# HaloITSM vs HaloPSA Comparison | | HaloITSM | HaloPSA | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | | **Total Reviews** | 22 | 47 | | **Largest Market Segment** | Mid-Market (55.0% of reviews) | Small-Business (87.2% of reviews) | | **Entry Level Price** | Starting at £40.00 Per Month | Free Trial | --- ## Top Pros & Cons ### HaloITSM Pros: - Ease of Use (1 reviews) - Easy Setup (1 reviews) Cons: - Limited Customization (1 reviews) - Ticketing Issues (1 reviews) ### HaloPSA Pros: - Ease of Use (3 reviews) - Customer Support (2 reviews) Cons: - Learning Curve (2 reviews) - Billing Issues (1 reviews) --- ## Ratings Comparison | Rating | HaloITSM | HaloPSA | |---|---|---| | **Meets Requirements** | 9.4 (16 reviews) | 8.8 (42 reviews) | | **Ease of Use** | 9.8 (16 reviews) | 8.4 (43 reviews) | | **Ease of Setup** | 9.1 (16 reviews) | 7.3 (39 reviews) | | **Ease of Admin** | 9.1 (13 reviews) | 8.2 (29 reviews) | | **Quality of Support** | 9.6 (16 reviews) | 9.0 (40 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (13 reviews) | 9.2 (28 reviews) | | **Product Direction (% positive)** | 10.0 (15 reviews) | 9.1 (38 reviews) | --- ## Pricing ### HaloITSM #### Entry-Level Pricing Plan: All-inclusive ITSM software Price: Starting at £40.00 Per Month Description: Simple, transparent pricing. No tiered-plans or locked-away features, just all-inclusive ITSM. Key Features: - Incident Management - Knowledge Base - Self-Service Portal [Learn more about HaloITSM](https://www.g2.com/products/haloitsm/reviews) #### Free Trial Yes ### HaloPSA #### Entry-Level Pricing Plan: All-inclusive PSA software Price: Free Trial Description: Simple, transparent pricing. No tiered-plans or locked-away features, just all-inclusive PSA software. Key Features: - PSA Automation - Integrated PSA Platform - CRM [Learn more about HaloPSA](https://www.g2.com/products/halopsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **HaloITSM** | 8.8/10 | 15 | | **HaloPSA** | N/A | N/A | #### Administration | Feature | HaloITSM | HaloPSA | |---|---|---| | **Change Management** | 9.7 (5 reviews) | Not enough data | | **Asset Management** | 8.3 (9 reviews) | Not enough data | | **Reports & Analytics** | 7.3 (13 reviews) | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Service Request Management** | Not enough data | Not enough data | | **Release Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Service Desk | Feature | HaloITSM | HaloPSA | |---|---|---| | **Help Desk** | 9.6 (13 reviews) | Not enough data | | **Incident Reports** | 9.4 (11 reviews) | Not enough data | | **Process Workflow** | 8.3 (6 reviews) | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | #### Management | Feature | HaloITSM | HaloPSA | |---|---|---| | **Reporting** | 8.2 (14 reviews) | Not enough data | | **Administration Console** | 9.2 (11 reviews) | Not enough data | | **Access Management** | 8.7 (5 reviews) | Not enough data | | **Asset Management** | 7.7 (8 reviews) | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | #### Functionality | Feature | HaloITSM | HaloPSA | |---|---|---| | **Ticketing System** | 9.9 (13 reviews) | Not enough data | | **Performance Logging** | 9.0 (5 reviews) | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Automation** | 8.8 (8 reviews) | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | HaloITSM | HaloPSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | HaloITSM | HaloPSA | |---|---|---| | **Prioritization** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **HaloITSM** | N/A | N/A | | **HaloPSA** | N/A | N/A | #### Monitoring | Feature | HaloITSM | HaloPSA | |---|---|---| | **Constant Monitoring** | Not enough data | Not enough data | | **Timely Alerts** | Not enough data | Not enough data | | **TIcket Accuracy** | Not enough data | Not enough data | | **AI Monitoring** | Not enough data | Not enough data | | **Mobile Alerts** | Not enough data | Not enough data | | **Email Alerts** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### Management Tools | Feature | HaloITSM | HaloPSA | |---|---|---| | **Ticket Assignment** | Not enough data | Not enough data | | **Standardization** | Not enough data | Not enough data | | **Lifecycle Visualization** | Not enough data | Not enough data | #### Generative AI | Feature | HaloITSM | HaloPSA | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Incident Management | Feature | HaloITSM | HaloPSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | HaloITSM | HaloPSA | |---|---|---| | **Alerts/Notifications** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Safety Incident Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **OSHA Compliance** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Disaster Recovery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Issue Management** | Not enough data | Not enough data | | **Communications Management** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **IT Incident Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Event Logs** | Not enough data | Not enough data | | **Risk Analysis** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Risk Assessment** | Not enough data | Not enough data | | **Incident Reporting** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **On Call Scheduling** | Not enough data | Not enough data | | **Investigation Management** | Not enough data | Not enough data | | **Maintenance Scheduling** | Not enough data | Not enough data | | **Status Tracking** | Not enough data | Not enough data | ### Professional Services Automation | Product | Score | Reviews | |---|---|---| | **HaloITSM** | N/A | N/A | | **HaloPSA** | 7.8/10 | 26 | #### Customer Management | Feature | HaloITSM | HaloPSA | |---|---|---| | **Customer Profiles** | Not enough data | 9.2 (20 reviews) | | **Sales** | Not enough data | 8.5 (14 reviews) | | **Marketing** | Not enough data | 7.3 (11 reviews) | | **Client Portal** | Not enough data | 8.7 (22 reviews) | #### Project Management | Feature | HaloITSM | HaloPSA | |---|---|---| | **Project Planning** | Not enough data | 7.3 (19 reviews) | | **Project Tracking** | Not enough data | 7.4 (19 reviews) | | **Resource Definition** | Not enough data | 7.6 (14 reviews) | | **Resource Management** | Not enough data | 8.1 (14 reviews) | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Progress Tracking** | Not enough data | Not enough data | | **Project Time Tracking** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | #### Accounting | Feature | HaloITSM | HaloPSA | |---|---|---| | **Revenue Recognition** | Not enough data | 7.7 (11 reviews) | | **Invoice Management** | Not enough data | 7.5 (17 reviews) | | **Payments** | Not enough data | 6.8 (12 reviews) | | **Project Accounting** | Not enough data | 6.5 (12 reviews) | | **Budget Tracking** | Not enough data | 7.2 (12 reviews) | | **Time & Expense Tracking** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Billable Items Tracking** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Multiple Projects** | Not enough data | Not enough data | #### Portfolio Management | Feature | HaloITSM | HaloPSA | |---|---|---| | **Portfolio Definition** | Not enough data | 7.7 (10 reviews) | | **Portfolio Performance** | Not enough data | 7.8 (10 reviews) | | **Risk** | Not enough data | 8.2 (10 reviews) | | **Portfolio Mix** | Not enough data | 7.1 (11 reviews) | #### Analytics | Feature | HaloITSM | HaloPSA | |---|---|---| | **Forecasting** | Not enough data | 8.3 (10 reviews) | | **Reporting** | Not enough data | 8.1 (17 reviews) | | **KPIs** | Not enough data | 8.2 (14 reviews) | | **Real-Time Reporting** | Not enough data | Not enough data | #### Administration | Feature | HaloITSM | HaloPSA | |---|---|---| | **Standard Integrations** | Not enough data | 8.5 (13 reviews) | | **Workflow** | Not enough data | 9.0 (18 reviews) | | **Access Management** | Not enough data | 9.0 (16 reviews) | | **Email Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Portfolio Management** | Not enough data | Not enough data | | **Calendar Management** | Not enough data | Not enough data | | **Timesheet Management** | Not enough data | Not enough data | | **Accounting Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Platform | Feature | HaloITSM | HaloPSA | |---|---|---| | **APIs** | Not enough data | 9.1 (13 reviews) | | **Internationalization** | Not enough data | 8.5 (12 reviews) | | **Performance and Reliability** | Not enough data | 8.9 (18 reviews) | | **Mobile** | Not enough data | 6.4 (13 reviews) | | **Offline Access** | Not enough data | 4.8 (9 reviews) | #### Generative AI | Feature | HaloITSM | HaloPSA | |---|---|---| | **AI Text Generation** | Not enough data | 7.3 (5 reviews) | | **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | | **Proposal Generation** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Artificial Intelligence - Professional Services Automation | Feature | HaloITSM | HaloPSA | |---|---|---| | **Predictive Forecasting** | Not enough data | Not enough data | | **Smart task suggestions** | Not enough data | Not enough data | | **Automated workflows** | Not enough data | Not enough data | #### Agentic AI - Professional Services Automation | Feature | HaloITSM | HaloPSA | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Additional Functionality | Feature | HaloITSM | HaloPSA | |---|---|---| | **Activity Dashboard** | Not enough data | Not enough data | | **Gantt/Timeline View** | Not enough data | Not enough data | | **Quotes/Estimates** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Performance Metrics** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Billing & Invoicing** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Project Templates** | Not enough data | Not enough data | | **Task Scheduling** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | --- ## Categories **Unique to HaloITSM (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management) **Unique to HaloPSA (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) --- ## Reviewer Demographics ### By Company Size | Segment | HaloITSM | HaloPSA | |---|---|---| | **Small-Business** | 5.0% | 87.2% | | **Mid-Market** | 55.0% | 10.6% | | **Enterprise** | 40.0% | 2.1% | ### By Industry #### HaloITSM - **Retail:** 15.0% - **Hospital & Health Care:** 15.0% - **Wholesale:** 10.0% - **Leisure, Travel & Tourism:** 10.0% - **Utilities:** 5.0% - **Renewables & Environment:** 5.0% - **Primary/Secondary Education:** 5.0% - **Oil & Energy:** 5.0% - **Logistics and Supply Chain:** 5.0% - **Higher Education:** 5.0% - **Other:** 20.0% #### HaloPSA - **Information Technology and Services:** 56.5% - **Computer & Network Security:** 30.4% - **Telecommunications:** 2.2% - **Primary/Secondary Education:** 2.2% - **Information Services:** 2.2% - **Computer Software:** 2.2% - **Architecture & Planning:** 2.2% - **Accounting:** 2.2% --- ## Alternatives ### Alternatives to HaloITSM - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1356 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5037 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (14341 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (635 reviews) - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1269 reviews) ### Alternatives to HaloPSA - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (635 reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews) - [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (205 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (554 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (674 reviews) - [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.4/5 stars (1798 reviews) - [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (378 reviews) - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (871 reviews) - [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1572 reviews) --- ## Top Discussions ### HaloITSM No discussions available for this product. ### HaloPSA No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haloitsm-vs-halopsa)