Name: 7 Layer Solutions
Rating: 4.8 (73 reviews)

7 Layer Solutions Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the excellent response time and dedicated support, ensuring timely resolution of issues. (6 mentions)

Users admire the fantastic communication and responsiveness of 7 Layer Solutions, contributing to a smooth project experience. (4 mentions)

Users praise the superb customer support from 7 Layer Solutions, highlighting quick responses and dedicated assistance. (4 mentions)

Users value the consistency of the team, fostering strong relationships and effective collaboration over many years. (4 mentions)

Users value the collaborative support from 7 Layer Solutions, enhancing operational efficiency and fostering strong partnerships. (3 mentions)

Users note the expensive pricing of 7 Layer Solutions, though many believe the quality justifies the cost. (4 mentions)

Users experience performance issues with audio/visual, needing alternate providers for application development challenges. (2 mentions)

Users find user interface issues prevalent, causing challenges in the overall experience with 7 Layer Solutions. (2 mentions)

Users feel a need for more documentation, citing expertise required for effectively utilizing 7 Layer Solutions. (1 mentions)

Users express frustration with the limited availability of 7 Layer Solutions, delaying project initiation and causing inconvenience. (1 mentions)

5 Pros or Advantages of 7 Layer Solutions

1. Response Time

Users praise the excellent response time and dedicated support, ensuring timely resolution of issues.

See 6 mentions

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Anne E.

Small-Business (50 or fewer emp.)

5.0/5

"Office Manager"

What do you like about 7 Layer Solutions?

I appreciate the quick response time and effective problem-solving.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"There is a refreshing level of communication"

What do you like about 7 Layer Solutions?

Response times and communication are fantastic

2. Communication

Users admire the fantastic communication and responsiveness of 7 Layer Solutions, contributing to a smooth project experience.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"There is a refreshing level of communication"

What do you like about 7 Layer Solutions?

Response times and communication are fantastic

Greg F.

Small-Business (50 or fewer emp.)

5.0/5

"Reliable, Professional MSP with Excellent Communication"

What do you like about 7 Layer Solutions?

Excellent communication and professionalism throughout the entire process. The team was responsive, clear, and great to work with.

3. Customer Support

Users praise the superb customer support from 7 Layer Solutions, highlighting quick responses and dedicated assistance.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Proactive help desk support"

What do you like about 7 Layer Solutions?

Responses are on time and the customer service is superb.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Had a great experience working with the 7 Layer team"

What do you like about 7 Layer Solutions?

I enjoy the one on one support we get from our dedicated technician. When we have issues, they get solved in a very timely manner.

4. Teamwork

Users value the consistency of the team, fostering strong relationships and effective collaboration over many years.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Long-Term Partnership w/ Fully Outsourced IT"

What do you like about 7 Layer Solutions?

The consistency of the team. We've had the same team for over 3 years and they have become part of our team.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Positive experience for close to 10 years. Strong and professional team!"

What do you like about 7 Layer Solutions?

The consistency of their team has been the most positive experience. It is not a revolving door of new employees joining our account. We have had the

5. Collaboration

Users value the collaborative support from 7 Layer Solutions, enhancing operational efficiency and fostering strong partnerships.

See 3 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"The 7 Layer team is extremely personable and friendly"

What do you like about 7 Layer Solutions?

They act in a true partnership fashion and always want to go above and beyond for us

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Highly Recommend"

What do you like about 7 Layer Solutions?

Their team simplified our network setup, enhancing business continuity and ensuring smoother operations across the board. The engineers were not only

5 Cons or Disadvantages of 7 Layer Solutions

1. Expensive

Users note the expensive pricing of 7 Layer Solutions, though many believe the quality justifies the cost.

See 4 mentions

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Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Proactive help desk support"

What do you dislike about 7 Layer Solutions?

7 layer Solutions has a higher price than competitors.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Proactive Partnership And Strong Communication Style"

What do you dislike about 7 Layer Solutions?

While their price is a lot higher than our old MSP, it is worth it for the quality of service

2. Performance Issues

Users experience performance issues with audio/visual, needing alternate providers for application development challenges.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Long-Term Partnership w/ Fully Outsourced IT"

What do you dislike about 7 Layer Solutions?

Application development has been a challenge, however, they are up front that development is outside of their scope, so we have to find alternate prov

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Positive experience for close to 10 years. Strong and professional team!"

What do you dislike about 7 Layer Solutions?

There are minor hiccups, but nothing that has become a concern. Audio/Visual is a challenge, but this is more on our AV vendor.

