Compare Freshservice and HaloITSM 
At a Glance
Market Segments
Mid-Market (62.0% of reviews)
Mid-Market (55.0% of reviews)
Entry-Level Pricing
$19.00
Starting at $49.00 Per Month
Freshservice
Star Rating
(1,321)4.6 out of 5
Market Segments
Mid-Market (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHaloITSM
Star Rating
(22)4.8 out of 5
Market Segments
Mid-Market (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its higher G2 Score of 72.79 compared to HaloITSM's 51.72. Users appreciate its intuitive interface and comprehensive feature set, which allows for efficient management of customer support.
- Users say that Freshservice offers a wide range of functionalities that can consolidate multiple applications into one platform, making it a versatile choice for organizations looking to streamline their operations. This flexibility is particularly beneficial for teams beyond just IT.
- Reviewers mention that HaloITSM stands out for its ease of use, with a sleek design that both technicians and end-users find accessible. This user-friendly approach helps save time and reduces frustration, making it a strong contender for those prioritizing a smooth user experience.
- According to verified reviews, Freshservice has a significant advantage in the number of reviews, with 1,260 compared to HaloITSM's 16. This larger volume of feedback provides a more reliable picture of user experiences and satisfaction levels.
- Users highlight that while HaloITSM has received praise for its excellent technical support and responsiveness to user feedback, Freshservice also garners positive remarks for its support quality, indicating that both platforms are committed to helping their users succeed.
- Reviewers note that Freshservice's implementation process is quick and straightforward, with many users appreciating the intuitive onboarding wizard that facilitates a smooth transition. In contrast, while HaloITSM is praised for its customization capabilities, some users may find the initial setup more complex.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Freshservice
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.9
1,175
9.4
16
Ease of Use
9.2
1,179
9.8
16
Ease of Setup
8.8
963
9.1
16
Ease of Admin
9.0
957
9.1
13
Quality of Support
9.0
1,135
9.6
16
Has the product been a good partner in doing business?
9.1
932
9.9
13
Product Direction (% positive)
9.5
1,160
10.0
15
Features by Category
Administration
8.6
323
|
Verified
9.7
5
8.4
349
|
Verified
8.3
9
8.4
373
|
Verified
7.3
13
Service Desk
9.4
405
|
Verified
9.6
13
9.1
377
|
Verified
9.4
11
8.8
371
|
Verified
8.3
6
Management
8.5
312
|
Verified
8.2
14
8.9
318
|
Verified
9.2
11
8.8
283
|
Verified
8.7
5
8.5
288
|
Verified
7.7
8
8.1
228
|
Verified
Not enough data
Functionality
9.5
337
|
Verified
9.9
13
8.7
269
|
Verified
9.0
5
8.7
267
|
Verified
Not enough data
8.8
307
|
Verified
8.8
8
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
8.5
10
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
734
Not enough data
8.9
737
Not enough data
9.0
791
Not enough data
8.6
727
Not enough data
8.6
691
Not enough data
Reporting
8.6
772
Not enough data
8.2
636
Not enough data
8.2
614
Not enough data
Access & Usability
8.4
700
Not enough data
8.9
723
Not enough data
8.5
550
Not enough data
8.6
561
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.5
173
Not enough data
Platform
8.3
231
Not enough data
8.2
212
Not enough data
8.7
255
Not enough data
8.4
283
Not enough data
8.7
315
Not enough data
Security
7.8
178
Not enough data
7.0
107
Not enough data
7.5
166
Not enough data
8.9
283
Not enough data
8.8
286
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and HaloITSM are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
Freshservice is categorized as IT Asset Management, IT Alerting, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
HaloITSM has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.5%
Computer Software
5.5%
Construction
4.4%
Financial Services
3.6%
Education Management
3.6%
Other
63.4%
Retail
15.0%
Hospital & Health Care
15.0%
Wholesale
10.0%
Leisure, Travel & Tourism
10.0%
Utilities
5.0%
Other
45.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
HaloITSM has no discussions with answers
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