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# HaloITSM vs ManageEngine ServiceDesk Plus Comparison - What are their main differences?

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HaloITSMManageEngine[+ Add Product](#)

Reviews

**HaloITSM** [

4.8/5(22)

](https://www.g2.com/products/haloitsm/reviews#reviews)

**ManageEngine ServiceDesk Plus** [

4.2/5(253)

](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews)

Pricing

**HaloITSM**
Free Trial

**Starting at £40.00** Per Month · All-inclusive ITSM software

**ManageEngine ServiceDesk Plus**
Free Trial

**Starts at $1195** (For 10 technicians annually) · Standard Edition help desk module

**Pricing Insights**
from reviews

Time to Implement

**HaloITSM**
1 monthFaster

Based on 7 responses

**ManageEngine ServiceDesk Plus**
2 months

Based on 6 responses

Return on Investment

**HaloITSM**
Not enough reviews yet

**ManageEngine ServiceDesk Plus**
14 months

Based on 46 responses

Perceived Cost

**HaloITSM**
$$$$$

**ManageEngine ServiceDesk Plus**
$$$$$

Average Discount

**HaloITSM**
Not enough reviews yet

**ManageEngine ServiceDesk Plus**
11%

 ![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

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Pros & Cons

**HaloITSM**
[
Ease of Use (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451277&qs=pros-and-cons#reviews)[
Easy Setup (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451323&qs=pros-and-cons#reviews)[
Limited Customization (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451305&qs=pros-and-cons#reviews)[
Ticketing Issues (1)
](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451281&qs=pros-and-cons#reviews)

**ManageEngine ServiceDesk Plus**
[
Ease of Use (9)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews)[
Features (8)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews)[
Complexity (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews)[
Complex Setup (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews)

Integrations

**HaloITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_40b0773d0290d71148b433614c6c6652/lansweeper.png "Product Avatar Image")

Lansweeper

](https://www.g2.com/products/lansweeper/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image")

NinjaOne

](https://www.g2.com/products/ninjaone/reviews)[
View all
](https://www.g2.com/products/haloitsm/integrations)

**ManageEngine ServiceDesk Plus**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_14693a3089c377dc7b31eef5c8a2ac74/manageengine-admanager-plus.png "Product Avatar Image")

ManageEngine ADManager Plus

](https://www.g2.com/products/manageengine-admanager-plus/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8531d8d201cc2ea8e3071c56ccac161c/manageengine-applications-manager.png "Product Avatar Image")

ManageEngine Applications...

](https://www.g2.com/products/manageengine-applications-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/manageengine-servicedesk-plus/integrations)

Screenshots

**HaloITSM**
 ![HaloITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/133933/215128.png)

**ManageEngine ServiceDesk Plus**
 ![ManageEngine ServiceDesk Plus screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/46921/expirable-direct-uploads_2F209626bb-1f66-4bfe-9e54-5b2bbf794522_2Fci-relationships.png)

Ratings

Meets Requirements

**HaloITSM**

9.4

9.416

**ManageEngine ServiceDesk Plus**

8.6

8.6226

Ease of Use

**HaloITSM**

9.8

9.816

**ManageEngine ServiceDesk Plus**

8.5

8.5226

Ease of Setup

**HaloITSM**

9.1

9.116

**ManageEngine ServiceDesk Plus**

8.1

8.1167

Ease of Admin

**HaloITSM**

9.1

9.113

**ManageEngine ServiceDesk Plus**

8.4

8.4163

Quality of Support

**HaloITSM**

9.6

9.616

**ManageEngine ServiceDesk Plus**

8.1

8.1210

Has the product been a good partner in doing business?

**HaloITSM**

9.9

9.913

**ManageEngine ServiceDesk Plus**

8.3

8.3155

Product Direction (% positive)

**HaloITSM**

10.0

10.015

**ManageEngine ServiceDesk Plus**

8.2

8.2217

Features

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.8

15

8.7

48

Administration

Change Management

9.7(won by 0.9)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

40

|

Verified

Asset Management

8.3

9

8.8(won by 0.5)

39

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reports & Analytics

7.3

13

9.0(won by 1.7)

40

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.6(won by 0.4)

13

9.2

43

|

Verified

Incident Reports

9.4(won by 0.5)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.9

41

|

Verified

Process Workflow

8.3

6

8.9(won by 0.6)

41

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customizable Reports

Not enough data

Not enough data

Management

Reporting

8.2

14

8.7(won by 0.5)

39

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Administration Console

9.2(won by 0.6)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

35

|

Verified

Access Management

8.7(won by 0.1)

5

8.6

35

|

Verified

Asset Management

7.7

8

8.7(won by 1.0)

36

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Policy Dictation

Not enough data

8.1(won by default)

34

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.9(won by 0.8)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.1

40

|

Verified

Performance Logging

9.0(won by 0.5)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

38

|

Verified

Automation

8.8(won by 0.4)

