The G2 on 7 Layer Solutions

7 Layer Solutions Pros and Cons: Top Advantages and Disadvantages

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Generated from real user reviews

Users value the exceptional customer support from 7 Layer Solutions, highlighting their prompt and effective resolutions to issues. (15 mentions)

Users commend 7 Layer Solutions for their exceptional responsiveness and helpfulness, ensuring client needs are prioritized effectively. (13 mentions)

Users value the extensive knowledge and reliability of 7 Layer Solutions, enhancing collaboration and communication in projects. (12 mentions)

Users value the knowledgeable expertise of 7 Layer Solutions, appreciating their reliable and professional partnership. (11 mentions)

Users praise the timely response time of 7 Layer Solutions, ensuring swift resolution of issues and proactive support. (11 mentions)

Users value the technical expertise of 7 Layer Solutions, appreciating their professionalism and efficiency in project management. (8 mentions)

Users value the proactive communication and dedication of 7 Layer Solutions, ensuring reliable and knowledgeable support. (5 mentions)

Users note that the service can be expensive, especially for smaller companies, but quality is emphasized. (7 mentions)

Users note limited availability of expertise in specific areas and experience delays before project commencement. (5 mentions)

Users experience performance issues with 7 Layer Solutions, leading to frustration during technical barriers and development challenges. (4 mentions)

Users feel that 7 Layer Solutions requires more expertise in specific skillsets to meet all their needs effectively. (2 mentions)

Users note some staff turnover at 7 Layer, but commend the quick replacement with high-quality technicians. (2 mentions)

Top Pros or Advantages of 7 Layer Solutions

1. Customer Support

Users value the exceptional customer support from 7 Layer Solutions, highlighting their prompt and effective resolutions to issues.

See 15 mentions

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Gregory W.

Mid-Market (51-1000 emp.)

5.0/5

"Initial Experience with 7 layer"

What do you like about 7 Layer Solutions?

1) Respectful, patient, and shows the client's best interest without being pushy. 2) Technically sound, I interviewed a lot of MSPs before signing w

David S.

Mid-Market (51-1000 emp.)

5.0/5

"Feedback on IT MSP, 7-Layer Solutions"

What do you like about 7 Layer Solutions?

7-Layer highly proactive in protecting our business from outside threats. They also provide an onsite presence which allows user issues to be addresse

2. Helpful

Users commend 7 Layer Solutions for their exceptional responsiveness and helpfulness, ensuring client needs are prioritized effectively.

See 13 mentions

See Related User Reviews

Gregory W.

Mid-Market (51-1000 emp.)

5.0/5

"Initial Experience with 7 layer"

What do you like about 7 Layer Solutions?

1) Respectful, patient, and shows the client's best interest without being pushy. 2) Technically sound, I interviewed a lot of MSPs before signing w

Lowell C.

Mid-Market (51-1000 emp.)

5.0/5

"Blue Chip IT Assistance"

What do you like about 7 Layer Solutions?

7 Layer delivered on the specific proposal they outlined they would do. They were also helpful in making sure that we followed their timeline to get t

3. Knowledge

Users value the extensive knowledge and reliability of 7 Layer Solutions, enhancing collaboration and communication in projects.

See 12 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great People, Great Company"

What do you like about 7 Layer Solutions?

I really enjoyed working with the people and the leadership for 7 Layer. The experts were highly knowledgeable and willing to scale down the explanat

Peter R.

Mid-Market (51-1000 emp.)

5.0/5

"An IT Partner you'd dream about, which exaclty exists"

What do you like about 7 Layer Solutions?

I love that the overall approach and what a true partnership means. They are an incredibly reliable and knowledgeable resource.

4. Expertise

Users value the knowledgeable expertise of 7 Layer Solutions, appreciating their reliable and professional partnership.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great People, Great Company"

What do you like about 7 Layer Solutions?

I really enjoyed working with the people and the leadership for 7 Layer. The experts were highly knowledgeable and willing to scale down the explanat

Peter R.

Mid-Market (51-1000 emp.)

5.0/5

"An IT Partner you'd dream about, which exaclty exists"

What do you like about 7 Layer Solutions?

I love that the overall approach and what a true partnership means. They are an incredibly reliable and knowledgeable resource.

5. Response Time

Users praise the timely response time of 7 Layer Solutions, ensuring swift resolution of issues and proactive support.

See 11 mentions

See Related User Reviews

David S.

