# Best Configuration Management Tools

## How Many Configuration Management Tools Products Does G2 Track?

**Total Products under this Category:** 131

### Category Stats (Aug 2026)

- **Average Rating:** 4.33/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** env zero (+1.33%) - Among all products in this category, env zero recorded the largest rating increase compared to last month

_Last updated: August 30, 2026_

## How Does G2 Rank Configuration Management Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 11,000+ Authentic Reviews
- 131+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Configuration Management Tools
 ![G2 Grid® for Configuration Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/configuration-management/grids.png?focus%5B%5D=71310&focus%5B%5D=1392&focus%5B%5D=2864&focus%5B%5D=1303409&focus%5B%5D=21381&focus%5B%5D=163480&focus%5B%5D=6516&focus%5B%5D=57110)

Highlighted products: ServiceNow IT Service Management, GitHub, Freshservice, inforcer, IBM Terraform (formerly HashiCorp Terraform), Right Click Tools, Red Hat Ansible Automation Platform, and BackBox.

Underlying data: [Grid® JSON](https://www.g2.com/categories/configuration-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=github&focus%5B%5D=freshservice&focus%5B%5D=inforcer&focus%5B%5D=ibm-terraform-formerly-hashicorp-terraform&focus%5B%5D=right-click-tools&focus%5B%5D=red-hat-ansible-automation-platform&focus%5B%5D=backbox)

**Sponsored**

### BackBox

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=312&secure%5Bchosen_at%5D=2026-08-30T21%3A37%3A54Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=57110&secure%5Bresource_id%5D=312&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconfiguration-management&secure%5Btoken%5D=e975c6a4534a9304e9c31e4ebf0ffeff5967f3d68acefaea3a900db5b0b6dcd2&secure%5Burl%5D=https%3A%2F%2Fbackbox.com%2Fconfiguration-management%2F%3Futm_source%3Dg2%26utm_medium%3Dbanner&secure%5Burl_type%5D=paid_promos)

### [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,837

#### How Do G2 Users Rate ServiceNow IT Service Management?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind ServiceNow IT Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Consultant, Software Engineer
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 65% Large, 20% Medium

#### What Do G2 Reviewers Say About ServiceNow IT Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ServiceNow IT Service Management, simplifying management and reporting tasks efficiently.
- Users value the **rich functionality** of ServiceNow ITSM for efficient incident management and streamlined processes.
- Users commend the **streamlined efficiency** of ServiceNow IT Service Management for tracking and improving IT service delivery.
- Users value the **extensive and customizable features** of ServiceNow IT Service Management, benefiting from its continuous evolution and community support.
- Users appreciate the **strong automation capabilities** of ServiceNow, enhancing operational efficiency and streamlining IT operations seamlessly.

##### Cons

- Users find the **learning curve steep** , requiring significant effort and prior knowledge to utilize ServiceNow effectively.
- Users find the **licensing and implementation costs too high** , which can be a barrier for smaller organizations.
- Users find the **complexity** of configuring and customizing ServiceNow overwhelming, especially without dedicated expertise or training.
- Users find the **limited customization** in ServiceNow ITSM can lead to difficulties in obtaining desired data effectively.
- Users face **customization difficulties** with ServiceNow IT Service Management, particularly due to its complexity and high costs.

#### What Are Recent G2 Reviews of ServiceNow IT Service Management?

**["ServiceNow Makes ITSM Fast, Seamless, and Easy to Integrate"](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13346541)**

**Rating:** 5.0/5.0 stars

_— Ankit S._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13346541)

**["ServiceNow APIs Make Ticket Automation and Data Exchange Easy"](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13246797)**

**Rating:** 4.0/5.0 stars

_— Tanmay C._

[Read full review](https://www.g2.com/survey_responses/servicenow-it-service-management-review-13246797)

#### What Are G2 Users Discussing About ServiceNow IT Service Management?

- [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) - 3 comments
- [What is service management software?](https://www.g2.com/discussions/what-is-service-management-software)
- [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) - 1 comment
- [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) - 1 comment
- [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) - 2 comments

### [GitHub](https://www.g2.com/products/github/reviews)

GitHub is where the world builds software. Millions of individuals, organizations and businesses around the world use GitHub to discover, share, and contribute software. Developers at startups to Fortune 50 companies use GitHub, every step of the way.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,339

#### How Do G2 Users Rate GitHub?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.7/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind GitHub?

- **Seller:** [GitHub](https://www.g2.com/sellers/github)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @github  
2,673,925 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c06a67fd698737e0e0058dd8a6726d5e9af42b7ce88417153ae8028eed3914af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1418841%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,653 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 47% Small, 31% Medium

#### What Do G2 Reviewers Say About GitHub?

_AI-generated summary from verified user reviews_

##### Pros

- Users value GitHub's **seamless collaboration and powerful version control** , enhancing project transparency and workflow management.
- Users appreciate the **ease of use** of GitHub, enabling seamless collaboration and efficient version control.
- Users value the **seamless team collaboration** on GitHub, enhancing code sharing and workflow management effectively.
- Users value the **seamless collaboration** offered by GitHub, enhancing project transparency and team workflow management.
- Users value GitHub for its **seamless version control** , enhancing collaboration and streamlining the development process.

##### Cons

- Users find the **complexity in advanced features** of GitHub challenging, particularly for newcomers and managing large repositories.
- Users find the **learning curve challenging** , especially when designing workflows and managing permissions effectively.
- Users find the **complexity for beginners** challenging, especially with CI/CD workflows and permission management.
- Users find **learning GitHub challenging** due to overwhelming settings and complexities, making navigation difficult for newcomers.
- Users find the **steep learning curve** of GitHub challenging, especially in mastering workflows and managing permissions.

#### What Are Recent G2 Reviews of GitHub?

**["GitHub Makes Code Collaboration and Version Control Easier"](https://www.g2.com/survey_responses/github-review-13267037)**

**Rating:** 4.5/5.0 stars

_— Manish R._

[Read full review](https://www.g2.com/survey_responses/github-review-13267037)

**["GitHub Makes Collaboration and CI/CD Seamless with Powerful Integrations"](https://www.g2.com/survey_responses/github-review-13332408)**

**Rating:** 5.0/5.0 stars

_— Mahmoud K._

[Read full review](https://www.g2.com/survey_responses/github-review-13332408)

#### What Are G2 Users Discussing About GitHub?

- [How is GitHub shaping the landscape of collaborative software development and version control?](https://www.g2.com/discussions/how-is-github-shaping-the-landscape-of-collaborative-software-development-and-version-control) - 4 comments
- [What is GitHub used for?](https://www.g2.com/discussions/what-is-github-used-for) - 9 comments, 6 upvotes
- [What does GitHub mean?](https://www.g2.com/discussions/what-does-github-mean) - 2 comments
- [Is GitHub a CASE tool?](https://www.g2.com/discussions/is-github-a-case-tool)
- [What can GitHub be used for?](https://www.g2.com/discussions/what-can-github-be-used-for) - 5 comments

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,307

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.4/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Freshservice, finding it intuitive and efficient for ticket management.
- Users enjoy the **user-friendly interface** and extensive features of Freshservice, making task management effortless and customizable.
- Users value the **automation capabilities** of Freshservice, allowing for streamlined processes and effective management of tasks.
- Users appreciate the **ease of use** of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
- Users benefit from the **ease of use and efficient ticket management** in Freshservice, enhancing team productivity significantly.

##### Cons

- Users find the **missing features** in Freshservice to be a significant limitation, impacting their overall efficiency.
- Users often encounter **limited features** in Freshservice, hindering effective workflow and making management cumbersome.
- Users find the **limited customization options** of Freshservice frustrating and challenging for tailoring their experience effectively.
- Users find the **steep learning curve** of Freshservice challenging, due to customization complexities and lack of tutorials.
- Users face several **ticketing issues** in Freshservice, including missing features and frustrating limitations affecting usability.

