The support has been the standout for us. During our POC, the sandbox let us actually verify Prismatic would work for our use cases before committing — which made the decision easy. Onboarding was smooth thanks to dedicated weekly check-ins where their team answered questions and helped us clear roadblocks. Even now that we're past onboarding, we still have monthly check-ins with our account manager to stay on top of new features and make sure we're getting the most out of the platform.
Day-to-day, their Slack support is genuinely impressive. We always get timely responses, and they don't just answer the question — they share resources and ideas for how to use the system better. It feels like a partnership rather than a vendor relationship. Bewertung gesammelt von und auf G2.com gehostet.
The JSON forms are limiting for our use case where we need to transform data on a per-event basis a layer below the customer. Bewertung gesammelt von und auf G2.com gehostet.