Mid-Market (51-1000 emp.)

5.0/5

"Feedback on IT MSP, 7-Layer Solutions"

What do you like about 7 Layer Solutions?

7-Layer highly proactive in protecting our business from outside threats. They also provide an onsite presence which allows user issues to be addresse

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Had a great experience working with the 7 Layer team"

What do you like about 7 Layer Solutions?

I enjoy the one on one support we get from our dedicated technician. When we have issues, they get solved in a very timely manner.

6. Technical Expertise

Users value the technical expertise of 7 Layer Solutions, appreciating their professionalism and efficiency in project management.

See 8 mentions

See Related User Reviews

Gregory W.

Mid-Market (51-1000 emp.)

5.0/5

"Initial Experience with 7 layer"

What do you like about 7 Layer Solutions?

1) Respectful, patient, and shows the client's best interest without being pushy. 2) Technically sound, I interviewed a lot of MSPs before signing w

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellence over multiple projects over multiple years"

What do you like about 7 Layer Solutions?

Each 7 Layer team member we have worked with are both very technically competent as well as extremely pleasant to work with.

7. Communication

Users value the proactive communication and dedication of 7 Layer Solutions, ensuring reliable and knowledgeable support.

See 5 mentions

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Angel G.

Mid-Market (51-1000 emp.)

5.0/5

"Great communication"

What do you like about 7 Layer Solutions?

The communication is proactive in bringing new and improved solutions to many areas that have been neglected for years.

Greg F.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable, Professional MSP with Excellent Communication"

What do you like about 7 Layer Solutions?

Excellent communication and professionalism throughout the entire process. The team was responsive, clear, and great to work with.

Top Cons or Disadvantages of 7 Layer Solutions

1. Expensive

Users note that the service can be expensive, especially for smaller companies, but quality is emphasized.

See 7 mentions

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Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Proactive help desk support"

What do you dislike about 7 Layer Solutions?

7 layer Solutions has a higher price than competitors.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Helpful depot services!"

What do you dislike about 7 Layer Solutions?

Although the cost may seem high at first, it is obvious that you are paying for a well rounded and professional service.

2. Limited Availability

Users note limited availability of expertise in specific areas and experience delays before project commencement.

See 5 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great Experience"

What do you dislike about 7 Layer Solutions?

It took about 3 weeks to start the project – I understand they are very busy but we wanted to go sooner.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Recommended IT partner for a Private Equity backed healthcare management company"

What do you dislike about 7 Layer Solutions?

With a growth plan relying heavily on M&A, we would likely continue to rely on local IT MSPs for support, since 7 Layer's ability to provide on-si

3. Performance Issues

Users experience performance issues with 7 Layer Solutions, leading to frustration during technical barriers and development challenges.

See 4 mentions

See Related User Reviews

Gregory W.

Mid-Market (51-1000 emp.)

5.0/5

"Initial Experience with 7 layer"

What do you dislike about 7 Layer Solutions?

There is not much to dislike; if I had to say anything, it could be that I would have liked the discovery phase and any other projects to move a bit f

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Long-Term Partnership w/ Fully Outsourced IT"

What do you dislike about 7 Layer Solutions?

Application development has been a challenge, however, they are up front that development is outside of their scope, so we have to find alternate prov

4. Expertise Required

Users feel that 7 Layer Solutions requires more expertise in specific skillsets to meet all their needs effectively.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Business focused service"

What do you dislike about 7 Layer Solutions?

Their roster of skillsets should be deeper. One area of need I would have been interested in was AWS experience at an expert level. This would have fi

Lowell C.

Mid-Market (51-1000 emp.)

5.0/5

"Blue Chip IT Assistance"

What do you dislike about 7 Layer Solutions?

I wish we did receive a little more documentation on overall what we should be doing or what they would recommend next.

5. Staff Turnover

Users note some staff turnover at 7 Layer, but commend the quick replacement with high-quality technicians.

See 2 mentions

See Related User Reviews

Peter F.

Enterprise (> 1000 emp.)

5.0/5

"Great IT and Cybersecurity partner"

What do you dislike about 7 Layer Solutions?

nothing comes to mind. After three months one of our assigend resources left, however they replaced very quickly with another great resource.

Jay M.

Mid-Market (51-1000 emp.)

4.5/5

"7 Layer has been a trusted partner in managing our IT services."

What do you dislike about 7 Layer Solutions?