#### What Are Recent G2 Reviews of Freshservice?

**["Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation,"](https://www.g2.com/survey_responses/freshservice-review-13241098)**

**Rating:** 5.0/5.0 stars

_— J Raghu V._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13241098)

**["Freshservice - Service desk"](https://www.g2.com/survey_responses/freshservice-review-9623433)**

**Rating:** 5.0/5.0 stars

_— Harry N._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-9623433)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

### [inforcer](https://www.g2.com/products/inforcer/reviews)

inforcer is a specialized software solution designed for managed service providers (MSPs) that oversee Microsoft 365 environments across multiple client tenants. This platform replaces the need for PowerShell scripts, JSON templates, and manual processes with a centralized, multi-tenant management system. By standardizing deployments, tracking policy drift, and generating client-ready reports, inforcer streamlines Microsoft 365 management, allowing MSPs to operate efficiently without the complexities of navigating multiple browser sessions or relying on individual engineer expertise. The target audience for inforcer primarily includes MSPs that manage diverse client portfolios and require a robust solution to maintain security and compliance across various Microsoft 365 tenants. With inforcer, these providers can quickly align new and existing clients to a defined security baseline. The platform identifies tenants that are out of compliance, suggests corrective actions, and accommodates client-specific deviations without necessitating manual configurations for each tenant. This capability significantly enhances operational efficiency and reduces the risk of human error. Key features of inforcer include real-time alerts for policy drift, which notify MSPs when configurations deviate from established baselines. These alerts can be integrated directly into PSA tools, ensuring that issues are addressed proactively before they escalate into client-facing problems. Additionally, Inforcer allows for the automatic backup of Microsoft 365 policies and settings, providing a full audit trail that can be invaluable for root cause analysis, compliance with cyber insurance requirements, or rollback procedures following incidents. Moreover, inforcer empowers MSPs to conduct customer-facing audits that reveal configuration gaps, thereby demonstrating ongoing value to existing clients and providing clear assessments to potential prospects during sales discussions. The platform also facilitates the monetization of Microsoft 365 management through built-in blueprints and repeatable projects, enabling MSPs to offer high-value services such as security baseline projects, Intune hardening, and ongoing governance retainers. As the demand for AI services grows, inforcer equips MSPs with the tools necessary to manage and secure these environments effectively. Features like Copilot Manager and Shadow AI Detection allow providers to track AI adoption, understand risk exposure, and ensure that client environments are ready for secure AI rollouts. By categorizing and managing tenants at scale, MSPs can deploy, report, and remediate issues efficiently, treating their entire client base as a cohesive unit rather than isolated entities. inforcer supports operations across the UK, US, EU, and ANZ regions, making it a versatile solution for MSPs looking to enhance their Microsoft 365 management capabilities.

**Average Rating:** 4.8/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate inforcer?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.5/10 (Category avg: 8.6/10)
- **Ease of Admin:** 9.3/10 (Category avg: 8.4/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind inforcer?

- **Seller:** [Inforcer](https://www.g2.com/sellers/inforcer)
- **Company Website:** www.inforcer.com
- **Year Founded:** 2022
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05fed93ef20ae1f0c6ff3d2777b4c2050a41819340a910e6be68667730da7ec0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finforcer%2F&secure%5Burl_type%5D=linkedin_company_website)  
212 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 65% Small, 33% Medium

#### What Do G2 Reviewers Say About inforcer?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **efficient configuration management** in Inforcer, ensuring consistency and ease in Microsoft 365 policy application.
- Users find the **ease of use** in setting up client tenants quick and straightforward with Inforcer's pre-built policies.
- Users value the **ability to manage Microsoft 365 policies consistently** across all tenants, streamlining client setup and security.
- Users value the **easy management of Microsoft 365 policies** , ensuring consistent security across all tenants effortlessly.
- Users find the **setup ease** of Inforcer beneficial, allowing for quick deployment of consistent Microsoft 365 policies.

#### What Are Recent G2 Reviews of inforcer?

**["Inforcer: Transforming MSP Microsoft 365 Management"](https://www.g2.com/survey_responses/inforcer-review-13212989)**

**Rating:** 5.0/5.0 stars

_— Jay ._

[Read full review](https://www.g2.com/survey_responses/inforcer-review-13212989)

**["Saved Us Time, Boosted Tenant Security, and Delivered Excellent Support"](https://www.g2.com/survey_responses/inforcer-review-13233479)**

**Rating:** 4.0/5.0 stars

_— Robert S._

[Read full review](https://www.g2.com/survey_responses/inforcer-review-13233479)

### [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)

IBM Terraform (formerly HashiCorp Terraform) is an infrastructure as code tool that lets you define both cloud and on-prem resources in human-readable configuration files that you can version, reuse, and share. You can then use a consistent workflow to provision and manage all of your infrastructure throughout its lifecycle. Terraform can manage low-level components like compute, storage, and networking resources, as well as high-level components like DNS entries and SaaS features. Terraform creates and manages resources on cloud platforms and other services through their application programming interfaces (APIs). Providers enable Terraform to work with virtually any platform or service with an accessible API.

**Average Rating:** 4.6/5.0

**Total Reviews:** 113

#### How Do G2 Users Rate IBM Terraform (formerly HashiCorp Terraform)?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.6/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind IBM Terraform (formerly HashiCorp Terraform)?

- **Seller:** [HashiCorp](https://www.g2.com/sellers/hashicorp)
- **Company Website:** www.hashicorp.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @hashicorp  
103,221 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7a8ea2037550810dd476598fbad4d6deacd5ace6fab9b5da215c073ebd049f00&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2830763%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,181 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 35% Large, 34% Medium

#### What Do G2 Reviewers Say About IBM Terraform (formerly HashiCorp Terraform)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of IBM Terraform, enjoying seamless infrastructure management across multiple cloud providers.
- Users appreciate the **efficiency** of IBM Terraform, streamlining infrastructure management across multiple cloud providers effortlessly.
- Users value the **automation capabilities** of IBM Terraform, enhancing efficiency and reliability in infrastructure management across clouds.
- Users benefit from **automation efficiency** with Terraform, streamlining infrastructure management across multiple cloud providers seamlessly.
- Users appreciate the **effortless infrastructure automation** of IBM Terraform, enhancing consistency across multiple cloud providers.

##### Cons

- Users find **state file management** challenging in Terraform, especially in collaborative settings that can lead to conflicts.
- Users find **data management issues** with state files challenging, particularly in team settings due to potential conflicts.
- Users find the **steep learning curve** challenging, especially for beginners dealing with complex configurations and state management.
- Users find the **learning difficulty** significant, particularly with HCL and managing state files effectively.
- Users often face **merge conflicts** in state file management, particularly in collaborative settings, complicating their workflows.

#### What Are Recent G2 Reviews of IBM Terraform (formerly HashiCorp Terraform)?

**["Terraform’s Declarative IaC and Plan Command Make Multi-Cloud Changes Safer"](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-13366807)**

**Rating:** 5.0/5.0 stars

_— Rohan T._

[Read full review](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-13366807)

**["Reliable Infrastructure Automation for DevOps Teams"](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-13358047)**

**Rating:** 4.5/5.0 stars

_— SATISH R._

[Read full review](https://www.g2.com/survey_responses/ibm-terraform-formerly-hashicorp-terraform-review-13358047)

#### What Are G2 Users Discussing About IBM Terraform (formerly HashiCorp Terraform)?

- [How does terraform work internally?](https://www.g2.com/discussions/how-does-terraform-work-internally) - 1 comment
- [What kind of tool is terraform?](https://www.g2.com/discussions/what-kind-of-tool-is-terraform) - 2 comments
- [Is terraform free?](https://www.g2.com/discussions/is-terraform-free) - 3 comments
- [What does HashiCorp terraform do?](https://www.g2.com/discussions/what-does-hashicorp-terraform-do)

