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# HaloITSM vs HaloPSA Comparison - What are their main differences?

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HaloITSMHaloPSA[+ Add Product](#)

Pricing

**HaloITSM**
Free Trial

**£49.00** per\_user Per Month · The all-in-one for everyone

**£40.00** per\_user Per Year · Enterprise

**HaloPSA**
Free Trial

**$119.00** per\_user Per Month · The all-in-one for everyone

**Pricing Insights**
from reviews

Perceived Cost

**HaloITSM**
$$$$$

**HaloPSA**
$$$$$

Average Discount

**HaloITSM**
Not enough reviews yet

**HaloPSA**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**HaloITSM** 6 months
Based on 100 responses

**HaloPSA** 6 months
Based on 100 responses

Return on Investment

**HaloITSM** 6 months
Based on 100 responses

**HaloPSA** 6 months
Based on 100 responses

 ![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")

 ![HaloPSA](https://images.g2crowd.com/uploads/product/hd_favicon/66f480e30f2486156f7b4552603c1963/halopsa.svg "HaloPSA")

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**Pros & Cons**
from reviews

**HaloITSM**
[
Ease of Use (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451277&qs=pros-and-cons#reviews)[
Easy Setup (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451323&qs=pros-and-cons#reviews)[
Limited Customization (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451305&qs=pros-and-cons#reviews)[
Ticketing Issues (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451281&qs=pros-and-cons#reviews)

**HaloPSA**
[
Ease of Use (3)
](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=1646932&qs=pros-and-cons#reviews)[
Customer Support (2)
](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=1981543&qs=pros-and-cons#reviews)[
Learning Curve (2)
](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=1646995&qs=pros-and-cons#reviews)[
Billing Issues (1)
](https://www.g2.com/products/halopsa/reviews?filters%5Bsentiment_snippet%5D=2051457&qs=pros-and-cons#reviews)

Integrations

**HaloITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e807349c86b0bfdc36962d7c0ab8e3c9/alertops.png "Product Avatar Image")

AlertOps

](https://www.g2.com/products/alertops/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image")

AnyDesk

](https://www.g2.com/products/anydesk/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "Product Avatar Image")

BeyondTrust Remote Support

](https://www.g2.com/products/beyondtrust-remote-support/reviews)[
View all
](https://www.g2.com/products/haloitsm/integrations)

**HaloPSA**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image")

3CX

](https://www.g2.com/products/3cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image")

Acronis Cyber Protect

](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_450899f1febe5dd2443f3675af92cbee/addigy.png "Product Avatar Image")

Addigy

](https://www.g2.com/products/addigy/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[
View all
](https://www.g2.com/products/halopsa/integrations)

Screenshots

**HaloITSM**
 ![HaloITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133933/215128.png)

**HaloPSA**
 ![HaloPSA screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133937/incident-detail-2.png)

**Ratings**
from reviews

Meets Requirements

**HaloITSM**

**9.1** /10

Based on 29 responses

**HaloPSA**

**8.8** /10

Based on 42 responses

Ease of Use

**HaloITSM**

**9.7** /10

Based on 29 responses

**HaloPSA**

**8.4** /10

Based on 43 responses

Ease of Setup

**HaloITSM**

**8.7** /10

Based on 25 responses

**HaloPSA**

**7.3** /10

Based on 39 responses

Ease of Admin

**HaloITSM**

**8.7** /10

Based on 22 responses

**HaloPSA**

**8.2** /10

Based on 29 responses

Quality of Support

**HaloITSM**

**9.5** /10

Based on 29 responses

**HaloPSA**

**9.0** /10

Based on 40 responses

Has the product been a good partner in doing business?

**HaloITSM**

**9.8** /10

Based on 22 responses

**HaloPSA**

**9.2** /10

Based on 28 responses

Product Direction (% positive)

**HaloITSM**

**10.0** /10

Based on 27 responses

**HaloPSA**

**9.1** /10

Based on 38 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.8** /10

Based on 22 responses

Not enough data

Professional Services Automation

Not enough data

**7.8** /10

Based on 26 responses

Service Desk

**8.8** /10

Based on 9 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
25.0%

Mid-Market(51-1000 emp.)
47.2%

Enterprise(\> 1000 emp.)
27.8%

Small-Business(50 or fewer emp.)
25.0%

Mid-Market(51-1000 emp.)
47.2%

Enterprise(\> 1000 emp.)
27.8%

Small-Business(50 or fewer emp.)
87.2%

Mid-Market(51-1000 emp.)
10.6%

Enterprise(\> 1000 emp.)
2.1%

Small-Business(50 or fewer emp.)
87.2%

Mid-Market(51-1000 emp.)
10.6%

Enterprise(\> 1000 emp.)
2.1%

**Reviewers' Industry**

[![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")](https://www.g2.com/products/haloitsm/reviews)
HaloITSM

Computer Software
11.1%

Retail
8.3%

Hospital & Health Care
8.3%

Information Technology and Services
8.3%

Computer & Network Security
5.6%

Other
58.3%

[![HaloPSA](https://images.g2crowd.com/uploads/product/hd_favicon/66f480e30f2486156f7b4552603c1963/halopsa.svg "HaloPSA")](https://www.g2.com/products/halopsa/reviews)
HaloPSA

Information Technology and Services
56.5%

Computer & Network Security
30.4%

Telecommunications
2.2%

Primary/Secondary Education
2.2%

Information Services
2.2%

Other
6.5%

Alternatives

**HaloITSM Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

**HaloPSA Alternatives**

 ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask")

[
Autotask
](/products/autotask/reviews)

 ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA")

[
ConnectWise PSA
](/products/connectwise-psa/reviews)

 ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo")

[
Accelo
](/products/accelo/reviews)

 ![SuperOps](https://images.g2crowd.com/uploads/product/hd_favicon/fb255e941256da5bc91fa45318fae50d/superops.svg "SuperOps")

[
SuperOps
](/products/superops/reviews)

## HaloITSM vs HaloPSA

When assessing the two solutions, reviewers found HaloITSM easier to use, set up, and administer. Reviewers also preferred doing business with HaloITSM overall.

- Reviewers felt that HaloITSM meets the needs of their business better than HaloPSA.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HaloITSM over HaloPSA.