3. User Interface Issues

Users find user interface issues prevalent, causing challenges in the overall experience with 7 Layer Solutions.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Competent Team, Great Partner"

What do you dislike about 7 Layer Solutions?

Early on we hired a separate audio visual firm to setup all of our conference rooms. 7LS did their best to assist, but it has been problematic since d

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Positive experience for close to 10 years. Strong and professional team!"

What do you dislike about 7 Layer Solutions?

There are minor hiccups, but nothing that has become a concern. Audio/Visual is a challenge, but this is more on our AV vendor.

4. Expertise Required

Users feel a need for more documentation, citing expertise required for effectively utilizing 7 Layer Solutions.

See 1 mentions

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Lowell C.

Mid-Market (51-1000 emp.)

5.0/5

"Blue Chip IT Assistance"

What do you dislike about 7 Layer Solutions?

I wish we did receive a little more documentation on overall what we should be doing or what they would recommend next.

5. Limited Availability

Users express frustration with the limited availability of 7 Layer Solutions, delaying project initiation and causing inconvenience.

See 1 mentions

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Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great Experience"

What do you dislike about 7 Layer Solutions?

It took about 3 weeks to start the project – I understand they are very busy but we wanted to go sooner.

Mark R.

Chief Information Security Officer

Enterprise (> 1000 emp.)

6/21/2023

"The level of service and support they provide has made them my first stop for all technical needs."

5/5

What do you like best about 7 Layer Solutions?

Their availability and "bend over backward" approach. We were using them for staff augmentation of infrastructure services and one of the techs was struggling with an Exchange issue. 7 Layer brought in an Exchange expert level tech to assist their infrastructure person through the issue. They truly mean that they are providing a "service" not just a contractor. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

They don't provide all areas of need that I have for technical resources. I am responsible for Service desk and application support. Which are lower level resources. 7 Layer focuses on the technical needs that are high level (and higher cost) than PC support or Application support. They can do it, but they staff those requests with the higher level and higher cost techs. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

If you are a small business and just want someone to take the technical services off your hands or if you are an enterprise that needs staff augmentation or somewhere in the middle, 7 Layer's market approach has something to fit your need. Talk to them, share what you are trying to do, often they will come up with a creative solution (we have even done contractors 1/2 time) to meet your need. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

They specialize in CyberSecurity and infrastructure services. If I have a need related to Microsoft Cloud, such as Azure or O365, they are my goto vendor for assistance. We have long used them for various cybersecurity needs, such as assessments, best application of a security framework and even junior staff mentoring. Review collected by and hosted on G2.com.

Kevin P.

Advisory Team member

Mid-Market (51-1000 emp.)

6/16/2026

"Adaptable, Fair-Priced Support That Scales with Our Business"

5/5

What do you like best about 7 Layer Solutions?

They were both able and willing to grow and adapt to our business needs. We started with them over eight years ago, when we had fewer than 50 employees in a single office. Since then, they’ve taken on every challenge, expansion idea, and new support demand—such as managing our employees’ laptops—willingly and at a fair price. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

They are very support-first oriented, which we appreciate. That said, I think they could be more proactive during our quarterly reviews by suggesting new technologies or strategies that align with our growth and the changes happening within our business. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

During the startup period, it took both sides longer than I expected to establish a solid cadence for status reviews. In hindsight, I would set the schedule upfront and commit to having the right stakeholders attend each session to ensure we stay aligned and can implement new ideas in a timely manner. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

7 Layer Solutions manages our entire IT and cybersecurity infrastructure, including the setup and termination of our employees’ laptop and tech-stack environments. Our firm is primarily remote-based, with hundreds of employees across the US. They’ve done a fantastic job developing a state-of-the-art technology environment for us, so we benefit from solid uptime and avoid business disruptions or security incidents. We simply wouldn’t be able to staff—or afford—to build, maintain, and support this level of quality on our own. Review collected by and hosted on G2.com.

Micky S.

Enterprise (> 1000 emp.)

7/11/2023

"Ultimate Professional Services from 7 Layer"

5/5

What do you like best about 7 Layer Solutions?

7 Layer only hires the best resources in the categories they offer. Resources could come in and hit the ground running with many tasks thrown at them, this made reaching project timelines much easier from a management point of view, as there was little delay in getting the resources up to speed. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

There is very little to dislike about 7 Layer. Our experience with 7 Layer has been nothing but good. Any minor issues that ever occurred were rectified quickly and efficiently. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

Do not give it a second thought, 7 Layer will accommodate your exact needs and bring a wealth of experience with them. The professionalism from 7 Layer is also outstanding ..... you will not be disappointed! Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

7 Layer was brought into our company to help with resource constraints we experienced at 2 of our locations in the US (Chicago & Tampa) for over 3 years. 7 Layer provided us with top professionals that consistently achieved high results. Review collected by and hosted on G2.com.