8

8.4

40

|

Verified

Alerting

Not enough data

8.8(won by default)

36

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.1

41

Ticket and Case Management

Ticket Creation User Experience

Not enough data

8.6(won by default)

34

Ticket Response User Experience

Not enough data

8.8(won by default)

35

Workflow

Not enough data

8.6(won by default)

34

Automated Response

Not enough data

8.9(won by default)

32

Service Level Agreement (SLA) Management

Not enough data

8.5(won by default)

34

Attachments/Screencasts

Not enough data

8.5(won by default)

34

Ticket Collaboration

Not enough data

8.6(won by default)

32

Customer/Contact Database

Not enough data

8.1(won by default)

31

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.8(won by default)

13

AI Text Summarization

Not enough data

6.9(won by default)

13

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

8.4(won by default)

32

Email to Case

Not enough data

9.1(won by default)

33

Live Chat Support

Not enough data

7.9(won by default)

27

Social Media Integration

Not enough data

7.1(won by default)

24

Voice

Not enough data

6.5(won by default)

24

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

7.5(won by default)

28

Customization 

Not enough data

8.0(won by default)

34

User, Role, and Access Management

Not enough data

8.6(won by default)

36

Third-Party Integrations

Not enough data

7.9(won by default)

33

Reporting

Not enough data

8.3(won by default)

36

Activity Dashboard

Not enough data

8.4(won by default)

35

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.4

34

Monitoring

Constant Monitoring

Not enough data

8.9(won by default)

29

|

Verified

Timely Alerts

Not enough data

9.2(won by default)

30

|

Verified

TIcket Accuracy

Not enough data

9.1(won by default)

31

|

Verified

AI Monitoring

Not enough data

6.4(won by default)

6

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

9.2(won by default)

32

|

Verified

Standardization

Not enough data

8.7(won by default)

30

|

Verified

Lifecycle Visualization

Not enough data

8.9(won by default)

29

|

Verified

Generative AI

AI Text Generation

Not enough data

7.6(won by default)

12

AI Text Summarization

Not enough data

7.6(won by default)

12

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.2

116

Incident Management

Automate Ticket Routing

Not enough data

8.7(won by default)

95

Ticket Prioritization

Not enough data

8.6(won by default)

96

Ticket Notifications

Not enough data

8.8(won by default)

99

Knowledge Base

Not enough data

7.9(won by default)

91

Knowledge Base/Ticket Integration

Not enough data

8.1(won by default)

89

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.3(won by default)

95

Time Tracking

Not enough data

8.5(won by default)

86

Surveys

Not enough data

8.0(won by default)

74

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

7.2(won by default)

75

Self Service

Not enough data

8.2(won by default)

83

Active Directory

Not enough data

8.6(won by default)

91

Multi-Channel Access

Not enough data

7.9(won by default)

69

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")](https://www.g2.com/products/haloitsm/reviews)

HaloITSM

Small-Business(50 or fewer emp.)

5.0%

Mid-Market(51-1000 emp.)

55.0%

Enterprise(\> 1000 emp.)

40.0%

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ManageEngine ServiceDesk Plus

Small-Business(50 or fewer emp.)

9.3%

Mid-Market(51-1000 emp.)

58.9%

Enterprise(\> 1000 emp.)

31.7%

Small-Business

(50 or fewer emp.)

5.0%

9.3%

Mid-Market

(51-1000 emp.)

55.0%

58.9%

Enterprise

(\> 1000 emp.)

40.0%

31.7%

Reviewers' Industry

[![HaloITSM](https://images.g2crowd.com/uploads/product/hd_favicon/8a7aa088946cbc27ea3c59823f372cce/haloitsm.svg "HaloITSM")](https://www.g2.com/products/haloitsm/reviews)
HaloITSM

Retail

15.0%

Hospital & Health Care

15.0%

Wholesale

10.0%

Leisure, Travel & Tourism

10.0%

Utilities

5.0%

Other

45.0%

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
ManageEngine ServiceDesk Plus

Information Technology and Services

18.8%

Financial Services

4.9%

Hospital & Health Care

4.9%

Oil & Energy

4.1%

Computer & Network Security

3.7%

Other

63.7%

FAQs

## HaloITSM vs ManageEngine FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between ManageEngine vs HaloITSM?

HaloITSM stands out for its higher G2 rating, more modern interface, and stronger reviewer satisfaction across key dimensions compared to ManageEngine.

| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | [HaloITSM](https://www.g2.com/products/haloitsm/reviews) |
| --- | --- |
| 4.2/5 (250 reviews) | 4.8/5 (22 reviews) |
| Mid-Market | Mid-Market |
| 8.1 | 9.1 |
| 8.1 | 9.6 |
| Ease of Use (9 all-time mentions) | Ease of Use (recent reviews) |

### How do the pricing models of ManageEngine and HaloITSM compare?

HaloITSM is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ManageEngine.

