Introducing G2.ai, the future of software buying.Try now
Compare Freshservice and HaloITSM 
Featured Products
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (62.5% of reviews)
Entry-Level Pricing
$19.00
Starting at $49.00 Per Month
Freshservice
Star Rating
(1,308)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansHaloITSM
Star Rating
(17)4.8 out of 5
Market Segments
Mid-Market (62.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, reflected in its higher G2 Score of 72.79 compared to HaloITSM's 51.72. Users appreciate its intuitive interface and comprehensive feature set, which allows for efficient management of customer support.
- Users say that Freshservice offers a wide range of functionalities that can consolidate multiple applications into one platform, making it a versatile choice for organizations looking to streamline their operations. This flexibility is particularly beneficial for teams beyond just IT.
- Reviewers mention that HaloITSM stands out for its ease of use, with a sleek design that both technicians and end-users find accessible. This user-friendly approach helps save time and reduces frustration, making it a strong contender for those prioritizing a smooth user experience.
- According to verified reviews, Freshservice has a significant advantage in the number of reviews, with 1,260 compared to HaloITSM's 16. This larger volume of feedback provides a more reliable picture of user experiences and satisfaction levels.
- Users highlight that while HaloITSM has received praise for its excellent technical support and responsiveness to user feedback, Freshservice also garners positive remarks for its support quality, indicating that both platforms are committed to helping their users succeed.
- Reviewers note that Freshservice's implementation process is quick and straightforward, with many users appreciating the intuitive onboarding wizard that facilitates a smooth transition. In contrast, while HaloITSM is praised for its customization capabilities, some users may find the initial setup more complex.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
HaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Freshservice
Free Trial is available
HaloITSM
Free Trial is available
Ratings
Meets Requirements
8.9
1,169
9.3
12
Ease of Use
9.2
1,171
9.9
12
Ease of Setup
8.8
954
9.0
12
Ease of Admin
9.0
957
9.0
12
Quality of Support
9.0
1,129
9.7
12
Has the product been a good partner in doing business?
9.1
932
9.9
12
Product Direction (% positive)
9.5
1,156
10.0
12
Features by Category
Administration
8.6
321
|
Verified
9.7
5
8.4
345
|
Verified
7.9
7
8.4
374
|
Verified
7.2
10
Service Desk
9.4
402
|
Verified
9.7
11
9.1
377
|
Verified
9.3
10
8.8
370
|
Verified
8.3
5
Management
8.5
312
|
Verified
8.2
11
8.9
319
|
Verified
9.2
11
8.8
283
|
Verified
8.7
5
8.5
286
|
Verified
7.4
7
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
10.0
11
8.7
271
|
Verified
9.0
5
8.7
268
|
Verified
Not enough data
8.8
304
|
Verified
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.3
10
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
10
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and HaloITSM are categorized as IT Service Management (ITSM) Tools and Incident Management
Unique Categories
Freshservice is categorized as IT Alerting, Enterprise IT Management, Service Desk, and Customer Self-Service
HaloITSM has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Retail
18.8%
Wholesale
12.5%
Hospital & Health Care
12.5%
Utilities
6.3%
Renewables & Environment
6.3%
Other
43.8%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
HaloITSM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
