Sentiment des utilisateurs
Comment sont-ils déterminés ?
Ces informations, actuellement en version bêta, sont compilées à partir des avis des utilisateurs et regroupées pour afficher une vue d'ensemble du logiciel.
- Verint Speech Analytics is a solution designed to capture and analyze customer interactions across voice channels, converting unstructured conversations into actionable insights for organizations.
- Reviewers appreciate the platform's advanced features such as emotion detection, sentiment analysis, and keyword spotting, which allow businesses to quickly identify trends, risks, and opportunities, and its integration with contact center operations, providing managers with dashboards and reports that support data-driven decision-making.
- Users mentioned issues such as the program's inability to identify sarcasm, difficulty in getting started due to lack of intuitiveness, issues with integration with new phone systems, transcription concerns, lack of custom settings, incorrect language detection, irrelevant categories, limited licenses, challenging access to other departments, and limited functionality of number of categories.