The only issue we have experienced with 7 Layer is that we have seen some turnover in the technicians in charge of our account. They have always repl

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Anne E.

Small-Business (50 or fewer emp.)

10/1/2025

"Office Manager"

5/5

What do you like best about 7 Layer Solutions?

I appreciate the quick response time and effective problem-solving. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

I have always been satisfied with their work and have never experienced any issues. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

I highly recommend their services because they deliver fast, high-quality work and maintain a personable demeanor throughout the process. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

After the construction of our new IT infrastructure, we have relied on their support for daily IT issues and new employee onboarding. All of their services have contributed to creating a more efficient workplace. Review collected by and hosted on G2.com.

Angel G.

Mid-Market (51-1000 emp.)

6/11/2025

"Great communication"

5/5

What do you like best about 7 Layer Solutions?

The communication is proactive in bringing new and improved solutions to many areas that have been neglected for years. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

So far, no complaints or issues. I don't have any comments on this. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

7 Layer stepped in to deliver the high-quality IT services our 22 properties required. The transition from our previous MSP was seamless and well-organized, with all instructions and deadlines carefully followed. We've been working with them for three months, and the improvement has been clear from the start, both at the end-user level and in administration. It's provided much-needed peace of mind when it comes to our IT services. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/8/2025

"Had a great experience working with the 7 Layer team"

5/5

What do you like best about 7 Layer Solutions?

I enjoy the one on one support we get from our dedicated technician. When we have issues, they get solved in a very timely manner. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

We only wish that we had found them sooner! Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

We weren’t sure where to begin with our IT needs, but 7 Layer quickly became the partner we were looking for. Their support allows us to stay focused on our clients while they take care of everything else behind the scenes. Alyson and James made the entire process seamless and were truly a pleasure to work with Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/25/2025

"Proactive Partnership And Strong Communication Style"

5/5

What do you like best about 7 Layer Solutions?

How quickly they respond to issues and their hands-on approach. Much different compared to what we were used to previously Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

While their price is a lot higher than our old MSP, it is worth it for the quality of service Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

Our previous MSP was bought out and changed its service model dramatically. Left us constantly hanging when we had tech issues and had overall poor customer service. 7 Layer is proactive in their approach, and we enjoy having one team member that we can reach out to who knows our environment well. Review collected by and hosted on G2.com.

Greg F.

Small-Business (50 or fewer emp.)

7/30/2025

"Reliable, Professional MSP with Excellent Communication"

5/5

What do you like best about 7 Layer Solutions?

Excellent communication and professionalism throughout the entire process. The team was responsive, clear, and great to work with. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

No downside. They are the best MSP Ive worked with. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

I recommend clearly outlining your issues and goals from the start, effective communication helps them troubleshoot efficiently and deliver the best results. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

7 Layer identified and resolved a critical infrastructure issue, minimizing downtime and keeping our operations running smoothly. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

8/26/2025

"Finally! A company that helped us close our Cybersecurity gaps the right way!"

5/5

What do you like best about 7 Layer Solutions?

The quality of their deliverables and knowledge of their resources Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

Nothing at this time, all of our interactions have been positive Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

We originally considered 2 other companies for this service. 7 Layer was priced in the middle and the most responsive. We chose them and glad we did. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

Our former MSP was not properly remediating our Cybersecurity gaps to help us with our Compliance needs. 7 Layer performed an assessment, identified the issues and remediated our issues within 2 months of engaging them! Review collected by and hosted on G2.com.

Verified User in Civil Engineering

Enterprise (> 1000 emp.)

8/29/2025

"The 7 Layer team is extremely personable and friendly"

5/5

What do you like best about 7 Layer Solutions?

They act in a true partnership fashion and always want to go above and beyond for us Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

I have nothing bad to say! They have been awesome Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

Do it! Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

We had no working relationship with our previous MSP. Constantly working with different people and never getting fast answers. 7 Layer has a team of very down-to-earth individuals that walk you through issues and are always willing to give a helping hand. Also very easy to get answers from them. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

9/9/2025

"Proactive help desk support"

3.5/5

What do you like best about 7 Layer Solutions?

Responses are on time and the customer service is superb. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

7 layer Solutions has a higher price than competitors. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

The price is absolutely worth the service they provide. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

Our previous MSP’s response time was very slow. This was creating problems with us solving issues in a reasonable amount of time. Alyson provided great customer service which was awesome. Review collected by and hosted on G2.com.