HaloITSM Reviews & Product Details

I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency. Review collected by and hosted on G2.com.

I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave. Review collected by and hosted on G2.com.

HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration.

The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.

The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience. Review collected by and hosted on G2.com.

HaloITSM shines in so many areas, but one minor limitation to consider is the level of UI customization. While it offers a good degree of flexibility to adapt workflows, some users might crave more granular control over the interface itself. Review collected by and hosted on G2.com.

I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.

The technical support is excellent, and the developers listen to suggestions and implement them. Review collected by and hosted on G2.com.

Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good! Review collected by and hosted on G2.com.

The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. Review collected by and hosted on G2.com.

Sometimes it can be hard to work out where a feature sits and you end up having to contact support (who are always happy to help), new video tutorials are nice but there are not enough of them Review collected by and hosted on G2.com.

The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs. Review collected by and hosted on G2.com.

The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection. Review collected by and hosted on G2.com.

Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal Review collected by and hosted on G2.com.

I haven't come across anything I don't like about Halo, it all works like it should so have no complaints Review collected by and hosted on G2.com.

Halo ITSM is very easy to use, configure and captures just about everything. We use it across all business functions not just IT so it covers a range of business functions. best of all you can move "tickets" across business functions, so no information is ever lost. Review collected by and hosted on G2.com.

would love to see a "loan" feature for IT assets that are handed out on loan. But this is not a critical function Review collected by and hosted on G2.com.

Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most configurations are pretty straight forward and easy to get on with, even with a little training.

It is very useful to be able to convert ticket types and to different workflows with a click of a button.

Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too especially during the pandemic with staff needing to work from remote locations. User interface is awesome ie: the ability to

The support team is readily available and quick to help with any issues or request. HaloITSM is a well rounded and modern ITSM system competing with the best in the best in the industry at an unbeatable price. Review collected by and hosted on G2.com.

Presently we are still on the old end user portal due to the chat function not available on the new portal. Being on the old portal limits the amount of features accessible including very old and dates user interface.

I hope the new chat feature being developed for the new portal goes live as soon as possible so we can move off the old portal in order to utilise all the new functionalities on the new interface and for a better user experience. Review collected by and hosted on G2.com.

Easy to learn, build and setup. Friendly to use from an agent/analyst perspective. Lots of good options available on the system out of the box while also room for a lot of additional customization.

Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s). Review collected by and hosted on G2.com.

A lot of options available but they are not always well explained / labelled within the tool.

Since there is very little detailed documentation available for the tool you will need to engage your account manager or the Support team when you have questions as there is no reference source material available to find answers on your own.

While always helpful it sometimes feels like there is a lack of framework, or maybe it's just experience, around key processes and interaction with their customer (i.e. release management).

Current reporting / dashboard capabilities are a lacking compared to the competition. Review collected by and hosted on G2.com.

The scale of features will mean you never need to look elsewhere. Every thing we have asked for could be accomplished with the integration consultant. Anything that we suggested that wasn't yet a feature was added to the development cycle and introduced in a new release. We love the ability to be able to track conversations and also the alerting that we have setup ensure that tickets are resolved well within SLA. Review collected by and hosted on G2.com.

Some things can be a little complex to get working, but the support team are very helpful and always get issue resolved quickly. The fact the support team were using the system certainly helped. Review collected by and hosted on G2.com.