Características de ScreenConnect

Offers visibility into employee device activity

Allows for integration of support, chat, diagnostic or other IT management tools

Provides administrators with performance information to

Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users

Allows administrators access to devices, regardless of end-user's presence

Provides screen sharing options to allow access to view or control real-time activities.

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present.

Provides multiple technician support simultaneously.

Allows users to switch between multiple end users’ monitors with a single click.

Allows remote usage and access across a range of operating systems and device types

Allows remote desktop administrators access to connected mobile devices

Centrally manages, configures, and oversees applications on employee devices

Allows administators to take control of a connected endpoint device

Unifies endpoint management of employee devices

Implements encryption standards to secure data both in transit and at rest.

Provides compliance to multiple industry standards like HIPAA and GDPR.

Provides a live chat feed during a screen sharing session.

Allows users to communicate via audio channels.

Provides a live preview of what viewers are seeing in real-time.

Allows users to give audience members control of cursors or tools on the shared screen.

Allows presenters to relinguish presenter access to another user in a call.

Provides password protection to screen sharing sessions.

Allows users to record screen sharing sessions for later review.

Able to share your desktop screen or an application with the rest of the conference.

Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Provides a virtual whiteboard for collaborative use.

Conferences have a text chat feature.

Allows conference participants to notifiy conference hosts when they want to speak.

Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.

Conferences can be recorded for future use with native functionality.

The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Allows users to join a conference without requiring a download or a sign-in

Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Software is available as a downloadable desktop application.

Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers.

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

Provides voice over IP calling solutions.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

Allows mobile device access to provide support or connect to your computer from anywhere.

Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification

Allows support agents remote access to the customer's smartphone or tablet

Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution

Allows users to store and manage previously created content

The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions

Customers and support agents can communicate via text, voice, and chat

The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot

This product is easy to use for customers with low tech-literacy like older customers

Capability to perform complex tasks without constant human input

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Makes informed choices based on available data and objectives