Help Desk Software Diskussionen

We have had a Certificate from a Certificate Authority for more that 6 months now, but we are still struggling to configure it on the system due to the complexity of going about it. What is the simplest way for doing so.

My company signed up with Freshdesk on what Freshdesk "promised" to offer and advertised to offer. However, once you sign-up, what you get is very different than what is advertised. Freshdesk advertised Bring Your Own Carrier (BYOC) which would allow you to keep your current phone provider and... Mehr erfahren

Why is there low activity here?

Following our January 2023 webinar, we promised releasing a public board where our best product advocates (You!) can vote on the features and functionalities that will serve you the most. Today, we present you our Product Roadmap 2023 board: Mehr erfahren

Learning a new language can be a challenging task, but with dedication, practice, and the right strategies, it is possible to learn German quickly. German is a widely spoken language, with over 130 million speakers worldwide, and it is the most widely spoken language in the European Union.... Mehr erfahren

My working paye yone.

Where are the moderators?

Was passiert im Forum?

Der Helpdesk-Mitarbeiter kann das Vorfallticket an den Außendiensttechniker zuweisen, der die Fälle direkt aktualisieren kann (Light Agent kann dies nicht). Der Außendiensttechniker benötigt viel weniger Funktionen als der Helpdesk-Mitarbeiter, die Investition wäre mit einem normalen... Mehr erfahren

Wenn wir bereits Inhalte auf einer FAQ-Seite auf unserer Website haben, aber in einer anderen Sprache, was wäre der beste Weg, diese in Zendesk Guide (Help Center) zu integrieren? Gibt es eine wirklich effektive Alternative dazu, jeden Artikel einzeln zu übersetzen und hinzuzufügen?

Manchmal sind wir nicht im Büro und benötigen ein automatisiertes System, das in unserem Namen antwortet. Wir brauchen die automatische Antwortoption für solche Fälle.

i.e. when getting an "internal errors - SASO has been contacted" page.

I would love for Front to allow users to search the trash folder.

When you your organization first started using it and there after?

How do I restore surveys

Wie richtet man Bestätigungs- oder Begrüßungs-E-Mails ein, wenn Endbenutzer Tickets erstellen?

Maximum CPU time, total number of callouts

ITIL und wie

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Not any.

We get spam chats and then the user rates the chat bad. It would be nice to delete these types of ratings as they skew our numbers and they are not a valid "bad" rating.

a better project overview, timeline, would be great for reporting purposes.

Wie lange sind Sie schon in der Branche? Ich würde es gerne wissen.

I've tried wati.io and I'm still trying to find a suitable WhatsApp API application to integrate with Hubspot, any suggestions?

Serian el complemento perfecto para una sola plataforma, tener que contratar dos servicios aparte, y ademas sunshine para poder utilizar la parte de mensajeria, hace que su flujo de trabajo capte menos empresas.

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Ich schlage vor, dass das Team an der grafischen Berichterstattung für Helpdesk-Tickets arbeitet.

Wenn es eine Möglichkeit gäbe, zu sehen, wie viele Tickets innerhalb einer Woche, innerhalb eines Monats erstellt/geschlossen wurden, und darüber hinaus eine detailliertere Ansicht zu ermöglichen, welche Tickets dringend, dringend, normal oder niedrig in der Priorität waren.

Sera posible tener opcion de saber si los agentes puedan ser ubicados por GPS?

I have been able to create a workflow that automatically closes tickets from non-company email addresses. I would prefer to silently close the tickets and that the sender not receive the notification that the ticket has been closed. It appears the user receives the Self Service Portal... Mehr erfahren

Currently it is only possible to get chat sounds, but was wondering if there is the ability to get sounds/notifications for emails and web form submissions.

While closing tickets need to close one by one instead of closing bulkly

Apptivo is a really funny app, and it's very useful

Im Moment verwenden wir Aircall, um unsere Kunden anzurufen. Es wäre viel einfacher, direkt von HelpScout aus anrufen zu können.

Sometimes we feel difficult to know that there is a new case to resolve which makes our Customer unsatisfactory with the response

No question

Ich möchte die Anhänge speichern. Es sind hauptsächlich Quittungen, die ich speichere.

If the messages come in and the agent doesn't have chat access they can't translate the ticket.