### [Right Click Tools](https://www.g2.com/products/right-click-tools/reviews)

Right Click Tools is a powerful suite of endpoint management, automation, and remediation tools designed to elevate what IT teams can accomplish with Microsoft ConfigMgr (SCCM) and Intune. Modern IT environments are complex, distributed, and constantly changing—and traditional consoles often don’t provide the visibility or speed required to stay ahead. Right Click Tools closes those gaps. By bringing real-time insights, one-click actions, and scalable automation directly into the tools IT already uses, it enables teams to see issues clearly, fix them quickly, and move on with confidence. Right Click Tools is built for the IT professionals responsible for keeping endpoints healthy, secure, and compliant. This includes systems administrators who need to troubleshoot and remediate issues quickly; IT directors who are focused on reducing risk, improving efficiency, and maintaining compliance; and security leaders who require real-time visibility into vulnerabilities like missing encryption, policy drift, or privileged access. Whether an organization manages thousands of devices on-premises, across hybrid environments, or entirely in the cloud, Right Click Tools gives teams the control and consistency required to support a modern, distributed workforce. Core features include real-time visibility, bulk automation, and powerful remediation capabilities that dramatically streamline endpoint management. IT teams can instantly surface non compliant devices, check encryption and patch status, manage local admin rights, deploy software, or kill rogue processes—all without scripting or switching tools. Right Click Tools becomes even more powerful with its three specialized add on modules: the Patching module delivers advanced patch reporting and compliance enforcement; the Privileged Access module enables controlled elevation and temporary admin rights without compromising security; and the Insights module provides rich dashboards and analytics that highlight vulnerabilities, policy drift, and operational gaps. Together, these capabilities give organizations the unified control, speed, and intelligence they need to identify issues quickly and remediate them at scale. What sets Right Click Tools apart is its unique combination of speed, simplicity, and depth. It brings together capabilities that would otherwise require multiple disconnected tools—or deep PowerShell expertise—and makes them intuitive and accessible to IT teams of any skill level. Its tight integration with both ConfigMgr and Intune, including a browser extension for the Intune console and advanced automation via Recast Management Server, gives organizations a seamless experience across cloud and on-premises environments. Trusted by more than 60,000 IT professionals worldwide, Right Click Tools consistently reduces risk, improves compliance, and saves teams hundreds of hours annually. It’s the essential toolkit for organizations that want to manage endpoints smarter, faster, and more securely—no scripting required.

**Average Rating:** 4.8/5.0

**Total Reviews:** 65

#### How Do G2 Users Rate Right Click Tools?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.4/10)
- **Ease of Use:** 9.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Right Click Tools?

- **Seller:** [Recast Software](https://www.g2.com/sellers/recast-software)
- **Company Website:** www.recastsoftware.com
- **Year Founded:** 2015
- **HQ Location:** St. Louis Park
- **Twitter:** @RecastSoftware  
2,103 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c277b247967fc81ae0167e41f26e2700d47102ea1fd408eea958e28885f0093&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frecastsoftware&secure%5Burl_type%5D=linkedin_company_website)  
174 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 74% Large, 21% Medium

#### What Do G2 Reviewers Say About Right Click Tools?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Right Click Tools to be a **user-friendly solution** that simplifies daily IT management tasks effectively.
- Users love the **powerful feature set** of Right Click Tools, especially its Remote Software Center and automation capabilities.
- Users love the **automation capabilities** of Right Click Tools, significantly reducing manual work and improving efficiency.
- Users appreciate the **responsive and easy-to-work-with customer support** of Right Click Tools, enhancing their IT management experience.
- Users celebrate the **usefulness of features** in Right Click Tools, greatly enhancing their daily work routines.

##### Cons

- Users note **integration issues** with remote devices and the slow migration to cloud services affecting overall management capabilities.
- Users find the **access restrictions confusing** as unlicensed products clutter the interface unnecessarily.
- Users face **implementation issues** with Right Click Tools, particularly regarding cloud migration and required setup efforts.
- Users often face **access issues** that complicate permission settings and hinder smooth operation of Right Click Tools.
- Users find **authentication issues** challenging at times, affecting access and functionality of Right Click Tools.

#### What Are Recent G2 Reviews of Right Click Tools?

**["Streamlining Endpoint Management and Troubleshooting"](https://www.g2.com/survey_responses/right-click-tools-review-12906975)**

**Rating:** 5.0/5.0 stars

_— Kabeer M._

[Read full review](https://www.g2.com/survey_responses/right-click-tools-review-12906975)

**["RCT Patching Streamlines Updates and Reclaims Hours Each Week"](https://www.g2.com/survey_responses/right-click-tools-review-13199822)**

**Rating:** 4.5/5.0 stars

_— Kim Z._

[Read full review](https://www.g2.com/survey_responses/right-click-tools-review-13199822)

#### What Are G2 Users Discussing About Right Click Tools?

- [What is Right Click Tools used for?](https://www.g2.com/discussions/what-is-right-click-tools-used-for) - 1 comment

### [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews)

Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers.

**Average Rating:** 4.6/5.0

**Total Reviews:** 369

#### How Do G2 Users Rate Red Hat Ansible Automation Platform?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Red Hat Ansible Automation Platform?

- **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat)
- **Year Founded:** 1993
- **HQ Location:** Raleigh, NC
- **Twitter:** @RedHat  
300,769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0d3729ea76bc2ca4cd8f1f390777549ab9f3d824d6dd01fe584e175b43fe7a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3545%2F&secure%5Burl_type%5D=linkedin_company_website)  
19,413 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer, Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 48% Large, 36% Medium

#### What Do G2 Reviewers Say About Red Hat Ansible Automation Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **seamless automation** of Red Hat Ansible Automation Platform enhances efficiency with minimal human interaction.
- Users value the **automation efficiency** of Red Hat Ansible Automation Platform, streamlining operations without human intervention.
- Users value the **easy integrations** of Red Hat Ansible Automation Platform, streamlining their automation workflows effortlessly.
- Users value the **task automation capabilities** of Red Hat Ansible Automation Platform, streamlining processes without human intervention.
- Users value the **ease of use** in Red Hat Ansible Automation Platform, making automation accessible even for beginners.

##### Cons

- Users experience a **steep learning curve** with Ansible, requiring adjustments from traditional methods and installation challenges.
- Users find the **learning difficulty** of Red Hat Ansible Automation Platform challenging due to its complexity and management issues.
- Users find the **complexity of the environment and licensing** overwhelming, complicating management and scaling efforts.
- Users find the **complex setup** of Red Hat Ansible Automation Platform challenging, especially with dependency management and installation.
- Users note **automation issues** , including difficulties with inventory export and security that need further improvement.

#### What Are Recent G2 Reviews of Red Hat Ansible Automation Platform?

**["Consistent, Scalable Automation That Boosts Stability and Efficiency"](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)**

**Rating:** 5.0/5.0 stars

_— Prasanth K._

[Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12121846)

**["Efficient Automation with Some Learning Curves"](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247)**

**Rating:** 4.0/5.0 stars

_— Jairo R._

[Read full review](https://www.g2.com/survey_responses/red-hat-ansible-automation-platform-review-12646247)

#### What Are G2 Users Discussing About Red Hat Ansible Automation Platform?

- [What is Red Hat Ansible Automation Platform used for?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform-used-for) - 1 comment
- [Is Red Hat Ansible free?](https://www.g2.com/discussions/is-red-hat-ansible-free)
- [What should I automate with Ansible?](https://www.g2.com/discussions/what-should-i-automate-with-ansible)
- [What are the three main components in Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-are-the-three-main-components-in-red-hat-ansible-automation-platform)
- [What is Red Hat Ansible automation platform?](https://www.g2.com/discussions/what-is-red-hat-ansible-automation-platform)

### [BackBox](https://www.g2.com/products/backbox/reviews)

More than 500 enterprises worldwide trust BackBox as their network cyber resilience platform. BackBox includes support for network devices from over 180 vendors, thousands of pre-built automations, and a no-code way to create new ones. BackBox empowers teams with the confidence to automate critical network processes, maintain business continuity during disruptions, and recover swiftly. From backups and OS updates to configuration compliance and vulnerability management, BackBox ensures that automations deliver consistent, reliable outcomes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 189

#### How Do G2 Users Rate BackBox?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.4/10)
- **Ease of Use:** 9.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind BackBox?