- **ManageEngine:** Reviewers note its lower price point compared to competitors, but some express dissatisfaction with the pricing structure and limited functionalities for the cost.
- **HaloITSM:** Recent reviews highlight its affordability and strong value for the capabilities provided, with several reviewers citing low cost as a key benefit.

### What are the best alternatives to ManageEngine and HaloITSM?

The top three alternatives to ManageEngine and HaloITSM are Freshservice, Jira Service Management, and ServiceNow IT Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | Lower price point compared to competitors | Ease of Use (9 all-time mentions) |
| [HaloITSM](https://www.g2.com/products/haloitsm/reviews) | 4.8/5 (22 reviews) | Mid-Market | Affordable for the capabilities provided | Ease of Use (recent reviews) |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — |

### Which Service Desk features should I prioritize when comparing ManageEngine and HaloITSM?

Buyers should prioritize Ease of Use, Customization, Integrations, Change Management, and Customer Support when comparing ManageEngine and HaloITSM.

- **Ease of Use:** ManageEngine (8.5), HaloITSM (9.8); 9 all-time mentions for ManageEngine, recent reviews highlight HaloITSM's modern interface.
- **Customization:** ManageEngine (5 all-time mentions), HaloITSM (recent reviews cite extensive customization options).
- **Integrations:** ManageEngine (6 all-time mentions), HaloITSM (recent reviews mention easy integration with platforms like Teams and O365).
- **Change Management:** ManageEngine (3 all-time mentions), HaloITSM (recent reviews cite ITIL-aligned change management).
- **Customer Support:** ManageEngine (6 all-time mentions), HaloITSM (recent reviews highlight responsive support).

### What are the pros and cons of ManageEngine vs HaloITSM?

HaloITSM's headline strength is its ease of use and modern interface, while ManageEngine is recognized for its feature breadth and customization.

- **ManageEngine strengths:** Ease of Use (9 all-time mentions), Features (8), User Interface (7), Asset Management (6), Customer Support (6), Integrations (6), Customization (5), Ticketing System (5), Automation (4).
- **ManageEngine trade-offs:** Complexity (4), Complex Setup (4), Learning Curve (4), Steep Learning Curve (4), Limited Features (3).
- **HaloITSM strengths:** Ease of Use (recent reviews), Easy Setup (recent reviews), Efficiency (recent reviews), Ticket Management (recent reviews), Simple (recent reviews).
- **HaloITSM trade-offs:** Limited Customization (recent reviews), Ticketing Issues (recent reviews).

### Is ManageEngine or HaloITSM better for small businesses?

ManageEngine is a better fit for small businesses, with reviewers citing its affordability and suitability for small organizations.

- **ManageEngine:** Largest segment is Mid-Market, but recent reviews highlight its lower price point and value for small businesses.
- **HaloITSM:** Largest segment is Mid-Market, with reviewers noting its flexibility and ease of use, but less direct small-business sentiment.

### Which Service Desk platform has better integrations?

ManageEngine and HaloITSM are rated comparably for integrations, with both products receiving positive reviewer feedback on integration capabilities.

- **ManageEngine:** Integrations mentioned in 6 all-time reviews, including with Endpoint Central, Office 365, and Azure.
- **HaloITSM:** Recent reviews highlight integrations with Teams, O365, and other platforms, with reviewers noting easy configuration.

### How do ManageEngine and HaloITSM compare on customer support?

HaloITSM is rated higher for Quality of Support, with a 9.6 score versus ManageEngine's 8.1.

- **ManageEngine:** 6 all-time mentions for Customer Support, with reviewers noting helpfulness but also citing slow response and support delays in some cases.
- **HaloITSM:** Recent reviews consistently praise responsive and personal support, with a 9.6 Quality of Support score.

### Which is easier to implement, ManageEngine or HaloITSM?

HaloITSM is easier to implement, with a higher Ease of Setup score (9.1 vs. 8.1 for ManageEngine).

- **ManageEngine:** Reviewers describe setup as straightforward but sometimes complex, with a learning curve and configuration challenges noted in several reviews.
- **HaloITSM:** Reviewers consistently highlight simple setup, intuitive configuration, and a modern interface that accelerates onboarding.

### Which product has better Change Management?

HaloITSM is favored for Change Management, with reviewers citing its ITIL alignment and ease of use.

- **ManageEngine:** Change Management mentioned in 3 all-time reviews, with reviewers noting dedicated modules and ITIL framework support.
- **HaloITSM:** Recent reviews highlight ITIL-aligned Change Management, ease of tracking change requests, and strong workflow customization.

Alternatives

**HaloITSM Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

**ManageEngine ServiceDesk Plus Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

## HaloITSM vs ManageEngine ServiceDesk Plus

When assessing the two solutions, reviewers found HaloITSM easier to use, set up, and administer. Reviewers also preferred doing business with HaloITSM overall.

- Reviewers felt that HaloITSM meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that HaloITSM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of HaloITSM over ManageEngine ServiceDesk Plus.