PhoneBurner Reviews & Product Details

I use PhoneBurner to keep up with my clients, prospects, and things like their birthdays, and to stay organized with a reliable CRM instead of flipping through papers. I like how easy it is to upload a CSV or Excel file and go through the calls one by one as I disposition them. The power dialer helps me move through calls without stopping, and I don’t have to dial hundreds of leads or leave the same voicemail over and over. I love the automated, pre-recorded voicemails because they save me time and make me more efficient, so I can move on to the next call and serve the next member. Setup was pretty easy and very user friendly. PhoneBurner looks great, is very easy to use, and makes my life easier. Review collected by and hosted on G2.com.

I didn’t like the demo process because doing the demo takes away from the minutes I have to test the service. I thought that was unfair, and it almost made me not buy PhoneBurner. I’m also not sure whether I can integrate it with anything else yet. Review collected by and hosted on G2.com.

The product is great, makes the process of cold calling a lot faster. It integrates with most CRMs in the market and you can directly call from the CRMs using their extension. Compared to other platforms on the market, the price for you get is fair. There are multiple functionalities in the platform that makes activity tracking a lot easier, like adding phone scripts, pre-recorded voice mails. As an admin, they give you the ability to login as your callers, and listen to live calls, whispers, or even barge-in. The onboarding process is amazing, their support team is great and walk you through every configuration in the software that you could take advantage of. Review collected by and hosted on G2.com.

Probably the UI/UX, it's not that I dislike it. I feel like it could use some modernization, and look more user-friendly. The product could also benefit from some AI-driven features. Like getting recommended AI-written phone scripts based on products & services, company overview, and problems your company solves. Review collected by and hosted on G2.com.

The autodialer saves me valuable time every day. I’m a bit disappointed with the Armor add-on, though, because it was sold to us as including the spam protector, and I had no idea it wasn’t set up. Other than that, I really like the CRM integrations, and access to support has been great. Review collected by and hosted on G2.com.

I wish there was a way I could hang up or disconnect the call w/o going back to the webpage everytime. Review collected by and hosted on G2.com.

My productivity and performance is increased by at least 60%. The support is phenomenal as well!!! We love the integration with salesforce too!! Review collected by and hosted on G2.com.

There isn’t much to dislike, but the one thing that stands out is not being able to change the number I’m dialing from once a session starts. It would be really helpful if I could switch the outbound number depending on who I’m calling, even after the session has already begun. Review collected by and hosted on G2.com.

I’ve seen an increase in my connect rate thanks to the phone scoring. Now I only call the high scores, since they’re the most likely to answer. I also like the Armor phone protection. Review collected by and hosted on G2.com.

I haven’t found any downsides to using Phone Burner—only upsides so far. Review collected by and hosted on G2.com.

I love PhoneBurner's integration capabilities, which made automating lead distribution easy for us. The customer support is outstanding, especially with experiences like having Jeff Osness promptly resolve our API integration issues through a video call, showcasing his exceptional technical expertise. I appreciate having direct access to someone who profoundly understands the product, which elevates the overall support experience. Review collected by and hosted on G2.com.

Finding the API key in the settings is a bit hard. It would be better if they made it easier to find, like putting it in the profile section. Review collected by and hosted on G2.com.

I like PhoneBurner because the setup is really easy and the onboarding is fast. I can go from signing up to dialing in a short amount of time. The platform makes a lot of sense and is very logical to use. It's also really easy to add my team, set them up for success, and manage them with reports, data, and everything needed for making outbound phone calls. The PhoneBurner team has always been great with onboarding assistance, making it easy to get started and shortening the time to using the platform. This product has improved so much over the years that it can do everything I want for calls. Review collected by and hosted on G2.com.

Nothing I can think of. It has always worked great. Review collected by and hosted on G2.com.

I think PhoneBurner's UI is great. It's very easy to understand and the reports are so in-depth, which is awesome for data nerds like me, saving time and offering real insight into my business. I also appreciate their support system, which consists of fantastic individuals well-versed in their responsibilities. It's critical for success to have such a supportive team behind you, wanting to do the best. They even have an AI named Finn who is very helpful and was my first line of defense for issues, even after hours—it's awesome. Additionally, they offer better quality numbers and technology, which I believe is necessary for success today. I also find the Connect scores intriguing and I'm keen to dive into them to see how the proprietary software works. Overall, I can't say enough good things about PhoneBurner. Review collected by and hosted on G2.com.

I don't necessarily say it doesn't work well for me. I'm just a nerd that likes to kinda mess around with things, and I know that there are some native GoHighLevel plugins for the CRM, but I just didn't have access because of the way my subaccount is created off a very large backend where the primary account wasn't able to install that for everybody. Nor did they wanna fund that. So, I think that was maybe one thing. As far as, you know, the folder systems is okay. I think it could be better than having a folder system. But I've been able to manage as well as create some things on the backend that have improved that system for me. So nothing out of the blue that really doesn't work well for me. Everything works well because I'm able to work around it. Review collected by and hosted on G2.com.

Quick dialing and easy voice messages and reasoable price for all the service. Review collected by and hosted on G2.com.

I'm still learning so I'm working out the issues as I go. Nothing serious so far. Review collected by and hosted on G2.com.

PhoneBurner has allowed me to have more B2B clients at one time. I love the ease of use with PhoneBurner. The CRM is excellent, and setting up new clients is a breeze with being able to copy Dialing and Live Answer button sets. I like the folder system, and I'm especially happy that PhoneBurner has updated the system for folder additions and changes to complete quicker than it was at one time. I also find the system for verifying caller ID terrific. Everything about adding a new client is done very quickly, which I really enjoy. The PhoneBurner Customer Service is fantastic, whether I reach out by email or telephone. Review collected by and hosted on G2.com.

I don't like the options offered in PhoneBurner where you select and build a Dialing list to call. It starts at ten and goes up 25 and then 50, etc., but I would like for it to start in increments of five. Sometimes I just need to make five calls at one time. I have some clients who have a fifteen per day level. It would be better to have increments of five, ten, fifteen, twenty, twenty-five, fifty, etc. Review collected by and hosted on G2.com.