- **Seller:** [BackBox](https://www.g2.com/sellers/backbox)
- **Company Website:** www.backbox.com
- **Year Founded:** 2009
- **HQ Location:** Global, OO
- **Twitter:** @Back\_Box  
292 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d06f845b68b8e7526de9db6aa39d1b27a1e251b1613aecc4d8d7fb7845e8b9e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbackbox%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Senior Network Administrator
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 39% Large, 31% Small

#### What Do G2 Reviewers Say About BackBox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of BackBox, enhancing workflow efficiency and reducing manual efforts in backups.
- Users find BackBox highly **easy to use** , enhancing workflow efficiency with its flexible automation and excellent support.
- Users appreciate the **robust backup and recovery features** of BackBox, ensuring operational efficiency and heightened security.
- Users value the **time-saving automation** of BackBox, enhancing workflow efficiency and reducing manual backup efforts.
- Users value the **ready-to-use setup** of BackBox, enhancing efficiency with categorized penetration testing tools and automation.

##### Cons

- Users find the **complex setup** of BackBox challenging, particularly for those lacking prior experience with the tool.
- Users find the **steep learning curve** of BackBox daunting, making initial setup challenging for smaller teams.
- Users find the **interface complex** and advanced features challenging, requiring significant time and effort to master.
- Users find a **lack of features** like streamlined scheduling and automation templates limits effective use of BackBox.
- Users experience **slow performance** with BackBox, especially during mass deployments and updates, affecting their workflow efficiency.

#### What Are Recent G2 Reviews of BackBox?

**["Reliable Network Backup and Restoration Tool"](https://www.g2.com/survey_responses/backbox-review-13205559)**

**Rating:** 4.0/5.0 stars

_— Lionel B._

[Read full review](https://www.g2.com/survey_responses/backbox-review-13205559)

**["Effortless Configuration Management with BackBox"](https://www.g2.com/survey_responses/backbox-review-13350502)**

**Rating:** 4.5/5.0 stars

_— Norbert V._

[Read full review](https://www.g2.com/survey_responses/backbox-review-13350502)

#### What Are G2 Users Discussing About BackBox?

- [What is BackBox used for?](https://www.g2.com/discussions/what-is-backbox-used-for)

### [AWS Config](https://www.g2.com/products/aws-config/reviews)

AWS Config is a fully managed service that enables you to assess, audit, and evaluate the configurations of your AWS resources. It provides a detailed inventory of your AWS resources and their configurations, continuously monitors and records configuration changes, and allows you to automate the evaluation of recorded configurations against desired configurations. This helps in maintaining compliance and security within your AWS environment. Key Features and Functionality: - Resource Configuration Tracking: Continuously monitors and records configurations of your AWS resources, providing a comprehensive inventory and history of configuration changes. - Compliance Auditing: Evaluates resource configurations against desired states or compliance policies, enabling automated compliance checks and reporting. - Change Management: Simplifies change management by providing detailed records of configuration changes, aiding in troubleshooting and operational analysis. - Security Analysis: Assists in security monitoring by identifying potential vulnerabilities through configuration assessments and historical analysis. Primary Value and Problem Solved: AWS Config addresses the challenge of managing and maintaining the desired configurations of AWS resources. By providing continuous monitoring, detailed configuration histories, and automated compliance checks, it helps organizations ensure that their AWS environments adhere to internal policies and external regulatory requirements. This reduces the risk of misconfigurations, enhances security posture, and simplifies operational troubleshooting, thereby improving overall governance and operational efficiency.

**Average Rating:** 4.4/5.0

**Total Reviews:** 48

#### How Do G2 Users Rate AWS Config?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.6/10)
- **Ease of Admin:** 9.1/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind AWS Config?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 40% Large, 29% Small

#### What Do G2 Reviewers Say About AWS Config?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless integration** of AWS Config with other AWS services for enhanced automation and governance.
- Users value the **seamless integration with other AWS services** that enhances automation and governance capabilities.
- Users value the **seamless integration** of AWS Config with other services, enhancing automation and governance capabilities.
- Users value the **seamless integration** of AWS Config with other services, enhancing governance and compliance automation.
- Users value the **ease of use** of AWS Config, finding it intuitive for monitoring their necessary information.

##### Cons

- Users find the **complex setup** of AWS Config challenging, requiring extensive knowledge and time for customization.
- Users find **customization difficult** due to the complexity of initial setup and managing custom Config Rules.
- Users find **poor reporting** capabilities in AWS Config, often needing additional integrations for adequate analytics.
- Users find the **time-consuming setup and customization** of AWS Config to be a notable drawback in their experience.

#### What Are Recent G2 Reviews of AWS Config?

**["Clear Visibility and Continuous Compliance Tracking with AWS Config"](https://www.g2.com/survey_responses/aws-config-review-12915549)**

**Rating:** 4.0/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/aws-config-review-12915549)

**["Centralized, Scalable, and Insightful Inventory Management"](https://www.g2.com/survey_responses/aws-config-review-12039004)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/aws-config-review-12039004)

#### What Are G2 Users Discussing About AWS Config?

- [What is AWS Config used for?](https://www.g2.com/discussions/aws-config-what-is-aws-config-used-for) - 1 comment
- [What is AWS config aggregator?](https://www.g2.com/discussions/what-is-aws-config-aggregator)
- [Which of the following tasks can AWS config help you accomplish?](https://www.g2.com/discussions/which-of-the-following-tasks-can-aws-config-help-you-accomplish)
- [What is AWS config used for?](https://www.g2.com/discussions/what-is-aws-config-used-for)
- [What are AWS config rules?](https://www.g2.com/discussions/what-are-aws-config-rules)

### [CoreView](https://www.g2.com/products/coreview/reviews)

CoreView is the leading SaaS platform for Microsoft 365 Tenant Resilience. Trusted by enterprises worldwide, CoreView secures the configuration, identity, and access layers of Microsoft 365 across Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID. It hardens tenants against attack, reduces privilege and blast radius, detects configuration tampering, and restores security posture after incidents. By protecting these workloads at the tenant level, CoreView ensures organizations can prevent compromise, withstand intrusion, and recover with confidence from cyber threats and operational disruption.

**Average Rating:** 4.6/5.0

**Total Reviews:** 116

#### How Do G2 Users Rate CoreView?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.6/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind CoreView?

- **Seller:** [CoreView](https://www.g2.com/sellers/coreview)
- **Company Website:** www.coreview.com
- **Year Founded:** 2014
- **HQ Location:** Washington, DC
- **Twitter:** @CoreViewHQ  
1,043 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de17062bfd996145078283be394599406f5b9e57908ed0e874c388a430ab0560&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5200159%2F&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Construction
- **Company Size:** 51% Large, 32% Medium

#### What Do G2 Reviewers Say About CoreView?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise CoreView for its **exceptional automation capabilities** , significantly streamlining IT processes and saving valuable time.
- Users appreciate the **ease of use** of CoreView, noting its simplicity and time-saving automated functionalities.
- Users value the **time-saving reporting** capabilities of CoreView, transforming hours of work into quick, efficient results.
- Users highlight the **productivity improvement** achieved through streamlined management and powerful automation in CoreView.
- Users appreciate the **centralized management** of CoreView, enabling streamlined oversight of Microsoft 365 across all teams.

##### Cons

- Users face a **steep learning curve** with CoreView, making initial navigation and setup challenging for newcomers.
- Users find **navigation issues** challenging, particularly for beginners and non-technical members adjusting to UI changes.
- Users find the **limited features** of CoreView challenging, particularly in workflow setup and data exportability.
- Users find **insufficient training** a challenge, as the complex setup and features require a steep learning curve.
- Users experience **slow performance** with CoreView, affecting operations like details entry and synchronization tasks.

