketSuite Reviews **Vendor:** PocketSuite **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 3.0/5.0 **Total Reviews:** 3 ## About PocketSuite PocketSuite empowers business owners with a single tool to sell packages, schedule classes online, send waivers for e-signature, collect credit card payments, and more. All the while giving your clients an incredibly convenient customer experience over text. ## PocketSuite Reviews ### 1. Worst Onboarding and Customer experience. Good luck if you need any help. **Rating:** 0.0/5.0 stars **Reviewed by:** Karen v. | CEO **Reviewed Date:** January 30, 2023 **What do you like best about PocketSuite?** The software looks great, and has many functions to help with your business. However, the onboarding process is a nightmare. Customer support is nonexistent. If you have a nonstandard issue, then you are ignored and passed from one unhelpful chat person to the next. There is no one to call, and messages go unanswered. Often just getting generic computer responses. Eventually I was able to get a call set up, and when the time came, there was no one at the other end. The company was not there. **What do you dislike about PocketSuite?** Customer service is the worst I have ever experienced. They communicate via a chat box. Communication gets lost and cluttered as random computer generated messages get sent and important messaged get lost in the clutter. Messages do not get responded to in a timely manner. If the solution is not a quick one sentance answer then you are ignored. I have waited almost 2 moths for 1 form to be uploaded to the platform, which I would think is very easy and standard. Despite countless requests and reminders this has not yet been done. As no one was answering my messages, after about a month of trying to get answers I was eventually set up with a 1 on 1 onboarding call. When the time came, there was no one there to help. I have tried everything to get hold of someone, and wasted countless hours, but have recieved no answers and no help. **What problems is PocketSuite solving and how is that benefiting you?** I wish I could say but so far my experience has been a nighmare with them ### 2. PocketSuite is (mostly) outstanding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about PocketSuite?** The rate for processing credit cards through PocketSuite is a flat, simple, and competitive 2.7% for ALL transactions (at the time of this review). This rate includes payments processed via automatic payment. Since many of my transactions process in this way, getting a good rate on this specific type of transaction was very important to me. My previous software did a great job of hiding the fact that I was paying an exorbitant rate for processing automatic payments. When I decided to look elsewhere, another software system I nearly signed up for had me fooled until I read the fine print very closely. That was a major bummer because it was very promising right up to that moment. My experience with Pocket Suite has not been like that at all. Pocket Suite is completely transparent with their rate. What you see is what you get. In my initial research, I stumbled across one of their old webpages that had a processing rate that was no longer being offered. Obviously, I was bummed to see something I couldn't have. Nevertheless, the 2.7% rate they offer on all transactions is still lower than most. The rate is the same regardless of your sales volume. **What do you dislike about PocketSuite?** 1. No computer/desktop option 2. Limited options for sign-up/check-in and making it into a display 3. Icons for functions are sometimes confusing 4. Account balances for partial payments can be a little confusing 5. "Smart campaign" feature Cost I wish they had a desktop app/site. Yes, the main selling point of Pocket Suite is that everything can be done via mobile device. I appreciate the convenience of it having that ability when it's needed, but I very much prefer to work behind a computer given the choice. Reports can be exported from Pocket Suite and then used on a desktop in other programs, but I would still wish I had the ability to set things up and work with PocketSuite's primary functions (like my client list, packages, subscriptions, etc.) on a desktop. 2. I want my students/clients to be able to sign-in via iPad when they arrive. Clients aren't able to check-in like this with PS. I believe Pocket Suite (& every developer) wants you to download their app. As a user, ot everyone wants to download yet another app. This may have something to do with privacy & PCI compliance. Nevertheless, I really wish PS had this option. 3. Pocket Suite has an incredible amount of functions, especially considering that all of them are done via mobile device. Many of these functions are used when interacting with clients in a message thread. Because of this, the icons are small in size and until you get really used to each of them, it can be easy to mistake what each of them is for, especially if you don't use a particular function on a regular basis. 4. It's quick to write up a generic invoice and send it to someone. However, if you don't do a complete itemized set-up within the app or at least write a specific note on the invoice you send (and your client is making a partial payment instead of paying for a package in full) you'll have figure out the remaining balance another way. 5. The Smart Campaign feature built into Pocket Suite looks & sounds incredible. Unfortunately, it's also a costly add-on if you choose to use it. They'll give you free credits to try it out I still haven't utilized it because I want to make sure I get the most out of the free credits because of what they cost if the time comes that I want to use it and pay for it. I'm not sure what their costs are to have it on their platform, but I think Pocket Suite would stand head & shoulders above anyone else out there if this feature was included without an additional cost. **Recommendations to others considering PocketSuite:** It's a great option if you're looking to lower your credit card transaction fees and get more functionality on a mobile device. Figure out what you need your system to do. You'll probably see if PS can do what you need it to after using it for a day or two. **What problems is PocketSuite solving and how is that benefiting you?** Pocket Suite did the main thing I was looking for when I wanted to leave Mindbody--decrease the ridiculous fees that I was paying on recurring automatic payments. ### 3. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen B. | Ms. , Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2018 **What do you like best about PocketSuite?** This thing has made my life SO a much easier and I’m only using the free version. I can’t wait to upgrade to one of the paid versions for more features!! **What do you dislike about PocketSuite?** Nothing! They’re doing everything right for small businesses!! **Recommendations to others considering PocketSuite:** Just do it!!! **What problems is PocketSuite solving and how is that benefiting you?** Scheduling is a breeze now, and I can take credit cards without having a high rate. - [View PocketSuite pricing details and edition comparison](https://www.g2.com/products/pocketsuite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+07%3A09%3A58+-0500&secure%5Bsession_id%5D=f3b1c987-d4ed-4ea2-8f4f-6e3b5cdd4bea&secure%5Btoken%5D=d73e940a45dd25030316722f2455030993a58950fbd1698a31a3660d59619246&format=llm_user) ## PocketSuite Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top PocketSuite Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (351 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews)