Discussions Contact Center Knowledge Base Software

C'est le meilleur problème d'appel, la gestion des prospects. Prendre des suivis en temps opportun est très bien.

We have suggested a few customized changes in the tool however we have received a deadline of 1.5 years for those fundamental changes. e.g., adding ticket numbers in the dashboard, productivity report, etc.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

Habituellement, lorsque les utilisateurs téléchargent des captures d'écran depuis une machine virtuelle, la résolution n'est pas très bonne.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Avoir une visibilité sur les améliorations à venir et les nouvelles fonctionnalités m'aidera, ainsi que d'autres, à tirer pleinement parti de la plateforme.

I would like to have a duplicate account to separate teams

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Lire la suite

Je pense qu'une intégration de chat en direct serait excellente pour la plupart des entreprises car elle permet de résoudre le problème plus rapidement, sans compter que la plupart des gens n'ont pas le temps d'envoyer un e-mail ou d'appeler l'entreprise.

Par exemple, je veux savoir combien d'appels mes agents ont passés ou reçus pendant une certaine période. Comment puis-je extraire cette information de TalkDesk ?

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Can I use this to my work related concerns?

Quels outils ont l'option d'intégrer Guru avec eux ?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Lire la suite

Il y a quelques semaines, j'étais en communication avec un client, et malheureusement l'appel a été coupé. Je n'avais pas encore obtenu le nom de cette personne, et elle a rappelé sur nos lignes téléphoniques. Elle me cherchait, et je la cherchais, mais cela s'est perdu dans la mer d'autres... Lire la suite

J'aimerais entendre parler de quelques applications secondaires vraiment bonnes qui sont très utiles pour d'autres organisations et que nous pourrions envisager d'acheter si elles sont d'une grande aide. Je me suis toujours demandé ce que les autres utilisent pour rendre leur vie plus facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Je voudrais intégrer Zendesk de manière à ce que pour chaque utilisateur créé, j'aie un nouvel utilisateur dans Zendesk.

Limitation in explore

Lorsque dans le chat Zendesk vous recevez une alarme audio mais que cette fonctionnalité n'est pas présente dans l'agent Zendesk

Nous avons actuellement des milliers de clients et nous pourrions envisager de mettre en œuvre ou de déployer les outils de chat pour certaines demandes. Devons-nous l'offrir d'abord à un nombre limité de clients, ou quelle stratégie considérez-vous comme la meilleure pour l'essayer ?

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Lire la suite

When you go into Bloomfire, you are given the option to search by title or by category but when you search by category it doesn't not search other documents. It is a little of a pina because you could potentially miss out on your doc because it is located elsewhere. I think this is more user... Lire la suite

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

I need to know how to update to the latest updates.

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

La question est simple : Fondamentalement, comment cela a-t-il aidé votre organisation sur différents aspects.

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I need to decrease the font size. It's too big.