#### What Are Recent G2 Reviews of CoreView?

**["Automation That Makes Bulk Tasks Effortless"](https://www.g2.com/survey_responses/coreview-review-12518242)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/coreview-review-12518242)

**["Coreview - Four Years later"](https://www.g2.com/survey_responses/coreview-review-9009862)**

**Rating:** 4.5/5.0 stars

_— Shivam B._

[Read full review](https://www.g2.com/survey_responses/coreview-review-9009862)

#### What Are G2 Users Discussing About CoreView?

- [What does Coreview do?](https://www.g2.com/discussions/what-does-coreview-do) - 1 comment
- [What are the features of Coreview?](https://www.g2.com/discussions/what-are-the-features-of-coreview) - 1 comment
- [What is CoreView in office 365?](https://www.g2.com/discussions/what-is-coreview-in-office-365)
- [What is CoreView used for?](https://www.g2.com/discussions/what-is-coreview-used-for)

### [Azure Automation & Control](https://www.g2.com/products/azure-automation-control/reviews)

Enable continuous services and compliance with automation and configuration management

**Average Rating:** 4.4/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Azure Automation & Control?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Azure Automation & Control?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 41% Small, 30% Large

#### What Are Recent G2 Reviews of Azure Automation & Control?

**["Cost efficient workflow automations"](https://www.g2.com/survey_responses/azure-automation-control-review-6879660)**

**Rating:** 5.0/5.0 stars

_— Haritha C._

[Read full review](https://www.g2.com/survey_responses/azure-automation-control-review-6879660)

**["Azure A&C towards reconcilable management across all Azure environment"](https://www.g2.com/survey_responses/azure-automation-control-review-6797442)**

**Rating:** 5.0/5.0 stars

_— Akshay R J._

[Read full review](https://www.g2.com/survey_responses/azure-automation-control-review-6797442)

#### What Are G2 Users Discussing About Azure Automation & Control?

- [What is Azure Automation & Control used for?](https://www.g2.com/discussions/what-is-azure-automation-control-used-for)

### [Progress Chef](https://www.g2.com/products/progress-chef/reviews)

The Progress Chef portfolio consists of multiple, integrated products. It offers a set of capabilities that provide organizations the flexibility to support different use cases. All these capabilities are based on a trusted set of tools rooted in open source, starting with the ability to configure, deploy and manage all aspects of a technology stack as well as the ability to secure and support compliance across the asset fleet. The Chef portfolio includes configuration/infrastructure management, application delivery (including edge support and device management as well as support for security and compliance), all of which are supported by a single pane of glass for fleet wide visibility and control.

**Average Rating:** 4.3/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Progress Chef?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.1/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.1/10 (Category avg: 8.4/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Progress Chef?

- **Seller:** [Progress Software](https://www.g2.com/sellers/progress-software)
- **Company Website:** www.progress.com
- **Year Founded:** 1981
- **HQ Location:** Burlington, MA.
- **Twitter:** @ProgressSW  
48,773 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ab257d11ab0255eaaae8c28635f37e0e64277d81eae954d5985edfd545cd2d69&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprogress-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,205 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** DevOps Engineer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 39% Large, 39% Medium

#### What Are Recent G2 Reviews of Progress Chef?

**["Easy Task Management, Needs Speed Improvement"](https://www.g2.com/survey_responses/progress-chef-review-13142642)**

**Rating:** 4.5/5.0 stars

_— NONKULULEKO Z._

[Read full review](https://www.g2.com/survey_responses/progress-chef-review-13142642)

**["Effortless Automation, Powerful Testing Tools"](https://www.g2.com/survey_responses/progress-chef-review-13337622)**

**Rating:** 4.0/5.0 stars

_— Sithembiso N._

[Read full review](https://www.g2.com/survey_responses/progress-chef-review-13337622)

#### What Are G2 Users Discussing About Progress Chef?

- [How has Progress Chef helped automate your infrastructure management, and what features do you rely on?](https://www.g2.com/discussions/how-has-progress-chef-helped-automate-your-infrastructure-management-and-what-features-do-you-rely-on)
- [What is Progress Chef used for?](https://www.g2.com/discussions/what-is-progress-chef-used-for)

### [Canonical Netplan](https://www.g2.com/products/canonical-netplan/reviews)

Netplan is a utility for easily configuring networking on a linux system. You simply create a YAML description of the required network interfaces and what each should be configured to do. From this description Netplan will generate all the necessary configuration for your chosen renderer tool.

**Average Rating:** 4.4/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Canonical Netplan?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.5/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.4/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Canonical Netplan?

- **Seller:** [Canonical Ltd.](https://www.g2.com/sellers/canonical-ltd)
- **Year Founded:** 2004
- **HQ Location:** London
- **Twitter:** @Canonical  
110,908 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=419861f6764fedcacb9a4344b6bea5b7dd0444fa65efaee135828d209953f258&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F234280%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,974 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 42% Medium, 32% Large

#### What Are Recent G2 Reviews of Canonical Netplan?

**["Canonica Netplan Makes Network Management Simple with a Declarative Approach"](https://www.g2.com/survey_responses/canonical-netplan-review-8263487)**

**Rating:** 4.0/5.0 stars

_— Amit G._

[Read full review](https://www.g2.com/survey_responses/canonical-netplan-review-8263487)

**["One of the best tool for Optimizing Network Infrastructure"](https://www.g2.com/survey_responses/canonical-netplan-review-8277420)**

**Rating:** 4.5/5.0 stars

_— Vishal B._

[Read full review](https://www.g2.com/survey_responses/canonical-netplan-review-8277420)

#### What Are G2 Users Discussing About Canonical Netplan?

- [What is Ubuntu netplan?](https://www.g2.com/discussions/what-is-ubuntu-netplan)
- [Why does Ubuntu use netplan?](https://www.g2.com/discussions/why-does-ubuntu-use-netplan)
- [Why is netplan better?](https://www.g2.com/discussions/why-is-netplan-better)
- [What is netplan used for?](https://www.g2.com/discussions/what-is-netplan-used-for)

### [AWS CodePipeline](https://www.g2.com/products/aws-codepipeline/reviews)

AWS CodePipeline is a continuous integration and continuous delivery (CI/CD) service that automates the build, test, and deployment phases of your release process. By modeling your software release workflow, CodePipeline enables rapid and reliable application and infrastructure updates. It integrates seamlessly with various AWS services and third-party tools, allowing you to create a streamlined and efficient pipeline tailored to your development needs. Key Features and Functionality: - Workflow Modeling: Define your release process with a series of stages (e.g., build, test, deploy) and actions, providing a clear visualization and management of your pipeline. - Parallel Execution: Increase workflow speed by configuring build, test, and deployment actions to run concurrently. - AWS Integrations: Connect with services like AWS CodeCommit, AWS CodeBuild, AWS CodeDeploy, and AWS Lambda to automate various stages of your release process. - Third-Party Tool Integration: Easily incorporate external tools such as GitHub, Jenkins, and others into your pipeline for source control, build, test, or deployment actions. - Custom Plugins: Integrate your own systems by registering custom actions, allowing for a tailored pipeline that meets specific requirements. - Declarative Templates: Define your pipeline structure using JSON documents, facilitating easy updates and creation of new pipelines. - Access Control: Manage permissions and control over your release workflow using AWS Identity and Access Management (IAM). - Notifications: Set up Amazon Simple Notification Service (SNS) notifications for events impacting your pipelines, keeping your team informed of status changes. Primary Value and User Solutions: AWS CodePipeline addresses the need for efficient and reliable software release processes by automating the steps involved in building, testing, and deploying applications. This automation reduces manual intervention, minimizes errors, and accelerates the delivery of new features and updates. By integrating with a wide range of AWS services and third-party tools, CodePipeline offers a flexible and scalable solution that adapts to various development workflows. Ultimately, it empowers development teams to focus on innovation and quality, ensuring that applications are delivered to users swiftly and with confidence.

**Average Rating:** 4.3/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate AWS CodePipeline?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.4/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind AWS CodePipeline?

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud  
2,232,483 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website)  
147,094 employees on LinkedIn®
- **Ownership:** NASDAQ: AMZN

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 36% Large, 36% Small

#### What Do G2 Reviewers Say About AWS CodePipeline?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **easy integrations** of AWS CodePipeline with various AWS services, making deployments hassle-free.
- Users appreciate the **seamless integrations** of AWS CodePipeline with various AWS services for efficient deployment workflows.
- Users appreciate the **easy integration** with AWS services, streamlining their DevOps processes and enhancing productivity.
- Users appreciate the **seamless integration and abundant tools** offered by AWS CodePipeline for service deployment.
- Users value the **comprehensive suite of tools** in AWS CodePipeline that enhances the DevOps lifecycle significantly.

