# Top Free Social Customer Service Software - Page 5 ## How Many Social Customer Service Software Products Does G2 Track? **Total Products under this Category:** 133 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** treble.ai (+2.22%) - Among all products in this category, treble.ai recorded the largest rating increase compared to last month _Last updated: August 06, 2026_ ## How Does G2 Rank Social Customer Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 64,400+ Authentic Reviews - 133+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Social Customer Service Software ![G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/social-customer-service/grids.png?focus%5B%5D=678&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=37283&focus%5B%5D=4177&focus%5B%5D=58172&focus%5B%5D=748) Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), RingCentral Contact Center, Reputation, Sprinklr Service, and Freshdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=reputation&focus%5B%5D=sprinklr-service&focus%5B%5D=freshdesk) **Sponsored** ### SAP Service Cloud SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: \* Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. \* Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. \* Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=479&secure%5Bchosen_at%5D=2026-08-15T11%3A39%3A49Z&secure%5Bdisplayable_resource_id%5D=479&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=479&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=479&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsocial-customer-service%2Ffree%3Fpage%3D5&secure%5Btoken%5D=589b94fa027339de79c09ace278933252759adfad1e6303c0aa19b14350c4a5a&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [StepsAI](https://www.g2.com/products/stepsai/reviews) Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate StepsAI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Visitor Activity:** 10.0/10 (Category avg: 8.4/10) - **Reporting:** 10.0/10 (Category avg: 8.4/10) #### Who Is the Company Behind StepsAI? - **Seller:** [Steps AI](https://www.g2.com/sellers/steps-ai) - **HQ Location:** Toronto, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb54c60df6a416492d2341bafab083abfd8d96f85950dacd0b38e0f23693721a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstepsai-aide%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of StepsAI? **["Steps AI’s Omnichannel “AI Brain” Streamlined Our Support and Boosted Conversions"](https://www.g2.com/survey_responses/stepsai-review-13101754)** **Rating:** 5.0/5.0 stars _— SADASHIV Y._ [Read full review](https://www.g2.com/survey_responses/stepsai-review-13101754) ### [Comm100](https://www.g2.com/products/comm100-network-corporation-comm100/reviews) Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. **Average Rating:** 4.4/5.0 **Total Reviews:** 52 #### How Do G2 Users Rate Comm100? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) #### Who Is the Company Behind Comm100? - **Seller:** [Comm100 Network Corporation](https://www.g2.com/sellers/comm100-network-corporation) - **Company Website:** www.comm100.com - **Year Founded:** 2009 - **HQ Location:** Vancouver, Canada - **Twitter:** @Comm100 4,688 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=34614b5b40a0f67a1bf89110adabcb7be44355817d9c7573f4e95349bda6a37a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomm100-network-corporation%2F&secure%5Burl_type%5D=linkedin_company_website) 88 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Gambling & Casinos - **Company Size:** 48% Small, 37% Medium #### What Do G2 Reviewers Say About Comm100? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **versatile functions** and strong AI features of Comm100, enhancing their support experience effectively. - Users find Comm100 to have an **easy-to-use system** , enhancing their overall experience and support efficiency. - Users value the **helpful support team** of Comm100, enhancing their overall experience from setup to daily operations. - Users praise the **excellent customer support** of Comm100, highlighting their responsiveness and knowledgeable assistance. - Users highlight the **efficiency** of Comm100, noting the intuitive interface and automation that enhance customer support operations. ##### Cons - Users experience **chatbot issues** with Comm100, as the AI struggles to effectively handle member queries when agents are unavailable. - Users are frustrated by the **lack of updates** in Comm100, which hampers improvement and responsiveness to user feedback. - Users face **integration challenges** with Comm100, particularly with HubSpot, affecting chat functionality and user experience. - Users note that the **AI chatbot struggles with issue resolution** when human agents aren't available, affecting support quality. - Users are frustrated with the **lack of update options** for user