ON24 Reviews & Product Details

ON24 is an essential platform for managing our webinars and virtual events. We regularly use its registration tools, engagement features (polls, Q&A, surveys), and reporting capabilities. Having event management, audience engagement, and analytics in one platform saves significant time and simplifies execution. The detailed engagement reporting helps us identify follow-up opportunities and understand which content resonates most with attendees. An unexpected benefit has been the value of ON24's on-demand experiences, which allow us to extend the life of webinar content and continue generating engagement long after the live event ends. Overall, it has made our webinar programs more efficient and measurable. Review collected by and hosted on G2.com.

While the platform is robust, some areas of the user interface feel dated compared to newer webinar platforms. Most functionality is easy to access once you're familiar with it, but a more modern and streamlined user experience would make navigation even smoother. Review collected by and hosted on G2.com.

On24 has a lot of really great features out of the box that simply aren't offered with other platforms. Being able to restructure the console and really helpful built-in template interactive features for participants. The reporting and analytics for events are top notch. One of the best reporting systems of any SaaS I've used. Review collected by and hosted on G2.com.

Nothing I specifically dislike, there are a few features I'd like to use personally as an administrator that are add-on products, that may not be in the budget but would be helpful to admins. It's also fully understandable from a technical perspective WHY these are paid add-ons though, as most would require additional support, onboarding, and resources that are 1:1 and take the time of humans to functionally use, so it's not so much a dislike as a "I wish I could have all the features available" Review collected by and hosted on G2.com.

One of the things I really like about ON24 is how they continuously keep improving the platform with frequent updates and new features. I especially like the way they are bringing AI into the experience, along with the refreshed registration banner layouts and overall smoother user experience.

I’ve also noticed that the chat support experience has improved a lot, and even the bot support is quite helpful for quick assistance and guidance.

Overall, ON24 still feels like one of the best webinar platforms in the market because they continue to evolve and make the experience better for users. Review collected by and hosted on G2.com.

One thing I would still love ON24 to improve is the presenter image sizing on multi-registration pages. Right now, when there are multiple presenters, the images appear quite large and take up a lot of space on the page. If there are more than five or six presenters, users end up having to scroll a lot, which can make the page feel a bit crowded.

It would really help if the presenter images could be slightly smaller or arranged in a more compact way to make the registration page cleaner and easier to navigate. I feel this would be a simple but very impactful improvement for the overall user experience. Review collected by and hosted on G2.com.

I find ON24 easy and intuitive to use, which is a big plus for running webinars smoothly. The support is good, and the usability of features makes it simple to handle webinars and fix mistakes seamlessly. I also appreciate that it's a good platform for both big and small organizations, helping us a lot with our webinars by enhancing user experience and saving time and stress compared to other platforms. Review collected by and hosted on G2.com.

Some of the navigation and design options feel rigid and dated. The report feature is as a link but should be easier to use. Also, ON24 locks me out way too often and quickly, meaning I'm constantly logging back in during sessions. Review collected by and hosted on G2.com.

I use ON24 as my go-to webinar and virtual event platform. I have a great experience with it because the platform is intuitive and easy to use, making it simple to create and manage professional webinars and virtual events. I like the flexibility it offers when setting up similar or live events, and the post-event reports it generates are really helpful. Its engagement tools work well to keep the audience involved, while its detailed analytics provide valuable insights into attendee participation and event performance. ON24 also offers valuable features like lead generation capabilities and seamless integrations, which help organizations deliver engaging virtual events. Additionally, it was really easy to set up, which fulfills our requirements and makes managing sessions much easier. Review collected by and hosted on G2.com.

So areas for improvement in ON24 include a more modern user interface, simplified event setup and management, faster platform performance, and enhanced customization options. Improving the reporting experience and making integrations easier to configure would further enhance the overall user experience. Review collected by and hosted on G2.com.

ON24 still offers a strong set of webinar and webcast features, especially for creating polished digital events with interactive elements like polls, Q&A, chat, and audience engagement tools. The platform can support a professional event experience, and the reporting tools remain useful for understanding attendee activity and overall event performance.

I also appreciate that ON24 continues to provide options for managing on-demand content, which is important for extending the value of live webinars after the event ends. When the platform works as expected, it can be a helpful tool for delivering and repurposing webinar content at scale. Review collected by and hosted on G2.com.

ON24 needs to improve platform reliability and the overall support experience. The biggest issue I’m currently running into is with on-demand webcast uploads. I regularly receive an “import failed” error after uploading or reuploading content, but the error message is not always reliable. Sometimes the import did not actually fail, so I have to wait 15–20 minutes after each upload just to confirm whether it processed correctly.

Most of the time, the upload really has failed, which means I have to restart the process. This creates unnecessary delays and a lot of manual rework, especially when managing multiple webcasts or trying to make content available quickly after a live event.

The help experience also needs significant improvement. The AI-powered Help chatbot is not very helpful, and the knowledge base is difficult to navigate. Some articles appear to be outdated or no longer aligned with the current platform experience, which makes troubleshooting more frustrating.

Overall, ON24 still has useful webinar capabilities, but the user experience has gotten worse. The platform would benefit from more reliable uploads, clearer error messaging, better documentation, and more effective support tools. Review collected by and hosted on G2.com.

ON24 is heavily investing in AI across the platform:

-ACE (AI-powered Analytics & Content Engine)

-Generates content like FAQs, articles, podcasts, and more from webinar sessions Review collected by and hosted on G2.com.

Still missing the live chat feature, chat bots are never great. Also wish we could embed html code into the registration page to play youtube vids automatically. Review collected by and hosted on G2.com.

I use ON24 for webinars and live broadcasts in my company, and one of the things I like is the entire tracking of records. Additionally, ON24 helps us manage live webinars and automated registration emails, subscriber lists, and on-demand events. Review collected by and hosted on G2.com.

They should greatly improve the UI and UX of the webinar builder. The entire interface creation part is terrible. It's difficult because the platform is not intuitive. Review collected by and hosted on G2.com.

I am very satisfied with this tool. It stands out for its simplicity and ease of implementation, allowing anyone to start using it quickly. We can share the screen and record with a single click. It offers all the essential functions without overwhelming the user, achieving perfect balance between functionality and ease of use. Review collected by and hosted on G2.com.

I have nothing negative to say, it offers consistent call quality, allowing participants to join directly from a browser with minimal friction, technical problems are rarely experienced as there is no need to download or install complicated plugins. Review collected by and hosted on G2.com.

The control panel is very clear and has a great user interface. It lets me set quick response times, and I really like how much it has optimized my sessions. Having everything organized on a single page makes it easy to stay on top of things, and I can manage my interaction meetings quickly. Review collected by and hosted on G2.com.

I’d love to see improvements like better screen sharing and more control over the page’s branding. I’d also appreciate having more customization options for some of the existing features, so they can be tailored more closely to what I need. Review collected by and hosted on G2.com.