##### Cons

- Users face **complexity issues** with AWS CodePipeline, making simple setups feel unnecessarily complicated and challenging to troubleshoot.
- Users find **API limitations** frustrating, impacting tracking and external access to pipeline execution progress.
- Users find the **complexity of AWS CodePipeline** challenging due to its multiple components and troubleshooting difficulties.
- Users find the **complex setup** for cross-account pipelines cumbersome and time-consuming, hindering efficient project management.
- Users face **delay issues** in AWS CodePipeline, especially when configuring cross-account setups that complicate the process.

#### What Are Recent G2 Reviews of AWS CodePipeline?

**["Fantastic native AWS Integration for CI/CD use case."](https://www.g2.com/survey_responses/aws-codepipeline-review-11804556)**

**Rating:** 4.5/5.0 stars

_— Nirmesh S._

[Read full review](https://www.g2.com/survey_responses/aws-codepipeline-review-11804556)

**["AWS CodePipeline: Reliable, Scalable CI/CD with Seamless AWS Integrations"](https://www.g2.com/survey_responses/aws-codepipeline-review-13188662)**

**Rating:** 4.5/5.0 stars

_— Atharva P._

[Read full review](https://www.g2.com/survey_responses/aws-codepipeline-review-13188662)

#### What Are G2 Users Discussing About AWS CodePipeline?

- [What is AWS CodePipeline used for?](https://www.g2.com/discussions/what-is-aws-codepipeline-used-for)
- [What is AWS CodeBuild?](https://www.g2.com/discussions/aws-codepipeline-what-is-aws-codebuild)
- [Is AWS CodePipeline free?](https://www.g2.com/discussions/is-aws-codepipeline-free)
- [How does AWS CodePipeline work?](https://www.g2.com/discussions/how-does-aws-codepipeline-work)
- [What does AWS CodePipeline do?](https://www.g2.com/discussions/what-does-aws-codepipeline-do)

### [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews)

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibility into hybrid ecosystems, enabling users to monitor and manage both on-premises and cloud environments effectively. By optimizing performance and ensuring availability across distributed hybrid IT infrastructures, SolarWinds Observability supports organizations in navigating the complexities of their IT environments. Targeted at IT professionals and organizations that require robust monitoring capabilities, SolarWinds Observability caters to a wide range of use cases. It is particularly beneficial for businesses operating in hybrid environments, where the integration of on-premises and cloud resources is essential. The solution allows users to gain a holistic view of their networks, applications, databases, and user experiences, thereby facilitating better decision-making and operational efficiency. This is especially crucial in today’s fast-paced digital landscape, where downtime can significantly impact service reliability and customer satisfaction. One of the standout features of SolarWinds Observability is its built-in intelligence powered by AIOps capabilities. This functionality accelerates issue remediation by enabling users to detect, troubleshoot, and resolve problems more efficiently. The advanced predictive analysis and anomaly-based alerts help organizations proactively address potential issues before they escalate, ultimately reducing downtime and enhancing service reliability. Additionally, the solution's log pattern analysis further streamlines the troubleshooting process, allowing IT teams to focus on strategic initiatives rather than being bogged down by operational challenges. SolarWinds Observability offers flexibility in deployment, providing users with the option to choose between self-hosted and SaaS models. The self-hosted option integrates seamlessly with other SolarWinds services, such as security and storage monitoring, while the SaaS option is tailored for deeper monitoring of custom and cloud-based applications. This adaptability ensures that organizations can select the deployment method that best aligns with their operational needs and infrastructure. Moreover, SolarWinds Observability stands out by consolidating multiple monitoring tools into a single, integrated solution. This not only simplifies the monitoring process but also helps organizations reduce costs associated with managing disparate systems. By offering comprehensive visibility across hybrid IT environments, SolarWinds Observability empowers organizations to optimize their operations and enhance overall performance.

**Average Rating:** 4.3/5.0

**Total Reviews:** 826

#### How Do G2 Users Rate SolarWinds Observability?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10)
- **Quality of Support:** 8.2/10 (Category avg: 8.6/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.4/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SolarWinds Observability?

- **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc)
- **Company Website:** www.solarwinds.com
- **Year Founded:** 1999
- **HQ Location:** Austin, TX
- **Twitter:** @solarwinds  
19,570 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1765c38bb6352c68352819e76f659e536738a569e70b5125a52a054a2348dc6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F166039%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,824 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Network Engineer, Network Administrator
- **Top Industries:** Information Technology and Services, Hospital & Health Care
- **Company Size:** 44% Large, 35% Medium

#### What Do G2 Reviewers Say About SolarWinds Observability?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **intuitive interface** of SolarWinds Observability, making system management and monitoring effortless and efficient.
- Users appreciate the **comprehensive visibility** of SolarWinds Observability, simplifying performance monitoring across diverse environments.
- Users love the **visibility** provided by SolarWinds Observability, thanks to its unified and intuitive dashboards for monitoring.
- Users appreciate the **real-time monitoring** capabilities of SolarWinds Observability, making system management efficient and intuitive.
- Users love the **intuitive dashboards and alerts** of SolarWinds Observability, enhancing system management and monitoring efficiency.

##### Cons

- Users face a **significant learning curve** with SolarWinds Observability, complicating the use of advanced features and integrations.
- Users find the **pricing escalates quickly** , making SolarWinds Observability less affordable for larger setups and features.
- Users find the **interface not user-friendly** , as it takes time to adjust and navigate effectively.
- Users face **integration issues** due to complex setups and limited support for ITSM platform connections, affecting usability.
- Users are frustrated with the **poor customer support** , often finding it unhelpful for integration and troubleshooting issues.

#### What Are Recent G2 Reviews of SolarWinds Observability?

**["Powerful Database Observability"](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)**

**Rating:** 4.5/5.0 stars

_— Naveen T._

[Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-12663147)

**["Highly recommended for organizations looking to modernize their monitoring strategy."](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)**

**Rating:** 5.0/5.0 stars

_— MJ S._

[Read full review](https://www.g2.com/survey_responses/solarwinds-observability-review-13140564)

#### What Are G2 Users Discussing About SolarWinds Observability?

- [What is SolarWinds Network Performance Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-network-performance-monitor-used-for) - 2 comments
- [What is SolarWinds NetFlow Traffic Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-netflow-traffic-analyzer-used-for) - 1 comment
- [What is SolarWinds Network Configuration Manager used for?](https://www.g2.com/discussions/what-is-solarwinds-network-configuration-manager-used-for)
- [What is SolarWinds Storage Resource Monitor used for?](https://www.g2.com/discussions/what-is-solarwinds-storage-resource-monitor-used-for)
- [What is SolarWinds Log Analyzer used for?](https://www.g2.com/discussions/what-is-solarwinds-log-analyzer-used-for)

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[Browse Configuration Management Themes](/categories/configuration-management/themes)

 ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello")
AC

Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)

Updated October 3, 2024

Configuration management tools track changes to applications and their infrastructure to ensure that configurations are in a known and trusted state, and configuration details don’t rely on tribal knowledge of the development team. Configuration management software provides an accurate historical record of the system state, which is helpful for project management, auditing, and debugging. These tools increase efficiency and stability and visibility into changes that occur in an application and streamline a company’s change control process. These platforms also integrate with version control systems, software testing products, bug-tracking tools, and other software development tools.

