--- title: HaloITSM Reviews meta\_title: 'HaloITSM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how HaloITSM works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### HaloITSM Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find HaloITSM **easy to use** , appreciating its simple setup and effective ticket logging for IT issues. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451277&qs=pros-and-cons#reviews) Users value the **easy setup** of HaloITSM, appreciating its straightforward use and effective ticket logging. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451323&qs=pros-and-cons#reviews) Users praise the **efficiency** of HaloITSM for its simple setup and effective ticket logging, boosting workflow productivity. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451291&qs=pros-and-cons#reviews) Users enjoy the **simple setup** of HaloITSM, making it easy to use and streamlining ticket logging. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451285&qs=pros-and-cons#reviews) Users find HaloITSM's **simplicity in setup and ease of use** to significantly enhance their workflow efficiency. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451313&qs=pros-and-cons#reviews) Users find the **limited customization** in HaloITSM frustrating, especially regarding ticket resolution processes. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451305&qs=pros-and-cons#reviews) Users find the **ticketing process cumbersome** , citing unnecessary steps and a lack of customization options. [(1 mentions)](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451281&qs=pros-and-cons#reviews) ### Top Pros or Advantages of HaloITSM ##### 1. Ease of Use Users find HaloITSM **easy to use** , appreciating its simple setup and effective ticket logging for IT issues. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451277&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you like about HaloITSM? I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI ca ##### 2. Easy Setup Users value the **easy setup** of HaloITSM, appreciating its straightforward use and effective ticket logging. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451323&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you like about HaloITSM? I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI ca ##### 3. Efficiency Users praise the **efficiency** of HaloITSM for its simple setup and effective ticket logging, boosting workflow productivity. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451291&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you like about HaloITSM? I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI ca ##### 4. Setup Ease Users enjoy the **simple setup** of HaloITSM, making it easy to use and streamlining ticket logging. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451285&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you like about HaloITSM? I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI ca ##### 5. Simple Users find HaloITSM's **simplicity in setup and ease of use** to significantly enhance their workflow efficiency. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451313&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you like about HaloITSM? I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI ca ### Top Cons or Disadvantages of HaloITSM ##### 1. Limited Customization Users find the **limited customization** in HaloITSM frustrating, especially regarding ticket resolution processes. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451305&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you dislike about HaloITSM? I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the pro ##### 2. Ticketing Issues Users find the **ticketing process cumbersome** , citing unnecessary steps and a lack of customization options. [ See 1 mentions ](https://www.g2.com/products/haloitsm/reviews?filters%5Bsentiment_snippet%5D=2451281&qs=pros-and-cons#reviews) See Related User Reviews RF Riccardo F. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Ticketing System with Great AI Features" What do you dislike about HaloITSM? I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the pro ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,947) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/haloitsm/competitors/alternatives) KA KAWSER A. IT Security Support Analyst Mid-Market (51-1000 emp.) 4/30/2026 "HaloITSM: Easy to Use, Modern Interface, and Powerful Tools in One Affordable Package" 4.5/5 What do you like best about HaloITSM? HaloITSM is extremely easy to use thanks to its clean, modern interface and simple drag-and-drop workflow builders. It gives you all the powerful tools you need in one affordable package, without the technical headaches or hidden costs of other platforms. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? The platform has a steep learning curve because its deep customization requires a lot of manual configuration and "trial and error." Additionally, creating advanced custom reports often requires SQL knowledge, which can be difficult for non-technical users to manage. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? HaloITSM eliminates operational silos by consolidating fragmented tools into one unified, ITIL-aligned platform. This benefits you by automating repetitive tasks, which cuts ticket volume and significantly speeds up resolution times. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AH Amber H. IT Service Management Enterprise (\> 1000 emp.) 4/21/2026 "Highly Collaborative Halo Developers and Flexible Core Customization" 5/5 What do you like best about HaloITSM? We’re able to work directly with the Halo developers to adjust how their core code works. They’re also very easy to collaborate with when we need additional global options. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? They’re still a relatively young company, so we don’t have many customers who have used them long enough to work through all the kinks or fully identify the opportunities. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? The cost is relatively low for the capabilities you get, such as CMDB, project management, and time tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![James W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James W.") JW James W. Service desk analyst Higher Education Enterprise (\> 1000 emp.) 4/21/2026 "All-in-One, Easy-to-Use Platform—Though Ticket Writing Can Feel Long-Winded" 3.5/5 What do you like best about HaloITSM? It can be great at combining everything you may need such as a knowledge guide, the reporting, the ease of use and very quick to get to know the system Review collected by and hosted on G2.com. What do you dislike about HaloITSM? It can sometimes feel very long winded when writing a ticket up and then keeps opening new tabs Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? It's helping the ticket management and very easy to integrate use of teams chat to be able to contact the user in need of support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RF Riccardo F. IT Manager Mid-Market (51-1000 emp.) 1/27/2026 "Efficient Ticketing System with Great AI Features" 4.5/5 What do you like best about HaloITSM? I like that HaloITSM was simple to set up and easy to use. It effectively logs all tickets from our employees regarding IT break/fix issues. Its AI capabilities are also a plus, helping us create documentation for common problems and figure out trending data, which enhances our workflow efficiency. