2026 Best Software Awards are here!See the list
Compare CallMiner Eureka and Verint Speech and Text Analytics 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsCallMiner Eureka vs Verint Speech and Text Analytics
When assessing the two solutions, reviewers found Verint Speech and Text Analytics easier to use, set up, and administer. However, reviewers preferred doing business with CallMiner Eureka overall.
- Reviewers felt that CallMiner Eureka meets the needs of their business better than Verint Speech and Text Analytics.
- When comparing quality of ongoing product support, reviewers felt that CallMiner Eureka is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CallMiner Eureka over Verint Speech and Text Analytics.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
CallMiner Eureka
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.7
175
8.5
26
Ease of Use
8.3
176
8.6
62
Ease of Setup
7.6
107
8.3
46
Ease of Admin
8.1
110
8.2
10
Quality of Support
9.0
171
8.3
26
Has the product been a good partner in doing business?
9.4
116
8.7
9
Product Direction (% positive)
9.7
175
7.8
26
Features by Category
Call Analytics
8.7
63
|
Verified
9.7
5
7.9
57
|
Verified
Not enough data
8.8
67
|
Verified
8.7
5
8.3
49
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.8
60
|
Verified
9.0
5
8.2
67
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
8.3
19
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
36
8.1
7
Categories
Categories
Shared Categories
CallMiner Eureka and Verint Speech and Text Analytics are categorized as Speech Analytics and Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance
Verint Speech and Text Analytics is categorized as Text Analysis
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
