The software looks great, and has many functions to help with your business. However, the onboarding process is a nightmare. Customer support is nonexistent. If you have a nonstandard issue, then you are ignored and passed from one unhelpful chat person to the next. There is no one to call, and messages go unanswered. Often just getting generic computer responses. Eventually I was able to get a call set up, and when the time came, there was no one at the other end. The company was not there.

The rate for processing credit cards through PocketSuite is a flat, simple, and competitive 2.7% for ALL transactions (at the time of this review). This rate includes payments processed via automatic payment. Since many of my transactions process in this way, getting a good rate on this specific type of transaction was very important to me. My previous software did a great job of hiding the fact that I was paying an exorbitant rate for processing automatic payments. When I decided to look elsewhere, another software system I nearly signed up for had me fooled until I read the fine print very closely. That was a major bummer because it was very promising right up to that moment. My experience with Pocket Suite has not been like that at all. Pocket Suite is completely transparent with their rate. What you see is what you get. In my initial research, I stumbled across one of their old webpages that had a processing rate that was no longer being offered. Obviously, I was bummed to see something I couldn't have. Nevertheless, the 2.7% rate they offer on all transactions is still lower than most. The rate is the same regardless of your sales volume.

This thing has made my life SO a much easier and I’m only using the free version. I can’t wait to upgrade to one of the paid versions for more features!!