Kari G.

Mid-Market (51-1000 emp.)

5/28/2026

"Trusted Partner in IT with Quick Response"

5/5

What do you like best about 7 Layer Solutions?

I feel like 7 Layer Solutions is a trusted partner, especially when it comes to getting questions answered about software and dealing with security issues. They provide IT solutions including software and provisioning laptops for new employees, which is super crucial for a mostly remote company like ours to have a centralized place that manages everything. They are quick to respond whenever I need IT services, and issues are always handled relatively quickly. I really enjoy working with Mark, James, Allison, Bernie, and Jim, as interactions with them are kind and efficient. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

I think one of the only notes I would make, and it comes across for all IT ticketing software I've ever worked with. When you get the email response, it's kind of hard to find where the answer is because there's lots of other text, but no big deal. Review collected by and hosted on G2.com.

Zachary S.

Multi-Line Representative

Enterprise (> 1000 emp.)

6/17/2026

"Best-in-Class Team Delivering Expert, Creative, Tailored IT Solutions"

5/5

What do you like best about 7 Layer Solutions?

Best in class team of professionals, expertise, capabilities, and creative tailored solutions. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

I cannot think if anything. Nothing but good things to say. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

Don’t cut corners when it comes to securing your network infrastructure. This is one of those areas where you often get what you pay for. 7 Layer isn’t going to be the cheapest option, but for a reason and you can feel confident knowing you have a quality MSP and/or IT team supporting you. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

7 Layer has partnered with USI and our clients to provide IT related services such as penetration testing which has helped put organizations in a better position for their cyber liability coverage thus improving cost of risk. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

1/7/2025

"18 months in and going strong!"

5/5

What do you like best about 7 Layer Solutions?

Who we work with and how they understand our needs. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

So far we have had no complaints. They are communicative and eager to help. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

When I reached out to 7 Layer we were looking for a co-managed MSP partnership to help us after an upcoming IT department restructure. James and the rest of the team were very helpful and quickly understood our needs. They performed a thorough assessment of our environment and have always been very responsive to what we need. We feel assured that we will have the support we need when we need it from technicians that are very skilled. Since then, 7 Layer has been very responsive to our needs and has helped to ensure success. Review collected by and hosted on G2.com.

Andy M.

Director, Information Systems

Small-Business (50 or fewer emp.)

5/26/2026

"Quick Responses and Support That Makes Everything Easy"

5/5

What do you like best about 7 Layer Solutions?

Quick response, and the individuals who support my organization make things easy to do and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

some rpeated issues, may take longer to resolve Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

Being able to easily work with all 7 Layer support is something that is alcked across some other entities offering the same support. 7 layer does not fall into that catagory Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

Overall Infrastrcuture support , its up time, cyber, security and Help desk support for my organization Review collected by and hosted on G2.com.

rhonda M.

Mid-Market (51-1000 emp.)

5/26/2026

"Quick Responses and Knowledgeable Support"

5/5

What do you like best about 7 Layer Solutions?

Quick response and knowledgeable and resolves all issues in a timely manner Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

there is nothing negative about 7 Layer I can state. They meet or exceed expectaions. Review collected by and hosted on G2.com.

Josh L.

Microsoft 365 Enterprise Administrator

Mid-Market (51-1000 emp.)

7/15/2024

"Great experience with knowledgeable technicians."

5/5

What do you like best about 7 Layer Solutions?

They have a robust team that can assist with any IT project or need Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

I don't have any complaints at this time. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/10/2023

"Worked with 7 Layer for staff augmentation and project services."

4/5

What do you like best about 7 Layer Solutions?

High level of engagement and smooth working relationship with consultants. Review collected by and hosted on G2.com.

What do you dislike about 7 Layer Solutions?

I wish they had even more services to offer. Review collected by and hosted on G2.com.

Recommendations to others considering 7 Layer Solutions:

As with any vendor, sharing sufficient preliminary information helps ensure the initial conversation is informed and productive. Review collected by and hosted on G2.com.

What problems is 7 Layer Solutions solving and how is that benefiting you?

7 Layer assisted with solving a staffing gap. Also assisting with projects ranging from Exchange migrations to O365 tenant migtrations. Review collected by and hosted on G2.com.