Introducing G2.ai, the future of software buying.Try now
Compare Ivanti Neurons for ITSM and SAP Solution Manager 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Enterprise (62.4% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Ivanti Neurons for ITSM
Star Rating
(189)3.9 out of 5
Market Segments
Enterprise (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ivanti Neurons for ITSMSAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ivanti Neurons for ITSM excels in its ticketing system with a score of 8.9, making it a preferred choice for organizations that prioritize efficient incident management. In contrast, SAP Solution Manager, while strong in alerting with a score of 9.0, does not match the ticketing capabilities of Ivanti.
- Reviewers mention that Ivanti's ease of use is rated at 7.5, which is higher than SAP Solution Manager's 6.7. This suggests that users find Ivanti more intuitive, which can lead to quicker onboarding and better user satisfaction.
- G2 users highlight that Ivanti Neurons for ITSM has a robust self-service feature rated at 8.0, allowing end-users to resolve issues independently. Meanwhile, SAP Solution Manager's self-service capabilities are less emphasized, indicating a potential gap in user empowerment.
- Reviewers say that the reporting capabilities of SAP Solution Manager, particularly in reports and analytics, score 8.5, which is notably higher than Ivanti's 7.1. This suggests that organizations needing advanced reporting features may find SAP more suitable for their needs.
- Users on G2 report that Ivanti's change management feature scores 7.8, while SAP Solution Manager leads with 8.7. This indicates that SAP may offer more comprehensive tools for managing changes within IT environments, which is crucial for larger enterprises.
- Reviewers mention that while both products have strong asset management features, SAP Solution Manager's score of 7.5 slightly outperforms Ivanti's 7.1, suggesting that SAP may provide more effective tools for tracking and managing IT assets.
Pricing
Entry-Level Pricing
Ivanti Neurons for ITSM
No pricing availableSAP Solution Manager
No pricing availableFree Trial
Ivanti Neurons for ITSM
No trial information availableSAP Solution Manager
No trial information availableRatings
Meets Requirements
8.3
169
8.5
10
Ease of Use
7.5
169
6.7
10
Ease of Setup
6.5
121
Not enough data
Ease of Admin
7.4
125
Not enough data
Quality of Support
7.8
154
7.0
10
Has the product been a good partner in doing business?
8.1
121
Not enough data
Product Direction (% positive)
7.9
166
10.0
9
Features by Category
Administration
7.8
51
|
Verified
8.7
9
|
Verified
7.3
48
|
Verified
7.5
8
|
Verified
7.2
56
|
Verified
8.5
8
|
Verified
Service Desk
8.6
61
|
Verified
7.1
7
|
Verified
8.1
61
|
Verified
7.6
7
|
Verified
8.2
62
|
Verified
8.3
8
|
Verified
Management
7.8
12
|
Verified
Not enough data
6.8
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.8
13
|
Verified
Not enough data
6.7
11
|
Verified
Not enough data
Functionality
9.1
11
|
Verified
Not enough data
7.8
12
|
Verified
Not enough data
7.6
12
|
Verified
9.0
5
|
Verified
7.6
11
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
80
Not enough data
8.4
87
Not enough data
8.2
93
Not enough data
7.3
80
Not enough data
7.5
77
Not enough data
Reporting
7.7
93
Not enough data
7.3
75
Not enough data
6.9
64
Not enough data
Access & Usability
6.2
50
Not enough data
8.0
86
Not enough data
7.8
76
Not enough data
7.4
51
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ivanti Neurons for ITSM and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Unique Categories
Ivanti Neurons for ITSM is categorized as Service Desk
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
Ivanti Neurons for ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.6%
Hospital & Health Care
8.9%
Government Administration
8.4%
Education Management
6.1%
Computer Software
5.6%
Other
55.3%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
Ivanti Neurons for ITSM has no discussions with answers
SAP Solution Manager has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
