Discusiones de Auto Dialer Software

I would lik to set-up a personalized message for voicemail reception.

Is there a way for us to view our running stats on our own without our supervisors help?

Necesito disminuir el tamaño de la fuente. Es demasiado grande y la aplicación se carga y se bloquea varias veces durante mi turno. ¿Hay alguna solución para esto?

¿Cuándo vas a lanzar la transcripción de texto?

With inclusion increasingly being a point raised in large companies, we have some people with disabilities who use InContact. Within the accessibility options I didn't find anything that would help blind people, is there any idea about that?

Simplemente busca Talkdesk en Google, también puedes descargar la aplicación en tu laptop o en tu teléfono móvil. Y inicia sesión o regístrate usando tu dirección de correo electrónico. Una vez hecho esto, puedes continuar y comenzar a llamar a otros países del mundo.

queremos información: qué pasó, cuánto tiempo durará la falla, y qué se debe hacer para que no vuelva a ocurrir en el futuro

I would like to save messages for a later date so that I can return and call a customer again, but I do not want to keep the message in my primary box.

I'd love to be able to personalize it based on real-time scenarios. Sometimes having the ability to use your own status helps describe the situation a little more clearly to your team. I think it'd be helpful!

When I receive a call to my direct line, the option to open a case does not appear, and the number cannot be copied either

Diariamente tenemos problemas al copiar/pegar estadísticas de VCC porque están en algún formato de tiempo y no podemos obtener fácil y rápidamente las estadísticas del porcentaje de tiempo de conversación para cada agente. ¿Hay alguna manera de configurarlo en VCC y no exportarlo a Excel?

When they do happen, what can I do to fix it?

Just send me a quick email with the response.

Hi Team , I wanted to know if we can use this device on mobile phones so that when we are not in front of the system we can manage our auxes through a cell phone device as well.

I would like some details about what the future of InContact looks like, along with any new features you may be planning to implement.

Our current data is still manual such as email and day to day task, I like to input these data and have a forecasted schedule.

Our ADFS SSO provider aromatically rolls over its certificates and we have to monitor those changes and manually upload new certificates to Genesys Cloud, which impacts the platform availability.

need more definitions on how things are calculated, Ie, adherence, etc

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