I am helping a few small and mid-sized businesses evaluate remote desktop platforms, and one of the top concerns is affordability. They need something that’s reliable for remote access and support but doesn’t come with enterprise-level pricing. So I researched a bit on G2 and from the grid data and reviews to help them. Sharing what I found with the community so that it helps someone in the similar position:
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TeamViewer: The most widely known with very strong satisfaction and market presence. Powerful, but licensing costs can be high for SMBs.
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Zoho Assist: Affordable cloud-based tool with solid satisfaction scores, positioned well for SMB budgets.
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Splashtop Remote Access: Often praised for value, with strong performance at a much lower cost compared to bigger names.
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Syncro: Combines RMM (remote monitoring and management) with remote desktop features, good for MSPs serving SMB clients.
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RemotePC: High satisfaction and very budget-friendly, making it a strong pick for small teams needing reliable remote access.
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Action1: Newer entrant with high satisfaction scores, cloud-native and lightweight, designed with SMBs in mind.
Other budget-friendly options I’ve seen mentioned outside this snapshot include AnyDesk and ConnectWise Control.
For SMB owners and IT managers, which tools have you found to be the most cost-effective without sacrificing reliability?