Compare HaloITSM and HaloPSA 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
Starting at $49.00 Per Month
Free Trial
HaloITSM
Star Rating
(21)4.8 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMHaloPSA
Star Rating
(40)4.7 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Learn more about HaloPSAHaloITSM vs HaloPSA
When assessing the two solutions, reviewers found HaloITSM easier to use, set up, and administer. Reviewers also preferred doing business with HaloITSM overall.
- Reviewers felt that HaloITSM meets the needs of their business better than HaloPSA.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HaloITSM over HaloPSA.
Pricing
Entry-Level Pricing
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
HaloPSA
All-inclusive PSA software
Free Trial
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive PSA software.
- PSA Automation
- Integrated PSA Platform
- CRM
Free Trial
HaloITSM
Free Trial is available
HaloPSA
Free Trial is available
Ratings
Meets Requirements
9.3
15
8.9
35
Ease of Use
9.8
15
8.4
36
Ease of Setup
9.0
15
7.5
32
Ease of Admin
9.1
13
8.1
26
Quality of Support
9.7
15
9.1
33
Has the product been a good partner in doing business?
9.9
13
9.1
25
Product Direction (% positive)
10.0
15
9.3
34
Features by Category
Administration
9.7
5
Not enough data
8.3
9
Not enough data
7.2
12
Not enough data
Service Desk
9.6
13
Not enough data
9.4
11
Not enough data
8.3
5
Not enough data
Management
8.5
13
Not enough data
9.2
11
Not enough data
8.7
5
Not enough data
7.7
8
Not enough data
Not enough data
Not enough data
Functionality
9.9
13
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.6
7
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
9.2
17
Not enough data
8.3
13
Not enough data
7.3
11
Not enough data
9.0
17
Project Management
Not enough data
7.6
14
Not enough data
7.6
14
Not enough data
7.4
13
Not enough data
7.9
13
Accounting
Not enough data
7.7
11
Not enough data
7.6
14
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.2
12
Portfolio Management
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.2
10
Not enough data
7.2
10
Analytics
Not enough data
8.3
10
Not enough data
7.9
14
Not enough data
8.6
12
Administration
Not enough data
8.5
13
Not enough data
9.0
14
Not enough data
8.9
14
Platform
Not enough data
9.0
12
Not enough data
8.3
11
Not enough data
8.9
16
Not enough data
6.8
12
Not enough data
4.8
9
Generative AI
Not enough data
7.3
5
Not enough data
7.7
5
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HaloITSM and HaloPSA share no categories
Unique Categories
HaloITSM is categorized as IT Service Management (ITSM) Tools and Incident Management
HaloPSA is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloPSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.8%
Hospital & Health Care
15.8%
Wholesale
10.5%
Utilities
5.3%
Renewables & Environment
5.3%
Other
47.4%
Information Technology and Services
59.0%
Computer & Network Security
28.2%
Telecommunications
2.6%
Primary/Secondary Education
2.6%
Information Services
2.6%
Other
5.1%
Alternatives
Discussions
HaloITSM has no discussions with answers
HaloPSA has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
