Discussioni Speech Analytics Software

Non trovo la funzione di soppressione del rumore di fondo in Skype che è disponibile in Teams. Qualcuno sa come sopprimere il rumore di fondo?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Leggi di più

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?

Uso di inContact per una piccola azienda.

when i get calls and i answer them i get an error connection which wont allow me to conect with the caller and itll just cut the call

When another call rings in, it seems as though I'm unable to answer that call and put the other on hold -- a little more description on the MAX window with the multiple calls might be helpful, and have a description or color (red/on hold) (green/active call).

What are the New features expected in the future release?

I just would like to have an idea on how to utilize it even for an agent role.

Voglio il miglior modo per mettere il tuo telefono quando devi lasciare rapidamente il computer per evitare perdite di produzione.

Penso che questo servizio sia facile da usare in tutto il mondo, non solo con le aziende ma anche con le famiglie e le persone che hanno bisogno di una migliore comunicazione.

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I recommend working on the connection servers, because sometimes it can get really laggy

Please help me how to check the data on the basis of supervisors or team members.

NICE is most recommended for all the institute as I have been especially it n its very easy for me to work and if I try to explain or try its more easy to explain the software and easily be explained to others without any issue, people enjoy working with the software as its very user-friendly... Leggi di più

I have reviewed records of call logs and have always noticed that transcriptions are not available. Is this due to it requiring a manual insertion? Or is there another reason?

Possiamo usarlo a nostro vantaggio e a beneficio dell'organizzazione per ottenere una buona crescita e miglioramento.

Great tool to work with

What you find best in salesken.ai

Hello I would like to know if there is any external which will allow for the backup or expport of data and metadata, that means users data and configuration. This will be useful for example to update a test environment from a production environment or to be used as a backup to be able to... Leggi di più

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Do we see any changes or addition to the widgets and their modifications? As mentioned above this feature is already excellent however having more options and being able to add what we may or may not need on a daily basis is a huge plus

when i search by word it only gives me a few calls where there should be 1000's

È evidente che il tuo team di manager del successo è fortemente istruito -- quali tempistiche, punti salienti delle chiamate e schede di valutazione funzionano meglio per la tua azienda?

Quando sono stato integrato, non ho ricevuto molte informazioni sull'uso dello strumento, quindi sento che potrei ottenere di più di quanto stia già facendo.

جميل جدا شكرا لكم انا جد جد مسرور بيكم شكرا لكم انصح الجميع على العمل بيه

Sembra che ci voglia un po' di tempo per tornare alla normalità.

how can you use Talkdesk to improve recruitment, training and working from home?

With the virtual environment, video tutorial will be amazing

How do I effectively use the plugin to answer inbound calls while I am not actively on the Genesys screen

Le chiamate in arrivo sono molto difficili da rispondere.

Sarebbe possibile implementare una funzione nel reporting in tempo reale in cui c'è un avviso o un allarme se un agente non è stato in grado di rispondere o ha rifiutato la chiamata?

Can I use color change option permanently instead of changing it each time logging in?

RECENTLY THE ANSWER FUNCTION WAS REMOVED AND CALLS COME IN VERY QUICKLY WOULD BE NICE TO BE ABLE TO HAVE A RING OR TWO AND THEN HAVE THE CALL COME THROUGH

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Currently there is no ability to schedule agents into Outbound calling, the function of forecasting does not need to be there but at least allow auto scheduling of agents with a workload

My Agent leg continues to say disconnected in between calls and I see this as an unnecessary notification because I am always able to accept calls even when it says this.

My evaluations sort by date challenged, accepted/acknowledged, however they don't sort by date received.

Oltre a inserire semplicemente parole chiave, lo strumento sarà migliore se possiamo aggiungere sintassi o comandi che possano mirare a parole o frasi all'interno della trascrizione in modo che il progettista del momento possa restringere il campo a un tempo specifico, parte della conversazione,... Leggi di più

Questo è per garantire che vengano prese adeguate azioni disciplinari nei confronti degli agenti che non rispondono alle chiamate in modo tempestivo o per coloro che deliberatamente non rispondono alle chiamate che ricevono.

I have heard manager have gotten help but I don't know myself how to get that help sometime when it's required to have a faster answer. Thanks! Anyway, I'm happy with this software as I mentioned above and I would never replace it.