To qualify for inclusion in the Configuration Management category, a product must:

- Record the status and changes to configuration items
- Automatically configure systems to their desired state through configuration files
- Track defects back to their original source, typically through version control systems
- Capture release versions and keep a snapshot of a system’s current state
- Be capable of rolling back configurations to previous snapshots

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-it-service-management/reviews)[ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews)[4.5/5(1,956)](https://www.g2.com/products/servicenow-it-service-management/reviews) | CMDB-anchored incident and change lifecycle | "ServiceNow Makes ITSM Fast, Seamless, and Easy to Integrate" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "Product Avatar Image")](https://www.g2.com/products/github/reviews)[GitHub](https://www.g2.com/products/github/reviews)[4.7/5(2,402)](https://www.g2.com/products/github/reviews) | Distributed version control with CI/CD integration | "GitHub Makes Code Collaboration and Version Control Easier" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image")](https://www.g2.com/products/freshservice/reviews)[Freshservice](https://www.g2.com/products/freshservice/reviews)[4.6/5(1,354)](https://www.g2.com/products/freshservice/reviews) | CMDB-anchored incident and change visibility | "Freshservice Simplifies Support with Easy Ticketing and Time-Saving Automation," |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99cb722fb43074ad0429bafaa469868a/ibm-terraform-formerly-hashicorp-terraform.png "Product Avatar Image")](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)[IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews)[4.6/5(116)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) | Multi-cloud IaC provisioning with reusable modules | "Terraform’s Declarative IaC and Plan Command Make Multi-Cloud Changes Safer" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e6ab1734c7bd71a6352004651bce2a3b/right-click-tools.png "Product Avatar Image")](https://www.g2.com/products/right-click-tools/reviews)[Right Click Tools](https://www.g2.com/products/right-click-tools/reviews)[4.8/5(66)](https://www.g2.com/products/right-click-tools/reviews) | ConfigMgr-native bulk endpoint actions and automation | "RCT Patching Streamlines Updates and Reclaims Hours Each Week" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b1e34d1cfcc265beee0d9b4290461fa/red-hat-ansible-automation-platform.jpg "Product Avatar Image")](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews)[Red Hat Ansible Automation...](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews)[4.6/5(377)](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) | Agentless drift remediation across heterogeneous infrastructure | "Consistent, Scalable Automation That Boosts Stability and Efficiency" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd652a7df8388eed73c51fe9aaa205ea/backbox.png "Product Avatar Image")](https://www.g2.com/products/backbox/reviews)[BackBox](https://www.g2.com/products/backbox/reviews)[4.5/5(191)](https://www.g2.com/products/backbox/reviews) | Multi-vendor network config backup and compliance | "Reliable Network Backup and Restoration Tool" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-config.jpg "Product Avatar Image")](https://www.g2.com/products/aws-config/reviews)[AWS Config](https://www.g2.com/products/aws-config/reviews)[4.4/5(52)](https://www.g2.com/products/aws-config/reviews) | AWS-native configuration drift and compliance auditing | "Clear Visibility and Continuous Compliance Tracking with AWS Config" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b6ba963e553e2f4c49f1c06de2a3f3f8/coreview.png "Product Avatar Image")](https://www.g2.com/products/coreview/reviews)[CoreView](https://www.g2.com/products/coreview/reviews)[4.6/5(119)](https://www.g2.com/products/coreview/reviews) | M365 tenant governance with delegated administration | "Automation That Makes Bulk Tasks Effortless" |

* * *

Show More

### Configuration Management Topics

- [What are Configuration Management Tools?](#what-are-configuration-management-tools)
- [Why Use Configuration Management Tools?](#why-use-configuration-management-tools)
- [Who Uses Configuration Management Tools?](#who-uses-configuration-management-tools)
- [Configuration Management Tools Features](#configuration-management-tools-features)
- [Trends Related to Configuration Management Tools](#trends-related-to-configuration-management-tools)
- [Software and Services Related to Configuration Management Tools](#software-and-services-related-to-configuration-management-tools)

[
### Configuration Management Topics
 Expand/Collapse ](#)
- [What are Configuration Management Tools?](#what-are-configuration-management-tools)
- [Why Use Configuration Management Tools?](#why-use-configuration-management-tools)
- [Who Uses Configuration Management Tools?](#who-uses-configuration-management-tools)
- [Configuration Management Tools Features](#configuration-management-tools-features)
- [Trends Related to Configuration Management Tools](#trends-related-to-configuration-management-tools)
- [Software and Services Related to Configuration Management Tools](#software-and-services-related-to-configuration-management-tools)

## Learn More About Configuration Management Tools

### What are Configuration Management Tools?
 

In software, configuration management refers to the process of tracking and conducting changes made to applications during the development process. Configuration management tools track changes to applications and their infrastructure to ensure configurations are in a known and trusted state and configuration details don’t rely on DevOps tribal knowledge. These platforms enhance visibility across teams about system states and configuration statuses to empower efficiency and streamline a company’s control process. When desired configurations are determined, this software automatically configures systems to that state via configuration files.

 

Companies use configuration management software’s integrations with [version control systems](https://www.g2.com/categories/version-control-systems), [software testing tools](https://www.g2.com/categories/software-testing), [bug tracking software](https://www.g2.com/categories/bug-tracking), and other software development tools to facilitate internal best practices and productivity.

 

Key Benefits of Configuration Management Tools

 
- Increase efficiency
- Define change control processes
- Enable visibility and understanding across teams and departments
- Automate configuration
- Allow quicker restoration in cases of infrastructure failure

 

### Why Use Configuration Management Tools?
 

Configuration management tools make life easier for DevOps teams and improve process quality by minimizing the risk of both human error and the need for human effort. Team knowledge becomes less ethereal and more concrete thanks to configuration management software’s record-keeping functionality. Configuration files enable this software to automatically configure systems to their desired state. Configuration management software’s maintenance of easily reproducible system states also improves response times when systems and applications fail.

 

**Preserve and share knowledge —** Application and system configuration can involve many intricate, finicky settings and moving parts. DevOps teams often run the risk of relying on tribal knowledge to maintain and adjust infrastructural configuration, which can cause trouble as teams and practices shift. With configuration management software, teams can exchange tribal knowledge for thorough records of change process documentation. This streamlines onboarding processes and preserves comprehensive knowledge in an easily accessible state, enabling a more efficient workflow and better collaboration. Configuration documentation and changes can be constantly adjusted and managed via this software, ensuring processes remain updated and visible.

 

**Efficient configuration —** Configuring applications and system infrastructure is meticulous work, and the configuration of a desired state can be challenging to reproduce. Configuration management software’s comprehensive historical records of system states alleviate this issue by presenting configuration information in an accessible form. Not only is this information readable by users, it also exists in the form of configuration files, allowing this software to automatically configure systems to their desired state. This alleviates workloads and allows DevOps team members to focus on other tasks.

 

**Effective system restoration —** Crashes, bugs, and full-on system failures can be relatively common in any DevOps environment. When applications and their infrastructure fail and systems go down, a DevOps teams’ number one priority is restoring all systems to get things running again as quickly as possible. Sometimes crashes can lead to software configurations being reset, which can make it difficult to restore to its desired state. Thanks to configuration management tools, teams can rest easy knowing configurations are fully recorded in an easily reproducible way. This makes it much easier for developers and IT professionals to restore software and system crashes.

 

### Who Uses Configuration Management Tools?
 

Developers and IT professionals use configuration management solutions to facilitate shared knowledge and control internal systems and infrastructure. This promotes better DevOps workflows by encouraging software developers and Ops teams to work together in an agile environment.

 

**Software developers —** Software developers use configuration management tools to track and manage application infrastructures. This helps teams collaborate on builds while enhancing visibility and empowering productive responses when build configurations aren’t working. Developers also use configuration management software to maintain functional knowledge of system states in a DevOps environment, allowing them to collaborate with Ops teams more effectively.

 

**IT professionals —** IT professionals use configuration management tools to track and manage system states in a DevOps environment. This helps Ops teams collaborate when tackling infrastructure challenges and improving system architecture.

 

### Configuration Management Tools Features

**Configuration identification —** Configuration management tools have the functionality to individually identify any instance, or version, of a software product or build. Every time a build is reconfigured or structured, configuration management can capture a “snapshot" of the entire state of the software, which is then stored in a comprehensive historical record. Builds can be rolled back to previous configurations if necessary, and teams have full visibility to promote effective collaboration.

**Configuration control —** Configuration management solutions formalize internal change processes through configuration control. Users can make changes to their software while ensuring each change is fully authorized and documented. Team leads can set permissions to control access across the team. This feature facilitates software changes by enabling review, authentication, and adherence to internal best practices when managing configuration.

**Configuration status monitoring —** Configuration management platforms not only record configuration changes but monitors the status of each instance of an application or system. This ensures the current configuration of each element of the system is always known. Users can react more effectively to issues thanks to the complete view delivered by configuration management software.

