Características de ScreenConnect
Administration (12)
Usage Information
95 reviewers of ScreenConnect have provided feedback on this feature.
Offers visibility into employee device activity
Integrations
As reported in 87 ScreenConnect reviews.
Allows for integration of support, chat, diagnostic or other IT management tools
Diagnostics
This feature was mentioned in 89 ScreenConnect reviews.
Provides administrators with performance information to
Session Recording
As reported in 78 ScreenConnect reviews.
Provides the ability to record remote access and support sessions
Session Transfer
This feature was mentioned in 81 ScreenConnect reviews.
Allows remote access and support sessions to be transferred between users
Unattended Access
106 reviewers of ScreenConnect have provided feedback on this feature.
Allows administrators access to devices, regardless of end-user's presence
Screen Sharing
As reported in 45 ScreenConnect reviews.
Provides screen sharing options to allow access to view or control real-time activities.
File Sharing
43 reviewers of ScreenConnect have provided feedback on this feature.
Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
Session Recording
Based on 40 ScreenConnect reviews.
Provides the ability to record remote access and support sessions.
Unattended Remote Access
As reported in 47 ScreenConnect reviews.
Provides remote access to computers at any time, without an end-user present.
Multi - Session Handling
45 reviewers of ScreenConnect have provided feedback on this feature.
Provides multiple technician support simultaneously.
Multi-Monitor Support
46 reviewers of ScreenConnect have provided feedback on this feature.
Allows users to switch between multiple end users’ monitors with a single click.
Platform (4)
Cross-Platform Access
This feature was mentioned in 97 ScreenConnect reviews.
Allows remote usage and access across a range of operating systems and device types
Mobile Device Access
This feature was mentioned in 81 ScreenConnect reviews.
Allows remote desktop administrators access to connected mobile devices
Applications Management
This feature was mentioned in 82 ScreenConnect reviews.
Centrally manages, configures, and oversees applications on employee devices
Remote Device Control
As reported in 107 ScreenConnect reviews.
Allows administators to take control of a connected endpoint device
Security (3)
Device Management
As reported in 89 ScreenConnect reviews.
Unifies endpoint management of employee devices
Data Encryption
Based on 31 ScreenConnect reviews.
Implements encryption standards to secure data both in transit and at rest.
Compliance
36 reviewers of ScreenConnect have provided feedback on this feature.
Provides compliance to multiple industry standards like HIPAA and GDPR.
Conferencing Options (2)
Group Live Chat
14 reviewers of ScreenConnect have provided feedback on this feature.
Provides a live chat feed during a screen sharing session.
Audio Conferencing
Based on 13 ScreenConnect reviews.
Allows users to communicate via audio channels.
Presenter Tools (3)
Live Preview
This feature was mentioned in 15 ScreenConnect reviews.
Provides a live preview of what viewers are seeing in real-time.
Remote Control
This feature was mentioned in 19 ScreenConnect reviews.
Allows users to give audience members control of cursors or tools on the shared screen.
Switch Presenter
16 reviewers of ScreenConnect have provided feedback on this feature.
Allows presenters to relinguish presenter access to another user in a call.
Application Tools (2)
Password Protection
This feature was mentioned in 13 ScreenConnect reviews.
Provides password protection to screen sharing sessions.
Recording
As reported in 16 ScreenConnect reviews.
Allows users to record screen sharing sessions for later review.
Collaboration Tools (5)
Screen Sharing
Able to share your desktop screen or an application with the rest of the conference.
Presentations
Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding
Provides a virtual whiteboard for collaborative use.
Live Chat
Conferences have a text chat feature.
Hand Raising
Allows conference participants to notifiy conference hosts when they want to speak.
Meeting Coordination (4)
Scheduling
Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording
Conferences can be recorded for future use with native functionality.
Participant Permissions
The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
Allows users to join a conference without requiring a download or a sign-in
Software Type (3)
Mobile
Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Software is available as a downloadable desktop application.
Maintenance (2)
Remote Reboot
Based on 46 ScreenConnect reviews.
Remotely wake, restart, and install applications on sleeping devices.
Remote Printing
As reported in 35 ScreenConnect reviews.
Print files from remote computer onto the local printer, without having to transfer the file between computers.
Communication (3)
Text Chat
43 reviewers of ScreenConnect have provided feedback on this feature.
Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
VoIP
This feature was mentioned in 29 ScreenConnect reviews.
Provides voice over IP calling solutions.
Screen Annotations
As reported in 37 ScreenConnect reviews.
Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.
Device Support (3)
Mobile Device Access
40 reviewers of ScreenConnect have provided feedback on this feature.
Allows mobile device access to provide support or connect to your computer from anywhere.
Multi-Platform Support
This feature was mentioned in 40 ScreenConnect reviews.
Provides support across iOS, Mac, Android, PC and other devices.
Cross-Platform
This feature was mentioned in 40 ScreenConnect reviews.
Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.
Performance (1)
Reporting
38 reviewers of ScreenConnect have provided feedback on this feature.
Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.
Remote Support - Remote Video Support (3)
Video Control
Allows the support agent to pause, screenshot, zoom, and record the video content to redeliver to the customer for additional clarification
Live Feed
Allows support agents remote access to the customer's smartphone or tablet
Video Interaction
Allows the support agent to point, annotate, and draw on images or videos to direct the customer's attention towards the solution
Content - Remote Video Support (2)
Content Management
Allows users to store and manage previously created content
Instruction
The support agent is able to record video content and edit it to re-deliver to the customer as assistance using video, voice, and text instructions
Platform - Remote Video Support (3)
Omni-channel
Customers and support agents can communicate via text, voice, and chat
Self-Service
The platform is able to provide assistance without human intervention using computer vision technologies to interpret the problem and troubleshoot
Usability
This product is easy to use for customers with low tech-literacy like older customers
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Screen Sharing (1)
Decision Making
Makes informed choices based on available data and objectives