segments, complicating user management processes. #### What Are Recent G2 Reviews of Comm100? **["Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration"](https://www.g2.com/survey_responses/comm100-review-12855831)** **Rating:** 4.5/5.0 stars _— Verified User in Sports_ [Read full review](https://www.g2.com/survey_responses/comm100-review-12855831) **["Responsive Support and a Smooth Desktop Experience"](https://www.g2.com/survey_responses/comm100-review-12885472)** **Rating:** 5.0/5.0 stars _— Brian M._ [Read full review](https://www.g2.com/survey_responses/comm100-review-12885472) #### What Are G2 Users Discussing About Comm100? - [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) - [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe) - [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service) - [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat) - [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best) ### [Contenfly](https://www.g2.com/products/contenfly/reviews) Contenfly is a cutting-edge social media management platform built for marketers, business owners, and content creators who want to improve their workflows. Whether you're juggling multiple accounts or working with a team, Contenfly gives you the tools to centralize your social media efforts, automate repetitive tasks, and uncover valuable audience insights—all from an intuitive, easy-to-use dashboard. Say goodbye to time-consuming social media tasks. With Contenfly, you can seamlessly organize comments, monitor engagement trends, and respond to your audience in real-time. Designed to boost your productivity and deliver actionable insights, Contenfly lets you focus on what matters most—growing your brand and building authentic connections. \*\*Why Choose Contenfly?\*\* - Manage all your social media profiles effortlessly in one platform - Automate routine tasks to save time and energy - Unlock detailed analytics for a deeper understanding of your audience - Collaborate effectively with buhttps://my.g2.com/contenfly/upgradeilt-in teamwork tools Whether you're a small business owner aiming to expand your online presence or a marketing expert seeking advanced tools to optimize campaigns, Contenfly is your trusted partner for social media success.. #### Who Is the Company Behind Contenfly? - **Seller:** [Contenfly](https://www.g2.com/sellers/contenfly) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Ezist](https://www.g2.com/products/ezist/reviews) Smarter warranty & service intelligence for assets — reduce downtime, prevent mistakes. Ezist is an operational intelligence platform that adds warranty awareness and financial risk visibility to asset management. We help multi-location businesses prevent costly service mistakes, track exposure before coverage is lost, and give leadership full control over service decisions. #### Who Is the Company Behind Ezist? - **Seller:** [Ezist](https://www.g2.com/sellers/ezist) - **Year Founded:** 2022 - **HQ Location:** Reston, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9264d5bd612e25e4916846b1e5739799ec28a354b11e7d2ddfed846b6da0fb6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fezist&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Simla.com](https://www.g2.com/products/simla-com/reviews) Simla.com is an omnichannel CRM platform for customer, employee, and marketing management, designed to turn customer interactions into sales opportunities. By unifying communication channels like WhatsApp, Facebook, and Instagram into a single secure inbox, businesses can efficiently manage customer relationships and enhance team collaboration. The platform offers advanced tools such as automated chatbots, bulk email, SMS, and messenger campaigns, as well as a flexible sales funnel—all designed to streamline processes and boost revenue. With easy integration options and an intuitive mobile app, Simla.com enables businesses to maintain seamless communication with customers and manage operations from anywhere. Trusted by companies worldwide, Simla.com is committed to improving customer service and driving sales growth. #### Who Is the Company Behind Simla.com? - **Seller:** [DIGITAL RETAIL TECHNOLOGIES](https://www.g2.com/sellers/digital-retail-technologies) - **HQ Location:** Mexico, MX - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e91f3894fe6422ba4e83e645f2ccc7609094a5af4c6a6979349066aa94aa43b9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsimla-esp&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® ### [Tactful AI](https://www.g2.com/products/tactful-ai/reviews) Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### Who Is the Company Behind Tactful AI? - **Seller:** [Tactful AI](https://www.g2.com/sellers/tactful-ai) - **Year Founded:** 2016 - **HQ Location:** Cambridge, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9f37cbb0ef3635c1309d6b72f13c47f33d66a98401dce5fc906f59ed32da14d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftactfulai&secure%5Burl_type%5D=linkedin_company_website) 93 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Tactful AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automated responses** from Tactful AI, enhancing customer interactions with seamless and personalized experiences. - Users love the **easy and smart automation** provided by Tactful AI, streamlining their workflows effectively. - Users appreciate the **flexibility** of Tactful AI, enabling personalized and seamless automation across various channels. - Users value the **seamless integrations** of Tactful AI, enhancing customer experiences across voice and digital channels. #### What Are Recent G2 Reviews of Tactful AI? **["Powerful No - code omni-channel customer service"](https://www.g2.com/survey_responses/tactful-ai-review-10711952)** **Rating:** 5.0/5.0 stars _— Marwan A._ [Read full review](https://www.g2.com/survey_responses/tactful-ai-review-10711952) **["Great Intercom alternative"](https://www.g2.com/survey_responses/tactful-ai-review-5174026)** **Rating:** 5.0/5.0 stars _— Futch ._ [Read full review](https://www.g2.com/survey_responses/tactful-ai-review-5174026) #### What Are G2 Users Discussing About Tactful AI? - [What is Tactful Cognitive Helpdesk used for?](https://www.g2.com/discussions/what-is-tactful-cognitive-helpdesk-used-for) ### [Tether](https://www.g2.com/products/tether/reviews) Tether is a widget that makes website feedback and bug reporting easy. Our native screenshot and screen recording tools make it easy to report contextual feedback in 1 step, directly from your website/app. Tether will automatically collect key technical details for you like device type, console logs, and more. Make feedback easy for your team so you can move faster. Delight your users by making feedback easy and turning frustrated customers into brand advocates. It takes 2 minutes to get Tether up and running on your site. **Average Rating:** 4.8/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Tether? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) #### Who Is the Company Behind Tether? - **Seller:** [Tether](https://www.g2.com/sellers/tether) - **Year Founded:** 2014 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=137c5969657717e0ed81e3d955cc91b67727893cc309138c899acbd648fb8cf6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftether&secure%5Burl_type%5D=linkedin_company_website) 292 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 83% Small, 9% Medium #### What Do G2 Reviewers Say About Tether? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **visibility** provided by Tether, allowing easy access to essential details and coaching opportunities. - Users value the **ease of use** of Tether, making it simple to find essential information quickly. - Users love the **ease of navigation** in Tether, effortlessly locating essential details like call reasons and customer sentiment. ##### Cons - Users often face **software bugs** that disrupt functionality, despite prompt support response to issues. #### What Are Recent G2 Reviews of Tether? **["Effortless Search Makes Finding Details a Breeze"](https://www.g2.com/survey_responses/tether-review-11849039)** **Rating:** 5.0/5.0 stars _— Hushen J._ [Read full review](https://www.g2.com/survey_responses/tether-review-11849039) **["Makes life easier!"](https://www.g2.com/survey_responses/tether-review-11488713)** **Rating:** 5.0/5.0 stars _— David G._ [Read full review](https://www.g2.com/survey_responses/tether-review-11488713) #### What Are G2 Users Discussing About Tether? - [How can I control my DSLR from my computer?](https://www.g2.com/discussions/how-can-i-control-my-dslr-from-my-computer) - [How do I connect my DSLR to my laptop for live shooting?](https://www.g2.com/discussions/how-do-i-connect-my-dslr-to-my-laptop-for-live-shooting) - [‹ Prev ‹ Prev](/es/categories/social-customer-service/free?category_id=social-customer-service&order=g2_score&page=4#product-list) - [1](/es/categories/social-customer-service/free?category_id=social-customer-service&order=g2_score#product-list) - [2](/es/categories/social-customer-service/free?category_id=social-customer-service&order=g2_score&page=2#product-list) - [3](/es/categories/social-customer-service/free?category_id=social-customer-service&order=g2_score&page=3#product-list) - [4](/es/categories/social-customer-service/free?category_id=social-customer-service&order=g2_score&page=4#product-list) - 5 - Next › Next › Spotlight Categories [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) [Travel Management Solutions](https://www.g2.com/categories/travel-management) [Chatbots Software](https://www.g2.com/categories/chatbots) [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Social Customer Service Themes](/categories/social-customer-service/themes)