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? I don't like that the resolution state going from pending to resolution requires some extra steps. I wish some items were more customizable in the program, especially how the ticket goes from cradle to grave. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? I use HaloITSM for our ticketing system to log all IT break/fix tickets from employees. It is simple to set up, easy to use, and helps create documentation for common problems. The AI helps us figure out trending data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![sotiris s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sotiris s.") SS sotiris s. IT Manager Enterprise (\> 1000 emp.) 3/12/2026 "Easy Setup and Seamless Platform Integrations" 5/5 What do you like best about HaloITSM? integration with other platforms, eazy to config Review collected by and hosted on G2.com. What do you dislike about HaloITSM? i would like more integrations, better knowledge base, easiest report generation Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? incident management , project management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SH Sayad H. Head of IT Infrastructure Mid-Market (51-1000 emp.) 6/11/2024 "A User-Friendly Powerhouse" 5/5 What do you like best about HaloITSM? HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration. The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency. The clean, modern interface is a breath of fresh air. It's a stark contrast to outdated ITSM platforms that felt like relics from a bygone era. This modern design not only looks great but also contributes significantly to the overall user experience. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? HaloITSM shines in so many areas, but one minor limitation to consider is the level of UI customization. While it offers a good degree of flexibility to adapt workflows, some users might crave more granular control over the interface itself. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? Our old ITSM platform was clunky and confusing, leading to frustration for both technicians and end-users. HaloITSM's intuitive interface makes it easy for everyone to navigate, saving us time and reducing errors. Technicians can now focus on resolving issues instead of wrestling with the system itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 12/15/2022 "Beat them all!" 5/5 What do you like best about HaloITSM? I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving. The technical support is excellent, and the developers listen to suggestions and implement them. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good! Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? We use it to track incidents, change requests, knowledge base articles and assets. It allows us to communicate with customers effectively. As it's responsive and fast, the users don't waste time or get frustrated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MD Mark D. Enterprise (\> 1000 emp.) 10/20/2020 "Outstanding service desk software that gets better with every iteration" 5/5 What do you like best about HaloITSM? The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? Sometimes it can be hard to work out where a feature sits and you end up having to contact support (who are always happy to help), new video tutorials are nice but there are not enough of them Review collected by and hosted on G2.com. Recommendations to others considering HaloITSM: Give it a try and talk your requirements through with one of the account managers, if the features you need are missing, don't discount it - talk to them and you'll be pleasantly surprised at just what they can get added for you. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? Halo replaced our existing solutions and has quickly been positively adopted by the teams. It now acts as our central service desk for all teams, helped to introduce formal change management for our SOX adoption and manages all of our IT procurement. In total replaced six separate systems with one Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 12/14/2020 "Great product and seamless migration to the cloud" 5/5 What do you like best about HaloITSM? The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs. Review collected by and hosted on G2.com. What do you dislike about HaloITSM? The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection. Review collected by and hosted on G2.com. Recommendations to others considering HaloITSM: If you are looking ticketing system, seriously talk with HaloITSM. Their customer service is exceptional and easy to work with. I believe the costing are value for money. This has a modern look and feel and will be customisable to any business. Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? All of our emails throughout the business now come through HaloITSM. We are able to keep track, audit, report and use to make business decisions. We are a Manage Print supplier and use this as a ticketing system for our customers and engineers. Customers email, a ticket is raised and assigned to an engineer, issue resolved and ticket closed with SLAs so reporting each month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Mid-Market (51-1000 emp.) 12/2/2020 "Great service desk application" 5/5 What do you like best about HaloITSM? Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal Review collected by and hosted on G2.com. What do you dislike about HaloITSM? I haven't come across anything I don't like about Halo, it all works like it should so have no complaints Review collected by and hosted on G2.com. Recommendations to others considering HaloITSM: I would definitely recommend Halo, we did a bunch of demos for these kind of services and found Halos larger competitors to be lacking in flexibility and some of them wouldn't even do a 1 on 1 demo as they obviously dont value their customers enough to give a personal touch. We are always able to get hold of Halo support when we need it and have been able to do everything we have wanted to do within the confines of Halo Review collected by and hosted on G2.com. What problems is HaloITSM solving and how is that benefiting you? The main problem we have solved is the managing of multiple shared mailboxes, we are also able to create forms on our portal for our customers to access Review collected by and hosted on G2.com. Show More Response from Will Maciver of HaloITSM [Editedit](https://www.g2.com/survey_responses/haloitsm-review-4502928/official_response/edit) Hi there, thanks for the great review, we really appreciate it! 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