Resumen de precios de Kustomer

Kustomer ofrece una vista inmediata y unificada de toda la actividad de servicio al cliente, lo que facilita el acceso a los tickets de soporte actuales y pasados, ver instantáneamente la clasificación (categoría) de cada problema y revisar el historial completo de conversaciones del cliente. Reseña recopilada por y alojada en G2.com.

Kustomer es una plataforma completamente confiable y altamente efectiva que satisface con éxito todas mis necesidades de servicio al cliente sin introducir problemas técnicos, limitaciones de flujo de trabajo o frustraciones de usuario. Reseña recopilada por y alojada en G2.com.

Everything being in one timeline, it shows older tickets from the same customer and quite easy to navigate and find older exchanges.

No need to switch tabs as it integrates well with other platforms like shopify for example.

AI features are great as well it can summarize long messages and draft responses based on knowledgebase.

Performance wise it has it's ups and downs with downtimes but nothing to be concerned about, usually works great.

pricing can be a bit on the pricier side depending on the team size and support is alright as well. Not sure about onboarding as I was not involved during that time Reseña recopilada por y alojada en G2.com.

The UI isn’t overly simple, and it offers a lot of customization, so it can take quite a while to learn how to navigate it effortlessly.

A few glitches and bugs do slip through from time to time. They’re mostly annoying rather than disruptive, such as notification delays or search filters that take a bit longer to respond.

The reporting is very detailed and powerful, but learning how to build custom reports will also take some time. Reseña recopilada por y alojada en G2.com.