**Automatic configuration —** Configuration management software can automatically configure applications and systems to the desired state. By capturing and storing software states via configuration files, this software minimizes the manual aspect of software configuration. Users can indicate desired configurations so if a failure occurs, configuration management software can automatically reconfigure the system.

### Trends Related to Configuration Management Tools

**DevOps —** DevOps refers to the marriage of development and IT operations management to make unified software development pipelines. Teams have implemented DevOps best practices to build, test, and release software. Configuration management tools promote DevOps workflows by increasing cross-team visibility and facilitating collaboration.

**DevSecOps —** Calls for standardized cybersecurity best practices as part of DevOps philosophy, often referred to as DevSecOps, have shifted the onus of responsibility for secure applications onto developers. Better security often requires changes to software states, making configuration management integral to filling the gap between cybersecurity and development.

**Continuous integration and deployment (CI/CD) —** CI/CD is the current standard in DevOps best practices. Developers use the principles of CI/CD to curate smooth development pipelines. A proper CI/CD pipeline involves constantly planning, building, testing, and deploying software while ensuring compliance with project goals and requirements. Configuration management software aids the CI/CD pipeline by streamlining development and offering agile control over application infrastructure.

### Software and Services Related to Configuration Management Tools

[**Version control systems**](https://www.g2.com/categories/version-control-systems) **—** Version control systems help track changes to software development projects and allow team members to change and collaborate on files. This is accomplished using version history, branching, and managed repositories. Configuration management software integrates with version control systems to give development teams better visibility and collaborative control while developing software.

[**Software testing tools**](https://www.g2.com/categories/software-testing) **—** Software testing solutions give development teams the methods and tools to determine the quality of their software creation and improvement projects. Development teams use software testing tools to assess whether the software is usable, performs properly, meets development team goals, and meets overall requirements. Configuration management tools integrate with software testing tools to ensure that infrastructure meets the requirements for team goals, performance metrics, and usability.

[**Bug tracking software**](https://www.g2.com/categories/bug-tracking) **—** Bug tracking software, or issue tracking software, refers to software used by quality assurance (QA) and software development teams to report software bugs and problems. Thorough bug tracking is essential for good software development. Bug tracking software provides a repository that explains how to reproduce a bug and how widespread an issue is. Additionally, it allows a business to separate, prioritize, sequence, and provide communications about different bugs across many projects or applications. Configuration management tools integrate with bug-tracking software to isolate issues caused by certain system configurations.

## Frequently asked questions about Configuration Management Tools

### How can I measure the ROI of investing in Configuration Management software?

To measure the ROI of investing in Configuration Management software, consider factors such as reduced downtime, improved deployment speed, and enhanced compliance. Users report an average increase in operational efficiency by 30% and a decrease in configuration-related incidents by 40%. Additionally, software like Puppet, Ansible, and Chef are noted for their ability to automate processes, leading to significant labor cost savings. Tracking these metrics against your investment can provide a clear picture of ROI.

### What are the most common challenges faced during Configuration Management implementation?

Common challenges during Configuration Management implementation include resistance to change from staff, which can hinder adoption, and the complexity of integrating with existing systems, as noted by users. Additionally, maintaining accurate documentation and ensuring compliance with standards are frequent pain points. Users also report difficulties in automating processes effectively and managing configurations across diverse environments, which can lead to inconsistencies and errors.

### How do user experiences differ across popular Configuration Management tools?

User experiences with popular Configuration Management tools vary significantly. For instance, Ansible is praised for its simplicity and ease of use, with a high satisfaction rating of 90%, while Puppet users often highlight its robust automation capabilities, though it has a slightly lower satisfaction rating of 85%. Chef users appreciate its flexibility and scalability, reflected in a satisfaction rating of 88%. SaltStack is noted for its speed and performance, achieving a satisfaction rating of 82%. Overall, while all tools have their strengths, Ansible stands out for user-friendliness, whereas Puppet and Chef are favored for their advanced features.

### What are the typical implementation timelines for Configuration Management software?

Implementation timelines for Configuration Management software typically range from a few weeks to several months, depending on the complexity of the organization and the specific software chosen. For instance, products like Puppet and Ansible often report average implementation times of 1 to 3 months, while Chef may take longer due to its extensive customization options. Users frequently note that factors such as team size, existing infrastructure, and training requirements significantly influence these timelines.

### How scalable are Configuration Management solutions for growing businesses?

Configuration Management solutions are generally scalable for growing businesses, with products like Ansible, Puppet, and Chef receiving high ratings for their ability to handle increased workloads. Ansible is noted for its ease of use and flexibility, making it suitable for scaling operations. Puppet offers robust automation features that support large infrastructures, while Chef is praised for its adaptability in dynamic environments. Users frequently highlight the importance of these tools in managing complex configurations as their businesses expand, indicating a strong alignment with scalability needs.

### What level of customer support is typically offered by Configuration Management vendors?

Configuration Management vendors typically offer varying levels of customer support, with many providing 24/7 support options. For instance, products like Puppet, Ansible, and Chef are noted for their responsive customer service, with users frequently highlighting the availability of dedicated support teams. Additionally, many vendors offer extensive documentation and community forums, enhancing user assistance. Overall, the consensus indicates that robust customer support is a common feature among leading Configuration Management solutions.

### How does Configuration Management software support compliance and security requirements?

Configuration Management software enhances compliance and security by automating policy enforcement, tracking changes, and maintaining an audit trail. Users highlight features like automated compliance checks and real-time monitoring, which help ensure adherence to regulatory standards. Products such as Puppet, Ansible, and Chef are noted for their robust security features, including role-based access controls and vulnerability management, which collectively support organizations in meeting compliance requirements effectively.

### What are common use cases for Configuration Management in businesses?

Common use cases for Configuration Management in businesses include automating system configurations, ensuring compliance with regulatory standards, managing software deployments, and maintaining system integrity across environments. Users frequently highlight the importance of tracking changes to configurations to prevent unauthorized alterations and streamline troubleshooting processes. Additionally, businesses utilize these tools for efficient resource allocation and to enhance collaboration among IT teams, ultimately leading to improved operational efficiency and reduced downtime.

### How can Configuration Management software improve my team's efficiency?

Configuration Management software enhances team efficiency by automating processes, reducing manual errors, and improving collaboration. Users report that tools like Ansible, Puppet, and Chef streamline deployment and configuration tasks, leading to faster project completion. For instance, Ansible users highlight a 30% reduction in deployment time, while Puppet users appreciate its ability to manage infrastructure at scale, resulting in significant time savings. Additionally, tools such as SaltStack and Terraform facilitate better resource management and version control, further optimizing workflows and enabling teams to focus on strategic initiatives.

### What integrations should I consider for my Configuration Management tool?

When selecting a Configuration Management tool, consider integrations with popular platforms such as AWS, Azure, and Google Cloud for cloud management, as well as tools like Jenkins and GitHub for CI/CD processes. Additionally, integrations with monitoring tools like Nagios and Splunk enhance operational visibility. User feedback highlights that seamless integration with ticketing systems like Jira and ServiceNow is crucial for effective incident management. These integrations are frequently mentioned in user reviews as key features that enhance the overall functionality and user experience of Configuration Management solutions.

### How do pricing models vary across Configuration Management solutions?

Pricing models for Configuration Management solutions vary significantly. For instance, Puppet offers a subscription-based model with pricing tiers based on the number of nodes managed, while Ansible provides a free open-source version alongside a paid enterprise edition that includes additional features and support. Chef also follows a subscription model, charging based on the number of nodes, whereas SaltStack offers both open-source and enterprise options with pricing based on deployment size. These variations reflect different approaches to scalability and feature access.

### What are the key features to look for in Configuration Management software?

Key features to look for in Configuration Management software include automated configuration tracking, version control, compliance auditing, and integration capabilities with other tools. Users frequently highlight the importance of user-friendly dashboards for monitoring configurations and changes, as well as robust reporting features for compliance and audit trails. Additionally, support for multi-environment management and scalability are critical, as they ensure the software can adapt to growing infrastructure needs.