# HaloITSM vs HaloPSA Comparison

| | HaloITSM | HaloPSA | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 22 | 43 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Small-Business (88.4% of reviews) | 
| **Entry Level Price** | Starting at $49.00 Per Month | Free Trial | 

---
## Top Pros & Cons

### HaloITSM

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Limited Customization (1 reviews)
- Ticketing Issues (1 reviews)

### HaloPSA

Pros:
- Ease of Use (3 reviews)
- Customer Support (2 reviews)

Cons:
- Learning Curve (2 reviews)
- Billing Issues (1 reviews)

---
## Ratings Comparison
| Rating | HaloITSM | HaloPSA | 
|---|---|---|
  | **Meets Requirements** | 9.4 (16 reviews) | 8.8 (38 reviews) | 
  | **Ease of Use** | 9.8 (16 reviews) | 8.4 (39 reviews) | 
  | **Ease of Setup** | 9.1 (16 reviews) | 7.2 (35 reviews) | 
  | **Ease of Admin** | 9.1 (13 reviews) | 8.1 (26 reviews) | 
  | **Quality of Support** | 9.6 (16 reviews) | 8.9 (36 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (13 reviews) | 9.1 (25 reviews) | 
  | **Product Direction (% positive)** | 10.0 (15 reviews) | 9.0 (36 reviews) | 

---
## Pricing

### HaloITSM

#### Entry-Level Pricing

Plan: All-inclusive ITSM software

Price: Starting at $49.00 Per Month

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.

Key Features:
- Incident Management
- Knowledge Base
- Self-Service Portal

[Learn more about HaloITSM](https://www.g2.com/products/haloitsm/reviews)

#### Free Trial

Yes

### HaloPSA

#### Entry-Level Pricing

Plan: All-inclusive PSA software

Price: Free Trial

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.

Key Features:
- PSA Automation
- Integrated PSA Platform
- CRM

[Learn more about HaloPSA](https://www.g2.com/products/halopsa/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | 8.8/10 | 15 |
| **HaloPSA** | N/A | N/A |

#### Administration

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Change Management** | 9.7 (5 reviews) | Not enough data | 
| **Asset Management** | 8.3 (9 reviews) | Not enough data | 
| **Reports & Analytics** | 7.3 (13 reviews) | Not enough data | 

#### Service Desk

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Help Desk** | 9.6 (13 reviews) | Not enough data | 
| **Incident Reports** | 9.4 (11 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (6 reviews) | Not enough data | 

#### Management

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Reporting** | 8.2 (14 reviews) | Not enough data | 
| **Administration Console** | 9.2 (11 reviews) | Not enough data | 
| **Access Management** | 8.7 (5 reviews) | Not enough data | 
| **Asset Management** | 7.7 (8 reviews) | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Ticketing System** | 9.9 (13 reviews) | Not enough data | 
| **Performance Logging** | 9.0 (5 reviews) | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | 8.8 (8 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **HaloPSA** | N/A | N/A |

#### Monitoring

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **HaloITSM** | N/A | N/A |
| **HaloPSA** | 7.8/10 | 22 |

#### Customer Management

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Customer Profiles** | Not enough data | 9.2 (17 reviews) | 
| **Sales** | Not enough data | 8.3 (13 reviews) | 
| **Marketing** | Not enough data | 7.3 (11 reviews) | 
| **Client Portal** | Not enough data | 8.9 (19 reviews) | 

#### Project Management

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Project Planning** | Not enough data | 7.2 (15 reviews) | 
| **Project Tracking** | Not enough data | 7.2 (15 reviews) | 
| **Resource Definition** | Not enough data | 7.4 (13 reviews) | 
| **Resource Management** | Not enough data | 7.9 (13 reviews) | 

#### Accounting

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Revenue Recognition** | Not enough data | 7.7 (11 reviews) | 
| **Invoice Management** | Not enough data | 7.6 (16 reviews) | 
| **Payments** | Not enough data | 6.8 (12 reviews) | 
| **Project Accounting** | Not enough data | 6.5 (12 reviews) | 
| **Budget Tracking** | Not enough data | 7.2 (12 reviews) | 

#### Portfolio Management

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Portfolio Definition** | Not enough data | 7.7 (10 reviews) | 
| **Portfolio Performance** | Not enough data | 7.8 (10 reviews) | 
| **Risk** | Not enough data | 8.2 (10 reviews) | 
| **Portfolio Mix** | Not enough data | 7.2 (10 reviews) | 

#### Analytics

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Forecasting** | Not enough data | 8.3 (10 reviews) | 
| **Reporting** | Not enough data | 7.9 (15 reviews) | 
| **KPIs** | Not enough data | 8.1 (13 reviews) | 

#### Administration

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Standard Integrations** | Not enough data | 8.5 (13 reviews) | 
| **Workflow** | Not enough data | 9.1 (16 reviews) | 
| **Access Management** | Not enough data | 8.9 (14 reviews) | 

#### Platform

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **APIs** | Not enough data | 9.1 (13 reviews) | 
| **Internationalization** | Not enough data | 8.5 (12 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (17 reviews) | 
| **Mobile** | Not enough data | 6.8 (12 reviews) | 
| **Offline Access** | Not enough data | 4.8 (9 reviews) | 

#### Generative AI

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | HaloITSM | HaloPSA | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

---
## Categories

**Unique to HaloITSM (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to HaloPSA (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | HaloITSM | HaloPSA | 
|---|---|---|
| **Small-Business** | 5.0% | 88.4% | 
| **Mid-Market** | 55.0% | 9.3% | 
| **Enterprise** | 40.0% | 2.3% | 

### By Industry

#### HaloITSM

- **Retail:** 15.0%
- **Hospital & Health Care:** 15.0%
- **Wholesale:** 10.0%
- **Leisure, Travel & Tourism:** 10.0%
- **Utilities:** 5.0%
- **Renewables & Environment:** 5.0%
- **Primary/Secondary Education:** 5.0%
- **Oil & Energy:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Higher Education:** 5.0%
- **Other:** 20.0%

#### HaloPSA

- **Information Technology and Services:** 57.1%
- **Computer & Network Security:** 31.0%
- **Telecommunications:** 2.4%
- **Primary/Secondary Education:** 2.4%
- **Information Services:** 2.4%
- **Computer Software:** 2.4%
- **Architecture & Planning:** 2.4%

---
## Alternatives

### Alternatives to HaloITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12596 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1173 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (591 reviews)

### Alternatives to HaloPSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (591 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.5/5 stars (133 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1693 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (856 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (340 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)

---
## Top Discussions

### HaloITSM

No discussions available for this product.

### HaloPSA

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/haloitsm-vs-halopsa)